DO NOT TRUST THIS DEALERSHIP, the deal you agree to means nothing here. Keyes takes the skeevy used car dealer tactics to another level. Agree to a price for a vehicle, sign a piece of paper saying that's what you're going to pay for the car, and they'll come back and say "yes, we can do this for this price," then send you to the Sales Manager to begin the proceedings. What they don't tell you is that everything that happened up until that point was just to run your credit and come back to you with a deal that is significantly higher than what you negotiated. You'll find the typical bait and switch tactics most dealers are famous for, Keyes Lexus takes it to another level and will ruin your hard earned credit in the process. read more

If I could give 0 I would. Go to Lexus Valencia! I walked into the van nuys location. Walked around for a good 10 minutes. Nobody came up to me, talked to me, nothing. I had to go and bother someone inside . I asked where the hybrids were and this guy was going to show me. I said no thanks. Just wanted to see if you have them and I'll be going elsewhere thanks. Left. Went to Valencia. I was in and out less than an hour. Great customer service. I am soooo happy with my new ES300H. Anyway! Keyes on van nuys just sucks PERIOD. Used to be good dealers way back when. read more

Be very wary of deceptive business practices and bait and switch techniques. They advertise a certain price but won't sell the car at that price. They add "dealer accessories" such as unwanted protections and warranties that were not disclosed and won't sell the vehicle without including these. I expected these kind of activities at shady used car dealerships but not at a Lexus dealership. Don't waste your time and money at Keyes!! read more

Keyes Lexus - The undisclosed upcharges - Car Dealers Near Me - Van Nuys, California

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Just bought my car over the weekend, and it was the smoothest process ever! Thank you to Khalid who walked us through every step and was patient, kind, transparent, and truly supportive. We felt no pressure, he communicated with us, and made this experience 10/10. A true Gem! If you're looking for a car, ask for Khalid! You won't regret it! read more

I'm updating our previous review of "Not Good" to "Ok" because Keyes Lexus actually took back the car we bought, and refunded our down-payment. Despite being advertised as a "smoke free car", the car was actually full of nicotine odor. The sales guys had tried to sell it to us as if they only just then noticed the problem, when first complained about it, before taking possession. While we waited, and filled out paperwork, they put the car through some kind of 3-hour cleaning, and even then there was a residual smell of nicotine. They assured us that it would fade quickly, so.. we kept the car. The next day, in our garage, it was just as bad as ever: nicotine smell everywhere. We got a local guy to come and fumigate and clean the car, but he warned us that the nicotine had likely permeated the overhead insulation and would be practically impossible to remove the nicotine smell without completely re-furbishing the interior. We contacted Keyes Lexus and got stone-walled, after which we reported this problem in Yelp. Fortunately, the general manager contacted us and after a small bit of discussion, he agreed to take back the car, and refund our down payment. So, good on him for owning the quality of his product. I might possibly do business with Keyes again, but I would check everything before plopping down any money. read more

Excellent service all around. You get treated with professionalism from all you come across here. Would reccomend this dealership for anyone looking for a Lexus. Smooth purchasing experience with an exceptionally ran service department. read more

We went to Keyes Lexus last day of 2025 and almost close time 8pm to check out the options for Lexus SUV NX, RX or TX and Sales rap Khalid help us with showings options and deals, Khalid have been very patience and helped us closing really good dear for NX 450 H plus and we end up buying car Christmas and new year 2026 gift!!! I highly recommend Khalid and thank you for helping us with good deals in new car NX 450 H 2026!! We love it!! read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

BAIT AND SWITCH TACTCS. My husband and I were very clear about what we could pay because of my current medical expenses. Our sales rep said his manager "was on top of the deal" at the price we wanted which meant "he was agreeing to it". And then later, the sales manager came into the office and backtracked. He refused to honor the deal and tried to have us pay much more money. Completely misleading, unethical practices. This isn't how you treat anyone, especially someone who has purchased multiple vehicles through you. Shame on you guys. My family will never do business here again. read more

