If I could give your rating of zero I would. The best the Manager would do is say he would pay part for a second key after the review I gave them. I told my wife that is what you get from car dealers.. lies. These people should pay for a second key that they promised at the close of the deal. We went to the Range Rover dealer to get a key and they quoted $1103.60 and that was without it being programed... I'll guarantee never again to deal with Keyes... all over a damn key!! read more

Ruman Syed assisted me in getting my new 2024 Lexus IS 300. He was very attentive, helpful, and overall awesome! Thank you! I highly suggest working with Ruman if you're in the market for a new car. read more

Keyes Lexus - 2024 Lexus IS 300 - Car Dealers Near Me - Van Nuys, California

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Not a good experience, the old switch up trick, had a used vehicle advertised, I went in to see it and the guys who assisted me was Tim. Even though I am a woman I know my cars, I looked at the car and it had no paint protection film on it, when we he showed me the breakdown of the costs, all of a sudden there is a paint protection charge of almost $2K, when I asked him to show it to me on the car he started to stumble and fail, it was pretty funny actually. Save your silly games for the novice buyers. Better luck with the next unfortunate client. I am going elsewhere. read more

Wow, this place is amazing! I'm in the market for a new car because my Corolla was totaled in an accident. I called that night, and Ruman Syed answered, scheduling a visit for the next day. I wasn't even expecting to buy an SUV hybrid NX 350h. Imagine going from a sedan to an SUV! By the way, it's for my wife to drive daily. I want her to have a reliable and safe car whenever she goes. Ruman Syed and Jeff, the finance guy, closed the deal for my wife and me. It was quick and easy too. I only had a small window to shop for the car because I needed to pick up the kids from elementary school. We test drove the Lexus NX 350h and loved it after driving around the block. Ruman was very helpful from beginning to end. He provided great customer service and was straightforward. Might come back someday to get a family car. read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

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Hi thanks for helping me out Moises banzan to get a car for my son his first car he's very gentleman I like how he talk to people awesome he's very friendly I would like to recommend him his job it's my respect thank you u Moises read more

We made a deal with a sales manager , his mame is "Karim". He helped us to get a huge deal, and finally, we picked up the Lexus that we wanted. Satisfied with comfortable sales manners. We will recommend him to all my friends and relatives. read more

never never never buy from Keyes Lexus, especially if your from out of state. They gave me a great price, but the car I bought was missing the accessories I had purchased. They say they will call you back, but don't. It's been over a month and I'm still waiting for a call back for my vehicle title. My bank hasn't received the title, nor I so I'm in able to register it I. my state. next is a complaint with the California Attorney Generals Office and a civil lawsuit. read more

recently had the pleasure of interacting with a salesperson by the name of Safa Hossani at Lexis, and I must say, it was a truly exceptional experience. From the moment I stepped into the showroom, I was greeted with warmth and professionalism. Safa was incredibly knowledgeable about the Lexus lineup, answering all of my questions with patience and enthusiasm. What impressed me the most was his genuine desire to help me find the perfect vehicle for my needs rather than just making a sale. They took the time to understand my preferences and budget constraints, offering valuable insights and recommendations along the way. Furthermore, the auto industry Lexus represents is top-notch. The vehicles are not only aesthetically pleasing but also built with precision and innovation, reflecting Lexus' commitment to quality and excellence. Overall, my experience with both Mr.Safa and Mr. Karim Sahoun and the Lexus brand exceeded my expectations. I highly recommend anyone in the market for a new vehicle to visit Lexus and experience the outstanding service firsthand. Male sure to ask for Safa. read more

Keyes Lexus - My sales person Safa at Keyes Lexus van Nuys - Car Dealers Near Me - Van Nuys, California

Had a really great experience buying my new Lexus at Keyes Lexus. My salesperson was Feri, and she was so nice and helpful. She was welcoming and got me in and out of the dealership with everything I needed in no time. The deal I received was much better than others I received in the area, so I am very happy I went to Keyes. Thank you, Feri, for making my experience go so smoothly! I am so happy with my new car!!! read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

