Totally wasted my time on the phone asking for all my info before even booking something. I'm a real estate agent and my buyer wanted a termite inspection. She said they couldn't do one because I'm representing the buyer and they need to deal with the sellers agent, which is completely ridiculous and I've never heard of that. They sound like that have no idea what the are doing or talking about and just want to scam people. Be careful. read more

There termite control might work but their office will mess up all your transactions and can't Even process a credit card without a major hassle!! They show up late wrong times take your whole day, they ARE very unorganized and I would NOT recommend the they are Only out to give you a quote for the wood restoration. Your quotes are unbelievably high, and if you don't go for him, you won't hear from them again. read more

District manager called and apologized for the mix up and inconvenience. The technician showed up on time and delivered on expectations. Thank you! read more

Branden Dahl came out to my residence and was very professional. Additionally, he took the time to explain the process and provided detailed information on what he found and the way forward. Not only would I recommend Kilter Termite and Pest Control for their services, but I would specifically request Branden as the technician. read more

I put a down payment for a Job, Changed my mind and requested a refund the same day. They took the money out of my acct. the same day, but took over ten days to return my money. That is totally scandalous, if they can take the money on the same day, they can replace. Sorry customer service. read more

Vanessa in customer service is amazing!!! So patient and accommodating. Great company overall

If I could give Zero Stars to this company, I would. What a terrible experience! My client hired Kilter to treat for termites prior to listing her home for sale. "Ray" came out to the house and before even discussing the issues we were having, he was adamant he wouldn't be giving ANY refund to my client. He was outrageously condescending and rude to both me and my client & he flat-out lied to us about the process and legal requirements. Neither the termite inspector nor the treatment technician tagged the property. These are legally required steps every California Wood Pest company must complete. The inspector insisted he had put a tag on the hot water tank. Well, I have pictures of the tank after he was there and guess what, no tag. Not tagged by the inspector and by the treatment technician either. Major violation. Worse though, Ray insisted they "don't need to tag for treatment." I challenged him on that, so he changed his story, stating, "Sending the Completion to the homeowners is the same thing." Well it is not. I read to him from a copy of the Act I'd obtained from the Structural Wood Pest Control Board ("#1996.1 Inspection and Completion Tags"). The Act clearly states the property MUST be tagged upon inspection AND again after treatment. Ray then reluctantly, but barely, conceded. Ray also tried to tell me lenders demand Clearance in Escrow. I informed him that they only do so if Clearance is in the contract. He raised his voice: "I send clearances to lender's every day!" I told him, "Clearances aren't demanded by a lender unless Termite Clearance is specifically agreed upon between buyers and sellers in the contract." He then informed us he has a real estate license, insisting I was wrong (even though I've been selling homes full time for almost 21 years). I asked if he practices real estate, he admitted he doesn't. Another jack of all trades, master of none - don't hire this guy for termites, but don't hire him for real estate services, either! I then informed him that the contract changed several years ago due to the confusion over who can demand Clearance. It's up to the buyer to demand and to the seller to agree. Period. He refused to listen - he's unteachable, a know-it-all, and antagonistic. In the end, he stormed off, without apologizing to or even acknowledging his client (my seller) or without giving her any kind of resolution. LASTLY, the cost: Kilter charged $1750.00 for "treatment" (for which we have no confirmation of having been performed, since the above-noted Tagging was never done). My client paid Kilter In Full. We obtained a second opinion. The total bid for all repairs was $2900. This included the treatment (client had to have it all done again, since we had no indication of any treatment being performed), plus additional extensive wood repairs and replacement for the termite damages all around the exterior of the house. Kilter then sent a new bid for the same wood repairs, as well. Their bid was $3392! This is in addition to the $1750 my client already paid - for a grand total of $5140! I'm sure you can guess we told Kilter to take a hike. Even if Ray had been half-way polite, there is no way to justify spending $5140 for the same work we could have done for $2900. We got our full Clearance for $2900. Our next step is to file a complaint with the Board. This company broke all the basic rules and didn't even attempt to make it right by the consumer. That's what the Business and Professions Code is for: to protect consumers. If you have a serious issue with the handling of your wood pest repairs, I highly recommend you file your complaint with the Structural Pest Contol Board of California. read more

