Best experience at a dealership ever. Worked within my budget, made sure I got what I wanted. These…read moreguys were not pushy at all! I felt like it was good friends trying to help me get what I wanted. Talk to Larry and Sam. They have multiple lots to pull from. I went to Lakewood and they dropped what they were doing to run to Sumner and back to get the car I wanted at a price that was reasonable to me. I will be coming back to them when it's time to trade in.

Customer service was ok until he learned I was affiliated with small business that was an…read moreopportunity to sell multiple vehicles...then it leveled up. Awful customer service once you sign the papers. Actually as you sign the papers (it's digital) the finance woman had me create an account with password on her giant desk-sized keyboard. I figured it was something I would need to access in the future so chose a familiar password. I wish I hadn't because the woman watched my every keystroke like a hawk (can't be discrete on a desk-sized keyboard). I immediately assumed she was watching to ensure my password met the requirements but after a couple seconds it dawned on me she now has the password to my bank login and more...and I had just handed her every bit of person information needed for security checks, short of my thumbprint. Instead of email or print your documents they email you a password secure file. Well I wasn't able to open said zip file to access my necessary documents for registration and tax purposes a few days later. I tried calling. No response. I left a voicemail. No response. I was referred to an email after calling multiple times. No response. It took weeks (no exaggeration, granted I wasn't trying every day) to finally get in touch with someone who got back to me only to insist I go through the financing woman that processed my sale...which is where I started. It was finally through the text notifying my license plates had come in, where I was able to speak to someone that could get me some but not all of my document copies of the sale (was requesting only 2 pertinent documents) I can't imagine if I had to go through this place for actual servicing of my vehicle etc. never want to deal with them again.

I purchased a 2024 Malibu from Enterprise Car Sales, Lakewood. I purchased Gap coverage. The car…read morewas totalled and 10 months later I cannot get Lakewood Enterprise to send the documentation to the insurance so I am forced to pay the gap myself. I call and get immediately disconnected. This is a corrupt company, I will not buy anything from these a-holes again.

Ok car accident in December rented from Enterprise next door. My associate and I were speaking…read moreabout the car buying experience (yuck). She said I can give your name to someone next door. I replied with Great, thank you. Received a call from, Chris the next day. I wasn't ready to buy a car yet however we talked about options and I viewed the website. Told him would call when I was ready. The insurance company finally paid off my car (financed). I didn't really want my credit ran and couldn't afford to pay for the. Rental returned it and went next door to see what was available. Great cars in the lot all clean and ready to drive. No negotiating all prices are listed and firm ( not a problem for me). Ok so this is what happened I told him look I don't want you looking for financing for no reason the other loan won't reflect paid. Showed him the payment being sent to insurance gave him my info and we found financing in less than five actually several banks approved me. The best part is the car that I ended up getting wasn't even the car I thought of buying - I drive a couple of cars and based on our conversation Chris pulled the car of my dreams in the front I drove it, loved it Went inside and made the purchase. I appreciate my Salesperson Chris for directing me in the right direction because I didn't see that car any place and it met my price point. Happy Driver

Amazing service from start to finish. The small business owners here go above and beyond to make…read moresure you are taken care of, even after you've left the parking lot. Veteran friendly and they actually work hard to give you the best possible deal. It's privately owned so you don't have to worry about extra fees or anything. They do their own maintenance and are very thorough. With the used vehicle market like it is currently, I highly recommend this place. 10/10 would purchase from again.

I bought my Mini Cooper from them and they made me feel like family! This was the easiest auto…read morepurchase I've ever made! Thanks for your care and info on maintaining my vehicle. It's always a good experience visiting your shop.

Trustworthy, reliable and fair prices at this establishment is what you get when you buy a vehicle…read morefrom Bones auto sales. Rocky is a straight shooter right out the gate. I report this as I have just purchased my third vehicle from him and look forward to working with him in the future. Great experience, fast easy and NO BS ! Dave H

This by far worst place to buy car. I was sold a lemon of a car, they took my down payment and…read morerefuse to help me. Car broke down after only have the car a month an half. The owner gave me some BS about how he did a complete check of this car. please stay away from BONES AUTO you will get rip off. the worst part he didn't even trying working with on get a new one. rating Big fat 0.

I had an excellent car-buying experience from start to finish! They took the time to walk me…read morethrough every option, and answer all of my questions. This is exactly how a dealership should operate - transparent, fair pricing, I am completely happy!! Thank you AutoLane!

