I walked in to buy an SUV at Keyes Lexus cash. They advised me that they needed to run my credit to verify my identity. I figured one inquiry no problem. Now I have 5 inquiries for the next 2 years. They ended up without my authorization submitting it to different banks for a loan. What does running credit to verify identity have to do with submitting to different banks for a loan ? This dealership is sketchy and shady. Beware! read more

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A very positive experience! Thanks to Internet Directer Fahad Mohammed, and his team. I recently purchased a second Lexus from Keyes, and I walked away feeling very good. This experience was largely positive, because of Fahad's directness and his polite demeanor. I have been shopping around for a month, before I came to Keyes. One other dealership ignored me, and a different dealership basically told me they would not even consider negotiating. Then I stumble on an online ad with Keyes, so I typed in an Internet inquiry. Soon I was corresponding with Fahad, and over a few days we basically negotiated my deal. The vehicle was in transit. Once the vehicle arrived at the dealership, I headed over there to finalize the sale. I got the car my wife and I wanted for the price that Fahad and I had previously discussed. Then came Finance Manager Justin Samaan. He was very helpful and made the last part easy. No extra hidden fees. No added expenses. It was refreshing. On the drive home, my wife was very happy with the new car. As they say, happy wife, happy life. Thanks Fahad and Keyes!! read more

I had a very positive experience with a recent purchase at Keyes Lexus. Raymond Tapia is a courteous and helpful salesman who made an extra effort to have a smooth transaction. I am looking forward to working with Raymond for my next Lexus. read more

Elda Lopez helped my son and I out very efficiently and professionally. She was very kind to my son and I, knowledgeable about the Lexus products and packages, she helped me save money and made sure our suv was safe and secure before leaving. Thanks guys! read more

Awful. Dishonest and misleading advertising leading to a bait and switch, contemptuous and dismissive behavior, acting as tho I MUST pay their bait and switch price which was literally over 10% over the advertised price, insisting that I accept "accessories" that are not accessories at all but literally almost impossible to enforce "warranties" on the tires and battery....utterly ludicrous and offensive. But the worst how they speak to you and treat you, as tho "how dare you stop us from sticking your hand into our pocket and take whatever we want?" is a reasonable way to behave. If this was the last car dealership on the planet, I would buy a bike. Horrendous people, a great example of why people speak of "used car salesmen" as the worst kind of people, these people personify that expression. read more

I had an amazing experience working with Ruman at Keyes Lexus. I will recommend him to everyone I know. Thank you Ruman for making this experience a memorable experience. I appreciate your help and constant follow up to make sure I was happy with the purchase I made. read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

If I could give 0 I would. Go to Lexus Valencia! I walked into the van nuys location. Walked around for a good 10 minutes. Nobody came up to me, talked to me, nothing. I had to go and bother someone inside . I asked where the hybrids were and this guy was going to show me. I said no thanks. Just wanted to see if you have them and I'll be going elsewhere thanks. Left. Went to Valencia. I was in and out less than an hour. Great customer service. I am soooo happy with my new ES300H. Anyway! Keyes on van nuys just sucks PERIOD. Used to be good dealers way back when. read more

Be very wary of deceptive business practices and bait and switch techniques. They advertise a certain price but won't sell the car at that price. They add "dealer accessories" such as unwanted protections and warranties that were not disclosed and won't sell the vehicle without including these. I expected these kind of activities at shady used car dealerships but not at a Lexus dealership. Don't waste your time and money at Keyes!! read more

Keyes Lexus - The undisclosed upcharges - Car Dealers Near Me - Van Nuys, California

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I'm updating our previous review of "Not Good" to "Ok" because Keyes Lexus actually took back the car we bought, and refunded our down-payment. Despite being advertised as a "smoke free car", the car was actually full of nicotine odor. The sales guys had tried to sell it to us as if they only just then noticed the problem, when first complained about it, before taking possession. While we waited, and filled out paperwork, they put the car through some kind of 3-hour cleaning, and even then there was a residual smell of nicotine. They assured us that it would fade quickly, so.. we kept the car. The next day, in our garage, it was just as bad as ever: nicotine smell everywhere. We got a local guy to come and fumigate and clean the car, but he warned us that the nicotine had likely permeated the overhead insulation and would be practically impossible to remove the nicotine smell without completely re-furbishing the interior. We contacted Keyes Lexus and got stone-walled, after which we reported this problem in Yelp. Fortunately, the general manager contacted us and after a small bit of discussion, he agreed to take back the car, and refund our down payment. So, good on him for owning the quality of his product. I might possibly do business with Keyes again, but I would check everything before plopping down any money. read more

