I usually go to churches and today I am reminded why. The chicken is way, WAY too salty. Salt does not mean seasoned. I haven't eaten KFC is about 5 years because of churches chicken. It's rare the chicken is saltier than the fries but man I need at least two glasses of water to feel OK after my kfc meal. I suggest hire people who care about the sodium content. read more

This was a last minute choice to eat here that everyone was able to agree on. Food was delicious and service was great. Sadly I didn't get any pictures. It was so good that we ordered KFC again the next night at the Española location and were so disappointed at the quality and taste difference between the two locations. Would definitely hit this Santa Fe location again as they are doing a great job. read more

We ordered chicken strips and I wanted to try their fries that were supposed to be seasoned with the same seasoning they use in their Fried Chicken we got the order the chicken was way overcooked the fries weren't crispy at all didn't taste like they had any seasoning and the gravy we ordered was Bland it was the worst meal I've had in months and months they ought to be ashamed of themselves serving food like that the chicken should have been light and crispy and moist it wasn't the french fries should have been really crispy and flavorful they weren't and the gravy was the blandest I've ever tasted I'll never do that again ​​​​​​​​​​ read more

I found a strand of steel wool in my mashed potatoes. The apple pie bites were apple disgusting, they overcooked them rendering them inedible. Chicken was soggy. Coleslaw was delicious. read more

KFC - Got some Brillo pad seasoning in my mashed potatoes - Fast Food Near Me - Santa Fe, New Mexico

Took them almost an hour to realize they didn't even start my order and then was out of stuff that I ordered so it took even longer to get my food. read more

Food EXTREMELY cold. Didn't give me a bread which is all I wanted. Mac and Cheese dry.

KFC used to be a favorite. Not sure if the decline is chain wide or just the Santa Fe location. The original recipe chicken was greasy and almost inedible. The potatoes were instant. The cole slaw was at least a day old. This biscuit was good tho. Not enough to bring me back. read more

When a Business specializes in Chicken a person thinks They are stocked. 2x They were completely Out , only Nuggets. If they have chicken it's only original recipe that is so Greasy it's swamp chicken. They never have change so at window if the bill is $17.85 you have no choice but to donate the change , quite a racket. read more

I came to this KFC during an off hour, so my wait during the drive through was pretty minimal. However, I have driven past during dinner time and have seen the line wrapped around the store so that's something to keep in mind. Also be sure to read the sign and keep driving up to the menu area to place your order since the pick up window is on the opposite side of most fast food places. As far as the food, it's been years since I've visited a KFC and the fried chicken was really good. I had mine crispy and it definitely beats the kind in the grocery store deli. What really made this visit worth five stars were the Nashville Hot Chicken Tenders. These were so flavorful with a nice kick. I also had the spicy chicken sandwich and fries and both were super tasty! read more

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Put in an order for pickup the next day. I was on my way to pick it up at the scheduled time, walked in and the counter guy was calling me to let me know that they couldn't fulfill my request as ordered. This is like 10 minutes before I was to pick it up! The food itself wasn't very hood either. Greasy chicken, sides weren't very tasty, turnovers were not fulfilled as ordered. Restaurant was dirty and nobody seemed to be making an effort to clean up the dining space mess! They just don't care and they charge too much for what you get. read more

Just passing through, absolutely the worst and direst restaurant I have seen. The employee rolled eyes when my wide wanted her gravy on the side. Tables are dirty and sticky the floors haven't been cleaned in a while either. Manager was mad he was still working?? Also they had weed killer in the kitchen on the floor, the kitchen was not kept up to other KFC's I have been to. read more

Probably the worst KFC I have ever been to and I love KFC but not this place!! Just plain bad food .... When they are open ! read more

I've eaten kfc as often as anyone alive I think and in several countries- I love it so much and this location is excellent. I need to go get. some now !!!!!!! read more

Trust me when I tell you this is the worst run KFC probably in the entire country! How it possibly stays open is amazing to me. I've lived in Santa Fe for over 7 years and it's always been so poorly run that it amazes me. Whoever owns this location must not care at all about how this business is run. Very sad. read more

Amazing service. Chicken and sides are spot on. I'm very impressed. Super clean inside. read more

KFC - Chicken tenders, biscuits, mashed potatoes, gravy, and coleslaw. - Fast Food Near Me - Santa Fe, New Mexico

Ordered a bucket of mixed. At the window received a bucket of slimy all dark swimming in grease, tasted old. So disgusting I threw it out.

