I don't know what is going on with KFC in Concord these days, but I am just really confused & disappointed with ordering online for delivery. I've done this in the past but something seems very wrong & dysfunctional. Everything goes smoothly with the ordering process, then all of a sudden the order would fail...Try to call the store & it goes on ringing then not even a way to leave a message. I end up calling the 800 number to get help. They can't even get a hold of the store. It's a shame because their food is great. My poor DoorDash driver made a wasted trip to discover that when he got to the restaurant, they could not locate my order. He called me immediately to let me know. Then, 3 minutes later, I get an automated email from KFC stating that the order didn't go through (after it was already charged to my debit card). The customer service person said I will get my $ back in 2 to 3 business days. It is just a very disappointing thing. So I think I give up on this location. read more

Heading to the KFC reading the reviews after a long day of snowboarding was rather daunting, nevertheless we came. Expecting the worst we were proven wrong as the service was excellent, our food came out fast and everything was correct, they even offered us double sauces free of charge! Although almost every table was dirty it was quickly made up by the food, it was great. chicken had the perfect amount of flavor and not too dry. Other than the tables and a little issue with the bathroom lock, the experience was fantastic! Would come again. read more

The service at Concord KFC is awful. Hardly any of the employees speak English or understands English which makes ordering food a challenge. If you're a fast food customer base facility you need to be able to understand english Where's the upper management that allows this ... read more

If I could leave ZERO stars I would!. Stopped for lunch in 1/1/2025 at 12:15pm driving for 2h,, sign on the door says open at noon, entry doors are locked, woman standing still wearing a multi-colored hoodie, She holds up a finger up low 1min. A few minutes later she comes back with a sign at face level says I open at 1 and tapes it to the door. I asked why through the locked door, and. she said system issues, and turned to walk away . I asked her through the door if kid kids one of which is PREGNANT, and she just walked away, saying you will need to go somewhere else. read more

Sad part is... my review is clearly NOT going to lower their rating, which goes to show how very little they care about customer service to face so many horrible reviews. Came thru the drive thru in mid afternoon, ordered 12 biscuits. They were just about pure dough on the inside!!! More raw than just undercooked. Came back and was told another ten minutes, asked for a refund was told I would have to wait for a manager who simply never came. I left the raw dough in a box on the counter and left. Will NEVER come back read more

Ordered Two bowls and 16 pc chicken. I received the wrong order and had to go back in for mine. Then they topped it off by giving only legs and thighs no breasts whatsoever. Very expensive for just legs and thighs. The staff seemed confused with all of the orders, and it was not even busy. Two people inside and one car in drive thru. read more

I downloaded the KFC app when in Dover, selected.a promo fir using the app, and placed my order only to find my order routed to Concord. No one answered the support number to cancel my order nor could the store cancel my order. Sometimes the world is less than perfect, yet it's how folks move through those imperfections that make a difference. Charlue is the resident difference maker at this store who listened to my situation, gave heartfelt empathy, and tossed in enough extra goodies as they redid my order which had otherwise disappeared and turned one of life's frustrations into a positive affirmation of good people in the world. You can't coach goodness sprinkled with genuineness and authenticity and that extra helping of want to. A few rare folks have that gene that gives just the right combination and flavor. Am grateful to have done a passthru with bearded goodness Charlie style. read more

this is the worst KFC I've ever been to. The food is terrible and the service worse. Im sure the homeless guy on the corner could make better chicken in his tent. why put promotional signs up to advertise specials when you don't even participate in them. it is a shame the loudon road location closed. that was actually good kfc, not ghetto trash like your getting from this sh*t hole read more

this place is a joke. It's unprofessional. I'm not usually one to be like this, but they claim their open till 11 I drive 25 minutes to get here and they're all sitting there talking at a table and now nobody would take my order. They just ignored me and I'm p**** off because I just drove 25 minutes. they need to smarten up and fix their full mailbox. Can't even leave a message. They're just completely unorganized and just a mess. read more

This place is the worst. Really. Standing waiting to have someone take my order with the staff staring at me? Really? My last 3 times coming here have all been terrible. Bathrooms locked. read more

So, the positive is we were hungry and they had food. We left no longer hungry. That was good. The rest: the staff here couldn't have cared less about the customer experience: poor attitude, forgot our order (only made it after I waited ten minutes and asked what was up) and a customer mopped up a spill after other customers asked that it be cleaned up so nobody would slip and fall. The manager (person with non matching shirt) did not apologize for the error nor did he do anything to ensure cleanliness or safety of restaurant. This place is a complete and utter sh*t show. read more

KFC - Here is a customer cleaning up a dining room spill because none of the employees would... - Fast Food Near Me - Concord, New Hampshire

Terrible customer service!!! Lie to customer! If you put online order in and confirmation states food ready at 12:58 pm please pick up through drive, one would think if you got there at 12:55 on a long drive up line there would be no issue! Several staff members including store manager and assistant manager states that online orders have to be from inside and that it says it when you order, i told them all that they were wrong. Not only was this not my first time time but ordering online primarily came about for contactless pickup. Prior to unpleasantness i waited in very long line 8 min . 0 star would be appropriate read more