Huge shout out to ruman syed my saleman The sales manager jimmy and my finance guy sam They made this car buying process an absolute breeze please please please come buy your next car here if you want an easy care free experience read more

My second review of Keyes Lexus Van Nuys and second visit. But my first review from 2018 has apparently disappeared. Danecia was our service agent once again, very helpful and considerate if not a bit frazzled at times, apparently with work overload. We waited around for our 110,000 mile service and some noise complaints, while taking advantage of their free amenities in the spacious waiting area. Though I did notice the carpet was overdue for a good cleaning. Which matters the longer you wait around. So after some 3 hours, Danecia made us aware of the noise findings$$$$. Oh well, no one ever said repairs for a Lexus would be cheap. And after hearing that the needed repairs would take another estimated 4 hours, we opted for a loaner and arrived back today to find our vehicle just about ready to drive us back home. Minus the irritating eeks and squeaks. read more

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Had one of the most unpleasant experiences ever on Saturday, September 16th, 2023, I was a prior customer who purchased a brand new 2016 is200t f sport cash in 2017. I came in Saturday to trade it in to purchase a brand new 350 nx, to say the least, I was so disappointed in the service and lack of respect that was shown to me. I had only ever had my is serviced at your dealer, Ali (who had always been super with us) was my service advisor and knew the immaculate condition my car was in, It only had 42000 miles on it, that car was pristine, not a scratch or dent on it. When ready to make a deal on a new car i was never so insulted, I was offered only 17,000 for my car, way below the blue book (blue book was 21,000 to 24,000), I told the gentleman Jimmy who made the ridiculous offer to me to be more realistic, told him to give me a more realistic number and let's make a deal, he refused to even work with me. My salesman Ruman was great, very friendly, kind, very helpful, Jimmy was a total jerk, giving me lines of bs how my car needed all sorts of work, telling me he needed to put $4000.00 of work into my Lexus 200t is F sport right away, funny thing is that I had just had the 40k mile service done within 6 weeks and not one mention from any mechanic of anything wrong with the car. I ultimately walked out, disappointed in your dealer ship specifically Jimmy. What I can say is that I went to Glendale Lexus and had the best service, they offered me a real offer for my trade in and worked with me on the purchase price and I gladly left with a brand new 2024 lexus 350 nx. You have lost me as a customer, I will gladly take my new Lexus to another dealership for service and will have no problem letting other people know the terrible treatment that was received that day. It was very apparent that there was no care for a return customer and no care from your staff to make a deal, sadly your dealerships loss. I sadly had to give 1 star, I would have rather not given any... read more

Keyes Lexus - 2024 Lexus 350 NX AWD - purchased same day from Glendale Lexus after leaving disappointed from Van Nuys Lexus!! - Car Dealers Near Me - Van Nuys, California

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Horrible service department. I waited 30 minutes after my service appointment before leaving because no one helped me. Additionally, the last time I was there for an oil change it took over two hours. I don't recommend their service department. Go to Longo Lexus.. read more

Ruman is wonderful and one of the best salesmen I've had the pleasure of doing business with. He was attentive, kind and eager to help me secure the best deal possible. At no point did he try to push (as many dealerships before him did) and he was genuinely interested in staying in the budget I set out for myself and helping me leave in a vehicle I would be happy with. He succeeded in doing just that! I traded in my car and left in a car that I absolutely love. He even stayed after hours while I was in the finance department to make sure I was taken care of and had everything I need. Anyone who is looking for a car should ask for him!! Thank you Ruman you are the best!! read more

Keyes Lexus - Ruman and I - Car Dealers Near Me - Van Nuys, California

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I was really impressed with the exceptional service provided by Ruman. Even though he seems busy on the phone times to times with other customers which shows highly requested he is, he still made sure we felt prioritized and taken care of. His ability to multitask without making us feel rushed was genuinely impressive. Everything he told us during the process was honest and accurate, and he followed through on his word. On top of that, he helped us lock in an amazing deal on our car. If you're heading to this dealership, ask for Ruman, he knows what hes doing and will delivers. read more

