3/5 Star Rating. Standard KFC, the trouble with these guys is more then any other fast food restaurant around here, they really begin to take their foot off the gas within about an hour of closing. Waited many times after 9pm for even basic things like fries, wedges, and even original recipe chicken to be cooked when these guys don't close until 10:30pm each night . This is my biggest gripe. Enjoy. read more

While waiting for my order, I observed a crew member named Jaz drop a piece of chicken on the floor, pick it up, and use it to prepare a customer's sandwich. What was especially concerning is that this was done openly in front of other staff, as if it were normal practice. When I spoke up about what I saw, she responded by laughing and telling a coworker, which made me feel that proper food safety and hygiene standards are not being taken seriously at this location. This raises serious concerns about the cleanliness, staff training, and overall food handling practices. read more

First time I ordered from them on DoorDash and of course there's a huge piece of black hair on top of the bowl, right on top. I've worked in food service for many years, I'm not sure how you don't notice a huge piece of hair right on top read more

KFC - Fast Food Near Me - Antioch, California

Went in there to order one of there coupon dinners and was refuse by the manager That was it for this KFC clearly false advertisement going to call corporate tomorrow they probably don't care either thinking about getting in touch with lawyer ice workers there one even shook his head from embarrassed just seen all the bad posts hereworse place to eat good chicken Will never go there again read more

I am so impressed with the changes here! The place is now clean and the customer service has improved 1000% Simon was so nice and provided a great experience for me as I refuse to use a kiosk to order! Thanks Simon and mngmnt was also very pleasant now! read more

Great customer service. I always order on the app and pick up in store. Staff is friendly. My order is always correct and food is great! Love this location. read more

i liked this KFC: it was neat, it was a nice ambiance and it was a chill sit down. i came for the Dunk It Bucket, with tenders, fries and hash brown bites, paired w/ 3 sauces of your choice. the establishment has a free refill policy, and you can order thru the app, through drive thru, or inside read more

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The food was ok not like before. The chicken has a couple of good pieces, but it seems the rest are mostly bones. The mashed potatoes were thick and very little potato flavor. The young man with glasses is the reason for my 1 star. Not sure who trained him but he should not be assisting customers. Yes I will say it was fast and they got everything right that we ordered, but his attitude was very off. No greeting and I almost felt like he was upset about something. Didn't even acknowledge us after just walked away. We both were thinking what is his problem? I see they only have a 2 star rating and we haven't had KFC in a while, but I decided to give them a try again. What a mistake! To the owner, I suggest he watch the video of his employees interaction with the customers and fix the bad attitude. I probably will not eat here again. Not worth my money or time to eat here. read more

The KFC I am reviewing is in Rio Vista, not this one in Antioch. But the RV one does not have an entry in Yelp, so. The KFC I am reviewing is in 1005 CA-12, Rio Vista, Ca. I went there the other day and asked for 6 pieces of chicken. The guy totaled it to be $26. Wow. $4 per piece is more than I like to pay. Is this real? So I changed my order to a 4-piece meal for $15.99 as it says in the menu. The genius who rang it up says $30! Is this guy for real or he is gouging me? I said its $14.99 and it says right there behind you. He says he made a mistake. Right genius. I waited and they gave my meal to another person. What a place! I told him he gave my order to the wrong person. I have to walk up to the guy who took my meal and got my meal. You have to be watchful of incompetent people or he was just trying to cheat me? for the sake of KFC? Unbelievable. read more

The guy with the skin disorder boxed up original recipe instead of extra crispy and declined to fix his mistake ... I don't care what you say about your stupid screen I chose extra crispy but he didn't wanna fix the order he was too busy flirting with some girl ... terrible service read more

For some reason they keep giving me food that's has been sitting up for 45 mins when I asked for fresh food....when someone ask for fresh food u give them what they asked for instead of lyin and saying the food is fresh get it together zero star read more

The service here is incredible and everyone is nice. But. Bro. This "chicken & waffles" was $16 for the smallest waffle & strips I've ever seen. Come on KFC. Don't be 2018 Chipotle. read more

KFC - Fast Food Near Me - Antioch, California

I left there about 15 mins after doing an on line order. About time I got home and sat down with family. The meal was so darn salty I couldn't even eat it. I had just down loaded their app in hopes I would order in the future. Oh boy! I was so wrong I am deleting that app and the food including the mash potatoes was not as good as I recall. I didn't have the time to take the whole order back due the distance. I want you to know I wasted my hard earned dollars... like Kamala Harris says, "never again and I am not going back!" read more