I came into the store for a vehicle they listed online at 69K. When they presented the bill of sale, they priced the vehicle at 77K. While I was able to get the online price without too much of a fight, the fact that they nearly charged me a higher price than the online listing leaves a very bad taste in my mouth. Buying a car should, fundamentally, be fun and exciting. The fact that I had to use effort to talk the sales and general manager back to the advertised online price speaks volumes about Keyes' views on honesty and their extractive business model which targets consumers. What would have happened if I was a just little less knowledgeable? | feel like I had to do WAY TOO MUCH due diligence in order to simply get the advertised price. As for the Staff WATCH OUT FOR THE GOOD COP BAD COP TACTIC, salesman AB and sales manager Arman Chivichyan were both courteous and respectful, although I believe Arman was responsible for the attempted subterfuge mentioned earlier. Things took a turn for the MUCH WORSE after I entered into negotiations with LASO ABBAS. Laso was unbelievably rude. During heated negotiations regarding my trade in value, Armin and AB remained respectful while Laso Abbas began to get super heated and raise his voice at me. I was firm on my number, which seemed to offend Laso who then began to yell and raise his voice to get the point across. This is NOT how a general sales manager should act. He should have simply accepted with grace OR reject it. I should not and did not want to have to sit through the general sales manager's TANTRUM in order to buy a car. Max, the finance manager, was cold and unincredible . Overall - I advise people to stay away from Keyes Lexus - not only because of their dishonest business practices but also to not encourage the behavior that Lasos Abbas engages in. ONE STAR read more

Keyes Lexus - This guy was okay - Car Dealers Near Me - Van Nuys, California

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I recently did an online purchase with Keyes Lexus, and Dany was such a great salesman making the process easy and simple. Anything I asked, he was able to provide me right away, and had the car ready upon my arrival, customer service was great, sent and uber to pick me up which made getting there easy, and Finance was fast and easy! I was a little hesitant due to pricing concerns, however, they do price very competitively! Clean, professional, and expansive dealership. read more

I came into Keyes Lexus of Van Nuys excited to test drive the new 2025 GX 550. The sales rep who assisted me during the test drive was great courteous and knowledgeable. That's where the good part ends. When it came time to talk numbers, everything changed. I had already shared that I have excellent credit (770+), but they came back with a preliminary 8.49% APR and a monthly payment that made zero sense even with $10K down over a 72-month term. To make matters worse, the advertised price of $72,743 (which I had a screenshot of) was suddenly ballooned to $93K, with a vague explanation about "market value." They tried to make it look like I was getting a "$12K discount," but even that brought the price down only to $84K -- still $11K above what was advertised. I voiced my concern and showed them the online listing, but instead of working with me, they doubled down. The so-called sales manager came out pushing the same "hot SUV" narrative. I wasn't buying it literally. Another manager was brought in to convince me, but at that point, I'd had enough. I got up, told them I wouldn't be paying that kind of markup or rate, and left. To his credit, the manager called later saying he'd personally handle the deal and work on the price and financing. But by then, it was too little, too late. I had already test driven a 2024 Chevy Tahoe High Country at Community Chevrolet of Burbank. Moises there treated me with respect, offered clear pricing, and didn't play games. I walked away with a beautiful Tahoe MSRP $84K I purchased for $79,500 and 6.47% financing with $10K down. Transparent, honest, and smooth. Unfortunately, Keyes Lexus of Van Nuys left me feeling like I was caught in a bait-and-switch trap. No luxury brand should treat a serious buyer this way especially one with excellent credit and cash to put down. I chose American-made and real customer service instead. Lexus lost a sale that day because they underestimated their customer. read more

I recommend everyone to come see Ruman (818)2976902. Very helpful and super informative about Lexus cars Im so impressed... Well Ruman gave me a great deal and was able to give me information and help me on carplay and other figures in my car. Love the customer service Thank you Ruman... also i need the name of your Cologne pls... read more

