Danecia and Andre we're absolutely phenomenal today! Talk about going above and beyond for the customer experience. Danecia always makes me feel warm and welcome to here. Andre took the time today to literally scrub my car from the tar that was on one entire side of my vehicle! Highly recommend this car dealership! Also, I've purchased three vehicles from this place! read more

Jimmy and Mark were amazing threw the whole process . Easy, outgoing and very honest people who made my car buying process amazingly easy . If you want true professionalism and time efficiency come see Jimmy and Mark ! read more

Keyes Lexus - Toyota Sienna XSE 25th anniversary - Car Dealers Near Me - Van Nuys, California

After searching for my wife dream Lexus at various dealerships through out Southern California, we came across Lexus of Van Nuys. I inquired about the vehicle and Ruman Syed called me back within minutes. We spoke over the phone on Saturday and right away we knew he was a nice and genuine person who wanted help. We live about 90 miles away from Van Nuys which equates to about 2.5 hrs away in the L.A traffic. He was very understanding of our situation and waited for the best time to accommodate our schedule. We came in on a Monday morning to take a look at the vehicle and loved it. He was able to put up with my stubbornness and always kept a smile and positive attitude during the negotiation. He was not a pushy salesman at all like many others and I truly appreciate it. Ruman went out of his way and worked on his day off to help accommodate our situation. If you are in the market for a Lexus we truly recommend you look for Ruman Syed on your next purchase. 5 star service! Thanks Ruman you're not just a great salesman but also a very good genuine person. read more

Keyes Lexus - Lexus RX350 Premium - Car Dealers Near Me - Van Nuys, California

Purchased a car battery in November of 2021 , coming in for a warranty do to my car wouldn't start a couple of days ago. So I jumped started the battery and it was fine and next morning it happened again. Took off the battery and noticed that it was swollen on one side! My question for KEYS LEXUS dealership owners , GM , Parts Manager it is safe to have a swollen battery in your car? I have the receipt and the company still doesn't want to give me a new battery read more

Keyes Lexus - Normal - Car Dealers Near Me - Van Nuys, California

See all

Absolute worst experience in a car dealership I have ever had, and I have bought several cars in my lifetime. I was shopping for a Lexus 450h+ PHEV and was quoted $61,000 over the phone by Myra. Had a 40k trade-n as well. We drive over 30 min same-day to see and purchase this vehicle just to sit down with Ash, who then tells us the vehicle is $10k more! He's dead serious. When we say no, he comes back and acts like he's doing us a favor by reducing the market price to $5k over sticker (attached for reference). Bait and switch at its finest. Horrible business! You guys suck big time. read more

See all

Michael and Donny of Keyes Lexus were the best! Drove almost 3 hours to save few thousands! Definitely worth it! read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

See all

After being disappointed with the first sales associate I spoke with I decided to give someone else and am SO glad I did! Nick made a deal happen that I did not think would be possible. He even stayed open AFTER closing on a SUNDAY of all days while I waited to get my check from Carmax. Kudos to him, Jimmy, and Matt as I am now the proud driver of a 2021 Lexus!!! read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

Ruman is a wonderful gentleman very sincere and honest he knows all that there is to know about Lexus automobiles it will be my pleasure to work with him every single time read more

Car shopping is out of control right now. Because of the chip shortage - a critical component in car manufacturing, most dealers are suffering from low inventories. Which means dealers are not trying to do you any favor, instead tacking on a bunch of useless b.s. like nitro tires and other crappy dealer installed options on top of dealer mark ups. Given the current climate I was hesitant when my aunt asked me to find her a new Lexus. Found a car here in local San Diego Lexus dealership but there was no way I would pay more than MSRP plus all the other crap mentioned earlier. Got in touch with a few dealers in the LA area, but Ider from Keyes Lexus stood out. He was upfront with the pricing and went through all the purchasing process online and by using UPS next day service. And for the cherry on top, Keyes Lexus shipped the vehicle to San Diego for free! I didn't even step a foot inside the dealership. If you are shopping for a Lexus I would highly encourage you to reach out to Ider at Keyes Lexus even if you are not a local customer. I promise you it will be worth it and your wallet will thank you. read more

Keyes Lexus - Thank you Ider! - Car Dealers Near Me - Van Nuys, California

This review is for Ruman Sayed the sales rep. I called him to make a deal on a Honda HR-V, after my Mom's car was stolen. He was courteous, responsive, and attentive to our needs. After a very short negotiation process we were able to make a deal to my surprise and we picked up the car that same day! Thank you for your patience and understanding Ruman. A freshly washed car with a full tank of gas and a follow up to see that everything is still ok with the car goes a long way! Recommend his services... read more

