I hadn't planned on buying a car any time soon. Having just paid off my car last month, I was looking forward to finally having no car payment. I didn't even get to enjoy one month loan-free. I was in an accident that totaled my car. Thrust into the car-buying jungle, where salesmen stalk you like prey, hungry for blood and money, as soon as you walk on the lot, I prepared for an epic-scale Darwinian battle. After wasting entirely too many hours at several high pressure dealerships, I walked onto Tom Gill's lot scowling at anyone who resembled a salesperson. When Brian Wood first walked us through the Tom Gill no-haggle sales model, I was thinking, 'Yeah, whatever, I've heard enough sales pitches. You'll find a way to rip your customers off one way or another.' I didn't buy it for a minute.
Two hours later, not only had I been introduced to the most amazing car I've ever owned, I had interacted with the most incredible sales team I could have imagined. They did not have the car we came in looking for, but they immediately offered us something comparable, and as it turned out, much better than what we were looking for. I'd never even heard of a Cheverolet Volt, but the car had me at first test drive. I was in love, but not about to be swindled by a ridiculous asking price. To my surprise, the asking price was so reasonable, there was no need to even haggle, which caused me to immediately drop some of my skepticism. My husband and I scanned the internet for other prices for that year model, searched the blue book value, looked at various reviews, and everything we found said this was an amazing offer right out of the gate.
The entire sales team was incredible: Brian Wood, Mark Wilson, Jon Perron, and Falicia Ellis. There was another young sales guy that sat in Mark Wilson's office with us for a while, but I don't remember his name. Every question we asked, they answered honestly (and we know they did because we double checked the information). They gave us every number and figure we asked for. They even offered consumer reports and other financial reports that we didn't ask for. They engendered trust in a sales/customer relationship (the car buying business) that virtually doesn't exist anywhere else. I was blown away at the superior level of customer service displayed by this sales team.
Not only was the sales team top notch, accommodating instead of intimidating, the finance guy, Chan, went so far above and beyond for us, we were completely impressed. The night before, we had been at a different car dealership and were told they could not get us better than a 3-4% interest rate. Chan and his team stayed 3.5 hours past closing time on a Saturday night to nail down the best rate he could for us - 1.99%.
Three days out, not only do I absolutely love my new car, my husband and I are still talking about what a unique dealership this is. It was such a surprisingly positive experience, he wants a new car now, and when we can afford it, the first place we'll look is Tom Gill Chevrolet. I have to add, neither of us have ever been fans of Chevrolets. It was actually my last consideration, and we were only looking out of curiosity, not really intending to buy.
The sales team was just that good at finding me exactly what I was looking for and selling me on the value. This is the first Chevy I've owned, and so far I couldn't be happier with it. Assuming I still feel the same way a few years down the road, they will have a loyal customer, and I will tell everyone I know about the exceptional experience you get at Tom Gill Chevrolet. There's no reason to go in prepared for a fight when everyone is playing fairly. What a great place! Thank you for my awesome car! :) read more