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I reached out to this Lexus dealership about a specific, hard-to-find vehicle I saw listed as "in transit" a week ago. I spoke with a salesperson on the phone who asked me if I am aware of it's rarity and that vehicles like this one would come with a markup and asked if I would be willing to pay it. I acknowledged the vehicle's rarity and possible markup, and asked to be contacted when it arrived so we could discuss pricing in person. A week later, he called to say the vehicle had arrived. Trusting that he remembered the car we discussed, my husband and I drove 40 minutes to the dealership. Upon arrival, we were shown a completely different color than what we had talked about. He seemed confused and tried to pitch the incorrect vehicle instead. When we declined, he handed us off to his sales manager, who had a dismissive attitude and told me, "then it's not the car for you" when I expressed interest in seeing the actual vehicle before committing to a purchase. Between the lack of communication, the unhelpful staff, and the wasted trip, this experience was disappointing and frustrating. Based on other reviews, it seems like this is a pattern at this dealership. I would recommend going elsewhere if you're looking for honesty and attentiveness. read more

We received Exceptional service from Fuel. He was knowledgeable and professional and helped us secure a great deal for a car lease we wanted. 10/10 would recommend Fuel in helping you find your next car! :) read more

Amazing experience at Keyes Lexus Van Nuys! I just purchased my second Lexus, and once again Keyes Lexus Van Nuys exceeded my expectations. Huge thanks to Joseph, John and Michael, who was absolutely professional, honest, and very easy to work with throughout the entire process. Joseoh took the time to understand exactly what I was looking for, explained everything clearly, and made the purchase smooth and stress-free. The customer service was top-level from start to finish. If you're looking for a Lexus and want a great, trustworthy experience, I highly recommend Keyes Lexus Van Nuys and asking for Joseph. I'll definitely be back again in the future! read more

I recently visited the service department at Keyes Lexus, and I couldn't be happier with my experience! My service advisor, Danecia Dedeaux, is simply outstanding. The quality of service at Keyes Lexus is impressive, but Danecia D. truly sets the bar high. I always make it a priority to schedule an appointment around her availability because I know she goes the extra mile to make sure my car is well-maintained. I highly recommend her for anyone in need of service! read more

We went to Keyes Lexus last day of 2025 and almost close time 8pm to check out the options for Lexus SUV NX, RX or TX and Sales rap Khalid help us with showings options and deals, Khalid have been very patience and helped us closing really good dear for NX 450 H plus and we end up buying car Christmas and new year 2026 gift!!! I highly recommend Khalid and thank you for helping us with good deals in new car NX 450 H 2026!! We love it!! read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

Ruman Syed at Keyes Lexus was great to work with - honest, efficient, and pleasant. My biggest worries were getting the price I wanted without unnecessary add-ons, and finalizing the transaction with minimum time in the dealership. Ruman delivered on all accounts - a great price negotiated over the phone, no pressure to add additional fees, and he got us in and out of the dealership in 90 minutes (and that included a test drive and a trade in of our old car). Truly one of the best car buying experiences I've had. read more

Excellent service all around. You get treated with professionalism from all you come across here. Would reccomend this dealership for anyone looking for a Lexus. Smooth purchasing experience with an exceptionally ran service department. read more

Make sure you read your paperwork very carefully they tried to pass on additional fees and increase the price of the car three times. Very shady. read more

DO NOT TRUST THIS DEALERSHIP, the deal you agree to means nothing here. Keyes takes the skeevy used car dealer tactics to another level. Agree to a price for a vehicle, sign a piece of paper saying that's what you're going to pay for the car, and they'll come back and say "yes, we can do this for this price," then send you to the Sales Manager to begin the proceedings. What they don't tell you is that everything that happened up until that point was just to run your credit and come back to you with a deal that is significantly higher than what you negotiated. You'll find the typical bait and switch tactics most dealers are famous for, Keyes Lexus takes it to another level and will ruin your hard earned credit in the process. read more

I'm glad many people are having a positive experience here but this place has ZERO negotiation talent. I was ready to walk out the lot with a new car and they pulled an all or nothing move with someone who has negotiates for a living. They pulled an all or nothing $10k above MSRP for a GX. Only reason the 2nd star is there is cause the inexperienced salesman was really nice lol but he does not negotiate well at all. His manager is worse actually lol guess I'll be heading east to pick up my new ride :P No attempt to negotiate something, no willingness to reach out at a later time nothing. Wouldn't doubt if they're looking out for their own peeps but I don't wanna go there either. I was in and out of there in 15min. read more

