Business is still discombobulated. Don't have enough chicken prepared in advance. One attendant taking orders at drive through and inside. Place looks relatively new. Food was good once we got it. I'm out of state and would not come here again if traveling through the area. read more

This place flat out sucks. I ordered ahead of arrival and waited 5 minutes for the order taker to say, "Can I help you?" through the drive thru. I pulled up and was asked to pull forward. I wait about 10 minutes and no other customers are anywhere. Finally, some disrespectful 20 something comes out and says, "I got your food, hoss." I asked him where my drink was and he has the audacity to say, "You didn't order a drink." What?!?! Then he says "Do you want me to get a drink for you?" Uh no. I worked fast food as a teen and I don't need to take my chances that he didn't spit in my drink. This was the final straw. I have written this place off before and gave them opportunities to make up for poor customer service. Having this disrespectful Gen Z type tell me that I didn't order a drink and waiting for 15 minutes was too much to put up with. Dunzo. read more

"If I could give zero stars, I would. Not only was the staff dismissive and rude, but they also messed up my order. When I tried to politely point out the mistake, the employee argued with me and caught an attitude instead of just apologizing and fixing it. Horrible management and horrible service. Do better." read more

Ordered 2 liver dinners,was told only had enough for 1 order, I purchased the 1 order, what i got was old,dried out, hard,tough,and so crunchy it was like chewing gravel....very disappointed won't be back. read more

Thought KFC would be good for dinner last night. Got home from a big delivery and half of Cole slaw not there, no gravy for potatoes. To top it off the chicken was burnt and a mean black from setting in to hot of a warmer. Needs lots of improvement! read more

KFC - Burnt chicken! - Fast Food Near Me - Waynesboro, Virginia

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Horrendous top to bottom. Awful. Save your time and energy. Management is nonexistent. Ungrateful and disrespectful employees, food takes 9x as long to prepare compared to other restaurants for some reason. Consistently out of ingredients. First chicken restaurant I've seen that doesn't have chicken. Absurd and ridiculous place. read more

Service.My vist to this facility was met with no one greeting me and taking my order for about 5 to 10 minutes. This man came in and said he would be with me in a minute. He took my order and said he would bring it to me. In about 3 minutes he yelled very rudely that my order was ready and had been sitting there for 15 minutes. I looked at my receipt and saw his name was Dion. There was only 2 other people there at the prime lunch time. After reading all these negative reviews I won't be back to KFC! read more

We used to eat here regularly. The Food today I think I could have gotten better out of the Dumpster. It was Disappointing the Biscuits could have been used as a Lethal Weapon. They will get no more of my Business and will not Recommend to anyone. read more

So my Girlfriend was on a road trip with grandson and oldest son to Charlottesville VA and got hungry so she decided to stop off at KFC as she loves some good fried chicken. She ordered a two piece dark meal, nuggets kids meal, and a chicken sandwich. Two out of three were garbage the chicken was old and hard and the fries were super greasy as well. The drive thru customer service was actually good though. But go at your own risk honestly. I know if she has to return to Charlottesville any time soon she won't waste her time here. read more

Lobby doors are locked soon as we show up but several people are in the building eating and I'm pulling a trailer told me over phone I had to order n the drive thru just seen on another review bout how the chicken was prepared I have to say extremely poor gonna need dentures after trying to chew that rock hard skin old oil over cooked but as dry as it seems I'd say that whatever you get is gonna be this sad I bet the food is well past the time it's aloud to stay in warmer had to park in the middle of lot so I could walk back to drive thru window bc they told me I had to order thru drive thru even tho I told them I'm pulling a 24ft goose neck trailer y not let me walk n and do the same thing instead of let your friends in feed them and look everyone else out read more

Been awhile since been here, still same crappy tasteless garbage, I'm so disappointed at this kfc. Absolutely no help, poor front checkout lady, was in a complete frazzle taking orders and then stopping to fill the order, long customer line waiting to order. Now back to the food, come on guys, your totally living off the past, the chicken has no flavoring , what is going on, all I see is poor Management and poor supervision at the store. Your buffet is now gone permanently, isn't that a sign your going in the wrong direction to save your franchise, or maybe that what your hoping for is it demise. I just can't do your business anymore!!! read more

I ordered regularly from KFC before moving to Waynesboro. My favorite part of fried chicken is the skin, and this order was dark brown, not burnt but a clear indication the oil needed to be changed. I also ordered the chocolate chip cookies based on the plated picture giving the impression they were fresh baked. Nope, they are prebaked in plastic so I would say nowhere near fresh baked by at least 3 days or more. Complete disappointment and will not order from KFC again but will check out Bojangles to see how their box meals compare. read more

