I had a great experience purchasing a new vehicle here. The sales person who helped me was genuine and really seemed to care.

Went in ready to purchase a new truck and walked around the lot. Not one salesperson came out to assist. Went inside the show room, and all the males were standing pointing and gossiping about unconcerned about customers. Asked for a salesman, and they all scattered. One was asking how I'm doing. I told the salesman exactly which vehicle I wanted and am ready to buy. That's it. I'm ready. I'm preapproved. I know what I want. Take my money And. He. Says. Oh no you don't want that Literally The worst read more

Kerry Toyota - Quiet Zone Waiting area - cichlid tank for viewing - Car Dealers Near Me - Florence, Kentucky

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Ryan Richardson was a super cool "Product Specialist" that was really straightforward with us. He knew what I wanted and helped us narrow down. If I do return I'd definitely want him to help me. Without much of a wait, he had keys for both RAV4 models I wanted to try. They were in excellent condition and fun to drive around. I just wasn't able to try a Corolla Cross due to lack of inventory. read more

Kerry Toyota - RAV4 Front Seats - Car Dealers Near Me - Florence, Kentucky

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Mark Williams - Literally refused to give me his name!! Went with my son to buy a used vehicle. Had a price agreed via text. On final test drive we heard a noise in the car, and knew what the issue was, and knew that it needed to be addressed. My sons request was simple... either fix the part or reduce the price so we can have it fixed. Rather than just saying no, the sales manager made a point to condescend and insult my son and myself. I attempted to reset the discussion to keep it civil, the manager (having come in hot) had not yet introduced himself, so I offered my name and a greeting. He refused to give his name, stating "I don't need that internet complaining BS". So - here it is - that internet complaining BS... and by the way, his name is Mark Williams. The true stereotype of sleasy used car salesman. We shook hands with the salesman that had worked with us and said we were sorry his boss ruined a deal for him. Now we have a nice vehicle from a different company. read more

I purchased a used vehicle from Kerry Toyota, and the check engine light came on just one week after driving it. When I brought it back to the dealership, they told me there was nothing they could do to help. I then took the vehicle to AutoZone, where I was given the error code and informed that it had been present before I even bought the car. This means someone likely cleared the error code prior to the sale. This experience was extremely disappointing, and I would not recommend buying a vehicle from Kerry Toyota. read more

Told me there were features on car that was not true. We did not catch it until after delivery; they would not make good on their lies. Never again! read more

What a shi*hole for service. My son took his newly purchased Toyota Prius to have the "green" coolant flushed out. The "genius" mechanic started spouting off issues with heat exchanger and noises etc.. because of green coolant. They flushed both systems but after driving for a few miles the new "pink" coolant turned dirty looking. So basically they didn't flush with a cleaner or anything. Sent pics to the dealership and the loser "mechanic" basically said he could never get the old coolant out and that the car "had a lot of things going on" and to take it back where you bought it. WTF kind of answer is that. Do i need to fix "a lot of things going on"? They are just looking for things to "fix" and make $$$$. STAY CLEAR OF THIS PLACE FOR ANYTHING. read more

Had Greg Bumpus as a salesman when we went to purchase a Camry. Greg was honest and car was exactly how it was explained. Easy process would recommend 10/10. read more

Sky high services and the dealership will sell you a used car that literally has no AC. Joke. No integrity here my friends, move along.

Karen was fantastic! My husband and I went in, and said "this is what we want and we don't want to spend more then x amount of dollar", and she made it happen under budget! 10/10 for Karen! read more

Do NOT go here. Biggest crooks ever. They told me that all matienence on my car was included. I went to get an oil change and they said I needed my break fluid changed also. Said NOTHING about price. They said it would take 30 minutes, I waited an hour and a half and then on top of that they told me my total was $180. Lied their way right into that one. Not to mention, I JUST bought the car. read more