Keyes keyes keyes , keyes on Van Nuys !! Cant stop singing that catchy jingle .. well folks what can i say , but i got a great deal on a great vehicle from the good guys at keyes on Van Nuys .. I had already lined up a deal with another dealership, but seen the same vehicle that I wanted advertised on their website so I decided to give them a call. Not only was this place closer to my house. They were willing to match the offer that the other dealership had given me which was pretty cool. I got to give a big shout out to EMAD the car salesman who helped me out throughout the whole process and also to KARIM the sales manager, who made the deal possible. Emad was a true and true professional, and he made sure that I was helped in the manner that I needed. Got me a smoking deal on a new vehicle and sent me out of that place with a smile on my face The people working at the dealership are friendly and helpful and they will go out of their way to make sure you secure the deal that you want. Trust me I've shopped around and these guys were the best.!! Had a few hiccups regarding the car i was going to buy, but they turned it around and found me a brand new vehicle at another dealership, which they went and picked up and delivered it to me the next day now that's what you call service. The dealership is beautiful inside and it has a cool little café that you can grab yourself some coffee ,soda, or some water ,while you're waiting. I would definitely recommend this place to anybody looking for a new Lexus.Because instead of dealing with all the B.S out there you can get straight to the point, make an offer,Get an answer ,and walk out the door with your brand new car. Do yourself a favor come check these guys out and I promise you won't be disappointed. read more

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I was referred to Ruman to assist with getting a car. I wanted to upgrade to a big family car for my growing family. I reached out to Ruman and since contacting him he's been such a great help. Great communication since day 1. You feel that he truly cares about your needs and wants. He's a very positive and happy guy ! I told him I wanted a white Tx 350 & he did more than that ! Got me the premium. He also helped my brother get the Gx premium plus.. both these cars are high in demand and did everything he could to give us the car we wanted. He helped us telephonically and we only had to go to the dealership to finalize the sale. We left the dealership happy . Would definitely recommend Ruman to anyone who needs assistance ! read more

Keyes Lexus - Incognito Gx premium plus - Car Dealers Near Me - Van Nuys, California

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On Nov 5, 2025, I purchased a 2024 Lexus ES300h from Keyes Lexus. During the purchase process, I worked with a sales representative named Ali, along with another staff member. During our discussions, I specifically asked about oil change service for the vehicle. I was informed that an oil change would be provided at no cost and that it could be performed at any Lexus dealership. I clearly explained that I would be driving the vehicle to San Francisco and confirmed multiple times whether the oil change could be completed there. Each time, I was told that it would not be a problem. However, when I later visited Putnam Lexus in San Francisco, I was informed that there was no complimentary oil change or service package associated with my vehicle in their system. I then contacted Keyes Lexus several times to seek clarification. Although I was told that the finance department would create a record and follow up with me, more than a week has passed without any response or resolution. Reaching someone who could take responsibility has been extremely difficult. This experience has been disappointing. While the sales process was friendly and reassuring, the lack of follow-up and accountability after the purchase has been frustrating. Based on my experience, I encourage prospective buyers to carefully confirm all service commitments in writing before completing a purchase. read more

This review is specifically for Ali A! He was so friendly, so patient. Super helpful and knowledgeable, and got us set up with my dream car. Love that he wasn't pushy at all and ended up getting us a great deal on a high demand car. We've come back a few times since buying the car and he's been so helpful whenever we run into him. Would 100% recommend coming in and seeing Ali! He's the taller, younger guy with curly hair read more

I had another amazing experience at Lexus Keyes Van Nuys. Everyone there is so pleasant and friendly, Ruman was incredible, professional, friendly, and truly made the whole process easy and stress-free. He went above and beyond to make sure I was comfortable with every step, which is exactly why I was happy to get a new lease with Lexus again. Highly recommend Ruman and the entire team! read more

Just bought my car over the weekend, and it was the smoothest process ever! Thank you to Khalid who walked us through every step and was patient, kind, transparent, and truly supportive. We felt no pressure, he communicated with us, and made this experience 10/10. A true Gem! If you're looking for a car, ask for Khalid! You won't regret it! read more

Excellent service! We are always attended to at the scheduled time. Alejo Morales is consistently very attentive to our requests and always friendly. Lexus provides us with a rental car while our vehicle is being serviced -- and it's always a new, well-maintained car. Thank you! read more

Ruman took great care of me. If youre in the market, I highly recommend you give him a call. He sent me off to the finance director Justin. Justin not only got me approved but also at a very competitve rate! Give these guys a call! read more