Had a great experience with no trouble. Alex made our experience nice and smooth. Easy to talk too…read moreand really friendly in so many level. I would Definitely recommend him for any car of your choice

I had been shopping for literally 3 months. Every day. I scoured the entire nation. I was looking…read moreeverywhere for.the specific make, model, mileage color, options and price. I was so frustrated and had test drove over 20 cars it was always something. Car wasnt as advertised, mileage too high, I was 4 mins too late twice, staff was rude etc. I wasn't in a hurry because I have another vehicle, but I just wanted this particular Lexus. Did my early morning internet search as I'd done every day. There she was. 2017 Lexus IS200t. Black on black. Tinted windows. Perfect mileage and all the options I wanted. In Tacoma too? No way! I jumped on it via email and got Aaron. Nicest guy ever and I was straightforward about what I wanted to pay. He was straightforward that wasn't going to happen. No problem. I'll keep looking. I left the convo with "well if it's still sitting there and you just want it gone, I'll give you X (closer to asking) cash out the door. He explained that probably wouldn't work and thanked me for my time. I never caught a hint of attitude from him. 2 days later as I was just about to cave and get a lesser car, he text me that they would accpety cash offer. I flew down to test drive it. When we got back, he asked me if I was done shopping. YES! Let's do this. Off to financing. Where I met Tiffany and Shelly. Both very friendly and personable. The type that just make you feel good about doing biz with them. Signed all the docs and needed to come back the next day with the balance. Easy process again. Got the keys and I'm driving my baby home on cloud 9. Got maybe 5 miles away and the tire pressure light came on. I was so upset. I didn't think the dealer did anything shady. I know the car had sat and they needed to jump it. So it threw some things off. I immediately called Brayden (owner?) And he told me to make an appt with service and they'd give me a loaner. Which I did. Called John in Service. Explained what was going on. He booked me an appt and when I arrived he gave me world class service. Listened to me and came up with a fast, equitable solution. One day later I have my car back and couldn't be happier. The entire staff treated me exactly as I'd treat a client. Legally, they didn't have to do the little corrections. There was zero hesitation to do the right thing. Brayden said he wanted me.to be satisfied and I am. Thank you Brayden, Aaron, Tiffany, Shelly and John. You are all the best!

Went in for a $15,000 2021 Subaru Impreza with 86,000 miles and left with a $20,000 2021 rav4 with…read more135,000 miles. Gave them my 2013 Audi for $1,200. Had some back and forth with a deal for the Impreza and they came back with a good deal, $2,000 down plus my Audi at a low interest rate, just asked me to sign the paper. I said can I test drive the car first at least? Sure one sec. Comes back and deal is off the table because of a "glitch in the computer". Sold me on a more expensive car with more miles on it. Made comments on how I'm "picky" because I knew I wanted all wheel drive with under 120,000 miles for around $15,000. Asked me if I want to look at a Malibu which is not at all what I'm looking for. Felt like they were trying to sell me their worst cars. Didn't get what I wanted and now because of my impulse decision I'm stuck with a car that probably won't last through the loan I'm stuck with.

The easiest auto purchase I've ever made. The staff was knowledgeable, friendly and quick to…read moresatisfy my needs. Told them how much I wanted to put down and how much I wanted my payment to be and they made it happen. Amazing experience!

We test drove the greenish 2007 Hyundai Santa Fe VIN KM8SG13D57U099373 listed as of this date. We…read moreliked the vehicle and drew up papers and left a deposit pending a pre-purchase inspection by our mechanic. When we went to look at it intially the dealer had the AutoCheck available, but not the Carfax which was strange since they have a big Carfax sign in the window. We also got some verbiage about how Carfax reported every little thing and wasn't necessarily accurate. I still paid for the Carfax when we got home ($40). What a surprise to learn the vehicle had been in an accident. This wasn't a dealbreaker as I still believed the "over-reporting" by Carfax the dealer told us and figured it was a fender bender. We went forward with the pre-purchase inspection ($100). My trusted AAA mechanic said the vehicle had been near-totaled and the damage hadn't been repaired very well. It was quite obvious when the mechanic showed me. I'm not sure why the dealer's mechanic didn't catch it. The car had been pulling to the right and it turns out this was due to a bent strut that hadn't been repaired. There were also some issues with the emissions equipment. The dealer showed me paperwork of what had supposedly been repaired when I noted that the vehicle had failed emissions in June, 2017. When I got home I realized what I had was an estimate, not a guarantee that the work had been done. The vehicle ran a little rough about 25% of the time so I asked the mechanic to look into it. He said it was running like it was "trying to throw codes" (in other words, emissions problems). My mechanic advised me to pass. I was cordial and polite, but told the dealer based on the pre-purchase inspection we no longer wanted the vehicle. When we returned it, the salesman (Martin) and the owner (Chuck) made all kinds of excuses about how the damage was minor and there wasn't anything wrong with it. They showed no interest in my report from the mechanic and kept insisting the vehicle was fine. I didn't say anything because I just wanted my deposit back without any hassle. Chuck remained cordial, but fast-talking Martin turned quite surly. I did receive my deposit back even though I spent $140 for nothing. I don't know how they could deny a report from AAA mechanic, or damage I could see with my own eyes. I didn't receive an apology nor was there any concern that someone could buy an unsafe money-pit. If there had been any regret or offers to fix the emissions and the strut, this would've been a different review. It could be a good car for someone with the problems fixed and full-disclosure of the accident. Honesty is worth gold, or in this case, a sale. If anyone wants the Carfax or has any other questions, please feel free to contact me.