What can I say, SYED is the BEST Salesman EVER!!! I am beyond grateful for his expertise and kindness. He definitely made me feel at ease and made the whole process as easy as possible. From the beginning he helped me and brought to life what I have been working hard for! Syed, THANK YOU for being an amazing human inside and out, I will forever be thankful for you!!!! Can't wait to see what the future has for me and if I'm in need of another Lexus, I know who to go with!!! I am so excited and happy to be driving my vehicle. read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

We were working with Ruman for three days to get the best deal possible and he got the deal done for us! Ruman is very attentive and honest, he treats you like family and genuinely cares. Ruman hands down has been the best sales rep I've ever met. If you're looking for a new Lexus highly recommend going to Ruman! Thank you! read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

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We bought a Lexus RX 350. I can't thank you enough to Sam Santoso who made our sale so seamless. He went above and beyond for us to meet our payments and expectations. His customer service is FANTASTIC!! Another shout out to Hagop who also went above and beyond. If you guys need to buy a car. I HIGHLY RECOMMEND them. The car I wanted is very hard to find due to the color combo but Sam made a way to find it for me and get it ASAP. I promise if you go to them, you will be treated like family!! Thank you Sam and Hagop!!!! You guys are awesome!!!! read more

My wife and I traveled over 300 miles to purchase a car from Keyes Lexus. Our salesman Ruman Syed was a great to work with. He was honest, responsive, knowledgeable, and accommodating. I will refer my friends and family to Ruman. I highly recommend him if you are looking for a Lexus. read more

When we brought the car, salesman and financial manger said they will order the parts and fix the headlight so we don't have to wait over there. We trust them and purchased the van on 9/8/2023. As of today 10/27/23, whenever I text the salesman he response me a week later and said he will look into it. Then never come up with answers at all. Your company put a lot of advertising to make customers come to buy the car, but what kind of service giving to us. read more

Keyes Lexus - Headlight with water inside and said will fix for me. - Car Dealers Near Me - Van Nuys, California

If you need anything for your Lexus, talk to Bill Horvat. He is the most helpful, honest and kind worker there. He made sure i got the best deals on the work i needed for my car. read more

Went over there to get to look at some cars and had an offer for my car. They said that they gonna check my car and one of the idiots that is working there start driving my car without asking and he was smelling like cigarettes and after he came back in my car was smelling like cigarettes. I ask him who let him drive my car and he start giving me attitude that he never asking someone to drive the car. I was not even sure if they have a car to offer me for my needs and he already was acting like he bought the car Elda was the girl who gave him my keys and told me that the guy is gonna check it. Not drive testing. From what i understand from that idiot is that checking and drive testing is the same thing and you can do the same thing with all the cars from their lot. The sales guy was okay trying to figure it out what car is best for me. But he didn't had too much time because that idiot with a suit with 10 numbers over his size, stole the whole show. They called me to come there and they give us the worst customer service ever!! I told them that in my car is smelling like cigarette and they start laughing. What a joke of a dealership read more