I have purchased several cars from here, both used and brand new. I have purchased a 2021 Corolla, a 2023 Tacoma, and a 2021 Tundra. I have also co-signed on two 2023 Tacomas and brought my father here; he then purchased a brand new Tacoma and an F-150 from here. So imagine the disappointment I have when I purchased a 2022 VW Tiguan from here, and it didn't last 4-5 months before the Engine Blew on it. I purchased this vehicle for my wife when I found out our firstborn was coming earlier this year. I brought the vehicle to them and called Bill Langford, explaining that the Vehicle kept popping ECU Codes and Check Engine Lights. I also explained that the Vehicle also resets these lights when you shut the vehicle off and back on; you just have to drive it for it to come on. So apparently, they brought the Tiguan to Kerry VW down the street, and they had found an issue with it. The first representee called me after I had Called around with no update on my vehicle for a few days and walking to work everyday and taking an uber so my 6 month pregnant wife could get to work by utilizing my car, To later on find out that the Tiguan needed a New engine and that Kerry was aware of it before they sold it to me. This was also printed out for me and given to me by that representative, so I can take it to Kerry Toyota. I originally had given this to Mark Williams, who insisted on driving the car because he was told by someone else at Kerry VW that it was fixed. I tried giving him the printout that they had given me from Kerry VW that stated what was wrong with the Vehicle. So I allowed Mark to drive the vehicle, for what I don't know, because it doesn't change what Kerry VW had found. I assume it was to "Prove me wrong.." he came back and insisted the vehicle was fixed and that he drove it on Burlington Pike or 18, going 60-65 Miles an hour. I was upset because he was driving a vehicle as hard as he could on public roadways that is currently under my name, going 60-65 miles an hour in a 45. Then told me nothing was wrong with the car and said I was wasting time and didn't want to argue with me about it. Then TR Miller came out and spoke to me while I was there and explained to me about the warranties and how it only kicks in after 3000 Miles of driving it, and that I was just 200 miles short of it, so it's not covered. Then TR Miller said if I have a problem with it, I should drive the Vehicle or walk and let my pregnant wife drive my car. Because he drives the worst Vehicle in his family, so naturally I should do the same. So naturally, I am no Longer Purchasing a Vehicle from Kerry Toyota or any of its affiliates. It is a shame, too, after years of buying expensive vehicles from this place and recommending and signing vehicles for other people in my name from this place. I will be placing this same experience I had on the BBB website. Also if I had the time, and if my wife wasn't 6 months pregnant, and this whole thing didn't stress her out. I would've sued this place. But I had no choice, and I went ahead and sold the vehicle and purchased a Newer Rav4 from another competitive Toyota dealership for the Mrs. instead. I CANNOT EXPRESS ENOUGH. DO NOT BUY A VEHICLE FROM HERE. Unless you want an untrustworthy, sarcastic, and condescending experience. read more

All about getting a sale vs helping out a customer. They lie about a lot of things too.

Horrible experience, grossly unprofessional and greasy. We had a GREAT experience at King's Toyota and purchased a vehicle. BEWARE!

Thank you Russell for making this purchasing experience so caring and unforgettable. Russell was easy to talk to, professional, and respectful. He was there to help, but wasn't overeager or pushy in any way to make a sale. He respected my wishes and budget. Becuase of this excellent experimce I highly recommend Russell and the wonderful other memebers at Kerry Toyota if you are looking for a vehicle purchase. I would our ccase a future vehicle form them again. Thank you! read more

Kerry Toyota - Car Dealers Near Me - Florence, Kentucky

The sales man was great, the financial person seemed COMPLETELY put Out that he had to deal with us. Put up a battle to explain different papers to be signed/initialed. After asking for explanation he rolled eyes and just called salesman to answer questions we had (several times). Dealership was nice, salesman was Great, yet due to the experience with the financial department I would NEVER return to this dealership. read more

Can I leave 0 stars? My sister got a car from them 5 months ago put 8k miles on it (2014 Toyota Corolla) engine light came on and immediately got it looked at, turns out it needs a whole new engine! That is crazy they sold her a lemon and won't cover it Because she put over 6k miles on it. The sales manager is a complete tool too won't give any kind of discount on the work or anything for it. I have bought multiple cars with them and had no problem, Never again!!!! DO NOT BUY FROM THESE SCAMMERS!!!!!!!!!!!!!! read more

few months ago i bought a mustang bullitt went to get the speedometer checked because it shows km per hr and its suppose to show mph and they refuse to either fix it for me or pay to get fix clearly in the united states we use mph called they told me to read the manual to switch it over but ford dealership tells me i need to replace the whole instrument but again they refuse to help me bad dealership also messed up my name on the car registration that took 5 months to get still waiting for them to get it fix My recommendations is to stay away from this place read more

