I've always had a good experience here, and have mainly come for oil changes and smaller…read moremaintenance items on a few different cars. A more complicated problem with my car + an especially great experience at this shop left me wanting to leave a review! I started having some very common water pump and vacuum system problems with my beloved 718 Cayman S a few weeks ago - these are well documented issues with the car, but can be very difficult to diagnose and truly fix. When I first started having problems, I decided to go to another shop in the area to get a diagnosis to figure out what was going on. That shop gave me a lot of stress and very little confidence that we would get the issues sorted any time soon, so I decided to come here and met with Amir. Again, the vacuum issues on a 718 especially can be a bit complicated to diagnose. From the moment I started working through these issues with Amir, he was very good on communication, transparency, and did not in any way run up a bill of other random things just to try to get more money. He sent me photos every step of the way of what was being done to my car, communicated on parts coming in, etc - I felt very comfortable having my car there. When Porsche took longer than they had promised us to get a part in, Amir made the wait much easier by helping me out with a rental. The car was driving beautifully after I picked it up, but I ended up with a fault code again and I had to come back in - I don't fault Amir/the shop for this at all, 718 vacuum issues can be very complicated and oftentimes there is no "issue" left other than a ghost code. The experience of coming back here to diagnose why this code came back actually solidified my confidence in this shop - they were once again extremely transparent and very considerate in making my second visit quick and painless. My car is in phenomenal shape, and I saved a good amount of money (and headache) compared to what I was quoted at another spot down the street. Thank you Amir!

Called around 11am on a Saturday for an oil change on my 1993 Mercedes 300E and they were…read moresurprisingly able to accommodate and quickly. Amir was very knowledgeable on these classic Mercedes and fixed the fuse Issue I was having on my dashboard for free. I'll definitely be back!

This is my second time going to Abe and his team at Trade-In Solutions. First time was selling my…read morefirst ever car after college and now many years later - returning to sell my porsche Initially I had planned to sell through Carmax, Carvana and Bidbus. All of those options fell very short of my expectations numbers wise, especially Bidbus! The dealership I got paired with tried to scam me with extremely max practices so I left promptly. Which lead me back to Abe and his team, I made an appointment online and was seen a couple days after, Abe greeted me after the appraisal and gave me a very fair number. He was also very transparent on the value of the car and what their price would be when they decide to sell it. Very rarely are car dealers so accommodating and kind when it comes to this business so I am very weary.

Sold a '96 Bentley Azure and had an amazing overall experience. Received a great price for the car…read moreand the process was extremely easy.

We've bought cars from Shane over the years and he is my first call for any repair issues…read more He's always upbeat and fun to be around, and gives an honest assessment of what is needed for both a temp or permanent fix. His prices also seem very reasonable.

The cars on the lot are all clean and priced fairly. The whole process of purchasing a car felt…read moreeasy and respectful, which is rare these days. If you're shopping for a used car in the Valley, skip the big dealerships and come talk to Shane. Highly recommend.

I purchased my Cadillac Optiq from Ellie Keller at Casa de Cadillac, and the experience was…read moreoutstanding from start to finish. Ellie goes above and beyond. She's knowledgeable, easy to work with, and genuinely makes the process smooth. If you're buying, definitely go with Ellie!

