This is hands down my favorite Chick-fil-A location. The owner is often there in person and is…read moreincredibly friendly and hands-on. I've seen him taking orders, helping fulfill them, and even shoveling outside. You can tell he truly enjoys his work, and that positive energy carries through to the entire team. The employees always seem genuinely happy to be there. The location is always very clean and well decorated, even decorated during the holidays. We stopped in today for my son's birthday breakfast, and the owner surprised him with a Chick-fil-A cow, which absolutely made his day. It was such a thoughtful and memorable gesture. We also ordered catering for his birthday party, and as always, it was delivered hot, fresh, and right on time. Exceptional service, every single visit.

Great service, I love the greetings. But I got a #2 which brings lettuce and tomato and it didn't…read more Sadly I'm on lunch for work and couldn't go back. I know they would have definitely fixed it, but a little bit of a bummer. Aside that everything was great.

Strange visiting at Chick-fil-A not in Georgia! However, this Chick-fil-A is fast and a lot more…read moreorganizing in some of the ones in Georgia lol! I'm not sure why drive-through always takes so long in George but it does! The drive-through at this location was very fast and you can pre-order and expect your food to be ready when you get there! I always get that large packed chicken minis for breakfast! We always enjoy it with My daughter and my grandson! It's good to have a location and chain of fast food that you can always rely on to have good quality food! As is the case of Chick-fil-A

I was so excited for this newest Chick-fil-A location next to Costco to finally open, and it has…read morebeen a great addition to the area. They offer a mobile drive thru option, which I have found to be quicker than the regular line. There is also an indoor play area, which my son absolutely loves. It is such a nice bonus for families. The food has always come out hot and fresh. I do agree with some other reviews that service can be a bit slow at times, but that is understandable for a brand new location. I am hopeful things will become more efficient as they settle in. One thing that really stands out is their Mini Chef Club for kids. My son got to make a treat, received a personalized apron, and even decorated cards for other kids. It was such a thoughtful and fun experience. Overall, a great spot! We will definitely keep coming back!

I had a 4 hour drive up to Canada from Buffalo and remembered that they had upgraded rest stops…read moresince i had visited many years ago. They seem to show up every 20-30 miles so if you miss one, another will come pretty quickly at thruway speeds. In any event, I was ahead of schedule, around 1pm, and decided to stop for lunch and a bathroom break. The main choices were Chick fil A, which is usually quick, but not my first preference for many reasons, and Shake Shack. I almost bailed but saw that only about 2 people were waiting to order at SS and maybe 5 people standing waiting for food so I went up to the kiosk and it was actually pretty efficient and within a few minutes I had ordered. They have a screen telling you which orders are being worked on, and they also let you get a text message as well. Now I know Shake Shack says everything is cooked to order, but essentially its burgers and chicken sandwiches with Fries. That's basically what everyone orders foodwise for the most part. I was no exception. Then I sat down, and waited, and waited, and waited. 25 minutes since ordering, and nothing. The two guys who ordered in front of me were also frustrated, and one guy was trying to convince an employee manager to give him a refund. Now all the time I was ahead of schedule was gone, I was starving and annoyed. Finally I get a text message and walk up. They looked at me like I had two heads until I showed them the text. One guy goes and looks and acts like he had discovered gold and gives me a thumbs up. Is he kidding me? It's fast food and he still doesn't bring the bag over. Finally a very large person walks over, and carries four bags from one counter to the one we were standing in front of. I can see my name clearly on the bag, and even though he tried to stop me, I just pointed to my name and went off to eat. I probably should have just gone to my car and started driving to make up some of the time, but opened the bag and realized this wasn't some grand conspiracy to ruin my trip timing, but more just pure incompetence. Of course, my chicken sandwich which was supposed to come with bacon and avocado, had neither. But there was zero chance I was going back to these people and have me wait another 5-10 minutes. I just ate it very quickly, including the fries. They tasted good, but I honestly was not happy and have waited 3 days to write this. Food was okay. Service was awful. They are lucky to get 2 of 5 stars.

In the past (maybe around 2009), I was able to eat at Shake Shacks in NYC. Delicious food! Tonight…read moreI ate at this Shake Shack on the Thruway. I ordered only fries with cheese. How could that go wrong? What I got was fries and a plastic cup of cheese. Clearly the cheese was heated (microwave?) in the cup. When I stuck my first fry into it, the whole glob lifted out of the cup. The cheese was not dippable and was bland. My take away is to not eat at one of these Shake Shack wannabes.

I visited Charlie Reidel's in Canandaigua today to purchase my dinner. This visit came two days…read moreafter a similar visit to one of those golden arch restaurants in Farmington where I was disgusted by the condition of the restaurant and the inattentiveness of the staff who spent most of the time chatting with one another while debris and food waste remained piled on the floor. After a ten-minute wait at this "fast food" site, I was out the door for the last time! My faith in the future was at least partially restored when I visited Charlie's. While waiting for my order - taken by a cheerful and engaged worker - I observed the workflow in the restaurant and was astounded by the level of effort and competence that I saw in that short period. Although everyone remained busy taking care of the counters and tables, cleaning, tidying up and refilling dispensers, I noticed one young lady who had clearly mastered the art of multi-tasking. While moving from one end of the counter to another to take care of customers, she grabbed a cloth and wiped down the counters on her way. During a few moments of available time, a broom appeared in her hand and the floor was swept clean. As I was observing, I attempted to identify a manager or supervisor and could not do that. That suggests to me that the culture at Charlie Reidel's has evolved to a point where these dedicated employees take ownership of and pride in their jobs. They don't need managers or supervisors standing over their shoulders to force the work to be done. Oh, the food was delicious too.