Kerry Toyota - Speedometer - Car Dealers Near Me - Florence, Kentucky

Poor customer service experience. Kevin at the service desk was very nice with getting us checked in and out, but the other salesmen were complicit in a nasty customer situation. Upon arriving with my son, we were told the play room was in another building but had a foul odor, so our other options were the main waiting room or a "quiet room." We chose the main waiting room and there were plenty of seats so we chose two and sat down. My child sat and played with cars and had a snack very pleasantly. A man came in and sat right next to my son. (Plenty of seats elsewhere) The man kept shaking his head every time my son would even move, and at one point I gave my son a sucker because he was sitting so nice for so long. When he licked the sucker he coughed, and the man looked over and stared and shook his head at my son. I kindly let him know there is a quiet room if he's bothered by my son. His loud response was "control your kid woman. He's coughing on me. You're the mother!' I responded with "he's 2 and there's nothing to control." I became visibly upset and another woman with a small child told him he should go to quiet room and that my son did nothing wrong. He told her she should go back to the cave she crawled out from. I took my son to the sales area fearing for his safety with this unreasonable man. They offered us a seat by them which I appreciated. They seemed to care until they started speaking. Their response was "I'm not clocked in so I'm not getting in an argument" another response was "shh we don't want him to think we're siding with you" The one man received a call from another employee telling us to just go to the playroom. That's not diplomatic or reasonable, that's absurd. While I know the nasty customer isn't their fault, how he acts towards their other customers is their responsibility to control in their waiting room-especially when it's brought to their attention. This man should have been told to leave, but instead two mothers and their children had to get up and leave. Plenty of places to buy or have your vehicle serviced. Toyota in Dry Ridge has always been pleasant. read more

Rent your car here, NOT from a rental car agency! The price is lower, service is hassle, conniving and scam free, there is no line. Everything is easier and better. I had the pleasure of working with Erin. She was pleasant and personable. Meanwhile, Avis tried to charge me $50 for a last minute cancellation when they didn't have THE CAR OR ANY similar car that I reserved. I will NEVER rent from a rental car company in my life. read more

Avoid this dealership at all costs!! I bought a used 2019 Expedition only to find out it was in poor condition. It needed motor work (cam Phasers, new turbos and rear struts and brakes were bad also. After arguing with them for a week and my so called free 6-month warranty saying it was preexisting and would not cover anything, they agreed to do the motor work. They said the other was normal wear and tear on a 100k vehicle. The brakes started pulsating and when you would hit a fairly sized bump, it would throw the truck towards the opposite lane or towards the ditch which is totally unsafe, but they do not care! So, I have to fix this before i can drive it anymore. I understand normal wear and tear, but leaking struts is a safety concern and should have been caught before being sold. They don't care, they got my money, they said they do a thorough check of the vehicle before putting it for sale. Yeah Right!! LIES!! They kept my truck for almost 3 weeks! I've learned a lesson. I spent $30,000 for a junker that i personally have to put in another $2,000 to drive and feel safe! Stay Away!! salesman Bill Langford was good, used car manager Mark Williams, told me when I drove off the lot they washed their hands of it, which I told him that was pretty crappy to say, another used car manager was Jeremy Schmidt, who finally decided to at least fix the motor issue, said and I quote "brakes and shocks fall under preventative maintenance and are fine to operate a long time" I sent 2 emails to Chris Mitchell and he never responded to me personally or acknowledged he received my emails. What happened to a happy customer? I just wanted a safe and reliable vehicle to enjoy and run into this. I think you should really check over your used vehicles a little better and treat your customers with a little more respect. I drive a semi delivering Hazardous materials and I take safety very seriously. Shame on Kerry Toyota.!! I can't believe what a person has to go thru after spending a good chunk of change. read more

Like any dealership it's expensive, but the service is good. I never have any issues read more

I do not recommend taking your car for any service at this location. I believe they put on new tires without aligning them correctly because they went bad due to cupping issues within months. Of course it was very costly to replace them all. Find a different dealership or mechanic to help is my advice. I wish i could give zero stars. read more

Always a great car buying experience. Very easy and fast process. I have also serviced my vehicles for years at Kerry and always a seamless process. read more

Kerry Toyota is the worst dealership and has the worst Service Center out of all the car dealerships in NKY. I don't recommend this place very bad cu service and the sales and service guys are rude. If you want to be treated like your just another $$$ then this place is for you, honestly wish this place was shutdown for the way they treat their customers! read more

My car started making a grinding sound 3 days after I took her to Kerry Toyota for her airbag recall. After 2-3 hours, we got a call with a quote for $750 to replace my brake pads, rotors and calipers. When we told them that we would be not doing the job there, they tried to scare me into acquiescing by telling me that my brakes were about to go out and it was incredibly dangerous to drive my car. They also told me I needed new spark plugs despite the fact that my husband replaced mine a year or two ago. We then called Lee's tires in Covington (on Taylor mill road) who gave me a quote for $350 over the phone. After they looked at her, they replaced the pads and rotors and cleaned up the calipers (they said the calipers didn't need replacing) and only charged me $235. Everything took only 1.5 hours. These guys are going to keep my 10-yr-old corolla running for several more years! Please get a second opinion before you give Kerry Toyota your hard-earned Money. read more