Our bucket of chicken, the chicken was so small I thought I was eating a chicken wing. It was tasteless, hardly any spices on the chicken at all. Very disappointed read more

stay away from the KFC in Waynesboro VA the food taste like yesterday's dinner. don't even try to call them they don't answer

Been there 2 times this week and both times they didnt have the new mac and cheese bowl. First time no mac and cheese, 2nd time no popcorn chicken. Seems like they just dont want to make it or serve it. Im done going here read more

Didn't get all my food chicken was just nasty no taste at all something about the oil I'm guessing just not a good experience just go to dq next door read more

I stopped here along the way on my trip. Everyone was nice and our food was great. I thought the buffet was cool, I wish I had something like this closer to me. read more

There was something really weird about the chicken here I've never experienced at other KFCs. It was super oily and ridiculously tender to the point of gelatinous; the coating was so greasy that it just slid off and was not crunchy. I would have much rather gone to a Popeyes but the closest is almost 25 miles away. This location includes a KFC buffet for a little under $9 for an adult which is not a bad deal if you're the type who enjoys that kind of thing. As for me, I'm glad I don't have to eat at this KFC ever again. And this is probably racist but I don't trust a fried chicken joint that doesn't have a single black person either behind the counter or eating in the restaurant. Just saying. read more

Me and my boyfriend went in there yesterday evening around 4pm and the food was horrible .Mashed potatoes stiff you could hardly scoop them .Biscuits you could break windows with and 2 pieces of chicken on the bar that might have been there since lunch.We had to ask them to put some out there and they acted like we were bothering them.For $20 i can eat some where else! read more

The food is very dried out in the buffet. The place is dead and the employees are more interested in talking to each other than giving good service. They have not replaced a single item on the buffet in the hour I have been here with my family. Big thumbs down... Really sad. Half of the holders in the hot food unit are empty. The employees have still filled nothing and are now making terrible burping noises from the back. Absolutely horrible experience. read more

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It's so sad that the customer service in this place is positively substandard. The price is fair and the food is decent, but it seems like the staff doesn't care enough to stock food, utensils, or napkins the place has become unbearable. After several visits here and experiencing a staff that obviously does not care about their customer satisfaction I will not be back. Some time ago, this was a very good place to grab a quick bite but when people walk in and are just looked at or flat out ignored by the staff it has become intolerable. read more

This was our second visit in 2 months while we traveled north to reach I81. The first visit was so good we were anxious to return. They had the $5 fillups so my wife and I had the Breast w/wing, cole slaw, drink and a cookie. Not sure who provides the chicken but it is the best. We have always loved the original recipie and they cook the breast to perfection. Both of our visits the breast were moist and really large. This restaurant is fairly new I think because it is designed with the newer floor plan. They keep the floors clean, not an easy task with so many toddlers eating there. You cannot go wrong eating here if you like great chicken at a great price. read more

Was at KFC in staunton on 11/2 at 4.50 and had the worst experience, buffet foods were dried out , nothing refilled while there ,finally got 2 chicken breast after asking 3 times,there was only crappy little pieces of chicken, while there the asst manager argued with two customers about how the buffet bar was empty and people expect fresh hot food, hich they did not have for a Friday evening rush,I was not expecting such poor treatment of customers if u want to eat there in the building,and I'm not calling it a restaurant, because of the poor service and dried out food read more

This buffet was the worst I've ever been to if your going to offer all you can eat you should at least have all your item on it I don't think you should have to pay extra for stuff read more

Typical KFC location no better or worse than any other. I like KFC original recipe even if it isn't very crispy. Some locations can give you a dry chicken but it was nice and moist here. read more

Old food. Unfriendly staff. I had the buffet at 6pm. It was empty. Items on the buffet were empty. When asking for the items to be replenished we were told she would get to it. The food tasted fine. read more

I have always got good food at this location I love the buffet it is always great the staff is always super friendly and willing to help with anything u need read more

We stopped at this KFC on 6/19 at around 1:30 in the afternoon. The chicken was fine-no complaints, but I am really reviewing it because we had the nicest person serve us at the drive thru. It was really refreshing to have someone who genuinely seemed to care whether we were satisfied and had everything we needed help us. It's a rarity these days. read more

The buffet at this place looks gross. But the drive through is ok.