ZERO star, complaint filed to BBB.org charges more than 10x on sediment trap that cost $85 should be $14.66 only. Permit for over $200 that should only be $129 and has a very rude attitude to customer demanding payment. No courtesy and AWFUL code of business conduct. There are other above and beyond pleasant courteous and very polite contractors and plumbers in this area that will treat their clients with excellent customer service. We will notify other social media about this review. Also submit complaint with CFPB, DBO for compliance of their business conduct. POOR conduct no courtesy at all. Very unprofessional business practice read more

My toilet issue was assigned to Keyliam, and someone contacted me before the end of the day for an appointment... for the next day! Impressed? I am not done yet. He was early for our appointment, and he waited patiently in his van. Floored? I have more. Normally, they would diagnose, and come back another day to fix what was wrong. This gentleman replaced the part that was malfunctioning, explained what was wrong, and answered a few more questions. I only have high praises for this gentleman and his company for this particular repair that was done. read more

Home warranty sent them out to fix the garbage disposal. The guy that came said the disposal needed to replaced. Not covered by warranty so he says it will cost $220. Fine, when i mention i will be using a credit card, the guy says it will now be $240. Really $20 to pay with a credit card? When i question this, the guy tells me to find another plumber and leaves. Glad he left because i did call another plumber who pulled a penny out and the disposal works fine. Even with the extra money i had to pay for another service call i still saved a over $100. read more

I had two other companies at my house through my home warranty, and they didn't 1. Do anything or 2. Left without completing the job. Keyliam came (on time I might add), fixed all the issues with no hesitation and completed the work in a short time. They also explained what needed to be done. I would definitely hire them again read more

This is a very bad company. The owner is a thief. I had an issue with my water heater on 08/22/2020. My home warranty send this company to serve me. The technician came up with on the site price in addition the water heater . The technician made up prices such as my water heater was not done by code. and I have to 850 dollars extra. When I called the owner to dispute the estimate, and informed him that I just bought the house and was not in agreement with his estimate . He started to " F" me and hang up the phone on me. When I called him back, the answer machine came up. I informed Home Shield about the incident. read more

Excellent plumbers! I highly recommend them. My warranty company sent a plumbing service to inspect 1 bathroom when we asked for 2. That terrible plumbing service said major repairs were necessary at a cost of several hundreds of dollars. Because my warranty company erred they sent Keyliam to inspect the other bathroom the next day. They said the water intake valves and floats were bad on both toilets at a cost of less than $100. Keyliam has honest; professional and expert plumbers. read more

Came through AHS. First contractor AHS tried to send (Prestige Plumbing) never contacted me nor returned calls and texts for 24 hours, so AHS sent Keyliam. They shoud have sent him first. VJ called within minutes of the order, and came in twenty minutes. Courteous and professional. Replaced the garbage disposal and fixed a faucet leak in under an hour. Highly recommend and will certainly use them again. read more

Terrible. Took them weeks to call me when they said they would call me within a couple of days (this happened twice). They do not seem to be interested in keeping customers. read more

Had a tech come out via AHS Insurance. Was told he would be here between 10-12p and came at 9:30a. Diagnosed the problem with a pin hole leak in our water heater. 30 minutes he was done. Went above and beyond what the insurance covered by cleaning up the water left in the water heater catch. Thanks V.J for a job well done!!! read more

Amazing service... very knowledgeable and professional.... They came to my home this past Saturday and took care of an issue I had 3 other plumbers try to fix and were not successful.. Would recommend this company.... read more

This company was assigned to me by AHS insurance. I placed a claim for service on Saturday and that same afternoon Eager from Keyliam & Sons called to make an appointment with me for Monday morning. I had a number of issues including a leaking water pipe (that required access behind a wall), a kitchen faucet that needed replacement, and 2 other bathroom faucets that needed adjusting. Eager came to service my home and he was extremeley kind and patient. He handled each and every issue one by one and managed to fix ALL issues during his single visit, without having to make any additional trips to pick up parts. So many times other service people seem impatient and give you the feeling that they are more bothered by the job and just want to be done as quickly as possible. I'm thankful for the very pleasant experience I had with Eager and would definitely recommend this company to others. read more