This place has horrible service not people friendly at all. We came up to the drive through because the lobby was closed. We ordered for our team that consists of 35 people and you'd think we asked them to change the color of the shy. Did I mention that I called the day before to verify that they could accommodate us and they said yes no problem. The upside is the the main manager just so happen to come in and he rectified the situation. Hats off to the manager he treats good! read more

Ordered yesterday, food was pretty dry like its been there since they opened, ended up with diarrhea, not the first time, happened a month ago as well from the same location read more

I am disappointed in this KFC. They are a business that DOES NOT HAVE CHANGE. So, if you pay cash, you are screwed.

If I could give 0 starts I would. We waited in line for roughly 10 minutes at the drive thru and when ready to order the girl working the drive thru said "Sorry for the inconvenience we're closed" and immediately turned the lights off. There were 5 other people behind us. Mind you this was at 7pm. Churches would never do that. Get better management. read more

Most grocery stores have better chicken than this place. Filthy dining room and poor service. Does Santa Fe ever inspect these places? Will never eat here again and probably won't eat at any KFC in the future. read more

I do not understand this branch of KFC. I go there at 7pm. The speaker box is managed by a young lady who is chatting via hot mic with another employee in spanish. No big deal until she tells me there is no pot pies and a half an hour wait. I ask about grilled thighs and they are out. I tell them I need to call the person I am picking up for, I get a second order and wait five minutes at the speaker box listening to a conversation. I headed inside where it was warm but filthy. The man at the counter (Josiah) was very courteous and helpful told me there were pot pies in two minutes and the thighs I was asking for. He got everything square for me then proceeded to be the only way person I saw working inside the restaurant. The rest of the staff were chatting hanging out and not much more. Josiah even cleaned the dining room and after mopping did a fine job of cleaning himself up. Sadly the food was not great and honestly I am glad I am not the one who had to pay or have anything more than a single thigh. read more

ordered for delivery. that turned out to be the only good part of this order. food must have been cooked much earlier in the day. very dry and tough. I haven't eaten kfc in a few years but remembered a much higher quality of food. not at all happy with this experience!!! read more

I had never been to this KFC before. Like most people (I would assume), when I want fast food chicken, I go to the Chick-fil-A down the street. But my son really wanted to try the new Cheetos chicken sandwich. I told him if he worked really hard at basketball practice - and I assured him I would be checking with his coach - I would take him there for lunch today. He did, so we went to KFC at 10:35, right after practice. The sign says they open at 10:30 but the doors were locked. You could smell the frying chicken but no one was inside. So we did another errand and came back at 10:50. Still locked. Several other customers - er, make that potential customers - were standing around looking inside. Still no one around. So we left. KFC has been giving their customers the middle finger for years. And customer service in Santa Fe is notoriously bad. When you combine the two, not surprisingly, you get a restaurant that won't even open on time. I'll never return. read more

My mom and I went have chicken sandwiches and they were not good and French fries were horrible and very cold! Never going to those sandwiches again! read more

Really nasty help. You kinda of have to want this so so chicken really bad to get thru the rude, hateful staff.

So on Sunday the boy and I had a hankering for some fried chicken. Our normal place, Chic-Fil-A was unreachable due to a car accident so we kept on trukin down Cerrillos Rd to KFC. The chicken was delicious, but I have to convey my disappointment in the quality of condiments. I asked for butter and jelly for my biscuit. All they had were packets of artificial butter (margarine) and something called "Honey Sauce" which is predominantly corn syrup. The Colonel is rolling over in his grave over what those snot-nosed MBAs have done to his business. We'll stick with Church's or Chic-fil-A from now on. read more

This is the WORST KFC in the US. Period! It's dirty, the restroom door doesn't lock, the employees ignore you, and the food is AWFUL!