I reached out to this Lexus dealership about a specific, hard-to-find vehicle I saw listed as "in transit" a week ago. I spoke with a salesperson on the phone who asked me if I am aware of it's rarity and that vehicles like this one would come with a markup and asked if I would be willing to pay it. I acknowledged the vehicle's rarity and possible markup, and asked to be contacted when it arrived so we could discuss pricing in person. A week later, he called to say the vehicle had arrived. Trusting that he remembered the car we discussed, my husband and I drove 40 minutes to the dealership. Upon arrival, we were shown a completely different color than what we had talked about. He seemed confused and tried to pitch the incorrect vehicle instead. When we declined, he handed us off to his sales manager, who had a dismissive attitude and told me, "then it's not the car for you" when I expressed interest in seeing the actual vehicle before committing to a purchase. Between the lack of communication, the unhelpful staff, and the wasted trip, this experience was disappointing and frustrating. Based on other reviews, it seems like this is a pattern at this dealership. I would recommend going elsewhere if you're looking for honesty and attentiveness. read more

On Nov 5, 2025, I purchased a 2024 Lexus ES300h from Keyes Lexus. During the purchase process, I worked with a sales representative named Ali, along with another staff member. During our discussions, I specifically asked about oil change service for the vehicle. I was informed that an oil change would be provided at no cost and that it could be performed at any Lexus dealership. I clearly explained that I would be driving the vehicle to San Francisco and confirmed multiple times whether the oil change could be completed there. Each time, I was told that it would not be a problem. However, when I later visited Putnam Lexus in San Francisco, I was informed that there was no complimentary oil change or service package associated with my vehicle in their system. I then contacted Keyes Lexus several times to seek clarification. Although I was told that the finance department would create a record and follow up with me, more than a week has passed without any response or resolution. Reaching someone who could take responsibility has been extremely difficult. This experience has been disappointing. While the sales process was friendly and reassuring, the lack of follow-up and accountability after the purchase has been frustrating. Based on my experience, I encourage prospective buyers to carefully confirm all service commitments in writing before completing a purchase. read more

I came into Keyes Lexus of Van Nuys excited to test drive the new 2025 GX 550. The sales rep who assisted me during the test drive was great courteous and knowledgeable. That's where the good part ends. When it came time to talk numbers, everything changed. I had already shared that I have excellent credit (770+), but they came back with a preliminary 8.49% APR and a monthly payment that made zero sense even with $10K down over a 72-month term. To make matters worse, the advertised price of $72,743 (which I had a screenshot of) was suddenly ballooned to $93K, with a vague explanation about "market value." They tried to make it look like I was getting a "$12K discount," but even that brought the price down only to $84K -- still $11K above what was advertised. I voiced my concern and showed them the online listing, but instead of working with me, they doubled down. The so-called sales manager came out pushing the same "hot SUV" narrative. I wasn't buying it literally. Another manager was brought in to convince me, but at that point, I'd had enough. I got up, told them I wouldn't be paying that kind of markup or rate, and left. To his credit, the manager called later saying he'd personally handle the deal and work on the price and financing. But by then, it was too little, too late. I had already test driven a 2024 Chevy Tahoe High Country at Community Chevrolet of Burbank. Moises there treated me with respect, offered clear pricing, and didn't play games. I walked away with a beautiful Tahoe MSRP $84K I purchased for $79,500 and 6.47% financing with $10K down. Transparent, honest, and smooth. Unfortunately, Keyes Lexus of Van Nuys left me feeling like I was caught in a bait-and-switch trap. No luxury brand should treat a serious buyer this way especially one with excellent credit and cash to put down. I chose American-made and real customer service instead. Lexus lost a sale that day because they underestimated their customer. read more

I recommend everyone to come see Ruman (818)2976902. Very helpful and super informative about Lexus cars Im so impressed... Well Ruman gave me a great deal and was able to give me information and help me on carplay and other figures in my car. Love the customer service Thank you Ruman... also i need the name of your Cologne pls... read more

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We received Exceptional service from Fuel. He was knowledgeable and professional and helped us secure a great deal for a car lease we wanted. 10/10 would recommend Fuel in helping you find your next car! :) read more

Alejo Morales.. best man! Honest & trustworthy. Always had my Lexus& our family's other Lexus(s) services there.. Ask for him.