Subject: Formal Complaint Regarding Casa de Cadillac Service Department and Service Manager Hanna…read moreWatts I am requesting immediate contact from Cadillac Corporate and dealership ownership regarding an unacceptable experience at Casa de Cadillac. Three weeks ago, I scheduled a service appointment with Christian at Casa de Cadillac and specifically confirmed that a loaner vehicle would be reserved for me. I have multiple safety concerns with my vehicle and made it clear that I would need transportation while my vehicle was being serviced. On the day of my appointment, I arrived promptly at 8:00 AM. After waiting nearly 20 minutes without assistance, I had to repeatedly ask for someone to help me begin the check-in process. When I was finally assisted, the service advisor asked whether I needed a ride. I informed him that I had a loaner vehicle reserved. He then told me I was not on the loaner list. To verify the situation, I immediately called Christian on speakerphone. Christian acknowledged that I had indeed requested a loaner vehicle when I scheduled the appointment and admitted that he forgot to complete the reservation. He apologized and suggested that I reschedule my appointment. Given the safety concerns with my vehicle and the fact that the error was entirely on the dealership's side, I explained that rescheduling was not an acceptable solution. I then requested to speak with a manager. I was informed that Service Manager Hanna Watts was "too busy" to speak with me. After waiting further, I was eventually brought into her office. Unfortunately, the interaction with Ms. Watts was even more disappointing. Rather than attempting to resolve a mistake made by her dealership, she repeatedly stated that there was nothing she could do because I was not on the list. She showed no empathy or concern for the inconvenience caused by her staff's error. What was most troubling was her dismissive attitude and comments during our conversation. Rather than taking ownership of the dealership's mistake, she lectured me about how loaner vehicles are reserved for certain customers and questioned why I did not use another dealership. The overall tone was rude, unprofessional, and completely lacking in customer service. As a longtime Cadillac customer, I find it shocking that a customer would be treated this way after a dealership employee openly admitted fault for failing to process a confirmed loaner reservation. I am requesting: 1. A call from Cadillac Corporate regarding this incident. 2. A review of how this situation was handled by Service Manager Hanna Watts. 3. An explanation as to why a customer was left without a solution after a dealership employee admitted responsibility for the error. 4. Assurance that other customers will not be treated similarly in the future. This experience fell far below the level of professionalism and customer care that I expect from the Cadillac brand. I look forward to being contacted regarding this matter. Sincerely, Kam

Helped my son buy a car from them. I called and dealt with lots of other dealers and they were the…read moreonly ones that were honest about everything. The price was over $1000 less than anyone else on a comparable car. We drove an hour and a half to get there and the car was ready to test drive. After a 20 minute drive we decided to buy the car and because we were paying by check we were out of there in less than 30 minutes. That was the fastest car purchase I have ever made. The car looks in flawless shape and they not only showed us the Carfax, they showed us another more detailed report showing clear title and no accidents or damage. I liked that all the people there worked together to speed up the process. Again, we bought a car in less than an hour. I would highly recommend this dealership.

Pablo is the best. I've been searching for a car that's both reliable but makes me happy and he's…read morebeen a great help with negotiations. The team is welcoming and kind while handling business. Highly recommend this dealership, great attention to detail & in a lovely location

This review is for Edvard…read more The day my car was delivered, it already had problems. Since it was my first Mercedes, I had no idea who to call for help. I even called another Mercedes dealership, and they told me they couldn't help because I hadn't purchased my car from them. I can't even begin to describe how stressful and overwhelming that was. Thankfully, I found European Keys. From the very first phone call, they immediately put my mind at ease. Edvard became my service advisor, and from the first time I brought my car in, he took the time to listen to every concern I had. He genuinely cared and made sure all of the initial issues were repaired. Unfortunately, not long after, my car started having transmission problems. Every single time I brought it back, Edvard took care of me without hesitation. I had to bring the car in several times, and he always made sure everything was handled properly and that I was kept informed throughout the process. Finding someone who truly cares about their customers is rare, and Edvard went above and beyond every time. He turned an incredibly stressful experience into one where I felt supported and confident that my car was in the right hands. I can't thank him enough for his professionalism, kindness, and dedication. If you need your Mercedes serviced, I highly recommend asking for Edvard. He's the kind of person who makes all the difference.

My experience with Keyes Mercedes has been extremely disappointing. My car was in the shop for two…read moremonths to repair the cylinders. After finally getting it back, I expected the problem to be resolved. Instead, just one week later, the one side of the cylinders started giving me problems again and failed. Then, only two weeks later, the same issue happened again on the other side The most frustrating part was the lack of communication from the technician. I was promised that my car would be repaired and ready within one week, but that promise was never kept. Instead, I was left waiting with little to no communication and no clear explanation for the ongoing delays. Customers deserve honest updates and realistic timelines, especially when their vehicle has already spent months in the shop. I do want to recognize my service advisor Mike and then Hayk who was excellent throughout the process. They were professional, responsive, and did everything they could to help. Unfortunately, the repeated delays and poor communication from the technician completely overshadowed the otherwise positive service I received from the advisor. For a luxury brand like Mercedes-Benz, this level of service is unacceptable. Having my vehicle tied up for two months, only for the same cylinder issue to return almost immediately, has been incredibly frustrating and has seriously affected my confidence in the dealership's repair process. I hope Keyes Mercedes improves its quality of repairs, communication, and accountability so other customers don't have to go through the same experience.