I hardly ever write reviews but in this case my experience was very pleasant I can't help but share my 2nd Lexus purchase at Keyes Lexus. Ruman Syed was polite, efficient and extremely helpful from the moment I arrived until I drove away with my brand new Lexus vehicle. He took the time to adjust best possible value for purchase, to go over every detail I had any questions about, to show me several vehicles of interest. After I had made my purchase he was kind enough to register my phone onto the vehicle. He was the kindest man I've met at a dealership and definitely will be looking for him on my next purchase. Thank you Ruman for all your help, politeness and kindness. I'm in love with my new vehicle. read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

We purchased a certified Lexus from Safa and the process couldn't have smoother. Wonderful sales consultant and very professional. Also Karim the general sales manager was a pleasure to deal with. We bought multiple vehicles from them and recommend Keyes Lexus to anyone. read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

I am speaking from a personal experience with my Lexus purchase in 2017. This dealership is unethical with lack of morals and integrity. ZERO stars if I could. Steer away from this Lexus dealership. My experience was more specifically with finance manager Dominique Ridler, finance director Vivian Fowler, and sales man "Q" or Kuomars Askari! Also, a Justin from the finance department. Dishonest and unprofessional finance team to say the least. DO NOT work with them if they are still there. Untrustworthy establishment and staff. Please take your business elsewhere! read more

We had an amazing experience at this Lexus Dealer. We went to the dealer to look at the new TX SUV. I wanted to see and test drive the car. I did not expect to buy the car here. Ruman Syed took us on a test drive and patiently answered all of my, my husband and my twelve-year-old son's questions. He was not pushy and wanted us to feel comfortable. Every deal my husband found, they were able to match. Once we decided on the exact car we wanted, he was able to get the car in 24 hours. Almost all of the paperwork was done before we came in. There were no "surprises" when we came to pick up the car. They were honest throughout the entire process. Ruman has been able to answer all of our questions and help us with any questions we have about how to operate all of the technology. I can not say enough good things about Ruman Syed. I will recommend him to all of my family and friends. read more

This is the 3rd SUV i leased for the last 10years here at Keyes Lexus. As always, they gave me another great deal. Just look for the men, the myths, the legends. They are Ruman the man and his manager Jimmy. Seriously, they going to help you get a great deal anyway they can. read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

See all

This dealership sold my daughter a defective used car including safely issues. BEWARE... This dealership is a FRAUD!

This is my second time leasing from Ruman. He always makes it so easy and explains all of my options and got me exactly what I was looking for. I'm in love with my UX. Thank you Ruman read more

Simple oil change for 8am appts took 2 hour and 35 mins. Didn't seem busy and no one checked on me or gave updates or explanation. Going back to Jiffylube. read more

Took for 5000 service which was to basically to rotate tires. When I got home I saw a small section on my clear bra with water bubbles and a small deep scratch (clear bra on hood). Like seriously. Not recommend to get service here. The service guy was nice though, the technicians probably don't seem to be careful with your car. read more

Keyes Lexus - Clear bra on hood - Car Dealers Near Me - Van Nuys, California

Updated 02/25/22 - It has been over a week since we reached out to Ramin and Keyes and still no update or response. We have filed our complaint with the DMV, I would give Keyes a negative star if it was possible. Avoid this place, they will scam you. Avoid this place and go somewhere else. Keyes sold us a car, messed up the paperwork with the DMV and now I have a ticket from another driver on my account. We were understanding the first time and gave them the benefit of the doubt to correct it. 1 year later same issue and we have been calling repeatedly with no help. It wasn't until we filed a complaint with the DMV did they return our call. Take your business elsewhere, this is the most unprofessional and unorganized Lexus dealer that we have ever been to. We will never buy from Keyes again. read more

Where do I start. Took my car in on December 23rd for regular service and mentioned Break clicking sound when backing up and and sunroof cover rattle. Well here we are December 27th 5:58PM still no car, no follow up call as promised from 2 people there. NOT A DANG Update! Why is it so hard to get a follow up call letting me know what is going on with my car? I mean I would understand a small mom and pop dealership but from Keyes this is a freaking joke. Only thing left at this point to do is call Lexus corporate to get to the bottom of this. Thanks keyes Lexus for such a trashy service!! Update: 12/28- emailed the GM and contact the dealership THEY STILL DON'T KNOW WTF, did they drop my car off at a different shop that they don't know. So much for Lexus trained technicians. read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

Thanks to Ruman for helping me drive away in my brand new 2022 Lexus IS 300! He was a great salesman and very attentive. read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

See all

Got an amazing deal on my new Lexus GX! Kevin was a pleasure to work with, he went above and beyond in getting us a great deal for my trade in and my new GX as well!! Keyes Lexus is the way to go! read more

Amazing experience, Kevin helped us a lot on our purchase on our vehicle , strongly recommend.