I mean where do I start. I downloaded yelp just to leave this review. It started with my salesman not knowing really anything about the car and informing me on features that do not exist. I had to inform the salesman why the car wasn't remote starting (because it's a manual) and also claimed you can change the car from rwd to awd (which I knew that wasn't a thing for my gr86 and actually happened to be a headlight feature but he had asked Snapchat's ai for the answer) then I use my free oil changes and the service advisor didn't seem to have reliable information and find out the lube techs are revving my car while teaching another worker how to drive stick shift as he stalls the car. The cherry on top is him leaving his vape in my passenger seat cupholder. You really can't make this up. He proceeded to say (via dashcam) I don't do my maintenance right since it's only my second time there (I did two additional oil changes on my own) Overall: not people you can really trust with your car with or for reliable information. Both free oil changes included excessive revving which isn't the biggest of deals but something to look out for read more

I don't know where to start. Honestly I blame myself. They had lots of bad reviews. Everyone warned me. They said it would be bad. And yet I still bought a car here like an idiot. So yes I would say steer clear of Kerry. But with all the warning it's honestly kind of my fault too. read more

I am writing this for my grandson Cody Murphy. It looks, like this review was taken down. I posted it 6 days ago. I guess Toyota is able to get rid of bad reviews. Original post is below. Again. Cody Murphy was the purchaser. I was accompanying my son. On March 26, 2023, we bought a new Toyota Tacoma Limited. The price had been settled through email so there was no pressure there. Although the person I'd been corresponding with wasn't there the day we came in to buy, Freddie was there and was pleasant, helpful and nice to work with. We stated that we wanted to buy the extended warranty (as we have with other Toyota vehicles, the most recent a year ago so I knew what the price should be for the warranty). I had no idea stating this upfront would be so problematic. These warranties are priced by Toyota and not a point of contention. Once back in the finance office, we were seated in front of Mike Svach. He had what looked like a Microsoft word printout with different warranties listed. I asked for the Toyota brochure (since we were sitting in a Toyota dealership), and he said he didn't have one and the printout offered better warranties. While I admit, I'm not a Math major, I am highly educated and know enough to use a simple calculator and also know that it takes 5 seconds to calculate what our monthly payment would be since I knew our price, interest rate, and length of the loan. He would not give me the price of the warranty alone, nor would he allow us to purchase it separately. His "warranty" added over 200/month on what our payment would be. This would make us pay over 13 grand for the warranty (my son had a high interest rate). When I said the warranty should be around 2 grand, he said you won't find that price anywhere. We ultimately declined the warranty and said we would go to another Toyota dealership and buy the warranty. He was condescending, and asked "why wouldn't you want this warranty?" Compounding unnecessary interest for a customer who is willing to pay for the warranty separately that day is hurting the customer. He knew "why we didn't want his warranty". When he knew we couldn't be talked into the warranty, he went on to type on the keyboard vigorously and acted angry the rest of the encounter. It was very uncomfortable. If we hadn't been looking for a truck for so long, we would've just left. I am happy he didn't earn any more money from us on the warranty. The same week, I went to Toyota of Nicholasville, bought the best Toyota warranty for 1900 and the finance manager there was appalled at the story. He was amazed that Mr. Svach didn't allow us to see a Toyota brochure. And as I had expected, the warranty was the price I expected and there was no haggling or pressure whatsoever. Sadly, the next day, I sent an email about this to the team who worked with me on the sale the prior days, and asked them to forward my concern to management. That has been a week and I haven't heard a word. Sadly, tactics like this are what give car dealerships a bad name. I guess because he saw I was a female, he thought I would be unintelligent and unaware. I'm sure he has accomplished this swindle on many others. II read more

I don't recommend going here. The associates are extremely rude and the way they talk to customers is ridiculous. They will all try to push you into a horrible deal as well. read more

My salesman was clueless. After I gave them a $500 deposit, they just kept leading me along. He only reached out to me once I had to call/email him every time in the six months I have been waiting. He continued to tell me I was first on the list to have a Tundra. Six months later I am told they do not even make the Tundra I am looking for in this area. They continue to act like they are doing you a favor by paying over MSRP for a vehicle. I was told I have to pay an extra $500 because the owner of the store demands. They said "It is his store he can do what he wants" Still passing the buck and blaming COVID for the backlog of vehicles. read more

