When I originally called, after speaking to two other offices, I managed to get Krystal on the…read morephone. What a breath of fresh air! After my hearing of incorrect info from other places, she took the time to insure I was correctly directed and made an appointment for next week. Not only do they fulfill their obligation to service their patients, but they train their staff to make each patient feels as an individual, not a number. What a great feeling! Thank you, Krystal. I'm looking forward to seeing what other great experiences I'll have there.

Twice now my appointments have been wrong. First time I pulled my kid out of school for his…read moreappointment and it turns out the told me the wrong date when scheduling. Second time I requested a specific doctor for my appointment, only to be told he only works certain days and was off. Terrible service

Prior to this incident, I would've given this place 5 stars. I have been coming here since 2021 and…read moreI've never had an issue with their service or my glasses and their prices are fair. I had an appointment in late April, placed my son & I's glasses order & received the first week of May. My glasses were not as expected. The transition was not placed in the correct frame. I called right away & their was no solution offered. It was the end of the day, so I understood. I attempted to contact the manager, Amanda, for over two weeks after this before making contact. She agrees to order the corrected lenses & NEVER discussed pricing so I'm assuming their going to make their wrong, right. Nope. Now, fast forward to yesterday, I went to pick up the replacement lenses. Amanda was not there. I should've waited for Amanda, but I was already there and I assumed it was going to be a better experience. Wrong. The employee, I believe Mayeli (short, Hispanic female with glasses), helps me. And I absolutely HATED the replacement lenses. They did not look good on my frame. She asks me THREE times with an attitude "so do you want them or not?!". I was baffled. The alternative was to pay an additional $70 to keep the transition in my original frame after I was already inconvenienced. This place is no longer worth the hassle & clearly do not value making things right when THEY screw up. Beware.

Their name couldn't be farther from the truth. I brought in a pair of vintage frames to be set with…read moremy prescription. Everything went fine until the day when I arrived to pick them up. They were a little out of adjustment so the employee said they can adjust them, after a minute she came back to me with a pair of broken frames. I have never been the type of person to lash out at someone for a mistake and I didn't. But then I was offered the really crappy deal of picking out a pair of their horrible looking frames for $50 or pick out the more expensive frames and I would have to pay the difference. Long story short; if they break your frames on purpose or accident they will screw you by either telling you to buy one of their frames or take the refund of $30 for the lens. I decided to take the $30 refund and I'll never be going back to those thieves.

Great staff and Dr. They were able to order frames for me. I was able to get fitted for contacts as…read morewell.

Do not come here. The front desk is extremely unprofessional. I received a call stating that my…read moreglasses were ready, so I tried calling back to schedule a pickup time. I called four times at different hours and left a voicemail, but no one answered or returned my call. When I finally showed up to pick up my glasses, the front desk staff was very rude and told me they were closed, even though the business hours posted online stated otherwise. This was my first experience here, and it will definitely be my last.

I do not recommend this business at all! If I could rate this place a negative number I would. To…read morestart, with the front desk staff, they are like robots, show no emotion. Lack of empathy. Smiles are free, if they are not happy where they work then please work elsewhere out of the service industry. The check in kiosks. Most of patients are elderly do think they can see well to have to use those. The staff does not offer assistance to help them either. Next when they call your name out they walk you, through the hall where the staff is standing around on both side against wall. Just chit chatting gossiping I imagine about the patients that are walking by who knows. Then they take you in the office where most of the time the person is very unfriendly off standing. The doctors see you quickly give you the feeling of ok move a long, next. Not professional on either parts. The front office personnel should be trained or retrained or fired if they do not improve. This company is strictly about the money. They charge us upfront for everything and do not bill the insurance correctly, so the only person affected is the patient, not the insurance company or Vantage eye. When you ask questions they look at you like why are you asking questions. Well I did pay for a service they should answer my questions. Unfortunately here you pay to receive the most horrible treatment and service.

I went in to get eye glasses from their eye center. I was quoted a price and paid half in advance…read more When I received an invoice I went to print it for my records and found they had increased my bill by $200. I have never been quoted a price and then have it increased with no explanation. Needless to say, I will never go back to get glasses from them again.