I had an issue with my Water Heater not able to maintain the heat, so I called my Home Warranty American Home Shield (AHS), who assigned a plumbing company (On time plumbing). After having reviewed that plumbing company and all the terrible stories, my anxiety just increased some degrees (unlike my water heater) and started to play all sorts of scenarios in my head preparing for the worst. I took the chance and called AHS again and asked them to assign me another plumber if possible, and I was happy that I did. They instead assigned me "Keyliam & Son", who called me shortly after I had been assigned to them. We agreed to a time window for them to show up the following day and the gentleman they sent showed up early in the window. After taking a minute to explain the situation to him, he knew exactly what was wrong ("ThermoCouple"), and started his work mitigating the diagnosis. It took him approx 15 minutes to fix and everything worked perfectly afterwards. I wish all my encounters with professionals, would be that smooth. I now got hot water again - also the following day! I might even call them again for bigger jobs (outside the Home Warranty) in the future. read more

These guys are good. I had a gas leak in the wall behind my stove. The gas company had dismantled my meter and red tagged it. This company contacted me the very next morning after a message had been left with them that I had no hot water or heat. They came on time and knew what they were doing and did it. They took their time and were thorough but did it in a timely manner. They were pleasant and explained what they had done and reassured me there was no more gas leak and they were correct. The gas company turned everything back on. I would definitely recommend them and have them back again. read more

Had plumbing problems with our new house, bought few months ago, called Home Protection Company, technician came and said all problems were preexisting. Not true just lazy. read more

It was the day before an important reunion to celebrate our family matriarch. Relatives were coming from great distances. This day had been months in the planning. The sinks were hopelessly stopped up. The technician from Keyliam arrived within a hour of our initial contact. He diagnosed the problem immediately and went to work in a flash. All issues were resolved and the family celebration was saved. The technician was knowledgeable, courteous and prompt. He insisted on cleaning up his work areas, even though I told him that he didn't need to and I would do it. I would heartily recommend Keyliam and Sons to all my friends and family. They turned a potential disaster into an unforgettable family memory. read more

Keyliam and Sons were sent by our Home warranty company to fix our water heater and faucets and I can not express how happy we are with their service. They promptly returned our call to set up the appointment time within the time frame given to us and were on time for the appointment. Extremely courteous and knowledgeable, they fixed the all the issues in a timely manner. Appreciate their professionalism and would recommend them to anyone who needs any plumbing service. Great service! read more

I have gas leak and this company came and finde leak this is excellent company 5 star

Our home warranty sent these guys out as a second opinion and we are so grateful they did. The first Plumber left us without hot water for 4 days. Keyliam and Sons came out same day within a couple hours of our home warranty calling them and they were determined to fix the problem. Vj and Eager came out and fixed the problem and we have hot water!!!!!! We will always call these people for future plumbing needs!! Will for sure recommend!! read more

Sent out by my home warranty service. Did a good job to fix the insides of my toilet. Quick and it still works weeks later.

On time, efficient, trustworthy and professional. A great experience with VJ and his crew. hard to find, will definitely use them again!

This is the second time I've had Keyliam and Sons out to do plumbing work for me, I would definitely highly recommend them to any one if your looking for efficient and friendly plumber read more

The timeliness, experience, professionalism was amazing. Thank you for fixing my water heater, I am very happy.

Very professional, honest and efficient. Above and beyond the call for service. This is how SERVICE should be. A shining example of service at its best!!! Thank you very much!!! read more

I have received service from Keyliam and Sons 3 times and each time they came from America Shields. Each time they were on time, professional, and helpful. Mr.Vejay came on Friday as a secondary consultant because he first plumber from On Time Plumbing literally came to turn on my water heater and left. 30 minutes afterwards my heater was off again because my gas valve was broken. On time plumbing didn't even look for anything to diagnose the problem but Mr.Vejay diagnosed the problem and was on the phone with American Shield asking for authorization. He could have left and leave me for another 2-3 days of not having hot water but he was kind and diligent. He took care of my broken water heater right there and then. Another time couple of months also Mr.Iger from their company showed up, I had a leak coming from a wall, he quickly detected what area of the wall the leak was from and saved me from the huge water leak that I had. I appreciate your help Keyliam and sons. read more

I would not use this company. American Home Shield sent this company out to give me an estimate for repairing or replacing my leaking water heater. They (Keyliam & Sons) told me I needed to install an expansion tank, new vents, drain pan and discharge line, all of which was according to them required by the city code. I called the city Building and Permit office and they said there was no code requiring all of the items I mentioned above. All of the ancillary items they said were not up to code where in fact up to code. No need to change them. All of the pricing on the items they proposed to change out were marked up some 300 to 600 percent. For instance they tried to charge me $110.00 for an earth quake strap that I can purchase at Home Depot for $17.68. Even if you allow for a 20% mark up on parts and give them 1 hour of labor charge at $30.00 per hour, they are still over charging me at 150%. I hate when contractors try to rip you off. This company needs to reassess how its' doing business and stop trying to rip people off. And learn the codes for each city they work in and stop making up BS. read more