It's great seeing Ruman receiving the recognition he deserves in these reviews! I had the great pleasure of purchasing my car from Ruman Syed at Keyes Lexus in Van Nuys. Immediately after speaking to Ruman over the phone I felt that I would have the kind of experience buying a car that people dream of. He went above and beyond in working with his team to get me the exact color and specification of the car I wanted at a price that was reasonable in today's market. He even patiently waited for me and my family when we were running late. During the purchase he gave us a very thorough walkthrough of the car, and helped us set up the connectivity features of the car. After our purchase he reached out to make sure that we were happy with the car and to answer any questions we had. I had shopped around before coming to Keyes Lexus, and the current market had given most other dealership this air of arrogance, this "who cares if you don't buy this, someone else will, get out." It was extremely refreshing to have actually been treated like a customer by Ruman and his team. It'll be hard to not be loyal to Lexus for the service I have received. Thank you so much! read more

Could not be happier. Got a great deal, not to mention how hospitable and humble Ruman was. He really cares about his customers! Thank you! read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

Got my car service for 5000 miles service and Anthony Pastoral helped me. I don't know about getting a service for my car, but Anthony is knowledgeable, courteous, and honest. He explained everything that needed to be done, and after the service he thoroughly explained what was done to my car. Awesome service Anthony, will sure be back on the 10k service! read more

Returning, satisfied customer alert!! A few years ago, I leased a car from Keyes Lexus, with the help from salesperson Ruman Syed, general sales manager Alexander Ayyoub, and financial manager Jimmy Amour. I was so satisfied with their services that when it came time to return my lease, I knew they would be the best to work with again. I wrote a review for them over 2 years ago saying that they will have my continued loyalty and I wasn't lying! I returned 2-3 weeks ago. The team remembered my family and I right away and made us feel so welcome with their big smiles. We worked closely with Ruman Syed and Alexander Ayyoub again. Ruman showed us all the cars, patiently sat with us multiple times and thoroughly discussed what would be in my best interest with the next vehicle I wanted. Ruman does a great job at keeping us smiling always! He has such a positive attitude and was so helpful, just like last time! Alexander ensured I was satisfied with the deal and that everything was going smoothly along the way. It appears that everyone is so happy at work, and I can see why - Alexander is a humble and kind leader. I ended up leaving with a new purchase of a Lexus NX450 hybrid, and I couldn't be happier! When it came to financing, we were happy to be able to say hello to Jimmy Amour, but since he was with another client, we met with another financial manager. We had the pleasure of working with financial manager Nick Arustamyan. He was so wonderful as well, and made the paperwork process enjoyable and financially educational. I learned several things from him, in regards to financing and credit, which I was very grateful for. Nick is very thorough and efficient. I have been to multiple dealerships, but with all honesty, nobody is more professional, caring, patient, and humble, as this team at Keyes Lexus. I will continue to refer them to friends and family, always! My brother will actually be making a visit soon since his Lexus' lease is almost over as well :) Thank you, again, to all of you! read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

I have been driving Lexus past so many years and own couple of different Lexus now. Always take my Lexus to the dealership but never got cheated the way Keyes Lexus cheated me recently upon my last visit for service. I scheduled an appointment for my GX460. This vehicle was due for 65K Miles service and upon talking with agent on call, I was advised to get tire rotation and oil change that would cost me all together right under $200. During my visit for service at the dealership, I was advised to get Lexus recommended 65K mile service that would cost another/about $50 but would cover some inspection, that maybe helpful. I agreed and 65K miles serviced was performed on my car. I bring the car home and day after I left with my family for road trip to Bay area. We stopped over for a break at a busy place on our way and guess what, the battery died. I tried to restart and couldn't succeed since the battery was completely dead. With the help of some gentleman around at the restaurant we jump start the car and drove non stop straight to the hotel we were planning on staying. Next morning with the help of one of the hotel staff, I got the car started and took it straight to the nearest mechanic. I was told the battery is completely dead and needs to be replaced. I was shocked and my concern is why in the world they gave me the fake inspection report with no concern about battery, inspection report attached to this review. Per their inspection report, battery passed the test. I wish they run the test in reality and I would have got the battery replaced immediately. Imagine anyone traveling with the family during holiday season and then dealing with all this. I owned different Lexus in last over 15 years and never have been cheated like this. I tried to call the manager as well, but guess they are more occupied with other high priorities. At this point I am not even sure, if they really did the oil change or just washed my car and gave me back. I am glad I didn't agree to get the tire replaced through them, which they insisted during my visit. My only advise to others is be aware on what they are saying or doing to your car. After this experience, for me personally, I am not going there ever, even when I need to buy a new one. It's been more than 2 weeks this happened and still they haven't even returned my call. Good luck read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

