recently had a very disappointing experience at a KFC drive-through. I ordered the #7 meal and when I pulled up to the window to pay, I was told that the tap-to-pay system wasn't working, so I paid with cash instead. After receiving my food and leaving, I noticed the chicken was extremely dark in color and very greasy, which made it appear old or overcooked. Because of the poor quality, I called the store expecting them to simply ask me to bring the chicken back so it could be replaced. Instead, the MANAGER told me that the chicken had been coming out like that all day. There was no apology, no concern about the quality, and no effort to correct the issue. That response alone was extremely disappointing from a customer service standpoint. This situation should never have escalated over three pieces of chicken. A simple acknowledgment and offer to replace the food would have resolved everything quickly. Unfortunately, the lack of care shown by the staff has made me reconsider returning. Experiences like this are why I will likely choose competitors such as Popeyes going forward. I hope this feedback is taken seriously so future customers receive better quality food and service. read more

KFC - kFC 3 pc. Chicken Big Box Meal - Fast Food Near Me - Indianapolis, Indiana

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Ordered a 6 piece with sides they said wasn't on menu but definitely is. The sides were cold and the chicken was soggy and mushy. Not crispy at all! Nasty! If you want good chicken, for to Churches! read more

Food was amazing, service was prompt but very unpleasant. I said thank you and none of the 4 said a word or showed any appreciation...

Chicken was still pink! Gave me moldy fries and food poisoning. My ice had dead flies in it! I also had to wait for my food for an HOUR! In an empty store! When I got my food, they threw it at me! Horrible! Worst food ever! Never come here and waste your money! If I could do negative stars I would! read more

KFC - Fast Food Near Me - Indianapolis, Indiana

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They never give you what you ask for they give you what they want and they don't do cash bk chicken is always pink in the middle I shouldn't have to go home in put and my air fryer and finish cooking for the prices i spend 30 dollar for a f up order so please don't eat at this one read more

7/25 @ 1:15 ish = Food Fresh ! Counter personnel was ringing and expediting orders. She was pleasant, knowledgeable and thoughtful. KFC visit was spectacular ! read more

I'm giving three stars because the food was hot, and half right. I DID order mashed potatoes and coleslaw so that part was right. This place is always backed up in the drive-thru, mainly because they are so slow, but since it's the only KFC nearby it continues to get business. I specifically told them I wanted all dark meat, and they gave me all white meat. I only go here about once every three months because they typically ALWAYS get my order wrong, OR They are out of chicken. At least they are consistent. read more

KFC - #8 big box - I specifically asked for dark meat, and they gave me all white meat. - Fast Food Near Me - Indianapolis, Indiana

One day I was pretty hungry and decided to go to kfc inside to order me food. As soon as I went in they had screens to order food on so I decided to order food which was a chicken sandwich, mac and cheese and sweet tea. I did cash and the service was good with picking cash on screen and it took 1 minute to make the food and the service was very good too cause the employees were nice and good. read more

Stopped in here today based on just being hungry and although it took a little bit of time to get my chicken in I could tell they were shorthanded so the service was good and the chicken was very good holiday very fair price. Also the facility was pretty clean read more

My kids were really craving chicken and suggested KFC. What I hoped was a quick in and out turned out to be a 35 minute wait. The place was crazy inside, the drive through and was backing up around the building, and only after ordering and paying did I hear the words, "we are out of chicken and it will be 30+ minutes before we have any." It would have been nice to hear that before I paid and as I contemplated getting a refund and going somewhere else, I couldn't even get them to acknowledge me. The workers spent more time complaining and yelling at each other and at one point, the young gentleman who took my order tried to get the ladies attention to speak with me and she looked right at me and then back to him and said "he can wait just like everybody else." So I waited there for over 30 minutes, took the meal and left. Very disappointing experience. read more

