If you enjoy Kentucky fried chicken, I suggest you find another Kentucky fried chicken to give your business to. I have been to this location a few times when passing through Manchester NY. Not once have they got my order right. usually just missing a dipping sauce napkins . No big deal. But this time. I ordered the $20.00 box meal. So my girlfriend gets home and I asked where is my box meal she says they don't use the box anymore they just put it in a bag and the chicken in a bucket. Now he wasn't told that they were out of the boxes she was told Kentucky fried chicken has stopped using the box. I thought that's strange they just came out with this recently and already they've changed it. They still have commercials running using the box. They have posters in the window of this very same Kentucky fried chicken showing the box advertising it. So I picked up the phone and called several other Kentucky fried chicken businesses and ask them if they have the $20 box meal and do they still use the box they all responded yes they have the box $20 box meal and they do still use the box. So now I know not only are they incompetent, but they're also liars at the Kentucky fried chicken in Manchester NY. I wonder if the owner knows this or is he just too cheap to buy the boxes and figures he can save a few bucks by just using a bucket and bags. I would really hate to know what else there's skimping on? I know I won't be eating there again. Well my girlfriend was upset enough to call Kentucky fried chicken customer service and got nowhere with them. She was told she would have to go back to that store where she bought the food and see what they would do for her. Well that store is about 15 miles one way from us so going back isn't really a very good option. So what is the point of Customer service if they can't do anything except tell you to go back to the store that you bought your food at to see what they will do for you maybe if they got rid of all the people working at their customer service. They could lower their prices or maybe offer better service by paying their employees more and getting a better quality of personnel. Oh by the way they held true to their performance from every other time we have been there no napkins, no dipping sauce no gravy with the mashed potatoes which we paid for. So if you plan on going to Kentucky Fried chicken, I would suggest finding another NOT the one in Manchester NY. Like I said, not only are they incompetent, but they are liars and that's much worse then being incompetent. Here's an update my girlfriend went back and explained what was wrong with our order and the female employee that waited on her agreed to refund the money for the box, meal, and mashed potatoes, all the while, smiling and laughing at her. Just so you know that we're not kidding about the incompetence of this place. My girlfriend gets outside looked at the receipt and sees that they forgot to refund the mashed potatoes to the tune of $4.99 plus tax so she has to go back in And get that money. The employee says to her ma'am you should understand that accidents do happen, and that people do make mistakes. This Kentucky fried chicken seems to make a lot of mistakes and asks for a lot of forgiveness and understanding when it comes to those mistakes and doing their job properly. We all realize that people make mistakes but lying to customers about that mistake is unforgivable and laughing at the customer for bringing that mistake to their attention is even worse. The owner should have a talk with his or her employees on Customer service and relations because without us customers, we have no need for you employees. I wonder how the owner will feel after reading this and knowing that not only the two of us will never be back but a lot of people we know will never come there not to mention the people that read this. Because there's another Kentucky fried chicken, just a couple of miles away in Canandaigua that has employees that do care. read more