I have been going to this location for decades. Lately their service has declined and I've become…read morevery unhappy with their optical department. I will still go to Dr. Flickner for exams, but I will order my glasses elsewhere. The last two glasses have been late late from the lab. I just called them about my new pair. I am waiting for for one month now. I called in the morning and they said they would call me back but they never called me back. I called in the afternoon and they put me on hold for 12 minutes until I called back and demanded to speak to an optician. I was told that my glasses had a "lens breakage"" and that they had to be started over and there would be further delay. They don't say the lab broke the lens. They say there "was a lens breakage," with passive voice like it just happened, not their fault. I do not like this lab. They're not cheap either.

I'm always happy with my eye care and selection of glasses. I go to both this location and the one…read morein Monterey.

Their name couldn't be farther from the truth. I brought in a pair of vintage frames to be set with…read moremy prescription. Everything went fine until the day when I arrived to pick them up. They were a little out of adjustment so the employee said they can adjust them, after a minute she came back to me with a pair of broken frames. I have never been the type of person to lash out at someone for a mistake and I didn't. But then I was offered the really crappy deal of picking out a pair of their horrible looking frames for $50 or pick out the more expensive frames and I would have to pay the difference. Long story short; if they break your frames on purpose or accident they will screw you by either telling you to buy one of their frames or take the refund of $30 for the lens. I decided to take the $30 refund and I'll never be going back to those thieves.

A straightforward and nice experience. My first time experience too…read more I went in to go for the $79 2 Pair Eyeglasses and Eye Exam deal (I have no vision insurance). The examiners and assistants were nice and not many questions was really needed for me to ask. Even when I said "no" to additional tests during the eye exam (costs more money), I was proceeded to the next thing without any questions. As long as you ask questions for things you are confused about, from me experience you will get a straightforward answer. I even has some nice small talk with one of the assistants.

This Has to be the worst eye doctor I have ever been to. not even 60 days ago I purchased a set of…read moreglasses which my insurance covered a good portion but out of my pocket was over $500 frame that I purchased snapped very cheap quality, and these people will not stand behind guarantee that they told me I had for one year they said I will have to pay for new frames. It is a racketeer the office staff I also will be filing a civil lawsuit due to their lack of cooperation and getting me my eyeglasses.

Dr Trejo came out very professional with jacket and tie. Who does that nowadays? Dr Trejo does…read morethat!

I went in to get eye glasses from their eye center. I was quoted a price and paid half in advance…read more When I received an invoice I went to print it for my records and found they had increased my bill by $200. I have never been quoted a price and then have it increased with no explanation. Needless to say, I will never go back to get glasses from them again.

Dr Reza Iranmanesh is amazing! He holds the gold standard…read morefor excellence. He has been treating me for a number of years. His expertise and skills have given me hope for my macular degeneration. He's thorough, has amazing patience, keeping me informed through the current and future treatment plan. His sense of humor helps ease my stress. Dr Iranmanesh is wonderful. I would highly recommend him to anyone needing treatment for vision concerns. He is saving my vision and for that, he is my hero!!!

I went to pick up my glasses and they did not have the sunglass lenses to go with them. They told…read moreme that my insurance didn't cover that. I explained to them that this is the first I heard of that because previous dr has always given them to me and even changed the lenses out. Erica called me back and was rude and kept cutting me off when I was trying to talk to. Very rude customer service on her part. I called my insurance and they told me that is not true. I will never go back to this place and this office was referred to me by a co worker.

I have been a patient of Dr. Marchionna for nearly twenty years. His office has state of the art…read morediagnostic equipment, kind caring staff, lovely office. Dr Marchionna is very thorough in his examinations, he is thoughtful and very good at what he does. I also like that I can order new glasses from the same office.

Alrighty, I waited a while before writing this review. My appointment was back in May…read more I have to be honest I've never had an vision appointment inside a Walmart before. I happened to come here out of convince. Dr. Pham was really nice. However, she wasn't very mindful of timing. I've let her know I had a hard stop at 12, because I needed to leave to get to work on time. I've let her know my hard stop was at 12. She wanted to do a bunch of tests on me, which took a lot longer than what I scheduled for. At 12:05pm, we finished our first round of tests, and she wanted to do more. I said no, I had a hard stop. It was already 12:05pm. She seemed kind of pushy about me taking the second around of tests, not matter at what costs. The more you tests, the more you bill I guess. So I called into Walmart to stock up on contacts, and apparently they don't take orders over the phone. Also they don't provide one an extra pair of contacts to hold you over, till you receive them. I had to call over to Dr. Pham's office to see if they can get a spare. It's $25 for the spare. AND they don't even have my exact prescription. She' definitely nickel & dime her clients. I'm definitely over it to be honest, and will be switching providers ASAP. I'm just disappointed that the customer service isn't great to be honest.

excellent service kindness and professionalism no, I was very happy with the service providedread more

I have been a patient here for many years and I love the doctors but the front office staff is very…read morerude particular the older lady in the front. I needed to reschedule my appointment since I thought I was exposed to COVID 19 and wanted to get tested first before my appointment. I called to inform them and before I could explain why I was rescheduling she informed me that there is a $50 charge and I had to pay before I could reschedule the appointment. She did not want to hear any reason she just wanted her money. I have been going here for the last 10 years plus and I will not be going back.

I've been coming here for years and have been happy with Delapena's professionalism…read more https://youtu.be/qKGTaplzmV4

He took the time to review every detail in my eyes exam. And I also brought my daughter last year…read morei'm not complains. He attendantended her excelente.

Very bad you arrive early and they make you wait…read more. You arrive late and they no longer attend to you and you have to schedule another appointment -

They were able to get me in within 3 days of my call. Doctor and staff were very professional and…read morethorough. I would give 5 stars if only they were able to take my insurance.

PLEASE DO NOT WASTE YOUR TIME!!!!!! I WILL NEVER GO THERE AGAIN!!!!! trust me when I say the…read morereceptionist have no answers when you call they say they are going to return your phone call and you get no return call. I went in for an eye exam and my contacts did not work out for me they did not offer to see me again for a better fit or another eye exam! They said sorry NO RETURNS! I bought them thinking they were going to work well but they did not even give me trails to see if the prescription was going to work out!!!!! The doctor finalized my prescription with no trails!!! The only reason why I know about trails now is because I went to see another eye doctor its like they wanted to make a sale with not even caring!!!! PLEASE DO NOT WASTE YOUR TIME HERE!!!!!!!! iI SPENT OVER $300.00 for NOTHING!!!!!

Willa Hisle, OD Correction on my perspective. 4 months…read morelater. May be a good Doctor. But you will pay the price for the experience. I have always learned to trust my intuition. I noticed a well organized office with not much patient interaction...It almost seemed robotic. Following procedures...not much patience interaction until the Nice friendly Dr. came in. She went over the photo ($39) and did the eyes prescription. She seemed professional and Nice enough. Photos were pretty. Then I was turned over to what I will call the closer. No more smiles. After the pricing for bifocals was getting too high for my budget. I settled for a distance pair of glasses. Under $500 Because insurance did not pay enough for the appointment fee I was billed a balance 3 months later. This office could work for those of you who have $.

Dr. Hisle was great! I am so happy my friend referred me! I am absolutely happy with our eye…read moredoctor as well as her staff! I totally recommend going to her office. I went to an eye doc in Monterey and a doc in Carmel...Dr. Hisle was by leaps and bounds better. She was very nice and thorough. She told you exactly what she was doing so there were no surprises.