Horrible management. Incredibly long lines. Cold, overpriced food. The manager, Max, trains his employees to either throw the original receipt away or create a second receipt (if the customer insists on a paper receipt) . This is to prevent the customer from receiving their review code for the order. Avoid at all costs. read more

The manager did not give us the food we ordered through the drive through. Forgot nearly $20 worth of food by leaving out our large mac and cheese, 8 piece chicken nuggets, and famous bowl. Our order was large so we didn't notice the missing food that was paid for. The manager was rude and sarcastic. The manager was unprofessional in appearance by allowing the waist of his pants to hang below his back side. I do not care to see the manager's underwear, especially around my food! The woman in front of us in the drive through had a similar experience. She argued with this manger and drove away without her food. We are long time customers that have been patient through other recent order errors. I have no confidence KFC will resolve their issues. read more

Didn't get crispy chicken and the chicken was cold. Mashed potato was good and coleslaw was good as well.

I was picking up an order for someone with Uber Eats. It was ten minutes before any staff would even acknowledge me, and another 5 before they started the order I was there to pick up. It doesn't matter that I wasn't getting food for myself- I represented the person who placed the order on Uber Eats. read more

I got Door dash order and they didn't give me a meal I ordered. I Door dashed because I was not able to go get my food. I called and just got hung up on. Horrible service. read more

KFC still has the deep fried, breaded chicken and sides. But, be prepared for sticker shock! That's what happened to me when a friend asked me to stop and get them some lunch. Wow! Glad I wasn't buying! Overpriced is what comes to mind when I think of KFC now. The service was okay. The food was okay. Save some money and hit the local grocery store deli on the way home. read more

KFC - Fast Food Near Me - Phoenix, Arizona

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I came to this location to purchase the $20 fill up box. It comes with 4 piece of chicken, chicken nuggets, fries and 4 biscuits. Not bad for your money! Only problem is, the served stale old food. It's a disappointment this is where I chose to spend my hard earned money and the employees do not take pride in their job. Ok with serving expired food. When I say expired, I mean by the hold time that food is required to sale. Will not be coming back here! read more

Manager Matt is very rude to guest and his staff. Please take appropriate action on discipline. read more

This was by the far worst place ever. Poor customer service from all angles. Cold food. Arguments. Everything you could imagine in one short visit. read more

KFC - My complaint. - Fast Food Near Me - Phoenix, Arizona

Not happy. Chicken overdone coleslaw very sour won't be going there again. I hope you didn't change the menu because it was terrible.

Dirtiest KFC in Arizona I ordered Chicken Sandwich. I can't even bite thru the chicken and the chicken piece was blue and dark color and stink !!! I puked . Never again !! F this KFC !!! read more

Drive thru lady is very rude and snappy when asked simple questions regarding the menu was very rude to me also the establishment is very dirty and she spilled soda over the cups for the customers and she was cleaning it up by throwing water from the fountain drink machine onto the cups and making a nasty mess all over the floor read more

KFC - Dirty establishment - Fast Food Near Me - Phoenix, Arizona

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So ridiculous! They close the lobby and make you wait in the long ass drive through line when I placed an online order ahead. What's the point of online order if you have to wait till everyone in drive through gets there order. Now my food was cold. In addition there is a parking spot that said for online order yet the guy at the store made me get in line through drive through I stead of giving me my already paid for me meal. Never coming to KFC again. Guy was super rude. read more

KFC - Long line - Fast Food Near Me - Phoenix, Arizona

SECOND time at THIS location in a month. BOTH experiences very sub-standard for KFC. My first visit I ordered from the on-line menu (chicken sandwich meal) and there was a FIFTY CENT price difference when I went inside to pick it up. I questioned a middle age guy, and his response was "that's on-line ordering!" NOT cool. So today (2-7-21) I go thru the drive thru & get just the (spicy) sandwich for $4.99. My very FIRST bite was grisly! How many times do you get a chicken breast which is grisly?! I NEVER, EVER have! I sat in the parking lot to eat it just incase I had an issue. EVERY SINGLE bite had some "extreme" chewiness! In the middle part there was a particularly bad, really hard-to-chew piece. I pulled it out of my mouth, seriously considering going inside & showing THIS really hard piece to them. Then I had second thoughts...it's 12:00-lunch time. I didn't want to embarras myself. I remembered I had the YELP app on my phone, and decided to see if there's any response by leaving my review. Besides the guy who waited on me in the drivethru was super, super nice...I didn't want to damage my reputation incase I came back. CHEW AT YOUR OWN RISK is my recommendation!!! read more

Ordered from Uber eats and they clearly missed me special requests for my order! Worst place ever.