I had another amazing experience at Lexus Keyes Van Nuys. Everyone there is so pleasant and friendly, Ruman was incredible, professional, friendly, and truly made the whole process easy and stress-free. He went above and beyond to make sure I was comfortable with every step, which is exactly why I was happy to get a new lease with Lexus again. Highly recommend Ruman and the entire team! read more

I went to see some of their cars on a Tuesday not sure what I want it to get the salesman Luke pointed several options I fell in love with NX250 black caviar outside with a burgundy inside digital everything he introduced me to Ali Internal salesperson who was able to work with me when it came to my budget then I went to finance who I met AK did all the numbers and the sale was completed love you guys awesome team 5 stars read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

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I'm glad many people are having a positive experience here but this place has ZERO negotiation talent. I was ready to walk out the lot with a new car and they pulled an all or nothing move with someone who has negotiates for a living. They pulled an all or nothing $10k above MSRP for a GX. Only reason the 2nd star is there is cause the inexperienced salesman was really nice lol but he does not negotiate well at all. His manager is worse actually lol guess I'll be heading east to pick up my new ride :P No attempt to negotiate something, no willingness to reach out at a later time nothing. Wouldn't doubt if they're looking out for their own peeps but I don't wanna go there either. I was in and out of there in 15min. read more

I was referred to Ruman to assist with getting a car. I wanted to upgrade to a big family car for my growing family. I reached out to Ruman and since contacting him he's been such a great help. Great communication since day 1. You feel that he truly cares about your needs and wants. He's a very positive and happy guy ! I told him I wanted a white Tx 350 & he did more than that ! Got me the premium. He also helped my brother get the Gx premium plus.. both these cars are high in demand and did everything he could to give us the car we wanted. He helped us telephonically and we only had to go to the dealership to finalize the sale. We left the dealership happy . Would definitely recommend Ruman to anyone who needs assistance ! read more

Keyes Lexus - Incognito Gx premium plus - Car Dealers Near Me - Van Nuys, California

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Excellent service! We are always attended to at the scheduled time. Alejo Morales is consistently very attentive to our requests and always friendly. Lexus provides us with a rental car while our vehicle is being serviced -- and it's always a new, well-maintained car. Thank you! read more

Keyes Lexus Van Nuys is the best auto dealership I had great experience with. Big inventory so many choices we had, the best point is the management and great people at this location to help customers, so kind and knowledgeable especially I wanted to say thank you to Mr. Shayan, he is so professional and customer caring, he knows what exactly the customers wants and looking for. Thanks a million SHAYAN at Keyes Lexus Van Nuys. read more

Ruman took great care of me. If youre in the market, I highly recommend you give him a call. He sent me off to the finance director Justin. Justin not only got me approved but also at a very competitve rate! Give these guys a call! read more

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I recently purchased a Lexus RX 350 from Keyes Lexus, and I couldn't be happier with the experience--thanks entirely to Ruman Syed. From start to finish, Ruman was professional, patient, and genuinely focused on making sure I got exactly what I wanted. He listened carefully to my needs, answered all my questions without pressure, and went above and beyond to make the entire process smooth and enjoyable. It's rare to find a sales rep who combines knowledge, transparency, and great customer service the way Ruman does. If you're in the market for a Lexus, I highly recommend asking for him--you won't be disappointed! read more

Update- they tried calling me again and I asked what would the outcome be the door price be for an 11k car. THEY SAID 20-21k absolutely ridiculous and predatory. Immediately let them know they were ridiculous and hung up! No wonder car dealerships have such a bad reputation. read more