How do I give it 0 stars? It's gross. Nothing there is good. I will never eat there and if someone makes me go I will drink soda. PERIOD. read more

Just went through the drive thru in Concord, got home (20 minutes) , chicken was dried out and the biscuits were rock hard, potatoes were crusty around the edged. It sure seems like yesterday's unsellable food is being rewarmed and served as fresh. Huge no no! read more

So i want to start off saying I have came to this kfc before and had no issues it is typically pretty good but the last time I had gone I ordered the bbq tenders I got a 3 piece cause that is usually good enough for me I get home and tell me why I open the box and there's 3 stale thin shriveled up dry pieces of chicken strips I thought it was a joke it looked like fried chicken skin anyways I will not be going back I could not even bite it it was very hard will not be returning read more

KFC - Fast Food Near Me - Concord, New Hampshire

I have been a regular customer since this franchise opened in the late 70's. Since the last management retired this place has become a dump. Cooks smoking outside with aprons on. Order takers without customer attentiveness. There have been times when they had no chicken breast. There have been times there was no chicken wings. There have been times there were no eating trays. My order has been wrong 2 out of 4 times. (Cole slaw not potato please). Got it wrong. When eating inside everything is sticky and the floor is slippery. The little old lady who is (I think a boss) is either smoking outside or babysitting some child at the tables. I saw my order taker eating food in the kitchen then take my order without washing his hands. Take my money then proceeded to give me my drinking cup with one finger in the cup. I asked for another, and he did it again. I had to explain why I wanted a 3rd cup. He looked at me like I was putting him out of his way. There is never a manager with managerial skills on site to complain too. Dam you Colonel Sanders for putting an addictive ingredient in the recipe or I'd never go back. read more

The KFC on Hall Street is the only KFC in Concord after the Loudon Road location closed in 2016. I now have to drive a bit further for my KFC fix during my lunch break. I stop in here at least once a month for lunch. This is a typical KFC restaurant which has self serve seating inside and a drive-thru. I usually order one of the $5 Fill-Up Boxes, a Chicken Pot Pie or Extra Crispy Strips Box which comes with 3 Extra Crispy Strips, one side (I get the mashed potatoes & gravy or slaw), boxes include a cookie, and a Pepsi fountain drink (self serve), a good deal. The service here is pretty fast during lunch, my order is usually ready as I am filling up my fountain drink cup. This store also has a cozy seating area with booths and tables, though no curtains on the windows, hence plenty of sunlight. The wifi here is pretty good too. read more

It's pretty rare that we ever eat at KFC just because we don't come across many as we're on adventures. I kind of wish we hadn't come across this one. The employees were super nice and our food was ready by the time we got drinks, cleaned off a dirty table, and sat down. While that may seem great... you know when the food is ready that quick that... it's not going to be good. Calling the food "warm" would be as misleading as a used car salesman with a gambling problem. Calling it good... isn't even on the table. The chicken was tasteless and the "sauce" was essentially colored water. The biscuit was good. The cookie was instantly spit out. You used to be soooo good. What happened?! read more

I know that it is not the fault of the Concord Store, but I placed an order last week and then I decided to order one of their Chocolate Chip Chocolate Cake. Well, you should say a chocolate cake with ONLY 2 chocolate chips in it. This is not the first time that it has happened. I hope that corporate reads this & gets a hold of the company that makes their cakes & fix this issue. read more

Tried to order a family Meal and apparently they have no food. They only had dark meat and 3 tenders according to the worker. I asked if they were closing? She said no due to not wanting waist they "sold out" well too bad for them probably going to close this location since they don't want to work or have food available to order read more

This location is staffed by brain dead people. I ordered a chicken pot pie and a side. They had the right amount of staff for the number of customers present. They were 4 individuals that were all doing their own thing and not working as a team. I waited 10 min. for my order. Then I said in a loud and clear voice that I was still waiting form my order. The idiot behind the counter, only then got my order. This place recently changed hands in ownership, I was told my another customer. The place is still a Charlie Foxtrot. read more

I have been here only twice since the pandemic begin; both times the servers were not wearing masks. I asked about this the second time and was told, "it's so YOU can hear me better." Pick and choose the places you feel safe ordering from. read more

I got the 3 piece Nashville hot meal at 6:30pm. The fries were cold, wilted and old. The chicken tenders were old and cold. The biscuit was the only fresh thing in a meal the cost over $13!!' Prices are outrageous for cold food they were probably ready to toss in the garbage. After not having a chance to eat all day, this was less than appetizing!!! Never again!! I Uber and I hope my customers don't blame me for the awful food! read more

Nasty and disgusting all around. Chicken tasted funny, dirty tables and floors, and so getto! What happened this use to be a nice one many years ago?!?! read more