KFC - Front and menu - Fast Food Near Me - Indianapolis, Indiana

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First, they changed our order from what we told them in the drive-thru. They gave us a Big Box instead of the tenders combo we asked for. Second, the chicken they gave us did not taste good. It had no seasoning and was so bland I didn't want to eat it. (Our dog, however, enjoyed it.) Third, the biscuits were way undercooked and tasted like a dough ball. After this experience, I would never go back to KFC. read more

They use burnt grease, they over flour your food so much, the outside of the food is only cooked. The inside not done. I will never go back to this one, all bad read more

Wow that was finger licking good! Nothing like fresh hot KFC. Raven took my order and was nice and gracious and the person who filled my order was sweet, and the person who cooked my chicken must be awesome because the chicken was awesome. read more

She said her name was Jennifer I even tipped her! I'm done! Close it down KFC I was gone all day I have company from Ohio and didn't want to cook they got the order completely wrong! Nothing on that receipt says mashed potatoes! I don't eat mashed potatoes out! Most of the time there not real mashed there fake. I wanted one grilled one original and that was garbage!These are some sorry irresponsible workers. I won't EVER go there again. I mean it I'm done. read more

My service was excellent and my food was hot. Thanks Nicole and crew. I will be back.

Google maps says they are open until 10pm, their website says they are open until 10pm. I got there at 8:10, and after standing in line for 10 mins, and went to place my order, was informed that they close at 8pm. I will not be going back. read more

Second Sunday in a row that chicken was not available. Went thru the drive the wait for chicken went from 10-35 minutes within 5 seconds. I've tried on too many times with this location. I put all blame on management. Rude and unprofessional. Never again. read more

I had to call KFC corporate. The manager Tashawna had the worst attitude. I almost felt it was a race issue she had towards me. Sorry, I don't look %100 black to serve me. I was refused service ... just outrage with her customer service. read more

Horrible avoid this place at all cost. Only thing that you can guarantee is long wait time, being out of many items and getting your order wrong. read more

This KFC is amazingly run and the manager is very professional. I ordered the original chicken at 7pm yesterday and it was the best KFC meal I have ever had in my entire life. Hands down the best KFC establishment in Lawrence. read more

I ordered the #2 combo when I got to window I was told the was out of breasts so I asked to sub 2 legs the staff agreed. Now the service was great just the portion was puny. I paid extra for Mac n cheese. In this pic it shows mac n cheese, mashed potatoes 3 pieces of chicken, and a buicuit. read more

This KFC is the worse. I don't know who the manager is but this is the worse in Indiana. The food always taste nasty and they drinks always taste like they made it with Pepto Bismol. They always forget things in the order. Everytime I decide to give them another chance they always leave me unsatisfied and disappointed. They need to be shutdown. read more

The last 2 times I have been to this location, I have been very disappointed. Very slow service. 1 time I came through the drive thru and when I was ordering for my family, they told me I could only order 1 item. I have NEVER heard that before. I left obviously. read more

To begin with, it took 39 minutes from the time the cashier took our money to the time we got our food. It was so late at night we went right home. No receipt, no straws, everything stone cold. When we call to talk to the manager all she can do us tell us to talk to the DM in the morning without giving us his or her contact info. Just getting her on the phone took another hour. Capitalism at its finest. Cares so little about the customers that they don't take care of their people. Likely never to go back. Now I'm off to try to call. For the seventh time. To get the contact info of the dm read more

Half of my order was wrong and a lot of it was missing and the chicken I did get was overcooked and bland it was very very crunchy and black in sine spots read more

I must admit I love KFC but this location has the slowest drive thru window that I've ever experienced. I've been there three times and the same result. I will never do business with this location again! 1* all day! read more

I've always had a problem here. Anytime I'm here THERE IS NO CHICKEN! I mean kfc Kentucky fried CHICKEN. And when I finally say ok to the chicken I don't like it's always dry and cold. Horrible place to eat so please for the love of all that's holy don't even look at eating here. read more

This use to be a great place but they never have what I want ie..pot pies the chicken is always dry as hell and omg the wait in drive thru ...i no longer come here I go on 21st street ... read more

Normally not worth the wait , and the service is better in the walmart line, need to drive by if you can