I recently visited this dealership after coming across a 2020 Honda Civic listed online for $18,892, which seemed like a very reasonable price. What initially drew me in was the attractive price, but unfortunately, the experience quickly turned frustrating and disappointing. After I requested more information, I was contacted by Parisha, who was friendly and helpful in setting up an appointment for me to view the vehicle. When I arrived at the dealership and began looking at the car, I immediately noticed that the price listed on the vehicle was $4,000 more than what was advertised online. The online price was $18,892, but the price on the vehicle was significantly higher. I met with Parisha, who accompanied me on a test drive. During the drive, I noticed some wear and tear on the vehicle, which is normal for a used car. The seats and overhead cloth were stained, but the car overall seemed okay. When I asked Parisha about the pricing discrepancy and if they would honor the online price, I was told no. I was informed that the price on the tag was the "special price," and they could not honor the online listing, even if I purchased the car online. When we returned to the dealership, I expressed my concerns about the price. I was approved through my own institution and didn't need their financing, but I was still interested in seeing what kind of deal they could offer. Parisha came back with two options: $5,000 down with a payment of $354, or $10,000 down with a payment of $245, bringing the final price to $24,540. I was also shown a breakdown that included $3,000 worth of add-ons, such as repair work for interior stains, scratches, and a lifetime battery warranty. I informed Parisha I wouldn't be needing any of these add-ons, but I was informed that they were already included and couldn't be removed. I was then introduced to Arman (If im not mistaken), a sales representative at the dealership. He reiterated that the add-ons could not be removed, explaining that the dealership includes them for the customer's benefit. I questioned why these add-ons were considered beneficial when I had explicitly declined them, and I also inquired why the vehicle, purported to have these add-ons, was not properly cleaned or prepared, given the visible stains and scratches. Arman was unable to provide satisfactory answers and continued to advocate for the higher price. He further stated that the online pricing was incorrect and that such discrepancies are common, requiring clarification upon the customer's arrival. This practice seems misleading and raises concerns about false advertising, potentially wasting customers' time. I made it clear that if they couldn't honor the online price and remove the add-ons, we wouldn't be able to make a deal. Arman then went to talk to financing and returned with another gentleman, Hady, who introduced himself as the finance manager. Hady also insisted that the add-ons were non-negotiable because they were already included. When I asked why the car wasn't in better condition, especially if these add-ons were already factored in, Hady reduced the price of the add-ons to $1,550 but still couldn't explain why I was being charged for something I didn't want or need. At this point, I expressed my final offer: $20,000 out the door, after taxes and fees. Hady asked for my final number, and when I told him, he shook my hand, but then said they couldn't do it. I thanked him for his time and left the dealership feeling frustrated and misled. The next day, I received a voicemail from the sales manager, Natalie, asking if I had any questions or concerns. I called her back to express my frustration with the entire process, including the false advertising and misleading pricing tactics. I left a voicemail, but 5 days have now passed, and I've yet to hear back from her. This dealership's practices feel like a scam. They mislead customers with pricing discrepancies between online listings and in-store prices, push unnecessary add-ons that can't be removed, and are more focused on making a profit than helping customers get a fair deal. I would not recommend this dealership to anyone looking for a straightforward, honest car-buying experience. read more

This has been the worst experience we've ever had at a car dealership. I usually don't leave reviews, but this was so bad that I had to. My parents were trying to negotiate a price with a salesperson named Hady Fahed, and the whole time, he was belittling them and making it seem like they were dumb for the prices they were asking. He was younger, so we tried to ignore it, but it got worse. He started scoffing at them and asking questions like "Are you serious?" and "Where did you get that price?" Mind you, we were trying to bring the price from about $43k down to $40k. Mid-negotiation, he went on his phone and started texting someone, as to show that he thought we were wasting his time. He was very unprofessional. I don't care how outrageous the asking price of the customer is. You shouldn't ever scoff at or belittle the customer. Just nicely decline (which he did NOT do). Please don't waste your time coming here. If you do, make sure you don't try to negotiate with Hady. He is very unprofessional and will make you feel like you are crazy. Terrible, terrible salesperson. read more

I'm leaving this review strictly for Ruman Syed, the female master pianist on the second floor, and the finance gentleman (I believe he's Pacific Islander) BUT mainly Ruman... huge huge shout out to Ruman for my enjoyable experience at Keyes Lexus. I've never bought a car from a dealership before and was quite nervous and intimidated by the process, but Ruman made this process seamless and as stress free as possible. This may have been the fastest car sale because we were able to cut a deal before the car was listed with pictures on the market! Ruman is extremely kind, accommodating, thorough, helpful, and knowledgeable of all aspects of the industry and he made me feel good and confident in my decision to leave with my dream car. Ruman is a fighter and will make sure to help get you the deal you're looking for. I was able to come in and leave with the car I wanted, nothing more or less. Not to mention, he won the car salesman of the year award! (ask him to show you a pic of it) I highly recommend Ruman Syed if you're looking to buy from this dealership. Thanks again Ruman! read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

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They have online listings of cars already sold. Basically they trick you into coming in and then you get told they sold they "just" sold the car. Stay away from this place read more

