Nothing but good things to say. Leased a 2018 Equinox and I got a great deal when I did. Kept it for 38 months. Wanted to lease again but with no cars available it didn't sense financially. Told Chris I would return when the cars return. And I will. read more

Purchased many vehicles from Tom Gill and never really had issue until now. We purchased a new 2025 Chevy Equinox and the digital rear view mirror was perfect at night. Now the when using the mirror, the headlights seen in the mirror are nothing but starburst and balls of light. I can barely make out what's being me. Took it on for service but was told there was nothing wrong with the mirror and they are refusing to fix it. I provided pictures to them to show exactly the issue. I think this will be the last Chevy we will purchase or any vehicle from Tom Gill unless they decide to fix this issue. I'm starting to lose trust in them. read more

I purchased a truck from the location in Liberty Township. There have been issues with it since less than 24 hours of driving it off of the lot. It is now in the shop for the 5th time in less than a year. It Has been there for almost 2 weeks now. First waiting on the warranty to decide if they were going to cover it and now waiting for them to find time to repair it. The warranty doesn't cover a rental in this interim period. I have had differing opinions from multiple mechanics there. I have been told I would be getting a call from the GM multiple times, no call. This ENTIRE experience has shown me that this company does not care about repeat business or about the quality of vehicles that they sell. So beware, once they have your money, customer service ends. read more

Warning, do not buy any vehicle from this dealership. They sell lemons and don't care that they do. They advertised an Equinox for sale that should never have been advertised on their site. The dealership takes advantage of customers and their employees. read more

If you think a person is good at thier word. Not at tom gill chevy in florence. It's anything to get your cash then a fU.. when your car needs a 20cent fuse. Even after the sale rep still has you bank check in her hand. Promising to get that fuse fixed. All lies to get your money at any cost. Not service oriented. Money motivated only. read more

Absolutely HORRIBLE!!! Highly pressured into a used car purchase. Now, they're dodging my calls!

I have purchased vehicles from Tom Gill for the last 10 years, and I have utilized their "free" lifetime oil changes. The service has gone downhill fast. I was in last week for an oil change and a couple days later my electrical systems start failing in my car. This was not happening before my oil change and there was no warning from the service department that this was going to occur. My wipers and hazard lights turn on when I use my turn signal, my air conditioning control panel does not work, and I have a service traction control light come on. These issues all occurred at the same time and I have not really driven my car since my oil change. I would like for Tom Gill to fix this issue free of charge since they caused the issue (as my electrical systems in my car were in good shape before my oil change). read more

Mindy, the manager, flat out lied my VIN was from Canada and KBB wouldn't do a cash offer on Canadian vin! Ha! Looked it up after and 100% American made. read more

Place charges $190 just to look at your car, car wash is always down which is one of the perks they say when selling their vehicles. Horrible place to buy a car. We are sitting in Mikes Car wash, 60 degree weather and car wash is out of service. What a joke! read more

First off let me start be saying I have been purchasing all my cars from Tom Gil Chevrolet for the last 7+ years. Up until now it has always been a pleasant experience. I just purchased a 2022 GMC Sierra 3 month's ago. Tried to get the vehicle titled in Indiana but the title was not signed off by the former lien holder. Gave the title back to the dealership and still have not received it back. Not only that but I have had multiple issues with the vehicle since I purchased it. Lane assist camera not working and now my brakes are acting up. I have had the vehicle for 3 months with no title. When I called the title department a lady named Lacey was very rude and nasty to me. I will never purchase a vehicle from Tom Gil ever again. read more

