This restaurant was/is my favorite new spot to eat in Middletown. The first night my family and I ate there was great. It was a "trial" day i.e. open before their "grand opening." We ate there multiple times to follow. Also, I take my work crew there to eat after completing some construction projects and/or work for the week. They like the food as much as I do. We have eaten at regular tables and hibachi. Even sometimes, my crew and I have eaten/had drinks at the bar. However, the last two times there, once with my family and once with my crew. It didn't work out for the better. Service was still great. Just when busy, it seems that the dishes don't come out as we would expect.
Last visit with my crew, it took a while to get seated. We had some beers and waited for a table. We usually order combinations like steak & shrimp, scallops & steak, sea bass & etc... and some sushi. Table service was slow, but the waitress was great. When crew and I got our food, half of the dish was cold (steak), and the other half was hot. No biggie, they are busy. Drinking beers anyway.
Last visit with my family. It was busy at the restaurant. We were told that it would be 20 minutes for a table. We waited until 30 min passed and was told it would be 5 more minutes. It ended up 10 more minutes... More importantly the same cold dish problem occurred with my son and I. Wife and daughters plate was fine. So this time I let the waitress know. She lets the manager know and a he comes over. I tell him that half the dish is cold... etc... and this isn't the first time I've had this issue. As I am getting ready to say, I dont want to pay for the dish this time, the manager proceeds to talk over me and says that I should get the filet instead of just the steak... etc... This and that... etc. If it wasn't for making my wife uncomfortable in the restaurant, I would have asked for someone different to hear the complaint I had... Wife doesn't like to make a scene...
Note to manager, please don't try to upsell me in a situation where your restaurant has screwed up. If I wanted to get the filet, I would have gotten the filet. Getting the filet has nothing to do with half of the plate being cold. Please don't continue to rant about this and that (small irrelevant talk) - almost as a deterrent to change the subject. It's annoying and is an insult to anyone's intelligence. Additionally, don't tell patrons waiting for a table it's going to be be 20 min for a table, then double their wait time.
So as I stew in irritation, I think about how many times I have visited ( approx. 15 ) this restaurant and how much money I have spent there... I never had a bill that was less than $100+... and few of the bills with the crew, food and drinks were well over $200. Then to have a manager talk over me and not offer some form of compensation, pisses me off and makes me not want to go back. read more