I purchased my 350NX Lexus at Oxnard Lexus-well worth the drive! They are so easy to deal with and stand by the customer service that Lexus is known for and strives to maintain! After having a faulty run flat tire and sensor I took my car to Keyes Lexus, since I live in Sherman Oaks, and was told since the sensor wasn't contained in the car any longer, the wouldn't honor the warranty on. 3000 mile NEW CAR! Oxnard Lexus assisted and is an absolute pleasure to deal with. Keyes Lexus-BUYER BEWARE! read more

Great customer service from sales guy Alfred. Unlike other dealerships like Thousand Oaks, they were able to give me a number I agreed on paying over the phone before going in. This avoided sitting in there going back and forth on numbers. That alone is the reason why I chose to drive to Van Nuys when I'm from Ventura County. Time is valuable and not everybody has time to spend hours at the dealership. I paid cash and he was straight up with the out the door #. No surprises. Overall it was a smooth sales process. read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

Great experience at this dealership. Dany Banayan helped me tremendously. He is very knowledgeable and professional. I am very happy that I got my Lexus RX 350. read more

Excellent service! Highly recommend Joe as a service advisor. He always provides clear and honest recommendations.

Samaneh Jarzegar and Justin Samaan were very dishonest and lacked integrity in my wife's car purchase at Keys Lexus a couple months ago. When we went to the office to negotiate the purchase, she showed us a paper and I noticed two charges of $995 each in addition to taxes, registration fees and purchase price. One was for ETCH and the other one was for Perma Plate. We asked what those two charges were and Samaneh replied that those goverment charges and they were not optional. I replied to her that I knew about the licence/registratin fees that were supposed to be around $600 so why we would have to pay $1,990 in "mandatory goverment fees"? She just replied that those charges were imposed by the goverment and were not optional so we decided to pay those charges. I found out later that those two charges were optional and one was a Theft Deterrent sticker that costs about $20 and you can put it yourself on the car window. The other charge for Perma Plate was for a coating that they put on the pain which is worth about $200 and it doesn't even look like it was applied. We also told her that we wanted to pay cash for the purchase but they still run a credit report for my wife. Samaneh said they still run a credit report even if you are paying cash. I found later that they don't have to run a report but they choose to do it to finance you the purchase as they make money and commission for financing a contract. After agreeing on the purchase, Samaneh took us to the finance person (Justin Samaan). Justin told us that he just needed a credit card to charge $5,000 as it would benefit us because "anybody loves points" on a credit card and the rest we could pay cash. So he made us wait for about 15 minutes outside his office to do the paperwork. Then he brought us in the office and explained to my wife that all the contract information was on a "Zip" memory card that he would give her after signing all documents. He had my wife sign about a dozen documents on an ipad but he never showed my wife the documents where it stated that two charges for $1,990 optional and it had a better description of what the two charges were. Also, Justin never showed my wife that it was a financing contract financed for 72 moths at 7.99% interest. He also had my wife sign a declination consent for a Purchase Cancellation Option Agreement as "no body ever buys it" and you would have to pay $500 restocking fee. About a month later, we found several imperfactions on the car as we did not noticed when we bougth the car because it was very dusty and the imperfections were spray painted but the pain started to come out after a few weeks. My wife didn't want me to write a complaint but I don't think is fair that dishonest take advantage and play with your intelligence to make sales. I read a lot of similar reviews and found out that 12 keyes dealers are now owned by Lithia Auto Sales and they are pressured to make profits. read more

I bought my new Lexus a couple of weeks ago and I want to say that it was my best experience in buying cars. It's very important for me that the sales managers are friendly and understand their business. My experience of buying a car was with an amazing person - Ruman. It was already late in the evening when we went to the dealership, but despite this, Ruman stayed with us solving all our questions, which seemed to me very professional. It is clear that a person loves what he does! I also want to mention other people with whom we had to contact in the finance department and other staff - all amazing people! I'm glad that I take my car right here! P.S. Ruman!!! Hi from Julia and Slava! :))) read more