KFC - Receipts for the order - Fast Food Near Me - Antioch, California

Terrible. Took 30 minutes for my 40 dollar order on a weekday mid day. Person after the person was getting their orders before me. No apology. No explanation. Nothing. Will never be back here. Oh yeah, after finally getting the food there were several items missing. Ruined our day. read more

I got a bad case of diarrhea from eating the chicken here hadn't ate all day used a coupon and got a box meal and I've been miserable ever since . Don't come here chicken must've not been cooked properly or the workers didn't wash their hands. My family also ate from here but didn't eat the chicken, and they are fine. If I could leave 0 stars I would've. Never eating from this location AGAIN. read more

Placed an order at 7:51pm. Order confirmation said it would be ready at 7:55. At 8:07 I arrived only to be told the order was not ready yet. In fact, they said they were still cooking the chicken. So I waited. And waited. And waited. After a HALF-HOUR of waiting I approached the counter to inquire and just got the run around about how it would be ready in a few minutes and just said "sorry." So I kept waiting. And waiting. Eventually someone offered me a free soda (which I turned down) and said if I wanted Original Recipe I could have that but they were still cooking Extra Crispy. Initially I said no, but eventually I ended up waiting even longer and finally said forget it, just give me the Original Recipe. Finally, at 8:33, I was handed my food. 42 full minutes after I placed my order. This is supposed to be "fast food." I've ordered, received, eaten, and paid for meals in less than 42 minutes at regular sit-down restaurants. And another thing: this is something that kinda bugs me about KFC, is that they always think offering a free soda can fix everything. Don't get me wrong, I like a free soda. But....I'd rather have my food prepared timely and properly. Obviously was not happy with the experience. read more

Placed an order for pickup and store calls to confirm my 8-piece chicken (not the entire order) and hangs up. it was like an American Horror Story experience driving through the drive thru to pick up my order. Lady hesitated to give us our order and was moving creepishly slow. Next morning, I get a phone call with caller ID suggested as KFC and asks me if I'm harassing them lol read more

Ordered for pick up. App says 20-30 min wait, but took less than that. Always reliable. Keep it up!

My husband was craving KFC, it was my first time trying their food. I'm usually really particular about eating fried chicken lol I decided to give KFC a chance and was pleasantly surprised :) We ordered the 8 pc family meal. Chicken was cooked well and the batter it's fried in has a nice flavor to it. At first the cold slaw did not look appealing because it looked too watery but f you look past that it's actually really good!! Mashed potatoes and Mac & cheese are yummy too. Drive thru staff was friendly, I'd go back! read more

Let me start off by I actually like this KFC , Food is fresh , staff is pretty decent and the restaurant is actually clean. But I have been coming here for years and started to use the online because it has digital deals not available in store and with a family of 6 I need all the savings I can get. For over a half year every time I attempt to order online I get the same message, my card is valid and there's money in my account I've tried several different ways to pay and still get those message. I even created a new profile and I got the same thing, I tried through door dash and Uber eats for KFC and still can't get to order online which would so helpful. I have called the corporate number and no one seemed to be able to help me solve this problem. It's a literal pain the A**... Finally decided to write this because im.not sure who else has this issue because over 8 months of trying and still doesn't work doesn't make any sense to me at all. KFC needs to fix this and offer some type of coupons because this type of error shouldn't be continuous like this. read more

KFC - I get the same error message every time I have tried ordering online since last June 2024. - Fast Food Near Me - Antioch, California

Was in and out of this KFC had no problem when we were there the first time or the second time so I will definitely go back I recommend this place to anyone that just needs a quick meal and it's nearby nothing else literally we have not much over here but when you start going to lone tree what are you have stuff. I usually get chicken tenders and fries or mashed potato bowl they have mini mashed potato bowls too!! I'd recommend this place hope this helps thanks for reading! read more

KFC - In drive thru - Fast Food Near Me - Antioch, California

Very good Service Nice employees always smiling best customer service the food always fresh:)

We drove thru, placed a large order of 6 different meal packages. 2 people went to get the food but the rest of us stayed home to finish the joint projects our families had been working on. Our plan had been to scoop up our meals when the food guys got back, then each of us would Go to our respective homes to eat. However, when the food arrived, none of it was properly packaged. All like items were bundled together, there was a complete mess Of who gets what. It was a very inappropriate way for it to have been done. But the food, as usual, was Terrific! read more

Fast very fresh hot food would recommend the Pleasant Hill location is trash Service is excellent read more

I ordered door dash you always forget my sauce. I paid money for the sauce & still don't get it. Kinda no pint in ordering tenders with no sauce. read more

