While the food has been typical for a KFC franchise, their customer service is lacking. The owners of this franchise are extremely cheap. They do not honor coupons -- even if their address and phone number are printed on them. I received a sheet of KFC coupons in the mail with this location prominently printed on them. When I went to the location, they would not honor the coupons that I wanted to use and offered to accept another one but not at the same price. Their excuse was that the coupons were from the corporation and that they are a franchise and don't have to honor them. Whether or not they have a legal obligation to do so is irrelevant. They are taking advantage of and profiting from that advertising. The few pennies that it would have cost them to honor the coupon would have resulted in customer good will. Instead, I paid full price the one time and will NEVER return. I have had other issues in the past that I have let slide -- such as being charged extra for an additional sauce. But this has been too much. If they are so bad a running their business that they cannot afford to honor coupons and give away more than one sauce packet with two orders of chicken, then perhaps they should not be in business. I refuse to contribute my business to them any longer. I do not recommend you to do so either. read more

Anytime you go they are running out of their bluffing deals! looks like KFC doesn't have any deals that they are advertising. Also staffs are not helpful and friendly and I saw that others had the same experience. KFC must educate their employees otherwise they will lose their customers more and more! read more

I went into the Glendale KFC, on Verdugo, to order the "Eight Piece Tenders Meal" that has been running on television for weeks. The person at the register did not have a clue what I wanted. I had to point it out to him on the menu board. Then, he could not figure out how to put the information into the register for the order. I have not been inside before, as during the Pandemic, I have using the drive-thru. All the employees were running around in a panic trying to filling orders. When I got my order, I thought that I had better check it, and yes, he left out the french fries side. So, I had to wait while they cooked them. When he brought the fries to me, I had to ask him to put them in a bag because he was just going to drop them in the bag I was holding with rest of the meal. He then ran into another employee and dropped part of the fries on the floor which he did not refill, just put them in a bag. I got the hell out of there, and I will not be back. read more

Be sure to set aside 20+ minutes of your time to go to this location because any time of the day that you order something they will tell you it will take 20 + minutes.they dont even offer you any apologies.and they always seem to run out of items on a constant basis.and the workers seemed to be more concerned on talking on their cell phones while working then taking care of the customers. read more

I had the 5 dollar "value" meal. I had the fried chicken/mashed potato combo with drink and cookie, and I must say that this particular item was the most vile, unpleasant, putrid, disgusting, repulsive, (or any other associated synonym) I can think of. In fact, I would not wish this upon my greatest enemies. This particular item is best served on Death Row or at Guantanamo Bay. I had better mashed potatoes from instant mix at the dollar store. The corn thrown in is an odd choice, and made for an unpleasant synergy in the mix. The chicken, what chicken? There were bits of fried skin in it. I did not taste any chicken. The gravy was coagulated and looked like it was made hours ago. The cheese looked like it had been put in a microwave as you can clearly see the uneven formed streaks of half cooked, half that drizzled along the rancid gravy. Absolutely disgusting. I spent $5.45 on this and I want a refund! I took a couple bites and just tossed it. Normally, I don't even bother writing scathing reviews to the company, but I felt compelled to this time. This quite possibly might be the worst thing I've eaten at a casual fast food restaurant. I cannot comprehend how this product came to be known as the "famous bowl." It should be corrected to "infamously bad bowl." That's a more accurate description. AVOID AT ALL cost! Eat literally any other option available! read more

Probobally the worse service and food in Glendale. Chicken must have been sitting around for an hour. Wish you could go negative stars.