I have been to the other Charlie's location in Webster plenty of times and figured this one would…read morebe good too. My plate was as good and huge as it always is, my son got a giant great order of popcorn chicken and my wife loved her burger too. The people behind the counter were super nice and actually pretty funny! The vibes of this place was super relaxed and it felt like everyone knew they were in for some good food

My wife and I were coming back to Syracuse from Rochester last night when I remembered a hot dog…read morejoint on 104 that I had been to 35 years ago. I couldnt remember the name of the place but I did remember it was a great place to eat. As we were driving for a while without finding this mystery place I figured they had gone out of business (like so many other places that couldnt keep up with the chains) and we almost stopped at Burger King because we were so hungry. I decided to keep going and find another restaurant when a couple miles down the road there it was!!! I was actually excited when we pulled in. We sat at the counter and my wife and I both ordered the cheeseburger garbage plates with everything but relish and I have to say this was one of my top 10 meals! IT WAS DELICIOUS!!! I had a milkshake with my plate and it was awesome too. We were so happy with the food the server brought the owner and his wife out to meet us. Great folks! They told me this place almost became a Dollar General before they took it over!!! What a waste of a wonderful tradition for the people in that area. We do a lot of what we call "cheeseburger rides" on the motorcycles with friends and I have no idea why it took so long to get back to this place... I would make a long story short but its too late to do that. We are looking forward to returning here with my son (who was with me 35 years ago) and friends often. I hope everyone in that area appreciates this place and supports them as often as they can. These are the places that make memories for Generations and its shameful to see any of them go away. Fred and Katie

Hugely Disappointed. Grew up in Rochester, and every drive…read morepast Orbakers I would never miss stopping. My last visit to Rochester, October 2024, visited and had a cheeseburger and a Zweigle's. Just like the old days everything was delicious. Visiting Rochester for this summer, ate there last week. AS it seems to be the "new normal" with restaurants, new owners, the prices increased while quality decreased... I ve never seen before, a hamburger costs $7.50 while a hotdog is more, $7.75 ????????? The burger was not very tasty and really, really thin.. So, as a loyal customer of greater than 50 years--- I will no longer go back. It is not that good anymore. As another reviewer wrote; "the new owners want to charge the price of quality without delivering it. Burger was not the same quality " This hit the nail on the head..

My second visit to Shake Shack. Both times, food and service were excellent! My first sandwich was…read morea single burger which was tasty and juicy. The size of a single patty is just right for my appetite and the topping were fresh. This time, I had their boneless rib sandwich. They serve it North Carolina style, topped with slaw, pickles, and a light BBQ sauce. Delicious, and a meal on its own. I ordered online both times and picked up inside. Service was very friendly, both from two young women, then by a middle aged man. The store was immaculately clean. Easy entry from the Clay Road side.

First time eating at a shake shake. It was a cool experience. I wasn't a fan of their fries, but my…read moreburger was phenomenal. I had the French soup burger and it was a solid choice. My friend had the regular burger, and was jealous of mine. I liked that they served wine, that different, and they are discreet about it. Their wine comes in cans, so you don't stand out. It was a fast food environment but XL. Their staff very helpful and friendly. You can order at the register or at a kiosk. If you order wine at the kiosk you need to flag an employee to check your id, and they enter a code. So if you are opting for beer or wine, I would suggest just going to the counter. The place was spotless, wasn't too crowded for its location, and so didn't feel like the wait was long. After you order, you have a seat and they bring you the food. Next time I will try a shake.

Unabashedly a Don's fan. Native Rochesterian here. I've been going here since I was a little kid…read morewith my parents and siblings. So, of course my views are colored by nostalgia, but that doesn't mean my burger and white hot weren't delicious, as good as in my memories. I don't live nearby anymore, but on my rare visits, Don's is an absolute must do. Went recently on a Saturday evening and experienced efficient, friendly service and received fresh, hot food. While it has changed some (they serve alcohol now?!), the same counter service, big white menu board, a cup of pickles, and cool lake breezes are all still there for you to enjoy.

Stopped in tonight for some dinner and I have to say this place just continues to get worse I wish…read moreI could give them less than one star. We stayed there for about 10 minutes the place complete chaos servers or people working their employees of some kind or another just wandering back and forth pseudo aimlessly there's absolutely no processes involved at all. No one greeted us no one said they'd be with us in a few moments no one took our order. We literally stood there no one's saying a word to us for 10 minutes and then we turned around and left. If you are still unable to run a restaurant that you can't even greet your guests and just leave them standing there I can only imagine the rest of the processes that are involved in this place. We tried to give them another shot after multiple bad experiences and it just keeps getting worse.

They have great customer service and time from ordering to deliver! Would recommend this place on a…read moreroad trip!

If mediocre was a restaurant. Seems like the freezer aisle at your local Walmart opened a hot food…read moresection. Yeah it's hot but is it tasty? No...fries are very simple not even seasoned. The sandwich was again very simple and toppings were offered but it shows the consistency theme and and issue of this place. The food has no identity. I have no value to return for anything unique or remarkable from my experience. But I know one thing for sure...they can heat food