The quality of the food here had deteriorated over the years. Sometimes I have a craving for KFC though and it's the closest, but my stomach often regrets it later. It's almost 3 stars but KFC should be better for the amount they charge. read more

Worst experience ever at KFC...2 cars ahead of me at the window..I sat for 15 min at the speaker..I even said hello...someone said I'll be right with you..never came back to take my order. So I went in...first mgr...says I just clocked in...2nd manager...generic insincere apology...got my food...won't be back to this location. Customer service is nonexistent. read more

Tried the hot-ish chicken, complete waste of time and money. $20 for 8 pieces and didnt even get any sides. Had I know it was that expensive I wouldn't have gotten it. Wont ever eat there again. read more

Seriously $3.99 for one chicken breast! Never going back. Not ever ! By the way, wearing a hoodie over your uniform with the hood up looks pretty unprofessional. read more

Not worth the money. Small pieces, slow service, and long wait times. When you finally get your food, the taste isn't bad thus the two stars. read more

I went though drive though and received mash potatoes and no gravy. Did realize it until I got to my daughter's house about 10 minutes later. After calling with the line being busy for over 15 -20 minutes. I decided to drive back there. I asked the manager and employees when did start mashed potato without gravy. They said they don't. So I gave it to the manager. She threw it away and walked over to the drive though window. About 30 second later I asked her, how are you gonna correct the situation? She said, oh I will give you a large. I said ok. Time past about 15 or more and still nothing, she forgot. Other people been there longer than complains well. Laron am employee ask what are you waiting on. I told him to ask his manager. His response was, why in the hell I need to ask her it's your order. No one in management that was currently there seem to care. So I ask for the GM # and after 5 minutes I finally got his number. I dialed it 4 or 5 times before he answered. No word to his voicemail addressing who number I'm calling just his number. Which isn't professional at all. I told him my concerns and he said he would address them. Last visit for me. read more

Waited in drive thru for over 15 minutes. Slowest kfc I have ever been to. If I could post zero stars I would. Save your time and go somewhere else. read more

I can totally believe the other reviews. Seriously one of the worst KFC's in Indiana, if not the entire Midwest region! EVERY TIME I have gone there, I have been disappointed! It's come to the point now that when my kids want KFC, I have to tell them to chose something else. That's really sad! Went there the other day, and wanted to try that Nashville Hot, and they were completely out! How can you run out of something you're trying to promote? Really? If their corporate office had any idea how badly that place was run, they should go in, clean house and replace EVERYONE, especially the manager! read more

Visited the Drive thru at 10:40am store hours says drive thru and lobby open at 10:30am. Called inside of the store at 10:44am spoke with a employee and she said they are open but they don't have no chicken ready. That would mean that you are closed. Your main dish is chicken so how would you even be open. Just poor customer service. read more

Wow. The other reviewers were definitely right. I am currently in the drive-thru at kfc it took almost 20 minutes to get to the speaker to order, and the set up is so you cannot get out of line once you pull into the drive-thru, so you're stuck. At the box I asked for an individual combo meal and a chocolate chip cake. it took going back and forth three times of her telling me they do not have that in a combo meal while I stared at the sign advertising it. Finally she said they do have it, but there'd be a 10 min wait on the side I want (no thanks.), and that the chocolate cake is frozen. I switched my side and said whatever on the cake. She repeated back my simple order, and the chicken, AND the soda were both wrong. I also completely typed this in the 10-minutes-so-far that I have been sitting here between the speaker and the window. Im not expecting it to get any better from here. Oh, except the side I wanted might be ready, holler! read more

Went through the drive thru and not only did we wait at the speaker for 5 minutes before our order was taken, but the girl taking it couldn't have been more rude. If you don't have a screen in your drive thru you should read back the order and not cut off your customer ever two seconds asking "is that all?" That is totally unprofessional. In addition to that, when we were done ordering rather than giving us a total or expressing that our total would be given to us at the window, what we got was, "pull around" and the cashier puffing her breath. If you want better business, invest in better crew and management. read more