Please send me a copy of the "form" you say I filled out. If it was an on-line form, please provide the date stamp and IP address it was filled out from in a private message. read more

I have used kilter pest control for the past year and received great customer service and great results as it relates to my pest control issues.. Definitely recommend! read more

I requested a quote from this company via Yelp and clearly indicated that I needed a 1 time service to spray for insects. On the plus side Will provided a quote quickly for $95. I called to schedule services and was told someone would call me right back. After waiting 3 hours I called again and then spoke to another lady who confirmed that this price was incorrect and actual price would be $199. That's nearly double the original quote. To other Yelpers please be careful you confirm estimates before scheduling services. I can say that Will did follow up later to apologize for the misquote but at this point I'm going to have to take my business elsewhere. read more

Received a message from the manager regarding my 1 star and he help me understand what the receptionist didn't explain properly.

I have previously used Kilter's termite service about six months ago. I was very pleased with their professionalism and the chemicals used, rather than the dreaded tenting process. My daughter's house needed termite service to close escrow and I went back to Kilter. The entire process was very smooth, from the phone call to a very helpful Mihn who arranged the appointment to Bradley who came out, on time, and did a very professional survey. They were able to set an appointment to do the treatment within one week because of the close of escrow date. Armando was our technician and did a careful and complete job. Mark Anthony, the manager, even came out to the work site to make sure everything was done properly. I will use them again and they do have a two year warranty. Thank you, Kilter team. read more

Our service was completed perfectly the first time. We had very fast and thorough foundation treatment, and the technician cleaned up completely. Our wood repairs were also completed in a few short hours, including painting the replacement fascia the same as the rest of the house trim. Everything is new again! Thanks Kilter! read more

These people are professional crooks! Unfortunately we did not review the comments prior to contacting them for our termite issues. They had made lots of promises that they did not keep.They damaged our ceiling in hot summer day and they did not want to take care of it, we took care of it ourselves and by disputing it with our credit card company the had to pay for the damages. Apparently there was a crack in another section that was not obvious initially but as time went by it started to show more and more. We have called many many times, they ignored the calls and no respond.Eventually the manager called and they made an appointment to inspect the damaged area, apparently owner is the inspector showed up and in split second he said that they will not fix our damaged area without even looking from the attic. Perhaps he could not fit a ladder or any equipment in his white BMW! We have requested his rejection in writing so that we can take further action against them. He said he will and still nothing in the mail. Chad was the salesman that initially came to inspect and he promised us free pest control to make up for the lack of service because some of their employees are no longer with the company. We have experienced the same statement as we read other reviews. Stay away from this company! Very unprofessional! and definittely not trustworthy! read more

Saw Kilter's ad and had a gentleman come out to review my 3 attic spaces where I may have rodent activity. He came up with a recommendation and quote for over $7,000 to replace attic insulation. I asked him in the beginning to determine source of roof rat entry and I never got an answer. He seemed more interested in measuring the square footage of the attic spaces, so that the company could do some work and collect the coin. I since had 2 other companies come out for an estimate and both of them determined that I had NO PROBLEMS in 2/3 of the space. 1 attic space had activity. They established where the point of entry was, and they also recommended only a small portion of insulation be replaced above a Master Bedroom. Kilter gets a D- for business practices, and I have since heard that that person who serviced us is no longer with the company. If you decide to give their fancy ads a chance, be sure to get a few other consults to see that recommended services are appropriate. read more

Had someone come out for a free inspection my mobile home - the guy was knowledgeable and gave me a good price. Once the work is done I will update this review. read more

Kilter was awesome! They came to my house on time and took care of my ant problem inside my house and out. They were very knowledgeable and I would highly recommend them. read more

I came into contact with a calm collective Kilter's canvasser offering free inspections by their top rated inspectors in their industry. I called the number they provided me on flyer coupon. I came into contact with a Customer Service Representative named Minh which was very helpful and knowledgeable and was very patient with me sent a inspector to come out to review my propertie at my convenient schedule was a big plus since i work and have children. The inspector she sent was very knowledgeable about the termite and pest infestation i was having . Bradley was the name of the inspector that took his time to explaining my infestation and the chemicals and traps that will be used for treatment of my home . He was very kind and patient when explaning pricing for treatments. It was very affordable for the quality of service read more