Stay away!! One star is too much for this place. It looked to only have one person working when we got there. He was taking orders and cooking at the same time. The floors were incredibly filthy! Like grease everywhere mixed with pure filth. A couple in there were pretending to ski in it to make fun of it. Nothing in there looked as though it had been clean in quite some time, including the toilets. On top of that, the ceiling was leaking above one of the tables. The whole table and floor around it was soaked. No sign for a wet floor or anything to warn anyone. Our chicken smelled rotten! We are our fries and through almost everything else out. I hope we don't get sick from the few bites we had. The health department should really take a visit here. I would've asked for my money back, but getting someone to help would've been almost impossible. Good thing I live 4 hours away, because I definitely won't be back. Please excuse me while I go throw up now. read more

Being a food inspector for nearly 40 years I have had the opportunity to visit numerous Yum Brand / KFC restaurants. Not only as a customer, but in the kitchens for inspections as well. I'll admit, I am a KFC freak. Addicted / love it. This goes way outside my food safety training. Can't help it. Hall st. KFC in Concord is one of the filthiest kitchens out of all Northeast fast foods. The cashier who takes my order touches the money then puts her fingers inside my drinking cup. When I say "I don't want that cup" she does the same thing to my new cup. No clue or training as to what I'm talking about. The cook is outside with his cooking apron on taking out the trash then stops to smoke a butt. Sitting on an empty crate while his apron is dragging on the ground. The delivery door is caked with flour from top to bottom from traffic going out the back door. The floor is so greasy that it makes sense why the crew of 5 have about 12 teeth between the lot of them. I understand there is a revolving door associated with fast food restaurants and training is costly. However, I would be more proud of my restaurant knowing that when I use the same restroom my customers use it had soap and paper towels. When I took my take out order Wed. they didn't even have towels to put in my bag. I'm hoping employees went across the street to Burger King to use the restroom with soap and towels. read more

4 wings in an 8 piece chicken and dry as well. The servers were more interested in each other than customers. Bad news place. Stay away!

Worst service. My 90 year old grandma wanted simple chicken tenders and potatoes with gravy.... Get back to have dinner with her and no gravy... Ruined her whole damn dinner read more

At first look it looks like an okay kfc but as entering it was very dirty the kitchen floor and the seating area and floors . The staff had attitude , either attitude or clueless , the food was okay apart from the fries that left my mouth drier then the sahara desert and as salty as the dead sea . read more

Dishonest intentional disregard of order request. I asked for and paid for original thighs ONLY. Had the person at the speaker confirm the order. Had the person at the drive up window confirm the order and when I got home they had given me a mix of all chicken parts. I've made this order over and over in the past without a problem but the night crew just decided to confirm but disregard my request. read more

We have ordered several times and each time it's always missing several items and when I called them they laughed and repeatedly hung up and told me i was out of luck. This place has the WORST customer service I've ever seen!!!!!! The manager Zack shouldn't be the manager. I have filed with corporate. It's disgusting. read more

Spanish people shouldn't be working in customer service if they think they can rush people while ordering. I'm allowed to look at the menu. Don't rush me. Don't recommend going here as you'll be rushed and treated like shit by people who think their shit don't stink b read more

I was very excited to try the new Beyond Nuggets. I ordered a 6 piece combo with a dr. Pepper. I received 6 rubbery nuggets, no fries, & the drink. For $10!!! Don't bother going here, such a disappointment & rip off. read more

The worst KFC I have ever eaten at! I had seen the tv ads for a new spicy chicken that sounded really good. What I got was chicken so soaked in oil that it was running up my wrist as I tried to eat it! This KFC crew knows nothing about frying chicken! Soggy crust with enough oil to fill my car engine! The worst ever! read more

I've been here a few times & have always used the drive thru. The food has been fresh & hot & fast service.

It's a typical KFC with the usual food. Five stars because the one by my house is always out of something and I have to wait 30+minutes for them to make more chicken even when I'm there at dinnertime. This KFC ran out of wings once and was happy to substitute them for something else so I didn't have to wait for them to make more. My last visit was drive through and they were happy to provide my dog with a cup of water for my hour long drive home. Biscuits didn't disappoint for the ride either. Thanks so much! read more

Dirty unkempt and flies seems mismanaged and corporate is ignoring it tables were filthy and floor is sticky also

It's a KFC. Exactly what you would expect from one. They cleaned up the place from a few years ago, but otherwise the food is typical, unremarkable fast food. Not a place i go to unless my kid is begging. read more

A worker at KFC was very impatient and didn't give great service. She intentionally rushed us through our order. We were trying to order the $34 fill up and she put 2 different meals. By the end of the order, we paid $80 and it was too late to correct her at this point. read more

After shutting the KFC on Louden Road, the new owners promptly jacked up prices on everything, and discontinued many of the less popular products. Quality may be a bit better, but the prices and angry servers are not typical of a KFC. New prices went into effect 3/6/17. As an example, the $2 chocolate cake is now $4.99, and all of the chicken-only offerings went up by $2-$5. It's strange they cut products, jacked up prices, and wonder why people don't go there anymore? read more