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KFC

2.8 (42 reviews)
Closed 10:00 am - 9:00 pm

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Good for groups
Good for kids

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I'm not big on fast food, but must say that this particular KFC location has made a real 180. I have memories of coming into a hot, dirty restaurant with atrocious service. That appears to have changed with their recent remodel. The new decor looks great, and although probably 1/3 of the seating was removed, I wouldn't mind dining inside. There is also working air conditioning which is surprisingly nice on a hot day. The customer service appears to be better, too. It's hard to take your job seriously when you're making minimum at a fast food place, but I feel that the front end employees do make a bit of an effort these days. The food is, and has always been, prepared well. There is typically not much of a wait. Pricing is reasonable, and the menu options are plentiful. I don't expect amazing food as this is fast food, but feel like it's a good deal for the price paid. Though I live in downtown Santa Barbara, I'd wholeheartedly drive to this Goleta location rather than the poor excuse for a KFC over on Milpas. The Goleta location exceeds in every category. Heed my advice and do the same.

Hot wings
Candice Z.

Disappointing, to say the least. The Hot Wings were unappetizing and tiny. KFC used to be better several years ago. This is the first time I've had KFC since 2012 and sadly the menu choices seem to have gotten worse. Major food revamp is needed. At least the service is better than some fast food places. Feel sorry for the guy working the register. He tried to be helpful but there's nothing much he could do to make it better. Sorry, won't be back.

"Chicken" Tenders - looks like they fried a bag of some sorts. Gross!

They fried a bag/wax paper and gave it to me in the form of a tender. So gross! This location has been pretty solid in the past but this is just unacceptable.

Menu board
Erin K.

Surprised that they no longer have grilled chicken available. Is that all stores or just small ones? Just checked KFC.com and it's still on their main site so I guess it's just small stores. Anyway I'm not a fan of fried chicken so I wanted grilled. Came in here and they don't carry it. Was hungry so I ordered a couple of sides instead. Mac n Cheese, cole slaw and some biscuits. Staff was very helpful and friendly. 5 stars for them. Location is tiny, with just a few tables. minus a star for no grilled chicken and I didn't see a bathroom or indication of one either. Tables could have been bussed faster. The store was pretty dead when I stopped in but the table I wanted to sit at wasn't clean. I brushed the crumbs off and sat at it anyway. Parking is okay - has a parking lot but this strip mall is super busy so it's easy to get into a fender bender pulling in or out. Be wary for the excess of cars.

Inside of the store
Sasha N.

This is the best KFC I have ever been to. (Not necessarily because of the store itself, because it doesn't have a drive thru or a play place or much seating) but the people who work here. We visit this KFC often because we are huge fans of the famous bowl. Last time I was here, the customer before me was giving Maya and Esmeralda a very difficult time but they handled it with grace. They were still kind and patient and kept making an effort to get the order right. When I ordered, I was given exceptional service. We had coupons and the workers were nice and helped us figure out how to use them. As soon as the place cleared out a bit, Maya started cleaning the store which was nice to see-- the store cares about their hygiene. Flor is another worker here who takes great care in giving the best service, always with a smile. She even remembers our order every time! They are the only KFC I have been to where they aren't unnecessarily stingy with the hot sauce when you ask. It seems like they really enjoy their jobs here and always have a positive attitude. We always dine-in now too because the store presents itself as a warm and inviting place to have a meal.

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27 days ago

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1 year ago

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7 years ago

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3 years ago

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4 years ago

Great food ! I love they're mashed potatoes , totally recommend !!!!! :) also my boyfriend loves the macaroni and cheese

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5 years ago

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11 years ago

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6 years ago

biscuit and Mac n cheese are tasty, quality of chicken is not consistent. Popcorn nuggets are bomb as always tho

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10 years ago

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Ask the Community - KFC

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(262 reviews)

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