Worst experience I've ever had at a KFC. Nothing was prepared properly. Clearly they're trying to cut corners. Experience was made even worse when we contacted corporate to let them know they need to help this location because clearly they were unable to provide the consistency we've always experienced at KFC. Corporate offered some money but not if we wanted to be contacted to discuss what happened. Didn't take the money AND never was contacted. Stupid me...KFC has lost a lifetime customer. Church's here we come. read more

Ordered online to do a pick up order. Order was placed at 9pm and going to be ready at 930 . My husband and I pulled up to the drive thru ay 930 and was told they didn't have any more chicken but if I wanted to wait 30 minutes for my order they could do that. Ok you got my order at 9 and I was there qt 930 you mean to tell me you could not make more chicken before 930?? The manager on duty gave me such an attitude because I was a little pissed off about how he handled the situation. I would recommend you go to church's or bush's if you want fried chicken read more

This place is giving kfc a bad reputation bad food bad service. Message to the manager are you taking a strong sleeping pill or are you just out to lunch ( some where else) the colonel is rolling in his grave read more

First of all I pulled up into drive thru with no one in front of me and have to wait 2 min for someone to greet me and ask what I'd like. Then I'm told they don't do extra crispy anymore! Then she got an attitude and said well it's going to be 40 min wait. The customer service is HORRIBLE! They are rude and slow! read more

Have gone a few times for lunch. Went for dinner once, should have rethought that decision. Lobby was closed & had to go through the drive through. Our order was repeated 3+ times; by both us & the employee. Then at the window- order was wrong. Got told by the employee that it was our fault; by not ordering correctly. Then we asked for our last sandwich. To be told: "You'll have to pay for it". We said: "We were planning to." Sent a message to the Corporation. Their response was: To wait & will be contacted by someone. The wait is STILL going.!! read more

I showed up tonight 30 minutes before closing. The lights were still on! The employee hanging out by a pickup with non employees smoking with the headset still on should have clued me to just leave. But I tried drive through anyway. Guy yells we are closed. I responded that there is still 30 minutes available. He asks if I'm stupid, then I just left.. avoid read more

$5 box is a good deal. What made it great was Sonya working the register. She was extremely helpful with an elderly customer. Very patient with her. Carried her bag over to her seat. Brought her food over to her. And she had a brief conversation with this lady that you can tell this woman really needed and appreciated. Pretty decent cheap lunch. But the level of customer service was the best part. read more

Was very disappointed came here last night went up to drive through at 9pm was told all they had was popcorn chicken and chicken strips they are open till 10pm we wanted a 14 piece leg and thighs when you still have an hour left open that's not great business practice if aren't going to have your at 9 then you should close at 9. Very disappointed. read more

Ordered through their website. Site said food would be ready at 6:09pm. They keep telling me 5 more minutes. It 6:36 and it's still not ready. read more

rude as hell. a man w a white mustache and round face on window was not only rude when i asked why i was being charged for something i have NEVER been charged for. he literally told me just to leave and not get the food bc i asked. ontop of that he directly pointed at me while i was sitting at the window waiting for my food while talking to another worker. this kfc is perfect if you enjoy being bullied by an old man. i've worked in fast food and customer service for years, i know how it goes. no matter what they're dealing w in the kitchen or whatever, he should not be able to talk to paying customers that way. read more

40 min till close and they say they only have drumsticks and only enough for an 8 piece, nothing else available on their menu. Not the first time I've encountered the same situation at this location. Took my businesses elsewhere... read more

NEVER EAT FROM HERE. Disgusting I had tons of blonde hair in my spicy chicken sandwich today, I didn't even step foot in the store to dispute it, just tossed the whole thing in the trash. WHAT A NASTY PLACE. read more

It's 9pm and they close at 10pm. They hage no chicken and won't make anymore. 3 car's drove away. Was set to spend almost 50.00 dollars. Money spent elsewhere. 2. Went to Churches Chicken and they closed at 10:00 as well. Got there at 9:20 and they were happily still cooking chicken. New place to go as won't return to this kfc read more

Worst kfc in Phoenix. It takes over 30 mins to get your food & if you question when your order is wrong they fight with you instead of fixing their mistake. read more

Did the drive up! Had the popcorn chicken! Not too bad, but chicken costs are pretty high! Service was good and fast! read more