In January my wife and I bought a 2016 Ford F-150 sold under the terms of perfect condition, nothing wrong with it, went through a 170+ point inspection, they also replaced the oil pan because there previously was a leak. As soon as I drove it off the lot I called back immediately, due to a grinding noise, a rattling noise and multiple tire pressure sensors not working. They advised me to bring it in the next day, the next day I was told they didn't look at the noises and would look when the sensors came in, I took it back a few days later to get the sensors replaced and was told the grinding noise came from a "loose heat shield" and that they didn't hear any rattling noise, I left and immediately turned around because the truck started to rattle again. Austin, the service tech, schedule another appointment and said he will have to send the truck to a Ford dealership for diagnostics. Well, the third time taking it in within 3 weeks they had the truck for over a week and didn't send to Ford dealership like they had previously said- insisting on it not making any noise, claiming nothing was wrong with it. Finally, I got a second opinion the day after I got the truck back the third time but the mechanic couldn't look at it because he immediately noticed an oil leak. Coming from the oil pan they said they replaced, he told me to take it back to dealership to fix, I went back for a fourth time and they told me it was not coming from the oil pan- it was coming from the timing cover and that I would need to pay Tom Gill Chevrolet $4,000 to have it resealed. I took it back to the mechanic that found the leak and he verified that they used a cheap, aftermarket doorman style oil pan and used an RVC seal to put it on when under Ford Guidelines it should be put on with a head gasket. Tom Gill employees failed to even tell me of an oil leak that was pictured with their UVeye machine from day one. The owner- Tom Gill- perjured himself by claiming, via email, there was no oil leak seen on any inspections before I directly asked for the UVeye photos taken under the truck where the oil leak is clearly shown. After getting the right oil pan put on by the mechanic who diagnosed the leak, they told me to get a refund I must sign a Release of liability of any present or future issues, saying I can't speak on the matter to anyone, no reviews, no social media posts on any and all issues with Tom Gill, I told them I wasn't going to sign, and to rewrite it to be involved in this one issue. They mailed the check to my house but Dale, the service manager, failed to rewrite and send over the correct NDA which is good because as of now I found out that the rattling noise that I reported on day one is from a bad Torque converter, diagnosed by a Ford dealer. I have given Tom Gill the opportunity to resolve this issue but he doesn't seem interested in this, and definitely doesn't want to stand by his products, so now we are going to have to pay $4,000 out of pocket for an issue they knew the truck had before selling it. They have tried to cover up issues using aftermarket, unauthorized parts to fix their products and by trying to make me pay $4,000 to repair a timing cover that wasn't broken. Pictures attached are of the oil leak, the aftermarket oil pan they used, the wrong service procedures used(RVC seal), the cover up of payment for their mistakes, text messages and emails regarding said NDA and the email from Tom Gill himself claiming there was no oil leak. read more

I bought a new truck in 2023 with the "free oil change" promotion. I have had nothing but problems with the service department since then. Each time I bring the truck in for an oil change with an appointment there is some reason why they can't get to it. Twice I had to leave without the truck being serviced even though while I'm waiting I get text messages saying "We are working on your vehicle". The last time (after a 2 hour wait and my truck not being serviced)I told them I would not be back. I wish I had never heard of Tom Gill Chevrolet. read more

Used to be a great place for service, now it's just excuses and shoddy work. Elizabeth Wuest was especially rude and dismissive. "It's not our mistake, it's the system" is a dumb thing to say. It's your system, that is your mistake. Even with "free" oil changes I will not be going back. And by the way, in 10 years they never washed my truck even once. read more

dealing with Matt the sales manager is terrible he rude and nasty I dropped my car off on Sunday i called on Monday left a message at 640 am waited to 1215 called got hung up twice finally got the service desk was told they were busy and someone call me still no called so I called back @4 spoked to mark he told me would have Matt the sales manager called me first things Tuesday morning I had to call him back and leave another messages when he did called he was rude and nasty when I went to pick up car he was still rude and waved to me as I walked out so much for that tom gill says on All his commercial. about how they are her for the us and customers I will never buy a car if this how they treat you read more

Great salesperson (Marlon). When I bought the car they told me I can charge free there - I have an EV. I went there today to charge and it had changed to pay. I'm upset because they didn't live up to their end of the bargain. read more

Updated 10/18/2023: Picture is what the clutch looked like when it was removed to be replaced. The damage to this clutch is extensive and the worse that several of my mechanic associates have seen. The 3,000 miles that I drove would not have caused this much damage. So this just shows that there was already an issue prior. Purchased a car less then 3 months ago to not only have the clutch go out, but the engine develop a tick 2,500 miles in. I do not recommend purchasing a used car from them. I've bought better used cars from J.D Byrider and that is saying something. read more

