I didn't plan on buying a car when I stopped into Jeff Wyler Honda Florence. I had been casually…read moreexchanging emails regarding a BMW M4 they'd taken in on trade with Will Downton. And while I had been flirting with the idea of buying a BMW M car, I wasn't going to do it unless numbers made sense. In fact, I had been dead set on doing everything my way, but Will and the crew at Jeff Wyler Honda ended up taking care of everything I needed to do, including lining up best available financing, giving me a generous offer on my trade-in, and handling a rock chip in my front windshield I'd gotten from a road trip two weeks prior. Basically, they took all of the worry out of the car buying process. So when it came to decision time, I was already set. That made it very easy for me to pull the trigger, even when I was convinced I wouldn't. Will definitely earned the sale :) I had zero snags with paperwork. The car was clean when I took possession of it. I believe I just got the garage door opener I'd forgotten delivered to my front doorstep. Most important of all, they offered me a short-term warranty on the vehicle, gratis. Would I recommend Jeff Wyler Honda? Absolutely. Everything here seems above board and I truly appreciated them making themselves easy ti do business with. Thank you!

There is a serious leadership and customer-service failure at this dealership. The attitude we…read moreexperienced from staff across the board was consistently rude, indifferent, dismissive, and at times outright arrogant. What is particularly disappointing is the apparent lack of concern about how customers are treated. Being the only Honda dealership in the immediate area should create an even greater responsibility to provide professional, respectful service--not a sense that customers have nowhere else to go, so their experience simply doesn't matter. Customer service and culture start with leadership, and based on our experience, both require significant attention here. A dealership representing a brand like Honda should be held to a much higher standard. Truly disappointing and unfortunate. Our experience was poor enough that I would strongly hesitate to return or recommend this dealership to others.

Nothing but good things to say. Leased a 2018 Equinox and I…read moregot a great deal when I did. Kept it for 38 months. Wanted to lease again but with no cars available it didn't sense financially. Told Chris I would return when the cars return. And I will.

If you think a person is good at thier word. Not at tom gill…read morechevy in florence. It's anything to get your cash then a fU.. when your car needs a 20cent fuse. Even after the sale rep still has you bank check in her hand. Promising to get that fuse fixed. All lies to get your money at any cost. Not service oriented. Money motivated only.

Second time at this dealership for service, both times found the staff and overall service far…read moreabove my expectations and past experiences elsewhere. New to the KY area, we've had to deal with the local Honda dealer as well but wow what a massive difference. Kerry Toyota simply rocks and puts those Honda guys to absolute shame!

Went in ready to purchase a new truck and walked around the lot…read more Not one salesperson came out to assist. Went inside the show room, and all the males were standing pointing and gossiping about unconcerned about customers. Asked for a salesman, and they all scattered. One was asking how I'm doing. I told the salesman exactly which vehicle I wanted and am ready to buy. That's it. I'm ready. I'm preapproved. I know what I want. Take my money And. He. Says. Oh no you don't want that Literally The worst

My purchase with Steve was great , he was very friendly and accommodating .There were issues but…read moreSteve worked them out. He will do his best to get you financed and happy Thanks Steve t. Collins

I bought a 2000 dollar car from them, transmission stopped working first day, called them and they…read moregave me a full refund and made it as easy as possible. They didnt have to give me a refund as in the paperwork it was sold "as is". Very nice people would recommend to anyone.

Sales person Mr Sielverio was a perfect gentleman He treated me with respect and made me feel…read moreappreciated as a customer and special as a person He was knowledgeable about any questions or concerns I may have had I first contacted them about three weeks before I was finally able to make it To Bowling Green and he kept in touch with me going the extra mile I couldn't have asked to be treated any better Very Satisfied Customer Meschell Odle

spent more time in the shop than driving it at this point. Can never get anyone to call me back…read moreand the warranty company is even more of a joke to deal with. Run the opposite direction

In and out within one hour of buying my new vehicle very easy not sure if I got the best deal but…read moresatisfied with the service.

Do not plan on a quick turnaround from the service department. I received numerous mailings about…read morewalk in oil change. Twice I attempted, and twice I was told it would be two hours. Scheduled appointment and it was not quick. The attitude was " it sucks to be you" Bought a new car recently and it was an ok experience, if I had it to do over again I would go to Ohio. Everyone ( except the salesperson) could use some customer service training, particularly the finance associate. They could learn something by going to other local dealers and sitting and observing. I would rate them mediocre at best.

I was looking for a small weekend car for my husband. I found a small used car dealership online,…read moreand saw that it has this little Miata. I went to check the car the next day, and was able to commit myself to buying. Rola, the lady who's in the office was very helpful, accommodating and really nice. She does not push on selling you a car, but encouraged you to check and see if it's what you want since it's such a big commitment. I highly recommend this place, it's locally owned and operated. This dealership also takes care of all the paperwork even getting the license plates which saves me time. The place has a lot of options, and if you are looking or dreaming of a specific car you can talk to the owner and he can find it for you. I will definitely go back since I have a soon to be 16 year old who will be driving soon.

One of the scummiest car dealerships around. I bought my car in july, C63 amg. They cleared all the…read morecodes and made sure the car looked great. I should of done more research on these scum. I drove my car 3 times before a complete engine failure. Cams, lifters, and both valve covers destroyed. They are liars, and lied to my face multiple times. They cleared the check engine codes so i didnt know. Stay far away from this place or you'll be looking at a 10,000$ bill after purchase. Do not listen to a word these people say. The owner is a scum bag and his sales reps dont fall far from the tree. Hope you guys felt like ya got me! Because you surely did. Enjoy your karma.

Steven Hughes was my salesman and I would always recommend him. Being a woman alone he was very…read morepatient and explained everything very carefully. He is very knowledgeable about the cars he sells . I was able to buy a car quickly and felt very comfortable. I would not hesitate to recommend him. You are fortunate to have him as apart of your sales force! Jeannette Kling

They were over the top nice and accommodating to us. Not a bit of salesman pressure let us look and…read moreanswered any questions we had. Out salesperson Taylor Holt was so good to us we won't shop anywhere else when buying our next car.

If I could give zero stars I would. Tried to put a deal together for an EV 9. Fitzgerald the…read moresalesman was great. Everything went wrong when it got to Jesse the head sales manager. The guy was flat out rude and hostile. He was very sneaky and sent over numbers but his number wasn't matching our math. He was trying to hide in added fees. He's the reason people hate care salesmen. Don't waste your time. Go somewhere else.

Salesman was great up until I signed the contract. He wasn't upfront with me on the sales tax. Then…read moreI couldn't find him. Go anywhere else to get good service.

Very responsive to my repair needs. Great communication, quality work and very fair…read more Katlyn his office manager is also very helpful and anxious to please. Just put in some wheel bearings and the car drives like new.

YELP coming in clutch once again! I've been driving around listening to my car slowly fall apart…read morewhile I look for someone reputable to replace my brakes and rotors for a fair price, and JDM answered the call! I used Yelp's portal to request a quote for service and JDM answered promptly, had GREAT reviews, and even detailed what all would be included in my service for the quoted price. José the owner is also the chief mechanic and he left me with solid recommendations on what maintenance I need to do next and when. Oh yeah and they also provide free soda, coffee and snacks while you wait. $329.99+tax for front brakes and rotors! I will definitely be back. Thanks so much JDM Auto Pros!