I grew up with KFC, so it has always been one of my go to. I stopped going a while back, and forgot why. Well today I was craving fried chicken, and remembered why I stopped. I have never had mushy chicken when it comes to fried chicken, but this chicken was inedible. No the crispy part was crispy, the actual chicken was mushy and made me lose my appetite. read more

Absolutely disgusting. Was served RAW wings. This is extremely irresponsible and could have gotten me really sick had I not noticed. Do not go to this location read more

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No original recipe? Ummm...am I at KFC? It's only 8:30...oh well...dark meat extra crispy is all you have? okay I guess my choice is easy. Now I get it and no gravy on my mashed potatoes when I specifically asked if mashed potatoes come with gravy and was told yes...my oh my...I sure hope this all tastes good when I get home. read more

Drove up to drive through, no hello, no kind of greetings and to top it off, it took forever just to take my order and then when they did take my order, they didn't ask if I wanted any sauce for my strips and food was COLD & biscuit was hard.....not going here any more EVER!! read more

I only gave this place a star because I had to . please save yourself the hassle the food was obviously sitting in a heater all day it was hot and dried completely out the chicken was very hard, wasn't able to even chew it. I drove all the way home 15 mins , literally packed all the food up an drove back an they asked me for a receipt like are you kidding me. take the food back!! it was a short Spanish lady in the window saying she couldn't replace it because of her boss like huh I have the food . At this point I just want my money back I have a transaction from this same KFC, mind you the gentlemen at the window asked me if I wanted a receipt so no I don't have one. the sad part is the meal couldn't of been more than 10$ , they show no empathy for costumers just pure attitude. Using fraises like (well, I don't know what to tell you, no receipt no replacement). I won't be back an I hope this encourages you all to stay far away from this place. One of the rudest encounters I've ever had in costumer service!!!!!!! read more

This location always has the food hot which is nice. The bad thing is that they NEVER get the orders right...ever. I don't think there's been one time where I've went here and get everything in my order. I ordered a famous bowl w/ no corn and the guy even repeated the order back specifying no corn. I get my order and this thing is FULL of corn! And they didn't give me my cookie(which isn't a big deal cause I don't like chocolate chip anyway) but it's the overall principle. How you going to recite my order back 100% but the order itself is not 100%?? And they want $15/hr? Lmao read more

White man with a grey mustache was extremely rude and told me I could leave and not get my food when I asked for gravy on the side instead of on my famous bowl. I was headed for a long drive and didn't want my chicken to get soggy so I like getting it on the side. Why am I being charged extra for something just because I didn't want it on the food? There was also no need for him to tell me to leave without my food when I was being very nice about wanting gravy on the side. He should be fired immediately. And if he's the manager, I feel bad for the employees that work under him. read more

Had lunch here yesterday, I gotta say my experiences at KFC are never good either the food is wrong or something not the case here. This was my first time at this location and the cashier a young man was very nice, my food was hot and correct, store itself was well maintained I'd come back. read more

Tonight I was extremely disappointed with this KFC we went to pick up dinner and they missed a couple sides, then when we went back for them so the we could eat as a family the manager at the drive thru was rude then she told me that since I didn't have a receipt that I had to pay for the side. I then told her that they didn't give me one and that why would I have come all the way back just to get free mashed potatoes that I had come all the way back for what we rightfully had paid for with our meal which they forgot to put in the bag. She then decided ok that if I wanted the mashed potatoes that I had to pay the 4.99, I drive a big truck so for her then not only not fix my order and still want to me to pay again for what they forgot I was outraged. I then went in and when I asked for her supervisor she gave me the number and I called this Supervisor or franchise owner not sure who Max is but then he talked to her then told me that I needed to learn how to read the menu correctly and that We people try to get free food all the time, after that statement I was furious how dear him tell a paying customer that and for makes potatoes really. I had just went there for what we had already paid for. I don't know about you but as an american restaurant franchise owners should hear the customer out and fix the problem not be rude and still not give me what I had already paid for. Tonight max and the young Mexican girl at the drive thru you guys have no business working in good service, the way you guys handled this is just disgusting so much that I hope higher up or corporate reads this and makes you two retake some mannerisms classes or something. You guys will no longer be getting our business. read more

I came this evening in drive thru and your team members are seriously awesome! They were backed up but remained polite got my order spot on and were so kind. A young man with blonde hair brought my food and I want to say thank you I could tell other customers were getting impatient but you and all of the KFC crew are so appreciated . You all deserve a raise ! Please continue to keep that same work ethic and great attitude even when miserable people hit your location you guys were great ! read more