Stopped in tonight to our closest establishment. Phoenix's finest citizens were all there. They were blasting music which helped to drown out the swearing man passing out in his food, but it was giving me a headache so we requested to get our food to go. This was I guess "the straw that broke the camels back" because it became this huge ordeal. They forgot our cups. They forgot to put cream in my soda. Not everyone speaks English. Everybody has rotten attitudes. But the food is really really tasty. read more

Today, April 25, 2026 I ordered a 12 pc family meal original in the drive thru. Rather receiving the mixed chicken, I received all thighs and learned of this after arriving home. My family were VERY DISAPPOINTED. We will NEVER go to any KFC location again. read more

Both fries and chicken are HARD AS ROCKS when calling to tell them (3 times) no one answers. I don't even want a refund because I got something else for my kids. I tasted both their fries and chicken and they tasted old. 100% DO NOT recommend if I could give no starts I would. read more

We ordered 2 chicken sandwiches, and they were the worst we've ever had! They were totally disgusting! Never will we ever order anything from KFC in the future! read more

Only one in my family who ate KFC yesterday and legit got food poisoning from this place. I've never felt this ill ever. Avoid this place at all cost read more

The new Mashed Potato poppers were miserable. No flavor or seasoning. Gravy very salty. Luckily, only wasted 3 bucks. read more

KFC - New - Fast Food Near Me - Phoenix, Arizona

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i ordered 3 chicken tenders! they made me park up fron and wait 15 minutes for 3 fucken chicken tenders!!!!! read more

KFC - Fast Food Near Me - Phoenix, Arizona

My son loves the KFC original chicken sandwich. He wants KFC at least once a month. This location is usually fast and friendly. Just your average fast food joint. read more

I came here and the worker up front saw me, went to mess around in the back, looked straight at me again, and messed around with another employee before finally taking my order. I ordered a spicy chicken sandwich combo. Unlike other fast food places, the chicken itself isn't spicy; they add a disgusting spicy sauce to the sandwich. The fries weren't very good either. In fact, I had to yell 3 times just to get the workers to finally notice I was there and get some ketchup. The workers here are impossibly imbecilic and the quality of food matches their work ethic. read more

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I stopped by to grab lunch today and the restaurant was closing the middle of the day I called for somebody through the drive-thru no response after 5 minutes so I left. I hope nothing's wrong with their kitchen read more

Oh no! I just went to this KFC for the first time, spicy chicken sandwich with fries. Something I have not had an issue with at other KFC locations. I absolutely love food so I can't believe I'm gonna say this, but I couldn't even swallow the french fries once I chewed them up they tasted so bad. The texture was rubbery And the flavor was stale. The sandwich was just OK, but I couldn't finish that because of how awful fries were. Thank God for the diet Pepsi to wash it down! read more

First of all, I never go to KFC because I don't understand why they're so expensive. I went last night because the kids begged me. The chicken was fine, no complaints there. But the side dishes were horrible. The fries had obviously old fries that had been refried. They were hard and rubbery and tasted weird. I usually like KFC mashed potatoes ok, but I don't know what they did to the gravy. It was inedible. I'm not a picky eater and can usually push through, but not this time. The only way I would ever go back as if I could figure out how to just order the chicken à la carte. read more

It might not be a big deal to most people, but i like how this KFC location is designed inside. We stopped here the last time for a quick bite to eat after driving around all day in the city. I got us a 8 piece meal. My girl does not like fried chicken a whole lot, so i have to get her something to eat. KFC no longer have their rotesseri anymore. Anyways, we had a quci bite to eat inside, and it was cool. Workers here seem like they do not like their jobs. Service was not good. But the food was on point. read more

I ordered a chicken sandwich nugget box combo from KFC and they threw a raw chicken thigh with bone in it on a bun and served it as a sandwich... read more

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i got a 8 piece bucket on 8-13-25. chicken pot pie. cole slaw. 2 biscuits and fries. they gave me 3 legs, 1 breast, 2 wings and 2 thighs. it was supposed to be 2 pieces of each. first time i tried kfc in 5 years as my last experience was terrible. not much changed. food was bland and lots of fat on the chicken. cole slaw, fries and biscuits was good. won't be coming back. read more

3 out of 6 times getting the new family deal with 6 Chicken tenders and 12 nuggets, 2 sides, biscuits and they keep forgetting one item. First time it was the biscuits, 2nd time was tenders, then tonight it was 12 nuggets. Idk what is the deal with them unable to just check and even double check that they put everything in the bag. Will be going to a farther one from here on out. Guess the other reviews were right on this one. read more

My food order was wrong through the drive-through. I ordered the three piece chicken tender meal with mashed potatoes and a root beer. I got the potatoes and the root beer right but I got a three piece dark meal. I paid $11 for the stuff and I only ate the biscuit and the mashed potatoes and drink the drink. Really quality assurance iso out the window there. read more

I stopped by this afternoon at approx. 4:30 to grab dinner for the family when I was told that they were out of all white meat chicken. Seriously, how does a restaurant that specializes in chicken run out of their primary product 30 minutes before the dinner rush even commences? This location has always been sketchy at best but now it's just a sad version of what used to be a reputable brand name. read more