I went to look at an L/Certified Lexus UX 250h on August 31. The vehicle had small dents the size of a dime on each side of the vehicle as well as numerous scratches. Worse, and unacceptable, was the interior had an overwhelming odor of cigarette smoke--purely saturated with it. The car was not washed nor detailed, the carpets were dirty. This car should not be an L/certified vehicle. It should have failed the inspection. This speaks volumes to the dealership's scrutiny, and attention to detail, which is the founding principle of the Lexus brand. I refused to test drive it and decided to look at different, brand new Lexus models. Specifically, an RC 350 F sport. They quoted me pricing of $1179 per month. This seemed outrageous to me, and was, because two days later, I purchased a new, fully-loaded, 2023 RC 350 F Sport at Lexus of Glendale for a few hundred less with the same money down. Additionally, I went to this dealer for service with my previous Lexus over the years. Professional, but unkind and unfriendly. The last time I used them I left with grease on my passenger seat. They also missed a very serious brake problem that had been brewing over time. Again, this speaks to their level of scrutiny or lack thereof. In 2007, I went there looking for an RX 350 (which I purchased at Jim Falk in Beverly Hills). I recall they wouldn't let me test drive anything until they ran a credit report, took my car keys for an appraisal and wouldn't willingly return them until they could get me to make a purchase; I spent almost an hour talking to different sales people and a manager about buying a car they wouldn't even let me test drive first. Having said all that, my first experience with them 16 years prior was a fiasco, and I should've known better than to try them again. I obviously cannot recommend. read more

Karim, the General Sales Manager was very helpful, professional and understanding. He gave me the best deal and outstanding service with ease and great respect. I am so thankful for his help. Also, professionalism was on the highest level. I got a great SUV and loving it. Thank you! Albert, the Product Specialist who found exactly the car that I was looking for. He was very attentive, professional, helpful, responsive, very knowledgeable and detail oriented. Great Product Specialist. Albert, thank you for all your help!!! Will definitely comeback for all the car services and will highly recommend this dealership to everyone. read more

Please stay away from this dealership. I purchased a used vehicle and I was promised the world by the sales team and manager and I got nothing in return!!?? The manager Ramin it's not to be trusted.??!' He is truly a USED CAR SALESMAN!! They gave me only one key for the vehicle, no owners manual and he did not negotiate on the price. If it was not for my wife I would not have bought the car from them. Stay away!! read more

I negotiated a deal via email for an incoming car. We agreed on a price, but they demanded that I go in the same day to sign the contract even though I was feeling a bit under the weather. They said if I didn't go in that day to sign the contract, they wouldn't keep the price. So I went in that night to sign the contract and pay, but they pulled the rug under me and said they couldn't sell me the car at that price. Then they tried to sell me another car. Needless to say I was disappointed that the hours I spent looking for the exact car I wanted, negotiating with them and driving all the way to the dealership were all for nothing. These guys are snakes. read more

Simon Sigua and Karim Sahnoun, General Sales Manager went over and beyond for us with leasing a new Lexus. The market is tough and these two at Keyes in Van Nuys on Van Nuys Blvd made it easy and helped me afford my dream car. They made it possible to drive home in my new Lexus the same day! Everyone was very friendly and kind and I would recommend them to my friends and family. Simon was very kind, patient, and had over 14 years of experience and knowledge of the cars. Thanks for helping us!!!!!! read more

came in to get an oil change and anthony pastoral in the service area is zero help and is a dick

I am a repeat customer here and worked with Salesman, Doninic Barbar, and he was awesome. I walked out with the exact car I walked in, hoping to find. Dominic was so patient and helpful. I will be back time and time again. read more

Sam Santoso and Michael Cabrera helped me with my purchase and trade in. Like all the reviews say, they were amazing and made the process very smooth. They are professional and courteous and made my experience the best that it could be. Please ask for them the next time you have to buy a car from this dealership! read more