Tom Gill Chevrolet - What the clutch looked like when it was removed to be replaced. - Car Dealers Near Me - Florence, Kentucky

Purchasing the vehicle wasn't terrible. Tried to schedule service for today the appointment was scheduled for next week. I am not available again until the end of October so now I have to go to Tire Discounters for service. Didn't offer any solutions. Just bad communication and unprofessional. Can't wait until my lease is up and be done with this. read more

I'm deeply disappointed with my recent experience at Tom Gill Chevrolet. My grandmother visited this dealership with the hope of purchasing a new car, but unfortunately, she felt taken advantage of. The sales team seemed to exploit her lack of familiarity with car buying, pushing her towards decisions that weren't in her best interest. We were particularly concerned about high-pressure sales tactics, misleading information and the sales person being extremely rude. It's disheartening to see such practices, especially when dealing with someone as vulnerable as my grandmother. Christian Scothorn was our sales rep and he had zero clue what he was doing and harassed my 75 year old grandma non stop to come and buy the car when he knew we were waiting on the GM friends and family code. I hope this review serves as a warning to others and encourages the dealership to improve its approach to customer service. Everyone deserves to be treated with respect and honesty, regardless of their age or experience. We will never do business with Tom Gill. read more

I bought a 2017 Chevrolet Camaro. It's had multiple issues. Shortly after being bought. I feel like I've been and out of there for past year it's on its third engine now and they're saying it's leaking oil because of cold air intake and it also has low compression so they're refusing to work on it now I have audio proof saying that they're working with a faulty company, which is what Engine they had placed in my car so instead of taking ownership of that they're putting the fall on the aftermarket Air intake which I have read up on and it Does not cause absolutely any problem with what they're saying I have asked multiple mechanics and even a sales person from there if they've ever heard of a cold air intake and causing these issues and everyone has said no. If somebody knows how to attach an audio to the review, please let me know. read more

My daughter was sold a 2018 Toyota Camry from Tom Gill on Saturday, 2/8/2025 at 11:30am and by Sunday, 2/9/2025 she was already having trouble with the vehicle. She purchased a CarFax report which provided evidence that the information Tom Gill supplied was incomplete and missing maintenance history related to the issue. On Monday, 02/10/2025 at 5:30pm we went to Tom Gill to return the vehicle, and they refused to take the car back! They state there is no problem with the vehicle, that the issue observed is just a "characteristic of the car", and that the 48-hour timeframe had passed. Tom Gill Advertises the following: "48-Hour Money Back Guarantee - If your purchase isn't right for you, simply return the vehicle in two days and within 200 miles." "And remember, you can buy with peace of mind with our 2-day money back guarantee on your purchase." In the United States, there is no law that requires businesses to offer money-back guarantees, but if companies advertise one, they must fully honor it and clearly disclose all conditions for receiving a refund. Tom Gill is closed for business on Sunday, they do not provide off-hours contact information nor does the advertisement clearly indicate that Sundays and Holidays are included in the 48-hours. After requesting the specific terms and conditions for not receiving a refund their response is that it's "self-explanatory". In the U.S. most companies exclude Sundays and Holidays from the 48-hour window except for those with 24/7 customer service. So, stating this is "self-explanatory" is unacceptable especially when it comes to legal or customer facing terms. I believe Tom Gill has failed miserably to provide clear, understandable, and truthful information and I am hopeful the KY Attorney General feels the same. I also hope this information saves others from their unfair, misleading, and deceptive acts or at least deters people from buying cars from Tom Gill on Fridays, Saturdays, or during holiday weekends! read more

They put my safety at risk in a dangerous vehicle not once but twice then closed the deal and made me feel as if I had done something wrong. I was trying to purchase a Jeep Wrangler. Once I got it on the interstate & hit a bump at 70mph, it got the death wobble. I returned the vehicle and they sent it to service who I caught in 3 lies. They put me back in the vehicle, not fixed accordingly, and it did the same thing. While waiting on the vehicle to be fixed appropriately, they pushed & pushed for me to sign and get my co-signer to sign paperwork. They basically gave me a deadline but the Jeep wasn't fixed. Then they suddenly closed the deal and treated me as if I had done something wrong. The salesman talked to me like I was a piece of garbage. He basically showed his true colors. It worked out for the best but I could have done without the harassment from the sales team. It was an unsafe vehicle. Service department was horrible and lied about several things, even trying to charge me for the repairs. Poor communication between sales and service. read more