Can't get an order right to save their lives. Why order online if you still have to wait 30 mins for foood

Service wasn't bad. Unfortunately waited 10 minutes longer for my pick up order which I don't mind but the food was ice cold and the fries were old and crunchy. We were also missing two drumsticks which is really crappy because that's all I will eat personally. However things happen but they were super dead inside and didn't look like they had been busy. So I don't think this should have happened. Not mad enough to get a refund just frustrated and disappointed. I think this was just a bad day to go. read more

When googling for KFC the HOURS state 11pm and so do your windows!!! If your hours changed than so should your windows and google hours!! I'm sorry but all KFC's I have gone to close at 11pm... very disappointed in driving to this location to be told they close before... Was here at 10:28 and was told no closed.... Change your displayed hours would definitely fix a lot of confusion!!! Won't be back to this location read more

KFC - Says 11pm but the lady says they close before even though google and the window shows 11pm - Fast Food Near Me - Phoenix, Arizona

Speedy service, friendly staff and the food is always good. Great for a quick lunch at the office. read more

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So we had an order. 2 piece white meat, tenders with mashed potatoes and sweet tea. Whoever works there is very angry. The 2nd piece was a back. The tenders had fries. The tea was plain. Trying to be a good sport but, if you work for a chicken place, you should know the meats. read more

Cant get food service.. must be lazy employees I have waited for over 10 months while people sit and play on their phone read more

If I'm eating chicken, it is usually from Popeye's, Church's or Bush's. I hadn't had KFC in quite some time though, so I decided to stop by the other week to get some grub. I went with their $5.00 fill up (It was $5.50 at this location though...they had stickers over the menu board stating $5.50. A little odd, but whatever.) meal with the chicken strips. This box came with 3 chicken tenders, a medium sized potatoes (bigger than a small, single serving, but not quite as large as a "family size"), a biscuit, a drink and a chocolate chip cookie. Here is how it was................ Chicken Strip Fill Up Box- First thing I noticed was how large the chicken strips were. On past KFC adventures, the chicken strips were always small and skimp (always tasted alright, but were always small). These things were massive compared to past ones. Moist and not dried out, and the batter has that noticeable "secret herbs and spices" taste. I much prefer the strips at the other 3 chicken places I mentioned, but these were still good. The mashed potatoes were great! Nice rich gravy and the serving size was large for the combo. The biscuit was just meh. I think KFC biscuits have gone downhill in quality. They say "buttermilk biscuit", but there is hardly any butter or tang flavor that is synonymous with buttermilk! Drink was a drink. Pepsi. The chocolate chip cookie to end the meal wasn't bad. Decent for a fast food joint. Overall, it was an alright meal. The amount of food for about $6.00 was well worth it. Chicken strips were tasty, potatoes were great and I enjoyed my lunch. Not sure if I am rushing to come back here, but if a KFC craving hits, this place is close to work and I'm sure I'll be back at some point. read more

KFC - Chicken Strip Fill Up Box (minus the drink and cookie). Not bad for about $6.00. - Fast Food Near Me - Phoenix, Arizona

Horrible. Don't go here Bad service, got order wrong, would not correct it unless I preferred and paid for an entire new order. Extremely rude. read more

Delivery food has gone downhill precipitously just lately. KFC is a prime example. You order thighs, you get what the restaurant feels like giving you. No more option to "cancel the entire order". This (the last ever) time I ordered 3 thighs "Original Recipe", I got two horrible scrawny thighs with maybe their "extra crispy", maybe something else, entirely tasteless, thighs with 2 drumsticks. At another time they just sent 3 drumsticks, no thighs. And so on. It's a shame. Not long ago you could get 3 delicious Original Recipe thighs. No more. We are being twisted by the nose by these charlatans who think they can get away with anything. Maybe they will, but not from me. read more

I went there for the chicken little combo and some chocolate cake Well got everything but my Drink n Napkins. I mean no receipt also The customer service leaves alot to be desired. Maybe next time I will go to Walmart up the road. They do pay attention to details. Also you didn't Answer the phone when I called. Sorry folks I won't be back. Just a down right opinion of your service. read more

I wouldn't even give this location 1 star if at all possible as far as their service goes. They all need to take customer service classes. First of all they were blaring music over the intercom when I drove up and wouldn't even stop while I was trying to order - they kept turning it off and on while I was trying to speak. When I specifically ordered and paid for an extra side of mashed potatoes and it wasn't put in my bag and didn't realize it until I got home, I tried calling the store but no one ever answered. So my friend who was going to eat with us stopped on her way from work to get the extra side of mashed potatoes for me and was treated so terribly by a person who acted like she was a manager but wouldn't even give her name. She even went as far as calling my friend "stupid". She told her that people like us were always trying to get free food - but it was their error. The person who took my order didn't even put the receipt in my bag - so I had no proof but I was definitely charged for them. Whatever happened to customer service? - if you make a mistake you correct it!!!! Don't ever go to this location - unless they change their managers!!!! read more