Had a phenomenal experience here. My wife was recently rear ended on her way to work one morning,…read moreand being that her car was model year 2008 with 240k miles, our insurance ended up totaling it out after we got the estimate for repairs. So we started car shopping for a new (used - new to us) vehicle to be her daily driver & work commute vehicle. I did a lot of research, and we found a 2014 BMW x3 with low miles & in great condition at the CDJR used car dealer on Van Nuys Blvd. (Note, this is not the CDJR new car dealership that's a little farther north on Van Nuys Blvd. Part of the same family of dealers, but this review is for their used car lot a farther south on Van Nuys Blvd.) My wife and I showed up there at 7pm, after a day of driving to dealerships all over and test driving vehicles, and found the sales associates at this lot to be a breath of fresh air. We dealt directly with Moises, and he was helpful, friendly, knowledgeable about the car we were there to see, and just overall seemed like a good guy. We text drove the BMW x3, liked it (my wife loved it), but we couldn't purchase at that moment because we were still waiting for the insurance payout on the totaled vehicle. We didn't want to lose the BMW to another buyer, so we put a $1,000 deposit down on my debit card, the following day.....although in retrospect we should have done it that same night, I just couldn't pull the trigger on the deposit, but after driving home, my wife and I talked about our positive experience at this dealer, and our really positive experience with Moises, and we decided that was the right vehicle (so I went back the next day & put the deposit down.) Ultimately we ended up not purchasing the vehicle because our insurance gave us an owner retained settlement offer a couple days later, and my wife and I decided to go with that option, so I returned to Keyes CDJR used cars, and had to ask for a refund of the deposit. I explained the situation to a manager, and he was extremely understanding & professional about the whole situation......the refund was issued, I got a receipt and I was in & out in about 30 minutes. A couple days later the refund showed up on my debit card, exactly as it should. Overall, it was an extremely positive used car buying experience (even though we didn't end up buying the car), and didn't have any of the weird salesman, sleazy tactics that most people associate with used car dealers. If & when the time comes that we're ready to buy a used car, this dealership will absolutely be our first stop! A+ to these guys, and their professional manners/etiquette!

I do not recommend coming here to buy a new car if you want a good, honest deal…read more I recently leased a new vehicle from this dealership, and what should have been an exciting purchase turned into a frustrating experience. The truck was delivered with visible scratches already on it. When I flagged this, I was told to bring it back in for repair -- but instead of offering a loaner vehicle so I could still get around, they only offered an Uber to and from my house for the day. That was just the start. Since taking delivery, I've had an airbag warning light come on and noticed the alignment is off -- not exactly what you expect from a brand-new truck. The finance side of things was its own headache. The moment the paperwork was signed, the finance manager seemed to vanish -- no one on staff could tell me where to find them for follow-up questions. I'd strongly encourage anyone buying here to read every line of your contract before signing, because add-ons have a way of getting added without a clear conversation about them. To make matters worse, I've called the main sales line multiple times asking to have Gustavo call me back -- silence every time. Even showing up in person, nobody at the dealership seems to know where he is. At this point it's easier to find Jesus than it is to find him. My salesperson, Mandeep, was nice and helpful throughout the process -- but that seems to be true of everyone here right up until you sign. After that, it's like you're dead to them. Part of this is on me -- I didn't shop around enough beforehand, and other dealers later quoted me a noticeably cheaper price for the same truck. Lesson learned, but it also means this dealership knew they weren't offering a competitive deal and sold it to me anyway. Between the vehicle condition at delivery, the ongoing mechanical issues, the vanishing finance manager, and now an unreachable salesperson, I'd think twice before buying here -- and I'd definitely get quotes elsewhere first. All of this was reflected in the survey w/ Stellantis. Mandeep input my email address incorrectly but I got it... tsk tsk. And to the management team, you have my number if you need to reach me. Don't put some canned response.