I went to pick up my glasses and they did not have the sunglass lenses to go with them. They told…read moreme that my insurance didn't cover that. I explained to them that this is the first I heard of that because previous dr has always given them to me and even changed the lenses out. Erica called me back and was rude and kept cutting me off when I was trying to talk to. Very rude customer service on her part. I called my insurance and they told me that is not true. I will never go back to this place and this office was referred to me by a co worker.

I have been a patient of Dr. Marchionna for nearly twenty years. His office has state of the art…read morediagnostic equipment, kind caring staff, lovely office. Dr Marchionna is very thorough in his examinations, he is thoughtful and very good at what he does. I also like that I can order new glasses from the same office.

I have been a patient here for many years and I love the doctors but the front office staff is very…read morerude particular the older lady in the front. I needed to reschedule my appointment since I thought I was exposed to COVID 19 and wanted to get tested first before my appointment. I called to inform them and before I could explain why I was rescheduling she informed me that there is a $50 charge and I had to pay before I could reschedule the appointment. She did not want to hear any reason she just wanted her money. I have been going here for the last 10 years plus and I will not be going back.

I've been coming here for years and have been happy with Delapena's professionalism…read more https://youtu.be/qKGTaplzmV4

Very bad you arrive early and they make you wait…read more. You arrive late and they no longer attend to you and you have to schedule another appointment -

He took the time to review every detail in my eyes exam. And I also brought my daughter last year…read morei'm not complains. He attendantended her excelente.

Amazing customer service to say the least, the owner of the place (Ilian) is just so friendly,…read moreextremely patient and always willing to help. The staff there also incredibly friendly. The selection of frames they have is really good, best in town I would say. After I received my eye exam, they did provide me a copy of my prescription however I misplaced it. I needed my prescription and their location is a bit far from where I live, so I emailed Ilian asking for a copy, with in hours she responded with a copy of my prescription. I will definitely be coming back.

They were able to get me in within 3 days of my call. Doctor and staff were very professional and…read morethorough. I would give 5 stars if only they were able to take my insurance.

My entire family has used Christine Batchelor to perform our annual check ups and provide…read moreprescriptions for glasses and contacts for years. She is very helpful in trying different contact options when vision is poor and multi focal contacts are needed. She explains everything thoroughly. Her office staff is friendly, efficient and helpful. Originally I started seeing her because my optometrist was cutting back his hours and she had joined his office. I have been very happy ever since!

From the owner: Dr. Christine Batchelor, O.D. has been offering high quality vision care, contact lenses and…read moreeyeglasses to patients in Salinas, CA and the surrounding areas for over 15 years. We are dedicated to offering the best vision care services. Dr. Christine Batchelor, O.D. and staff are known for our excellent customer service. We will always provide you with exceptional personalized service. Our knowledge & experience gives us the ability to exceed the expectations of our patients in the eye care products and professional services we provide. Call us today to schedule an appointment.

I've been seeing Dr. Hisle for 3 years now. She is thorough and very nice! I'm so happy I decided…read moreto give her office a try when I couldn't get into Vantage in a timely fashion. The office is very easily accessible from Salinas and actually takes less time to get to than the office I went to in the city limits. All of the staff are friendly and they have a good frame selection. I've never had a problem getting an appointment that fits into my busy schedule.

Willa Hisle, OD Correction on my perspective. 4 months…read morelater. May be a good Doctor. But you will pay the price for the experience. I have always learned to trust my intuition. I noticed a well organized office with not much patient interaction...It almost seemed robotic. Following procedures...not much patience interaction until the Nice friendly Dr. came in. She went over the photo ($39) and did the eyes prescription. She seemed professional and Nice enough. Photos were pretty. Then I was turned over to what I will call the closer. No more smiles. After the pricing for bifocals was getting too high for my budget. I settled for a distance pair of glasses. Under $500 Because insurance did not pay enough for the appointment fee I was billed a balance 3 months later. This office could work for those of you who have $.