You order a 20piece meal with 5 sides and 10 biscuits. You can't even get enough honey or butter to accommodate the biscuits. Let alone source for 20 pieces. $60 meal and then it's horrible service. read more

KFC - Fast Food Near Me - Phoenix, Arizona

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First time to a KFC in years! Taking to a friend so not sure how the food is but the drive thru was efficient and made it easy to pick up. Nice updated exterior and clean windows a plus. read more

Slowest KFC. Lobby is full and they don't even say anything for people waiting to order.

it's alright, the service is terrible and the dinning area was not clean at all. Wonder what the kitchen looks like if the rest is dirty

Ooo boy. Don't know if this f*ck up was due to ordering online, but I kinda doubt it. Ordered a 5 piece tender meal with 2 sides and drink. Mac & Cheese and Fries.... Four French Fries.... Four. How do you throw four fries in a meal, look at it and think to yourself, "yep. That's sufficient". Holy shit, I know y'all are under paid, but shit. Not to mention my dipping sauces and extra side of gravy for my wife's meal were absent as well. Surprised they managed to get the drink right...bravo? read more

Took a while to order as the lady behind the counter has issues understanding each person in line in front of me. I finally got my food and the fries were dead hours ago. I've never seen someone give a customer fries that are so dried out they are shrinking up read more

I cane in and waited 5 minutes just to order and I ordered 2 mac and cheesees and had to wait another 7-10 minutes while I see other employees just talking and walking around like they don't know what to do, I also noticed the fact that non of them were smiling and not having good customer service. As an fast food worker myself this is completely unacceptable and needs action. Because there was no good feeling walking in and I probably won't come back read more

Theresa was EXTREMELY rude ! I pulled into the drive thru and wasn't ready to order and asked for a few seconds to look over the menu. She popped back on the intercom literally 5 seconds after and asked again and I said "I asked if you could give us a second please" and she said "it's been 3" and did a mocking chuckle afterwards and she didn't even bother to apologize afterwards. She just tried to place blame on me. THUMBS DOWN read more

Usually go for lunch. This time for dinner- should have rethought that decision! Lobby was closed & had to go through the drive through. Our order was repeated 3+ times; by both; us & the employee. Then at the window- order was wrong. Got told by the employee: "it was our fault; by not ordering correctly." Sent a message to the Corporation. Their response was: To wait & will be contacted by someone. The wait is STILL go!!!! *** Tried again (over a month later). *** Still no response from Corporate. Last night- ordered 2 chicken sandwich combos in the lobby to take home. * Shows on the website "TEA". Wasn't Any. * Came home with: 1 sandwich & 2 little sandwiches. SHOULD HAVE CHECKED!!! * Then hearing a employee, tell a different customer: " I don't have to listen to you. I only have to listen to God." I have fond memories of growing up &?eating at KFC. Having good service & food (correct order in the bag). Sad to say- those memories have been crushed at 1843 !!!! read more

This is a would be a negative number stars if I could kinda review. Let's begin. I'm not a regular at KFC but I do have the app just for our Christmas Eve dinner. Our daughter in law is from Japan and she told us KFC is a big deal there so we like to try and give her something which can remind her of home. Apparently they have a little better than fast casual in Japan with real dishes and silverware. Here of course is paper and well you know. My order. I use the app on Christmas Eve for pick up at 5:45, they close early at 7pm for the holiday. I order the 16 piece Original Recipe Bucket, with 4 Sides, 8 biscuits. It also came with a bonus of 6 "free" cookies, keep that in your mind. The sides and biscuits were fine. Let's talk chicken. It was the 16 piece original recipe, 4 breasts, 4 drums, 4 thighs, and 4 wings, we supposed to be. What we got was all Extra Chrispy...4 breast , 10 thighs, huh???, and 1 wing....add that up to 15 pieces. The thighs looked like lumps. Now the fact that we want original should not be lost. Not often do we have fried chicken and we just don't want extra breading on it. Btw, no cookies. Now the service. I get there at 5:40, mind you the app is telling me it's ready. I go to the door it's locked and no one will open it, talk to me any thing. Another customer is telling me they are closed, I already paid $50 for this on the app!! I go to the drive thru, someone is there mopping and gives me the cut off signal, you know the swipe under his neck, won't talk to me. I showed him the order on my phone thru the window. Only then did he say Yes! Grabs a large plastic bag filled up from a wet counter and hands it to me and says "merry Christmas ". How do I know it was wet? Because the bag was wet and cold. Remember, I said they were open until 7 on Christmas Eve? We knew that because my wife made a recon run there and looked at the store hours posted on the door for Christmas Eve. Overall bad. For 50 bucks I received cold chicken and not even close to what I ordered. I did get the wrong kind of chicken, not the correct amount of it, and of course no cookies. The other customer who was there was a door dasher who had to cancel his delivery, plus other cars were coming up to order. The year before we ordered this same location but in person, that was at least correct. I think we need to rethink our Christmas Eve dinner and just go back to Chinese food! read more

Warning! Warning! Do not go here absolutely the worst food ever!! Do not waste your money do not go here! Their food is absolutely disgusting at this location! read more