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I was locked inside a Lexis LX. The salesman locked the door and took the Keyes. Raymond! Avoid him. 85 degrees and couldn't get out. Safety issue. Also other salesman looking on and not helping even the car alarm was going off. I went to BMW instead. read more

BAIT AND SWITCH TACTCS. My husband and I were very clear about what we could pay because of my current medical expenses. Our sales rep said his manager "was on top of the deal" at the price we wanted which meant "he was agreeing to it". And then later, the sales manager came into the office and backtracked. He refused to honor the deal and tried to have us pay much more money. Completely misleading, unethical practices. This isn't how you treat anyone, especially someone who has purchased multiple vehicles through you. Shame on you guys. My family will never do business here again. read more

I recently purchased a Lexus RX 350 from Keyes Lexus, and I couldn't be happier with the experience--thanks entirely to Ruman Syed. From start to finish, Ruman was professional, patient, and genuinely focused on making sure I got exactly what I wanted. He listened carefully to my needs, answered all my questions without pressure, and went above and beyond to make the entire process smooth and enjoyable. It's rare to find a sales rep who combines knowledge, transparency, and great customer service the way Ruman does. If you're in the market for a Lexus, I highly recommend asking for him--you won't be disappointed! read more

Update- they tried calling me again and I asked what would the outcome be the door price be for an 11k car. THEY SAID 20-21k absolutely ridiculous and predatory. Immediately let them know they were ridiculous and hung up! No wonder car dealerships have such a bad reputation. read more

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I went to see some of their cars on a Tuesday not sure what I want it to get the salesman Luke pointed several options I fell in love with NX250 black caviar outside with a burgundy inside digital everything he introduced me to Ali Internal salesperson who was able to work with me when it came to my budget then I went to finance who I met AK did all the numbers and the sale was completed love you guys awesome team 5 stars read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

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We scheduled an appointment days in advance to see a specific 2021 Lexus ES 300h -- a car that was prominently advertised and confirmed to be available. After driving a long distance to purchase the vehicle, we were told upon arrival that the vehicle was suddenly in negotiations. No deposit, no contract, and supposedly with someone who doesn't even live in the state. Yet somehow, the car was no longer available. The sales team spent more time trying to upsell us on newer models we had no interest in, than we spent talking about the car we came to see. The entire experience felt orchestrated and dishonest. I wouldn't be surprised if that same car is still "available" on their website weeks from now. To make matters worse, multiple managers promised to follow up to "get to the bottom of it." Unsurprisingly, no one ever called, and our texts were left unanswered. If I could give zero stars, I would. This was a complete waste of time and an insult to our intelligence. read more

We had a great experience at Keyes Lexus thanks to Fahad! From the start, he was friendly, patient, and really listened to what we wanted. He explained everything clearly, walked us through the options, and never made us feel pressured. Fahad worked hard to get us a great deal, and we drove away with the car we wanted--we couldn't be happier! If you're planning to visit Keyes Lexus, definitely ask for Fahad--you won't be disappointed! read more

Dishonest Dealership -- Beware I purchased a 1-year-old CERTIFIED Lexus ES300h online from this dealership. All paperwork was completed digitally, and the car was delivered to me. Most communication took place via text. Upon delivery, the vehicle had a strong smoke odor inside and visible scratches on the body. I had specifically asked if there were any imperfections, and they denied it in writing (text messages saved). After delivery, I made three separate trips to the dealership based on the salesperson's recommendation to have the issues addressed -- but each time, the so-called "repair guy" was unavailable. Even worse, while I requested financing through Lexus Financial, the dealership ran my credit through multiple banks without my consent and ultimately submitted the loan through Capital One. To make matters worse, they provided false information to lenders to push the loan through. This dealership's conduct is dishonest, unethical, and far below Lexus' standards of integrity and service. They will be reported to the California DMV (Occupational Licensing Division) for dealer misconduct and to the California Department of Financial Protection and Innovation (DFPI) for false representation of financial information. When I spoke with the sales manager, he didn't deny any of this -- he simply said, "you signed the agreement." Typical response from a dealership more focused on hitting sales quotas than honoring the Lexus brand or treating customers honestly. Avoid this dealership . read more

Keyes Lexus Van Nuys is the best auto dealership I had great experience with. Big inventory so many choices we had, the best point is the management and great people at this location to help customers, so kind and knowledgeable especially I wanted to say thank you to Mr. Shayan, he is so professional and customer caring, he knows what exactly the customers wants and looking for. Thanks a million SHAYAN at Keyes Lexus Van Nuys. read more