The only reason why I go to this one because it's the closer to where I exit. This place never has what I want to order. Employees all suck, stoned or wasted on whatever they are on. And I will not go to this place no more!!!!! I wish there was a negative star is id put like 100000x read more

The Nashville hot chicken little was actually really good. nice spice. the chicken was actually a good quality size and tasting piece of chicken. read more

This is the worst KFC ever... 1-the lady at the drive thru was RUDE! 2-they didn't have dark meat 3-she didn't want to sub the mash potato for cole slaw... read more

Haven't been to KFC in a long time. The locations in my area have closed. They weren't very good but I found this location and had a good experience. The staff was very friendly and helpful. Food was very good and fresh. read more

Wow!!! Five people working and no one taking our order. Three people ahead of us and just one of the taking the order, preparing it and giving it to the customer. WTF???? read more

Ate at this KFC for the first time today. The guy at the counter was very helpful in helping me make my vhoice..thanks. I haven't eaten at KFC in a while as the good has never been that great. That hasn't changed. Crispy chicken is crispy AND tasteless. Mashed potatoes and slaw are as good, or bad as they have ever been. Would only eat here if I had another urge although this particular KFC was ok. read more

Well I came to this place looking for a pot pie. We got and the parking is not the best. The food is fine. But the service so far not so great. We walked in and it took almost 4 minutes before anyone on the crew even acknowledge we were even there. The cashier Cynthia was not friendly at all. I kind of got the feeling we were bothering her. And the look she gave me when I asked for butter was not the best either. I'm not sure I'll ever be back to this location again. read more

I come to this location because it's the closest but it really is pretty terrible. The customer service is lacking and more than half the time they mess up an order. Sometimes they're stingy with sauces and when you ask for napkins or anything else in the drive through they'll either forget or give you literally one napkin. I mean, I'm not gonna eat a a whole family meal by myself... read more

This place deserve ----5 stars. THE WORST PLACE EVER. DONT WASTE YOUR TIME OR MONEY!!!!! It's 8:00pm and they don't have most items. They basically gave me leftover when they close at 10:00pm. AVOID THIS PLACE!!! The employees don't make this place any better. Maybe the manager should fire the whole team and get a whole new team who will give good customer service and have the store running right. read more

This little Kentucky fried chicken on Wilson and Verdugo Road is really quite nice friendly hot food taste great not sure why they are counting the money on the floor but other than that I like it . only three stars but still better than the other reviews . read more

KFC - Not busy . - Fast Food Near Me - Glendale, California

Food was good. We dined in as we were waiting for a Dr. appt around the corner. Customer service was good. Food came fast. No restroom here but they seat less than 20 so by law are not required to have one. read more

I don't go to KFC often but when I have a craving, I do visit this location as it's the closest one to me. I went once on Monday and once on Wednesday. Simple order: Famous bowl with the chicken on the side rather than mixed in (I don't eat meat so anytime something comes with meat i get it on the side to save for my mom so it doesn't get soggy/ruined with any toppings). I've NEVER had a problem making this request anywhere I've ever gone. On Monday, they gave me no problems (though they did forget my biscuit that I paid for....ugh). On Wednesday, got terrible service for a SIMPLE request. The gentleman taking my order went to ask if he can do that which is totally fine. Then he comes back and says that the manager told him, chicken in the bowl, or NO chicken. To which I questioned him saying that my request wasn't an issue TWO DAYS ago and this makes no sense. Why would you REFUSE to give me the chicken I'm PAYING FOR on the side? I even told him that all they had to do was put the chicken in the small side container like the people on Monday did for me and all he had to say that's what the manager said. I was so livid at this terrible service. The manager didn't even have the guts to come tell me themselves they were hiding behind the prep area. What I should've done was just walked out of there and that's my mistake. read more

This KFC location has very bad service. Employees had Very bad attitude. And also the cashier was her first day. And none of the other employees would not help her out. Customers waited for a long time in line. Also got my orders wrong. This KFC Location needs to be well taught with friendly attitude and better service!!! read more

Hope my son outgrows his KFC obsession soon, because I dread every visit. Had to repeat my order of 2 family meals about 8 times and each time it was repeated back to me it was wrong. Not surprisingly when I got home the order was wrong. Service is always rude, unfriendly and confused. Stay away if you can!!! read more