Before heading to any dealer please do your research especially here . They will swear up an down that they are not affiliated with other online car sites but they're own site reflects the same price. They're so called manager "Ash" who is just a regular sales associate has an inferiority complex, can't handle a strong woman and was anything but professional. After allowing them to waste 2 plus hours of my time i obviously walked away.. did they call me 5-10 after leaving yes, and they expected me to come back for the same price. You got me all kinds of fuxed up" . Please be mindful where you spend your money. Dealerships need new tactics, their game is like half of a century old and still expect it to work . Negative. read more

Every time I bring my care for service I am treated amazingly well! Anthony is a class act! 100% Customer Service and takes excellent care of me everything for me every time! He is so genuinely kind too... Excellent experience! read more

My experience so far with Keyes Lexus (Lithia Lexus) .... Its going to be in detail......... So keep some time to understand their shady practices. I am planning to open a case against them with Automotive Bureau & DMV & also planning to contact an attorney for Fraud Investigation. I will also reach out to Lithia corporate and will make a formal complaint to them, before taking any action. My experience started when I took my Benz AMG GT to sell to the dealer and was also kind of attracted towards the new LC 500 Convertible, so wanted to check that out. I met with Ehsaan salesman. Seemed like a nice guy. He is a newbie and it was the very first impression that I got from him that he doesn't know much about the cars that he is selling, but because he is trying to make his living, I ended up talking to him and didn't request for another salesman. He called his so-called Manager "Ash" which another buyer also has pointed out. This person is definitely a scam Artist. Please be aware of him at any cost. So further to add to my story.... Ash, got me a price for my car as $65,000 and I told him that I already have an offer for $75 from CarMax. He also knew that I am interested in LC500 Convertible which he was asking for $10,000 more over the sticker price, as per him. Long story short, I ended up making a verbal deal with him that I will be interested in the purchase and I told him that my Credit Score is 800 plus, so asked him to get me the best rate possible for finance as Credit score will not be an issue. He came back and said 2.99% after few minutes. I left home and did some more research on the car on their own website and realized that there was special of 0.99% financing available for LC500 Model on approved credit. After going back to him, I asked / countered the same to him and he immediately agreed to lower my %age to 0.99% and gave me the monthly payment on based of that. But I didn't like the fact that he was sneaky earlier and didn't tell me the special rate advertised or being offered by the manufacturer. He obviously knew, but he kept it a secret to make more money and that is deceiving in my eyes. During the time, when we were waiting for the paperwork, Alex the Sales Manager promised me that there will be a gift for me & my friend (who went along with me, will be available later and I can come and pick it up) as it was late and they didn't have the store person to provide the same to us, which seemed really nice from his part. Anyways, when I went to finance and signed the docs and I agreed to many other optional coverages, but refused for their so-called "Surface Protection" and "Theft Code" which is obviously an optional coverage, but they refused to take it out. I ended up buying the car anyways, as I was in love with the car and I am known to be an impulsive buyer (Once I ended up buying the AMG GT - same as referenced above & another LC500 in less than 24 hours just to spite the General Manager of Keyes European; but that's another story). Anyways, now the car that I purchased, after reaching home, I realized that the trunk doesn't open. Yes, I should have checked it there, like I said I am in impulsive buyer (never check cars or even take a test drive before I buy them). That is completely my fault. I called my salesman and mentioned to him about the problem, he said take it to service right away. I made an appointment upon his advise. Service said the car was in valet mode. Before visiting the service advisor before the day of my appointment, I also asked Ehassan that as I will be visiting on a certain day, and then that I will stop by to take my gift that I was offered by Alex. He said, no problem and that he will have it on his desk drawer. During the visit, he was not there as I was advised that he was on leave. No biggie. Last month, I went again to him as I needed the addendum sticker that was on the car itself, but I forgot to collect it (which was for $9,995 for black package on my car) and during the same visit I thought of checking on my gift also. I was surprised and was in total shock, when Ehsaan acted like he has no idea what I was talking about. I was totally astounded and the fact that they will treat a customer for just a mere gift and the addendum (which I needed to provide it to my Insurance Company), they acted like I have asked for something which is unreal and cannot be produced. During the conversation & argument, I thanked Mr. Ash sarcastically, but he took it as a compliment and mentioned "No problem, that is what we r here" I actually meant that thank me for opening my eyes, and I will never do business with Keyes Lexus again. Since last month, I have been trying to get that Addendum Sticker and they are not responding and keep delaying by falsifying promises. Mr. Alex is going one step ahead, by saying the gift cannot be given as the company has closed which makes the gift. Stay away from these shady business practices. read more