I love KFC chicken I love the one on hill crest Hot food great service Great prices Many times they have 2-3 esp Love it read more

worst customer service ever! Order chicken online and got there and was told fresh chicken had to be made. I waited for 45 minutes before I received an order. 10 people came in after me and received their food. when I approached the manager, he stated they ran out of what I originally ordered, but they could have said something or accommodated me since I was waiting. then when I received my order, it was thrown at me. They have to do better with the crowd that comes inside and not just focus on drive-through. read more

Waited 25 extra minutes for my order. Then watched the manager packing up my food without gloves. I asked him if it was standard to put gloves on while handling my (or anyone's) food, and he told me No, he didn't need gloves because he was using tongs. I wont be back. read more

Wow, I literally witnessed the manager on duty tell a customer that "she doesn't need to know his name" when all she was trying to do was thank him by name for correcting the order his cashier messed up after waiting for an extended time. Speaking of the cashier....either that person needs to be trained correctly or be removed from that station because allot of the Chaos going on (mixed up orders,delays and communication issues) stemmed from him/her not knowing how to the the job and or caring about it. Considering the way the current manager operates this location and team, it's no surprise this place ranks way below standards. read more

As I have never read reviews on this KFC location thought that I would be one the first to give it a very low rating. I ordered a 3 piece dark meat with original coating and a Famous bowl. The popcorn chicken in the bowl were died out as they looked like that they had been sitting in the warmer for a while. The original chicken was not what I got as I got the crispy chicken. I didn't get any napkins, forks, or butter for the biscuit. I realize that the young kids need to work, but the guy at the window was leaning against the counter BSing with the other workers. Where was the manager keeping an eye on things or was the manager not working either. read more

If there were a minus 5 they would have my vote!!! Since I can't even make it a zero, a 1 is all I could do. This place is awful! The food is terrible and the staff is rude! Unfortunately I have found this to be true at all of the KFC's within my local area and surrounding areas within 5 miles. They have pretty much gone down hill for about the last 15 years and it seems they have NO plans on trying to fix this whatsoever! It's too bad too because as a kid we loved them, as adults with children, we leaned on them a few times a month for a break from cooking. With not making customers a priority, which seems futile now anyway, the only way in down . read more

Why does this particular location tell patrons that only the drive thru window is open at 8:00 PM when every other KFC location in the area is open for indoor dining? DoorDash and Grubhub workers pick up orders from inside the restaurant for their customers. Is this location turning away online business as well??? Avoid this location and head to Brentwood. read more

I asked if they could put Mac and cheese in the famous bowl and they said "na bro, you do it yourself" lol which lowkey I respect

I ordered for the first time online.When I got there to the restaurant I was told that they did not receive my order.I tried to show them my phone with the order number and I was told " if I don't see your name on out screen then u didn't order here.Then more customers came in and the worker just ignored me and asked the next customer what they wanted to order instead of trying to fix the problem.They could have tried to have me place my order again in the restaurant or anything.They just basically ignored me and went to the next person.A door dash worker happened to put his order up and said "Oh this isn't my order it says Toshia...which is my name btw.So the worker gave me my food and I told him he owed me an apology for being so rude to me..even the customer behind me said the same thing but he refused to apologize.Just poor customer service... read more

Person taking our order today not doing her job, laughing background noise. Hard to get our 2 orders processed. Checking bag at home we realized our drinks were missing. Chicken ok but super greasy... First time in ans most certainly our last.Wheres the supervisor??? read more

If I could give negative stars, I would. Went into this restaurant and had horrible customer service. When I went back for a receipt, I was treated like a piece of garbage with the cashier asking the supervisor "What does she want." They refused to give me a receipt. The staff seemed to laugh at the customers, I saw the "supervisor" smoking a cigarette outside with his gloves on and go back in and begin handling food again....This is disgusting and unacceptable. He was wearing sunglasses the entire time, refusing to take them off while indoors, blasting music with expletive language, and treating the place like a personal lounge. My friend had her wallet stolen and instead of help we received hostile treatment, the "supervisor" refusing his name, and just overall disrespect. Take your business elsewhere, this place is a joke. read more

The one on Hillcrest is excellent. Great service and clean and nice staff. Food is good

Don't get me started on this shit they spit in my chicken and it wasn't even cooked. It took 2 hours just to get sum fucking chicken. I'm really disipoinyed and and was tryna feed my kid. FIVE STARS FOR SURE read more

Great service from the manager ash great food tasty and hot we will come back very happy customers here

Today i visit kfc in hillcrest at 9:40 and there was tall worker over there we was order burger drive thru after payment he said us wait at parking lot and we were wait for 15 minutes there but nobody came there and then we were go through drive thru picked up our from there it was sooo wired for us. thier customer service aslo very bad. now we never ever will go this place read more