I came in around 6:03 PM on March 7th 2026 and was trying to order a promotion, but I didn't realize it was only available through online ordering. The employee who helped me (I didn't catch her name, but she had blonde hair) was extremely kind and helpful. She let me place the order online and even brought the order out to me very quickly. She had a great attitude and made the whole experience easy and smooth. Really great customer service and I appreciate her going out of her way to help. Thank you! read more

My food I ordered a chicken sandwich no spicy, but she gave me a spicy chicken sandwich but overall I didn't go at all, but my mom said that it was OK. The service was fine. They gave me the thing I wanted, but the chicken sandwich was spicy and next time I'm not coming to KFC if they don't give me a free chicken sandwich that's all I wanna say. read more

KFC has a crappy app. And even worse customer service. I'm over it. Why have technology when it doesn't work, and your store employees don't understand it ? Their food isn't worth the hassle and they close at 8:30 PM. Way too early for post movie dinner or late night munchies. Maybe someday in the future I'll give them a shot again - if they honor their chain's specials. No way am I spending $$ after being burned too many times. read more

Soooooo good food like kf12 Extra Crispy Chicken Tenders andChicken Tenders andMixed Emotions are soooooo good

I've eaten at KFC for 50 years. My wife and I were eating at least once a month there. But my wife bit into a forkfull of coleslaw and spit out a nylon tooth off of a food processor. I contacted the corporate office and sent them a picture of it. I was told that the coleslaw is prepared by another vendor and that this was an emergency shutdown situation and that they would contact the vendor. I never heard another word and they ignore my inquiries. I know stuff happens and I didn't expect much, maybe replace the two tubs of coleslaw we threw out. Maybe say their sorry. She didn't break a tooth or anything so were okay. But the dismissal isn't gonna fly. I'm going to send it (the tooth) to the health department, maybe they'll take it seriously. read more

KFC - Fast Food Near Me - Salem, Oregon

I write this with absolute mixed emotions. I went through the drive thru. Multiple staff were extremely friendly and courteous, ensuring I'd received my food & drink. I parked within view of the drive thru and had my snack. It was delicious. Unfortunately, what all the staff failed to do, as did I, was ensure my debit card had been returned. Something I failed to realize for a few days. I called and confirmed with a very polite manager, that my card was indeed there in their safe. Yet, For all the politeness I was treated with, one huge thing was missing. Accountability. I received no apology then, or when I picked up my card. To me, that's a fail. Hence 3 stars. read more

I ordered 2 Fill Ups with original recipie on this hot afternoon, around 4:15pm. 3 cars in front of me, about a 10 minute wait in a hot car before I got to the window where the very nice young lady told me they were out of OR dark meat. What about breasts, then? Well, it will be an upcharge but wait, we don't have that either. Really? You couldn't have told me that when I ordered instead of having me sit in my hot car? Hey Manager! How about preparing for the evening rush like a good manager should??? read more

Stupid bitch told me to pull up to the window whenever we were ready because we were just getting ice water and so we pull up but there are other people in line so were confused and just pull up next to the car in front of the drive through window so she can see us and she says oh sorry I meant when it's your turn like that's not what the fuck you said. You obviously don't need to have a diploma to work there. read more

Ordered Mountain Dew livewire and got water .... I asked for sauce with my tenders and got zero along with no fork for my famous bowl nor napkins. I really hate to complain but dude this ruined my night. I was looking forward to a comforting meal after a long day and I was too tired to go ask anyone to fix it plus there was a long line.I know you guys are having a stressful time but please pay more attention to details. read more

My daughter and I went in today and ordered at 8:15 pm... And we could not order any hamburgers and they were 'done making them for tonight' ... So I tried to get a ice-cream cone and again, they were not making anymore ice-cream tonight... So I ask them what time they close, since I'm not being able to order anything we wanted, they close at 9:30... Not OK to not serve things that early on before closing... I worked in the same industry before and you're losing money! read more

Worst service ever. Out of pot pies. Chicken under cooked. Had to complain 4 times to get my root beer freeze and she was going to blow me off again till I got agitated and said no more till I get my order. Then I talked to the manager who blew me off also. read more

We have used the drive through on two occasions at this property and both times, they got the order wrong and or left something out of the order that we had paid for. The customer service skills at this site is in need of some serious repair and or management needs to do some firing and hiring of people who know just WHAT customer service really should be. And being rude to a paying client should NOT fall under that training profile. JS. Yeah, so we will not come back to this property and would recommend to all our friends to use a different property and stay away from this one. Cheers. read more

Do not go here they forget stuff and the burger was pure salt do not and I do not put this lightly DO NOT go here.