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Keyes keyes keyes , keyes on Van Nuys !! Cant stop singing that catchy jingle .. well folks what can i say , but i got a great deal on a great vehicle from the good guys at keyes on Van Nuys .. I had already lined up a deal with another dealership, but seen the same vehicle that I wanted advertised on their website so I decided to give them a call. Not only was this place closer to my house. They were willing to match the offer that the other dealership had given me which was pretty cool. I got to give a big shout out to EMAD the car salesman who helped me out throughout the whole process and also to KARIM the sales manager, who made the deal possible. Emad was a true and true professional, and he made sure that I was helped in the manner that I needed. Got me a smoking deal on a new vehicle and sent me out of that place with a smile on my face The people working at the dealership are friendly and helpful and they will go out of their way to make sure you secure the deal that you want. Trust me I've shopped around and these guys were the best.!! Had a few hiccups regarding the car i was going to buy, but they turned it around and found me a brand new vehicle at another dealership, which they went and picked up and delivered it to me the next day now that's what you call service. The dealership is beautiful inside and it has a cool little café that you can grab yourself some coffee ,soda, or some water ,while you're waiting. I would definitely recommend this place to anybody looking for a new Lexus.Because instead of dealing with all the B.S out there you can get straight to the point, make an offer,Get an answer ,and walk out the door with your brand new car. Do yourself a favor come check these guys out and I promise you won't be disappointed. read more

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We scheduled an appointment days in advance to see a specific 2021 Lexus ES 300h -- a car that was prominently advertised and confirmed to be available. After driving a long distance to purchase the vehicle, we were told upon arrival that the vehicle was suddenly in negotiations. No deposit, no contract, and supposedly with someone who doesn't even live in the state. Yet somehow, the car was no longer available. The sales team spent more time trying to upsell us on newer models we had no interest in, than we spent talking about the car we came to see. The entire experience felt orchestrated and dishonest. I wouldn't be surprised if that same car is still "available" on their website weeks from now. To make matters worse, multiple managers promised to follow up to "get to the bottom of it." Unsurprisingly, no one ever called, and our texts were left unanswered. If I could give zero stars, I would. This was a complete waste of time and an insult to our intelligence. read more

We had a great experience at Keyes Lexus thanks to Fahad! From the start, he was friendly, patient, and really listened to what we wanted. He explained everything clearly, walked us through the options, and never made us feel pressured. Fahad worked hard to get us a great deal, and we drove away with the car we wanted--we couldn't be happier! If you're planning to visit Keyes Lexus, definitely ask for Fahad--you won't be disappointed! read more

Dishonest Dealership -- Beware I purchased a 1-year-old CERTIFIED Lexus ES300h online from this dealership. All paperwork was completed digitally, and the car was delivered to me. Most communication took place via text. Upon delivery, the vehicle had a strong smoke odor inside and visible scratches on the body. I had specifically asked if there were any imperfections, and they denied it in writing (text messages saved). After delivery, I made three separate trips to the dealership based on the salesperson's recommendation to have the issues addressed -- but each time, the so-called "repair guy" was unavailable. Even worse, while I requested financing through Lexus Financial, the dealership ran my credit through multiple banks without my consent and ultimately submitted the loan through Capital One. To make matters worse, they provided false information to lenders to push the loan through. This dealership's conduct is dishonest, unethical, and far below Lexus' standards of integrity and service. They will be reported to the California DMV (Occupational Licensing Division) for dealer misconduct and to the California Department of Financial Protection and Innovation (DFPI) for false representation of financial information. When I spoke with the sales manager, he didn't deny any of this -- he simply said, "you signed the agreement." Typical response from a dealership more focused on hitting sales quotas than honoring the Lexus brand or treating customers honestly. Avoid this dealership . read more

Another update and minus 3 more stars. I doubt I will ever buy another used car from a dealer. The tactics to cover up damage etc and the, sorry, I'm going to say it, lies and ridiculousness they try to tack on are just beyond decency. I called this morning with a simple question about the car I bought, something they had used on the car which product name I wanted so I could also cover up some damage that reappeared, oh, he'll call me right back. Ha ha. They have my money so that is it for me. Got it. Buy from an individual. They do not have the means to cover things up as sneakily. read more