I arrived at the drive up at 11:20 am and no one answers the speaker, I park and walk in and 3 employees ignore me, I am the only customer in the entire place and no one is at the drive up. Finally a lady comes up to me to take my order and I tell her no one is answering the drive up and maybe they need to see if its working, she rudely tells me its working. She takes my order and seems like I am interrupting her day. I like KFC food but since this is the last one left in town (the other one closed) then I guess I am giving up eating KFC any more. read more

Do not go here!!! Normally I wouldn't go to KFC but there's not tons of options for fried chicken in town. These people are mind-boggling slow... in taking your order, in filling your order. Ten-minute waits are nothing. Then they always are out of major menu items, but they can't tell you this when you order... it's always when you've gone around to pay. Then finally... the food is a greasy nightmare. read more

Zero stars. Perhaps if your Spanish is perfect and you don't mind getting whatever kind of chicken they happen to have. We wanted grilled white meat only. This was not going to happen. They were giving us fire hot thighs and legs... Finally got our money back but it took a whole since this required not only some English but making change. I wish I was making this up. Pay more. Go elsewhere. read more

Three strikes you're out. Third time I tried to have dinner here at dinner time to be told it will be a 30 to 35 minute wait if I ordered chicken. read more

We stopped at the Cerrillos Rd. KFC about 5PM on a Wednesday. I ordered a $5.00 box containing the Chicken Sandwich and fries. My wife ordered a different $5.00 box. We were the only customers in the store. We were in a hurry to get home and watch the NASCAR Truck series at the Eldorado Speeway. That's in Ohio, not NM. The wait for food was longer than expected for a restaurant with no other customers. Being in a hurry we took the food and headed home. BIG MISTAKE____ BIG HUGE!!!. Upon opening the box at home I was horrified to find the chicken in the sandwich to be the color of a dog turd and there were sparse remnants of the breading hanging on to the dried out piece of chicken. The commercials and the photos in the store, show an 1 1/2" thick chicken patty all golden brown and totally covered in lush amounts of breading. This was not the one I carried home. In the bottom of the box were the french fries that were hours old. They were supposed to be thick and these were dried out and no more than 1/8th of an inch thick. They were almost impossible to masticate and swallow. Needless to say will will not be ordering chicken from this KFC ever again. A one star review is too good for this KFC. If there was a half or no star option I would have used it! I hope the franchise owner reads all the one star reviews this location has garnered. Better yet I hope KFC corporate reads all the 1 star reviews and either yanks the franchise or closes the store. We have tried the Church's Fried Chicken on St Francis and their chicken is just average. NOTE TO POPEYE'S CHICKEN. It might behoove you to open a couple of stores in Santa Fe, NM. Run the store to your high standards and you should do well. read more

I've been twice now and both times the chicken was very well cooked and fried. I have NO IDEA how this location has so many one-star reviews, but I think it's the philosophy of people only reviewing fast food when it's bad. So I hope my review will convince you otherwise! One of the better KFCs I've been too! Nice service and food! read more

I like KFC but this location seems to have an owner who clearly doesn't pay any attention to the way the business runs . Extremely slow service .On the last visit the Pepsi was flat so I told the employee and said hold on then he turned and asked the manager came back and said that how it comes out . Then I said what about dispenser on your side of the counter and he answered it comes out fine. I said well then fill it up I'm like wow I waited for 45 mins for a 10 piece meal and it came out yucky under cooked . The staff is very limited on there social skills and English I only go once every few months thinking it's going to improve but no such luck read more

I went to kfc I got some chicken and they gave me legs and the buns where solid hard the only thawed good was the gravy the chicken was burnt and my daughter almost choked on the chicken skin bad food I will never go to this kfc ever ruined my lunch read more

Sign said they closed at 10 I waited in line for 20 minutes then figured the speaker was broken pulled around to the driver put into it to see what happened they just ignored me they won't even look out the window she looked at me and laughed and it was only 930 I had wasted over half an hour standing in line and they didn't even have the courtesy to say they were out of chicken or closed . I am very upset read more

Ordered the chicken breast dinner. When I got home, opened the box to find a small, undercooked thigh, cold mashed potatoes, a hard biscuit, and no cookie. I basically paid $6 for the coleslaw. Tried calling for two days to speak to a manager, but no one ever answered the phone. Had other bad experiences at this KFC, so I will never go to this restaurant again. read more

so disgusting they forget half of my order the children was like beef jerky hard as a rock I just wanted to have a nice dinner she was wearing a t shirt not that had something on it she asked for a receipt and she never gave us one so unprofessional read more

Went to get dinner and decided to get the new chicken and doughnut basket the donuts were completely dry all the way through. Like they were on the shelf for a year. Never had a dehydrated doughnut. My family will go elsewhere from now on. This business I would rate a 0 out of 10. read more