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First time doing business with Keys Lexus. It was definitely a great experience. The salesmen Mr Ruman Syed was extremely helpful. He went above and beyond to inform us and helping us make the best decision for our family. He was extremely knowledgeable and patient answered all of our questions and concerns. For the first time doing business we had no pressure to buy a car. We look forward to the many adventures our suv will take us on..on behalf of an excited family. Thank you Mr. Syed and the team over at keys Lexus. read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

Keyes Lexus of Van Nuys rocks! Ask for for the VIP sales manager, Danny Banayan. Danny is highly experienced. He's very easy to talk to, listens to the customer's needs and provides appropriate and timely responses. He's not pushy at all. The cars sell themselves, yes, BUT, my husband and I appreciate that he is very professional and straightforward. We drove 40+miles to meet with Danny at Keyes in Van Nuys. Yes, we passed by several dealerships on our way here and it was worth it. I just leased an RX450hybrid and I'm very pleased with the transaction. It was easy, fast and painless. What's even better is that the car I got was the color combo I love! Can't wait for the car to arrive. If you're considering to purchase or lease a car, look no further and visit Keyes of Lexus. Ask for Danny B. You will not be disappointed. He's the best! read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

Thank You Thank You to Danny Banayan and John Saado. You both made it happen for me and I really appreciate the patience and the extra mile you went. If you're looking for a Lexus go to Keyes because you won't be sorry. Thank you for the great experience and I'll make sure to send my friends and family to you both! read more

Ruman at Keyes Lexus is very accommodating and professional. He was patient, explained, and answered all my questions in detail. Karim, the general manager, and Nick in finance, are knowledgeable and professional, took me through details and options more than I ever wanted to know. Lexus wasn't interested in buying out my lease car, but Ruman was so nice and did the grounding for me. I came to test drive and left home in a new Lexus. read more

I had the same experience as a lot of other customers on here. At first, I thought I was the only one that got scammed over $3000 for "non-negotiable" fees such as paint repair warranty, roadside assistance, and "free" oil changes. All of which I did not want and deemed useless. They hid all of these extra fees until the very end when you go upstairs and talk to the very intimidating, very unfriendly financial manager. Make sure you double check the contract. First off, the agreed price wasn't what was on the contract. Second, they add all the extra fees even though it clearly says "optional" next to each one of them. When you bring it up to them, they just say you have to pay for it. No explanation given. Never have I experienced a place where they force you to purchase optional services. They've lost a customer in me and they've lost a potential customer in my brother who was looking to buy his next Lexus from here because of their shady practices. Lexuses are really good cars but I will advise everyone I know to go somewhere else to purchase them. read more

Keyes Lexus - "Optional" services that are non-negotiable. Should be changed to REQUIRED. What a scam. - Car Dealers Near Me - Van Nuys, California

bought our NX300 here a couple of years ago, had to work hard to keep the dealership from cheating us in the purchase ... had been getting car serviced here since. Today, incredibly rude service advisor who couldn't be bothered to point me over to parts department, was going to bite the bullet and pay $40 per spark plug but at the parts department they told me the price was always too low and they were actually $60 apiece, ignition coil is and unavailable, and the guy on the floor to whom I wished to express my dissatisfactionmay or may not have relayed my concerns to somebody or may have just walked back into an office and then come out and told me he had relayed my issues to management. may or may not have relayed my concerns to somebody or may have just walked back into an office and then come out and told me he had relayed my issues to management. Somehow this whole dealership just seemed very uninterested in doing honest business or taking responsibility for customer impressions. I cannot imagine wanting to come back here and buy or have any service performed in the future. read more

I am very pleased with this dealer, especially the general sales manager Karim Sahnoun, salesman Dominic and sales manager Jimmy. They gave me a great discount on my Es300 hybrid. Very cool car and great service. thanks for the car. I recommend everyone to contact them read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

Disappointed! Good service until you purchase the car! purchased a Rx 350 6month ago, they never gave me my second key! Ask my dealer MICHAEL CABRERA, he just always tell me he is on it or emailed people and then never follow up again until I text him! Last time he told me will get a Mail soon, now few month after, still nothing ! And just texted him and he still says he is on it! If you gonna purchase car here , better look for a dealer that are responsible! read more

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