Ruman is the go to guy ! Let me start off with I've been looking at every dealership near me to see if they can get me the Lexus GX Premium. I've been with Longo for years and put a deposit down since the beginning of the year just to be put on the wait list. Everytime I would ask for an update, no response. Someone referred me to Ruman and he has been great since day 1. He was able to help me get the GX premium plus in Incognito color very quick ! Communication was great and all I had to do was go to the dealership to finalize the sale. Smooth transaction and would definitely recommend Ruman to anyone who needs assistance. read more

Keyes Lexus - GX Premium Plus - Incognito - Car Dealers Near Me - Van Nuys, California

So I fell in love with my Lexus but the guys at Keyes Lexus made the buying process easy and efficient. From Albert our salesman, to Jimmy the Manager, and Sam in finance we found the experience to be pleasant. This is contrary to some past experiences at other dealerships. Albert was very knowledgeable about all of the features in the car and was very patient with the million questions we had about the car. Jimmy made the deal quick and easy and he was also patient and helpful. Sam made the checkout quick and was great with explaining the extra packages and the purchase process. I would highly recommend Keyes Lexus! Thank you. read more

Keyes Lexus - My new Lexus from Keyes Lexus - Car Dealers Near Me - Van Nuys, California

I recently purchased a new 2025 Lexus ES 300h and had an exceptional experience from start to finish. My sales consultant, Khalid Mahmood, did an outstanding job. He was kind, courteous, and incredibly knowledgeable. Khalid thoroughly explained the entire buying process and took the time to walk me through all the features of my new Lexus, making sure I was completely comfortable before driving off the lot. Everyone at the dealership was attentive and accommodating. The whole process was smooth, efficient, and truly stress-free. I highly recommend buying your next vehicle from this professional and customer-focused team. Five stars all the way! read more

As with any dealership you can expect scumbag sales people. To my surprise the sales rep that helped us was very kind, patient, and seemed pretty honest. However... the manager John was a complete douche. Extremely arrogant and cocky-unwilling to help and of course he used the "it's not personal it's just business" literally the worse sales catch phrase in the history of sales lol. We took the car anyway...I think we got a decent deal however John's attitude really makes this place look bad, his lack of customer service almost had us walk out luckily the salesperson was the complete opposite and won us over. Be careful and make sure you look through your contract and all the little fees they charge... read more

I had a great experience leasing a car from this Lexus dealership. Ruman Syed went above and beyond to make sure I got the car I truly wanted and helped me get a great deal that I'm very happy with. He was very honest about pricing and never tried to upsell or pressure me. Highly recommend! read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

Raymond, I am writing this review to express my sincere appreciation for the exceptional service and assistance you provided me during my recent car purchase of my 2026 Lexus NX 350h AWD luxury at Keyes Lexus Dealership. Your friendliness, professionalism and willingness to help answer all my questions and address my concerns, made my buying experience stress-free. It is important to note, I was impressed that you took your time, and showed the utmost patience to demonstrate the internal components and appropriate functions necessary to insure I had a thorough understanding, to my satisfaction, of its operations along with the outside features available to me. The purchase price was worth it. I highly recommend Keyes in Van Nuys when shopping for your Lexus. A special shout-out to my Sales Representative, Raymond, for helping me find my perfect "me" car and appreciate your commitment to insuring customer satisfaction. If you are in the area and looking for the perfect Lexus, go to Keyes and ask for Raymond. You won't be disappointed. Thank you again Raymond. I love my car! read more

Stay far away from this location and go to Woodland Hills instead. Read the reviews on here before going there. I was talking with samaneh from this location and they were so unwilling to help. I stated what I was looking for and immediately was told we don't have anything in that price range. Rather than offer something else or even ask if I had any money to put down, nothing! Just straight rude and I will not be giving them my business! read more