There was a truck on their lot that I called about on 3/26. The sales representative was advised that I wanted the truck all that I was waiting on was for the rep to get back with me with the out the door price. My financing was ready to go. I just needed the out the door price. The sales representative advised that they could have it to me the following morning 3/27 at 11:00am. I waited patiently for 11:00am on 3/27. I received a call asking if I could put a down payment on the truck due to them receiving a call from another potential buyer that was driving 3hrs away to test drive the truck. I didn't understand how that could be being I had already said that I wanted the truck and just needed the out the door price to complete the deal. Needless to say when I called to give the down payment I was advised that the other potential buyer was on the lot and the truck was sold from under me. Now how fair was that to me being I reached out about the truck the day before and advised that I wanted the truck. I was just awaiting on the out the door price that they weren't able to give me at that time. read more

Bobby the Buyer was very straightforward and honest. He gave me the agreed upon amount, other than it needing tires( I knew it did) and had to pay for that. But I would 100% recommend him to anyone, short distance from cinci. A+ read more

Bought a car from Tom Gill with the extended warranty. They have had my car for six weeks. The Service Manager, is dodging my calls. I still am no closer to an answer as to when my car will be finished or what they are going to fix, either a new engine or parts damage. I would not recommend this dealership for anything. When I bought the car with the extended warranty they made it seem like everything is covered with no problem. Do not trust this dealership. Will tell everyone I know that is thinking about buy a car DO NOT consider TOM GILL, awful customer service. read more

If I could give -10 stars that would be my "star" rating for Tom Gill Chevrolet. 2 days ago they "approved" my fiance for a new car. She traded it in, things were fine..she setup insurance and was about to get the windows tinted when she recieves a phone call stating they need 7k down AFTER approving $0 down. Now..the car has to be returned. An "apology" from a random service writer DOES NOT CUT IT. This is an OUTRAGE and WILL be reported to the BBB. I have purchased a truck with Tom Gill previously and after several years of witnessing their sub par services, I am officially done supporting such a disappointment in our community. Pure TRASH. read more

I was sold a 2018 Toyota Camry on Saturday 2/8/2025 at 11:30am, Tom Gill stated that the car had zero issues. On Sunday 2/9/2025 I heard the transmission whining when accelerating so I purchased a CarFax report and found records that this noise was diagnosed in Sept. 2024. This information was withheld on Tom Gills report. I called and spoke with the shop that was listed on the CarFax report and was told the previous owner was quoted $7,600.00 in transmission repairs. Tom Gill advertises a 48 hour money back guarantee so on Monday 02/10/2025 at 5:30 I went to return the car. They refused to take the car back because the 48 hour timeframe had passed. Tom Gill is closed for business on Sunday so I had no means to get a hold of them. The 48 hour window should be calculated based on their business hours and not to do so is a deceptive practice. Tom Gill not only failed to disclose important major mechanical issues they went back on their guarantee! read more

I don't give one star reviews online lightly. I bought a Chevy Cruze from here in 2015. When I bought the car I was promised a lifetime powertrain warranty. In April, I started having some engine troubles that I now realize are common in this car and should be covered by this warranty. When I brought my car in in April, I was told that I had no issue, and they simply changed the spark plugs as well as finding $1,000 of other work to do on my car. Textbook dealer scam if you ask me. Now, 6 months later my car is in much worse condition and the original problem has escalated. I tried setting up another appointment with them to see if this issue would be covered under like the powertrain warranty like I suspected should be, but was told over the phone that they cannot find my original purchase or record of me bringing the car in in April. Other people's experiences may vary, but I have felt taken advantage of, and they have been unable to fix what I think is a fairly simple problem on my car. I strongly advise you go elsewhere to purchase and service your Chevrolet. In case you are reading this and thinking that maybe I am making up some facts, I've attached my April appointment confirmation from my email with some details redacted. read more