Awful just awful getting sick as I am typing this letter I order the $5 bowl and water. While my water wasn't in my bag had to go back up there. Get back to work start eating my chicken bowl awful I taste old greasy cooking oil and burnt. There was no meat on the chicken just the coating of old cooking oil and burnt. My stomach is so nauseated now I need to go vomit this messed up out of me. I called Kentucky Fried Chicken twice each time I call they let the phone ring about 1 to 2 minutes they pick up and then they hang up. I'll never eat here again and i am thinking about calling the health department to check them out you guys got my stomach hurting. read more

I walked in like a week ago to this place around 9:30 and I wanted to order the crispy chicken and when the cashier said it would take around 10 minutes to make I said that wouldn't be a problem. So then the girls in the back were all giving attitude as if it wasn't their job to make chicken. They started making these faces because they were so lazy to do their job. read more

this is a great place to eat with my kids. everyone there was great except when i had to make an order it took more than 3 minutes. i was standing there waiting. they need to work on that it was disappointing. The soda machine the sierra mist tasted like perier bubble water. i told the that the machine needed to be filled and did not know what i was talking about. she gave me another new drink and my son tried it and was disappointed. i told her again and just changed it to Pepsi. this was a little challenging experience. read more

I ordered a 6 piece chicken, chicken finger and a mash potato to go and when I got home, I didn't get my mash potato! How can they forget to put a mash potato! They ripped me off my money! read more

Went here tonight for a bite, bad experience just alone trying to order? Guy couldn't hear me had to repeat myself how many times ok already irritated. I ordered something simple, 2 mac n cheese and 1 mashed potatoes that's it. Pulled up to window took them 2-3 mins b4 anyone even come to the window while they were in there just standing around talking finally one of the girls came and was looking at me like yes can I help you..I was like wow seriously then she asked another girl did she order, how many red flags so far people. Then the girls ask the guy who took my order what did she order then he came and asked me with a blank stare for a min you order Mac n cheese and mashed potatoes right..I was like omg seriously. So I think you all get the point of this review the customer service here sucks, actually there is no customer service here, they need to seriously train their employees especially that guy. Never will I come back here again so for the people who want shitty customer service and employees who don't know what the hell their doing them come here. read more

No stars if you ask me. Amazingly incompetent staff. The first time incident, they didn't include our coleslaw but we let it go. Then this week we ordered "no bones", they even charged us extra $ for it, only to discover home that we are bringing chicken with bones! What a rip off! So funny when the cashier counted her fingers in front of my husband to figure out how much extra $ for the "no bones" chicken. Hello?! So unprofessional. Please find time to train them well or buy calculator. read more

Two shady teenagers running the kitchen in the back + no customer service skills + missing items in the order you purchased = a terrible experience. Save your time and money and go somewhere else (like the Popeyes a few blocks away) read more

Why isn't ZERO an option for stars??? This KFC is horrible! For starters 2 weeks ago i came here order the $5 fill up - I order the breast meal but was given a leg & thigh when i returned it the worker she just adfed back to the heating rack not caring that the foof had left the restaurant. Today my mistake i go back thru the drive thru order the $5 strips fill up box only to be charged $5.99 although the sign says $5. When I said something to the person working the drive thru he said "Well it says $5.99 on the board in here" Today was my last visit here read more

Dirty, and even for an elderly person with a medical condition (irritable bowel syndrome) & very urgent desperation, refuses to let a patron use their bathroom!! "We don't have one." Yeah, right. Where do the employees go?! Karma will have one of them and/or their grandmother "having an accident" because somebody won't let her use their bathroom. If you really just gotta have KFC, find a different one. read more

Been here several times and each experience has been a unsatisfying one. Place is never all that busy but for some reason it's takes forever for your food to be ready. The place is dirty and there are grease stains all over the floor along with the trash can resembling a volcano with all the trash flowing out of it. And sometimes if you walk in you have to wait even more just for someone to come to the cash register and take your order. Once I came through the drive through and I asked for 12 tenders but they told me I'd have to wait and they made me pull over and park and when the gave me my tenders they forgot to put in my honey mustard when I made sure to tell them I wanted some. Don't recommend coming here. Service is bad, place is not in a clean condition, and the wait time is wayyyy longer than it needs to be. read more