I'm genuinely shocked at how dishonest and misleading the management at Keyes Lexus of Van Nuys turned out to be. We went in yesterday and worked with Adnan, who was absolutely wonderful -- this review is NOT about him. The problem started the moment we sat with the manager to discuss "out-the-door" pricing. Anyone who has ever bought a car knows that OTD means the final total -- tax, fees, everything included. The manager took a long time and finally presented a number. We felt it was too far apart, so we left. Later that day, we reconsidered and decided we could make that number work. We called back, said we'd bring a check in the morning, and were willing even to sign paperwork that night. Suddenly, they claimed the price did NOT include tax. That is flat-out deceptive. Every dealership on earth knows what "out-the-door" means. Changing the terms after the fact is manipulative, unprofessional, and a complete waste of a buyer's time. I would AVOID Keyes Lexus of Van Nuys if you expect honesty, transparency, or basic good-faith business practices. read more

I've been a Lexus customer for 3 years now and Ruman Syed assisted me with my first car purchase NX 300. I returned to him for a second purchase because he truly is amazing and goes above and beyond to fulfill your car needs. I expressed interest in a slightly larger SUV and made a decision to purchase the RX300 which I truly love. Ruman did everything to make sure I got exactly what I wanted. He is very kind and shows true compassion for his job. I will definitely return in the near future and I highly recommend you see Ruman for your next car purchase. Thank you, Ruman and Lexus! read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

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Purchased a 2025 TX500h. First and foremost have to give Ruman Syed the biggest shout out. Ask for Ruman. Straight to the point and got us the best deal. Went above and beyond in bringing every version and colos of cars we asked for test drive. We shopped around other local and farther Lexus dealers, monitored prices online, and checked with Costco and Lexus Monogram. Ruman beat them all. Another Lexus dealership laughed at us and said no to our price it was "impossible". Ruman beat that price and then some. Will definitely be coming back soon and working with Ruman on all our future cars. He earned a customer for life. read more

Came to this dealership based on an add on the internet for two certified Lexus cars. The first car had damage to the rims. The driver side rear rim had a bend in it. I think this particular tire was on the right front and the past owner struck a curb at some speed to bend the rim. A couple of the other rims had road rash. We moved on to another Lexus and liked it. When we got to financing and the price of the car was $3000 more than advertised due to some special invisible paint protection that was added. After refusing to pay this the dealer agreed to cut the price down by $2000 and brought out some hokey receipt showing that the actually spent $1000 and used special invisible protection substance to keep the car prestige. Walk away from this dump of a dealership they are dishonest. Did I mention that after telling em I was going to pay cash they insisted on running credit cause they have too? Just because? read more

Went today 09/02/24 as soon as they opened because we were in the market for an IS 300 F Sport/F Sport Design AWD. Timothy G greeted us promptly and pulled up an IS 300 RWD for us to check out. Everything started well until we got to talk to him more. 1) I told him what we were looking for and mockingly asked us what we need an AWD in California for. Proceeded to say that in Chicago we're he's from, that's where you need an AWD. Sure, whatever. 2) We had some questions as there were confusions about the differences between F Sport and F Sport Design. He told me IS 300 does not come in F Sport. I clarified because the Lexus website says otherwise. He rudely told us "well I don't go by the website" umm sure. But the website is what customers mainly use as a reference so understandably there will be confusion. 3) The white car that he had us look at says IS 300 F Sport on the sticker. The manager (?) (who Timothy grabbed) told us it was actually an F Sport Design. At this point we havent received any clear info as to what the differences are. When we asked more questions, we were told we were overcomplicating things. Well buying a car is complicated. And we're talking about buying a car that is almost 50 grand, of course we will ask questions. This really turned us off so we left and I'm glad we did. We ended up buying a car from Lexus Beverly Hills which had the best service and we got the car we wanted the same day. read more

Keyes Lexus - Sticker says F Sport. Manager says this is an F Sport Design. - Car Dealers Near Me - Van Nuys, California

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