I wish 0 stars was an option. My family is going through an unfortunate situation, and this dealership made buying a car so stressful and unenjoyable for my entire family. The most pushy, and unprofessional car salesman we have ever experienced. Save your time and look elsewhere. read more

Love the free oil changes, service and people are nice. But I HATE everytime you go get that oil change you get the call "oh you need to do this, this, and this" so every oil change literally can cost hundreds or thousands. Ridiculous back at Tom Gill exactly 2 weeks later for alternator in truck. Well like spending 1,000 on that wasn't enough. Well here came the call oh you need a throttle flush, air filter and cabin filter? My question is did I not need these 3 thing just 2 weeks ago when I spent the last 1,500? I mean did the filters miraculously get dirty in the last 2 weeks? Cause they wasn't mentioned 2 weeks ago. Moral of the story is every time you go your going to get a call that they found something else. I'm beginning to question if I actually need these things or they just need to meet a quota for the month. Dale did comp us the diagnostic fee but doesn't make me feel better after I spent 3,000 in 2 weeks and the next oil change you will find more read more

I was told my 2016 Chev Equinox needed a new muffler and would cost over $1800 on top of $150 diagnostic fee! My service advisor Elizabeth is NEVER at her desk and does not return calls and they had my car all day. Stay AWAY! The next day I took my car to Ryan's Muffler and they repaired the hole in exhaust pipe for less than $200 and said the muffler was fine! My car is running great now. read more

STAY AWAY! Do not bring your car here even if your insurance insists! Car came back with numerous damages to the interior that were never there such as scratches, leather damage, chunks of rubber missing from the door handle. Not to mention I also found a LYFT (Uber competitor) window sticker in my passenger side door compartment and it was used as well so that also raises concerns a that these people not only damage your car more but also might be using your car for UBER/LYFT. They also mentioned that there was a rusted hole in my exhaust and suggested replacement of the entire exhaust however after bringing it to a real truthful muffler shop they found that it was just a valve spinning around so they spot welded it for free. Please STAY away! read more

Do NOT buy used cars from Tom Gill! The company that has their owner with a dog on tv claiming "they're all about the customers" which is completely false and dishonest. We paid cash for a used car for our teenager. At first they ran it though their shop but stopped before they put new brakes on it stating "we are tapped out" with fixing anything else. They ended up putting brakes on after talking with management. Within 3 days of owning it, engine light came on. We took it back and they claimed it was dust on a coil. After we got it back, within 4 more days the light came on again. This time they kept it for 11 days, claiming they had no clue what was wrong, but then said it would be $1600 for a converter. We talked to service people and management who refused to do anything even though when we bought it all issues were supposedly fixed And they are not honoring that part of the contract. The company who supposedly is worried about their customers are more worried about money and putting our child's safety in jeopard, would NOT recommend!! read more

Do NOT purchase a vehicle from this dealership. All they care about is getting your money and then afterwards you're basically ignored. Just received a tax bill that they should have paid that they refuse to pay and not I'm stuck with it. EVERY review I read before purchasing from Tom Gill was horrible but I was hoping I would have a different experience. I didn't. Heed my advice and DON'T BUY FROM TOM GILL. You will regret it! I wanted to give a zero star rating but had to pick something. They don't even deserve one star. read more

Will never do business here and I urge others to stay away- especially if selling a vehicle. After email correspondence with their sales staff, detailed pictures of my vehicle and noting any and all issues with the car, they had agreed to meet and hopefully buy my vehicle at my requested price of 19k After their mechanic finished the test drive, I was informed my car had a slight 'shake' which was absolutely false. They then took the liberty to update the KBB info on my car to reflect "major rust or dent on quarter panel" - also false. The salesman had the audacity to tell me something along the lines of "the updated KBB info killed your offer..." after entering information that was grossly inaccurate. Long story short, they sucked me in there just to offer me 4k less than what was already a reasonable offer for my vehicle. Unbelievable they do business that way. Very deceptive. read more