Just picked up my MDX from Acura of Sherman Oaks and couldn't be happier…read more Hovik and Nelson were both great to work with. They were easygoing, answered all my questions, and made the whole process simple. No pressure, no back-and-forth games--just a smooth deal. Really appreciate how they treated me. If you're shopping for an Acura, I'd definitely recommend asking for Hovik or Nelson. Thanks again, guys!

I purchased a 2019 Toyota Tacoma TRD Pro from Acura of Sherman Oaks about three months ago, and…read moreunfortunately my experience after the sale has been extremely disappointing. Recently, I took the truck to a Toyota dealership for service and an inspection. During that visit they discovered multiple issues that should have been caught during a proper pre-sale inspection -- including a broken front coil spring and a cracked rear drum brake backing plate. These are not minor cosmetic issues; they are safety-related components that raise serious concerns about how the vehicle passed inspection prior to being sold. I contacted the dealership to discuss the situation and spoke with a manager. The only solution offered was for them to provide the springs while expecting me to cover the labor. Considering the condition the vehicle was found in, this did not feel like a reasonable resolution. I also attempted to escalate the matter by contacting the General Manager and left an email but have not received a response. I understand that used vehicles can have wear and tear, but discovering significant mechanical and safety-related issues within a few months of purchase raises serious concerns about the inspection process before the vehicle was sold. At this point, I simply wanted to share my experience so other buyers are aware and can make informed decisions.

Nice showroom. Anthony was very kind and helpful. He knows the cars and was very knowledgeable in…read moreanswering my questions. I'd never considered a Tesla before, but he made good points as why I should add it to my lists of car companies I'm interested in comparing. My goal is to have a new car by my next birthday! The new Y is beautiful and now on the top of my list. They offer better finacing than my credit union.

Tesla employees took the time to help me get comfortable with the car…read more I really appreciate that!

Sam is simply the best! This is the second time he's helped us get a great deal, this time on a…read moreMercedes-Benz GLB 250. Both experiences have been so easy. He was patient, respected my budget, listened to exactly what I was looking for, and never pressured or gave me the runaround. He even got the car delivered to San Diego on a Friday night (!!) so I didn't have to make the drive. An absolute angel. I recommend EZ Auto to my friends & family. They're honest, easy to work with, and make leasing stress-free. Thanks again, Sam!

The entire process was smooth as silk. I worked with Sam who helped me get a great lease for a…read more2026 VW Atlas SE. Zero money down! Just license, fees, and first month's payment DAS (due at signing). I started the process on Sunday afternoon when they were closed and went to the dealership on the following Saturday to pick up the car. This was the most stress free car buying experience of all time for me. Once I told Sam about the make, model, and trim I wanted with no add-ons, he went to work getting me the best quote. There was a dealer that quoted $13 more than the first dealer and Sam tried to get the dealer to come down in price to match the first offer. He didn't so we went with the first dealer to lock in a low monthly payment plus tax. None of that "cap cost reduction" nonsense you see in the car dealer ads that fool you into thinking you got a deal. You are just prepaying the lease and lowering your monthly payments. The deal that Sam got me was low selling price for the car, standard residual (set by the bank), lease rebate, zero upsell. In fact, I just dealt with Sam 100% of the time. I got the contract emailed to me to sign. Sam met me at the dealership to sign a couple of DMV forms. I wrote the check to the dealership, then Sam drove the car out to the pick up area. ZERO CONTACT WITH ANYONE AT THE VW DEALERSHIP! No games at the finance desk, no wasted time going back and forth, honest selling price of car, and standard money rate with the lease. Sam basically shielded me from all the high pressure sales tactic and made sure I got the best deal. Do yourself a favor and hire a professional like Sam to battle the dealership. This was truly and EZ experience and there was no fee or bill from Sam.