I might just be the one lucky person in Salem who has always gotten everything I ordered and also received good customer service each time. I've ordered via drive through and also in restaurant. Last week, I took my kids in to the restaurant and ordered a large root beer float which my daughter proceeded to immediately spill EVERYWHERE (all over the booth, seats, floor, my pants and her entire self). *insert trying not to smack daughter expression here* But you know what? I have never received such kind and courteous service and understanding from both a manager and the gracious employee who cleaned up that terrible mess. My thanks to both, most especially to that cashier who mopped everything up. I am sorry but will always be grateful! read more

This restaurant is the worst KFC I've been to. We've been thru the drive thru twice, figured first time was a fluke. Shouldn't have gone back. First time, no biscuits in the meal, no utensils. This time (ticket #1788 2012-02-12 @ 4:48 p.m.) ordered off the happy hour menu but was charged full price, no cheese on my Famous Bowl, and again no biscuits in my Big Box. Shorted one set of utensils even when I reminded the girl at the window. NOT EVER GOING BACK. I would recommend that you don't go to this one. read more

The manager, who is not wearing a name tag, passive aggressively reprimanded an employee the moment they arrived in front of a crowd of customers. He was brusque, assumed that my girlfriend and I were not together and tried to charge us separately, and edged other employees away from the register. Now he's loudly telling employees they've been doing wrong, where customers can all hear. whoever he is, with his lack of a name tag and his little man complex, abusing his underlings. Never coming back. P.S. he did not give us plasticwear for our to go order read more

What a bunch of crap...all nights on...but the employees aren't working. Yelp says they are open till 10:00pm. I get there 9:15 and no answer and yet the employees are refusing to answer the drive Thur or the phone! Look I have surgery and all I can eat is mashed potatoes I'm not asking for a lot. But. Little help would of been nice... read more

NEVER gets an order to go right. Been here dozens of times and gotten food to go and EVERY time it's been messed up. DO NOT eat here and not check your order before you leave. Or better yet, just don't eat here. read more

They forgot 2 biscuits and they forced me come to there and show them with receipt. They forgot TWO biscuits...

The ladies there didn't know what the fuck they were doing and could not answer basic questions that I had. Messed up my order and gave me the wrong sizes. Also very slow considering there was a total of 3 customers inside the building. This KFC doesn't even have jojo's... smh get your shit together read more

poorly managed- i work in customer service- that being said: the customer is generally coming from an honest and upset place. i spent over $40 on a meal for my family and was missing an entire meal from my order, among several missing sides and 3 completely wrong drink orders ( which is an honest mistake in fast food shit happens i get it) HOWEVER, i placed a call and calmly explained what my experience was with the restaurant- im almost immediately interrupted by the "manager" saying she "packed my meal [herself]" and anything wrong with the order was the drivers fault. not once did she apologize for my experience, not once did she apologize for the inconvenience or even make up a bs empathy statement "i can see how thats frustrating" ANYTHING. instead its automatically not KFCs fault, and especially not her fault, but some driver must have went into the bag, taken multiple sides , and an entire meal, also switch three beverages in the back of their honda accord.. i can understand an honest mistake but what i will not excuse is staff not taking accountability, and their unwillingness to listen to their customers and admit that maybe a human being isnt perfect and made a mistake????? weirdos read more

I usually go through the drive thru and order their famous large coleslaw. However, lve been disappointed three times in a row when my order for chicken tenders was shorted. Once it was three missing from the order, another time it was two missing, and another time, a broken piece about an inch long was counted as part of the order. Make sure to check your order before you drive off. They were gracious about adding the missing pieces when I handed the box back. read more

Very disappointed with your chicken only offers for Memorial Day. You need to bring back your prior 10 pc. all dark bucket for 10.99. A lot of us don't want all of your sides and biscuits. Tired of driving off from your drive up window with no bucket. Get with it KFC !!! read more