I took my vehicle over to Tom Gill for its 3000 service. Oil change , tire rotation and everything. I only use it to go to work, but two weeks later my family and I took it for a short vacation. About an hour and a half later it starts to vibrate and gets worse. So I pull over and my cousin suggest I check the lug nuts. And sure enough the driver side was a little lose but the passenger side, one was got and the others I could tighten with my fingers. I call Tom Gill left message for Dale Boreing. He calls next day and sounds sincere about what happened and sorry. Starts to say he wants to send me something and will bring it up in their weekly staff meeting. Not that I wanted anything, nothing could make up for a certified mechanic forgetting to tighten lug nuts. Apology from Tom Gill himself would been something. read more

Was contacted by Bobby numerous times in regards to my truck ad in auto trader. Explained up front and picture was posted of a scratch on the truck. He said it was not a problem and offered me $37,000 which increased to $37,250 to entice me to sell to them. When I arrived at the dealership after driving 79 miles to close the deal, their offer was around $3,000 less than agreed price. I feel I was LIED to and scammed to get me to the dealership where I felt taken advantage of. I spoke with his manager and was offered a tank of gas! Needless to say I will never do business with them again and it confirms my feelings towards car salespeople in general. The end! read more

I will never buy a car at Tom gill ever again and make sure everyone I I talk to knows how unreliable they are. They will do whatever they can to Weasel out of the warranty and that aside you can't get anyone to call you back after you leave a message and every time your transferred no one will answer It is the absolute worst car dealership I've ever dealt with. And I've dealt with car dealerships by military bases . Zero stars read more

Bought a used 2015 Chevrolet Traverse from Tom Gill Florence two months ago. Everything was great until it wasn't. I know it's buyer remorse and I admit I have a part in this because I did not do due diligence at purchase. The purchase experience was great. I even got the extended warranty but the nightmares happened after I took it off the lot. Brake pedal squeezed as if it was rubbing against the firewall frame. Did not notice this on the test drive. After it rained, I noticed that there was black staining on the hood by the wiper blades. I investigated and found that the wiper blade when in operation was rubbing against the hood of the car and had been for some time as it had grinded a grove in the hood metal. Then the power steering went out. I took it back to the dealership, and luckily it was covered under the warranty I had minus the $200 deductible. At that time I also informed the service department and the salesperson who sold me the vehicle about the brake and wiper and hood issues. I was assured they would be looked at. They were not. At this time I was also informed that there was a crack in the timing pulley or cover that caused me to loose oil and that was not covered by the warranty and would cost me an additional $1,875. I chose not to do this at that time as I was so mad that these things were not noticed at the so-called "pre-sale vehicle multi point inspection" that Tom Gill touts. I had left a good review on the day of purchase as suggested, but now amended that review as I have had no relief with follow up phone calls for help since I haven't even had the vehicle for eight weeks. I have asked other mechanics for advice and they put the price to repair all of the defects at a few thousand dollars, which I do not have at the moment as I am on social security retirement. I just got off the phone with a mechanic and I was so mad, I had to amend the review. I'm driving right now and adding oil as needed until I can figure things out. Bottom line.....pre-sale inspections are not up to par. Leaking oil should have been noticed. The damage to the hood should have been noticed when detailing the car for sale. The warranty sucks. Follow up on issues reported sucks. I took the Tom Gill plate cover off the car and will not even be going back for the free oil changes and car washes. Damage to hood from wipers are used in the picture attached. read more

Tom Gill Chevrolet - Damage to hood. - Car Dealers Near Me - Florence, Kentucky

I literally can't say enough good things about Tom Gill Chevrolet. I bought my car in 2018 & have been blessed through my experience with these guys. When I bought my car they price matched but, I couldn't find what I wanted cheaper than their price. I bought my Enclave with 37,000+ miles now it has 377,000+ miles. I'm currently doing one of my warranties on my car for the 1st time. No hitches. So smooth. Great people!!! They treat you like family. read more

Tom Gill Chevrolet - Tom Gill - Car Dealers Near Me - Florence, Kentucky

Very bad experience at this dealership. Put a down payment on vehicle and decided to go another direction and dealership would not refund money. Poor business with poor ethics!! Sales guy was nice but the rest of the people were very short with me and rude when I wanted my money back. Definitely not "A business of character" Would not recommend them to anyone for sure!!!! read more