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Kilwins Ice Cream - Chocolate - Fudge

4.0 (88 reviews)
Closed • 11:30 am - 9:00 pm

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The apple is normally cut right and I was trying to tell the employee this and she hung up on me. She took no accountability.

Very disappointing experience from start to finish. My boyfriend purchased a caramel apple for me, and the employee was extremely rude. On top of that, the apple was barely sliced, which made it difficult to eat. I called the store afterward to address the issue, and that's when it became clear this location has no real customer service standards. The person who answered the phone refused to give a manager's name, claimed there is no manager, and would not provide her own name either. I asked if there was anyone I could speak to or any way to escalate the complaint, and she told me "no." When I tried to explain the situation calmly, she dismissed my concerns and hung up on me. That's not just rude--that's a complete lack of accountability. If there truly is no manager and no way to handle complaints, that's a serious problem for any business. I will be sharing photos of the product as well. I would strongly suggest improving both customer service and basic professionalism at this location.

Cake Batter
Tommy M.

The place is clean and the samples are free. I got my favorite cake batter ice cream. But I got it from this location for the first time and the cake inside the ice cream was very dry. It was an odd texture going on. But the people working were very nice to me and my friends and they loved the ice cream they got. I'd come back, it's a nice stop to make in Bridge Park!

Homemade marshmallow dipped in caramel, dark chocolate, topped with sea salt. 10/10
Jacob D.

10/10. Marshmallows are one of my favorite desserts, and these were amazing. The peanut butter cup was great too. Very cool decor and the staff was friendly.

Tiffany H.

This is a great sweet spot. They have various chocolate covered items fudge ice cream to get your sweet tooth fix the place was clean. They have a large seating area inside and some outside. There's plenty of parking in the shared parking garage. I was able to have the turtle cheesecake, which was tasty and I highly recommend. The staff seemed a little bit tired, but maybe this is a popular store. Hope you enjoy as much as I did.

Ice cream looked MEH with mundane flavors you'd could get from ANYWHERE...gas stations included.
Oli G.

I got some mint Oreo type cookie, a peanut butter cup, some type of specialized cookie, and a chocolate covered marshmallow with sprinkles on a stick. I just had the cookies and they were solid. They've got a ton of nut, caramel, fudge, candy apples, and ice creams I wasn't interested in but looked good for others. This place works for that area with an adjoining dining room if you'd like to eat your stuff there but nothing about this place was unique or like "oh my God I've got to go back." These types of places are a dime a dozen in the Greater Central Ohio area. Nevertheless if you're in the area and have a sweet tooth then check them out.

a group of people sitting on a bench
Alexa N.

What a cute little ice cream shop located in Bridge Park! Plenty of street and garage parking near by too. I was taken here for a birthday treat. The inside is very inviting and they sell other sweet treats such as chocolates, caramel apples, etc. I got the strawberry ice cream with waffle cone. Now I didn't pay, but I do remember it being pricey. You are getting quality ice cream though and I enjoyed my ice cream cone! I got one scoop and I needed help finishing it. They do let you sample their ice cream which is nice!

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3 years ago

Great chocolate peanut butter ice cream! The best I've ever had. Got some sweet treats from the counter as well. So good!!!

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8 years ago

By far one of the best ice cream centers in Columbus...you should try the Marsh Mallow flavor

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9 years ago

Best ice cream around! We found them in FL and TN and we're so excited they're finally in Ohio. They're so soft and best texture.

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Our CupCakery - Chocolate and vanilla Cupcakes

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What a sweet little shop to pick up some sweets! They have a huge menu of both cupcake and…read morefrosting flavors. You can customize whatever flavor combos you like and then they frost them to order. The cupcakes come in three sizes - mini, standard, and king. They have several flavors of the day, including gluten free, and peanut butter was my favorite. They also make custom cakes and have all kinds of class offerings. They even do tea parties, private events and kids camps. They are open to the public Wednesday-Saturday. Sundays and Mondays are by appointment and Tuesdays are for scheduled preorders.

Quaint cupcake shop that start you off with the base cupcake and then you can pick what type of…read morefrostings and extras etc. It's kinda like the Chipotle of cupcakes. My standard for cupcakes are different than the general masses as I feel like the ENTIRE cupcake should be a complete entity taste wise and one component shouldn't outshine the other. For example, the toppings and icing they put on top of the cupcake is STELLAR but the actual bare cupcake itself tastes like one of those cakes box mixes like DUNCAN HINES, or PILLSBURY. The entire cupcake should be good not just one half component of it. Nevertheless they've got all different types of candies, bon bons, they bake wedding cakes, and host private parties so what do I know‍. Apparently DUBLIN loves the hell outta em because it was constant traffic of folks in and outta there making purchases.

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Our CupCakery - The gingerbread kit we were provided.

The gingerbread kit we were provided.

Our CupCakery - Birthday cake cupcakes, and one vanilla and two cookie dough

Birthday cake cupcakes, and one vanilla and two cookie dough

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Kilwins Ice Cream - Chocolate - Fudge - chocolate - Updated October 2026

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