Bought a vehicle from Chris over at Kerry Toyota. Pre Delivery Inspection was not done including navigation. After agreeing to pay for local dealer to complete the work they should have done correctly in the first place, they refused to do just that. Complete liars and incompetent dealer ship, would not reccomend this location to anyone. read more

It seems the Internet reviews are right they are not responsive. They are responsive at the beginning but afterwards they don't care. When I first read all the reviews on Internet, I don't have any idea, but now after a couple of conversation with them , I think the Internet reviews are true. They deserve the low rating. read more

the service department here isn't good at all. they overbook spots and delay your services appointment. i have no clue what they're doing in the back but your car won't be done for an hour+ no matter what service you're getting done. read more

I drive a Toyota so this is the place I always bring my car for everything- oil change, breaks checks, tire change, light change, etc. The service provided to me during this visit was excellent, once I pulled in the garage someone was there to assist me. There was no waiting, I was helped right away, gave her my keys and she gave a me a piece of paper and I walk-in to the service counter where someone will talk to you about the reason you're there. I was there for an 85000 mile service so that includes oil change, tire rotation, break check, filter and other things I don't remember. Anyways, my price was $59+ taxes, but I asked for them to change all the bulbs that needs to be replaced. To my surprise, I ended up with $198 and change because they replaced 2 light bulbs and my filter. Of course to make me feel better, the guy told me he gave me a total of $30 discount. Oh well, at least everything was done, and that's less of my worries. I just wish it's not that much, I understand that they have to add labor that's why my original price tag escalated. This service center has waiting areas- I went to the one next to the show room- there's plenty of sitting areas, tv and beverage station where there's coffee and fountain drinks available. I notice that there's also pretzels, gummy bears and kisses on huge glass jars for costumers and workers. That's really a nice touch. read more

I will never go anywhere else to get my Highlander serviced and worked on!! Ben at the service desk is EXCEPTIONAL and has made every unfortunate trip I had to make to get my car worked on-not as bad. I can't say enough good things about him! read more

Went to get my RAV4 service. Took an 8 am appointment so I could get in and out.... Waited 1 1/2 hours for "regular maintenance". "Regular maintenance is: rotate tires, oil changes, top off fluids, lube oil and filter...$I had to go to the service desk because no one from the service desk came to me. When I went to the desk the guy passed "the buck" to the technicians saying it took so long because 2 people had to look at my brakes. If I would not have gone to the desk...how long would I have waited?????? For the Maintenance piece, people that came before me left before me. The service person told me so everyone could hear that maintenance could take an 1 1/2 hours on a Saturday. I wonder if how service can be quicker for some people can come after me and leave before me. It is not like I did not have an appointment set 6 months ago ....told me I need front brakes...$300. Told me brakes take another 1 1/2 hour for brakes. Went in at 8, ck out at 11:29....3 1/2 hours. My time is as valuable as anyone else's read more

Sales staff is great but the finance staff rude degrading and pushy. My mother whom buys a new car every 2 years and also has GREAT credit was talk to treated like she was stupid. Pushing and extended warranty and when she says no they say "I thought I was dealing with some one smarter than this." My mother also recently graduated college and there's a rebate for recent grads and when she asked about that said individual mocked her bc he couldn't believe that at her age she graduated from college. You don't do business like that. We took the car back the next day bc they wouldn't do a thing to rectify the situation. I'm in sales as well as the service industry. And I HATE yelp but I downloaded the app just to tell people how awful this Toyota dealership is and I strongly recommend never doing business with them read more

Everyone- do not go here. It took us SIX weeks to get our title from them. Total scam artist. Everyone we spoke to were rude and unresponsive. read more

My Prius and I get around. I bought it in St. Louis, moved to DC and now Northern Kentucky. Kerry is the best! It is a 2012 ~ and still running well. I trust Kerry Toyota! I called today for the 100,000 mile maintenance. I'm on a tight budget so I like to anticipate costs. J.C. Told me what to expect ~ what is needed as well as what might be needed. So helpful, kind and really spent the time to explain everything to me. Regular maintenance is never a big shocker. At other service locations I feel like they throw in lots of unnecessary stuff and inflate the cost. If I need to move again I just might regularly return to Kerry Toyota on Hopeful Rd. I trust them and it is a load of stress off my mind. Thank you Kerry Toyota!!! read more