I purchased a car from them in October and they sold me a bogus warranty and GAP insurance. In…read moreDecember I had to have $1700 worth of work to replace the thermostat and the warranty told my shop to 'F' off and hung up on them. Turns out they tell everyone who files a claim that you cannot prove the parts were bad and they won't cover the repair. I knew this was not an up and up dealership but I like the car I purchased. Now I have to try to get out of the extra for the bogus warranty...you cannot tell me they don't know that what they are selling is no good. stay away from this place!!!

About a month ago I bought a car from this dealer. Sean was a sales person. He works good and he…read moregets 4stars(minus one for involving in these shady schemes), but the thing is that sales person makes a sales and paperwork is on financing department, which has dishonest attitude to customers. In addition to the fact that the car requires investments(transmission, oil pan leak, rear rotors etc), which I found out about when signing the papers, the owner of the company Antonio said that with an installment plan for three months, their company will be listed on the title, but if I make a payment before August 8, the title will come with my name without adding their company to it. While at the dealer, I said that I would come and pay everything before August 8, since I do not want anyone to be listed on the title. Today, on August 5, I talked to Antonio, who, as it turned out, is also a finance manager. He said that they will check if they have already requested the Title, to which I said that I have three more days to make the payment, which I intend to make before August 7, since I do not want to see anyone in the title except me, but he began to explain to me with everyone that they send the documents in the first week, and perhaps the title already has their name and I will have to re-register it at my own expense. As a result, we had a conflict because they lied at the beginning regarding the payment until August 8. Also, this person systematically interrupted and I had to raise my intonation so that he would stop interrupting and start listening, which is extremely unprofessional on his part. The result of what came out: additional expenses for the car, lies during the transaction, incompetent behavior in the dialogue and incompetent attitude to the sale with added problems for the buyer. I do not think that I will recommend this dealer to anyone, rather I will voice it so that they avoid it. I will also add information to the reviews on how the situation was resolved so that people can soberly evaluate the work with this dealer. I will also add info on BBB, YELP, and other platforms to make sure people will be prepared

Since moving to the Tacoma area I have needed to purchase two vehicles, and I chose Titus Will in…read moreLakewood for both of those purchases. The vehicles have been amazing but the real star of the show is the service department. I had the pleasure of working with Thalia about concerns I had with one of the vehicles and she was able to answer all of my questions and provide me assurance that I made the right decision to bring my vehicle in, and that whatever was happening would be resolved quickly and completely. Thalia delivered!! She provided me with education and information about my car that I didn't know, and she did it in a way that I felt respected. I cannot recommend Thalia enough for her outstanding service. I will absolutely be back to work with her when my vehicle needs service again in the future. Thank you Thalia for your kindness and assistance, you are truly appreciated!!

Salesman, Fernando was great to; work with. Came time to finish up business, was presented…read morewith an outrageous desk top of auto pen documents. Financial guy gave me a synopsis of t he documents,., but as I found ou t later he seemed to "overlook" a very important point I had given permission to do a credit check !! So what's t he problem? I WAS A CASH CUSTOMER. !! Got a letter from Titus Will a couple weeks later that I was turned down. Of course I was turned down, my accounts with the bureaus are frozen. Four phone calls to Titus Will... went to voice mail,. Finally did get the answer .... a large check....it was "POLICY" to do credit inquiry....Just call my bank? Seems they never thought of that. WATCH OUT !! BET\TER YET .. go somewwhere else

We've purchased 2 vehicles from Gene Pankey Motors and have been very satisfied with their service…read more Our last vehicle was a pickup truck purchased with the help of Craig, a true professional. No pressure and very helpful. Upon wanting to take a test drive, it was found that the truck had a faulty battery. Craig apologized and asked if we could come back in a few hours and it would be fixed. That left us time to look at trucks from other lots. When we returned, the truck had a new battery and we did a test drive, loved it and made the purchase. Multiple months later the battery failed under warranty. I couldn't find the battery paperwork and called Craig for a copy. He got back to me the same day and stated he couldn't find it either. He then told me to go to their associated repair shop several blocks away and he would pay for a new replacement battery! Now THAT is customer service and why we've purchased two vehicles from them. It'll be time to buy another vehicle soon and you can bet we'll return to Gene Pankey Motors and the great service that Craig offers! Personally, I've never had such great customer service at any other vehicle sales location. Gene Pankey Motors is THE place to buy quality pre-owned vehicles. I cannot recommend them any higher!

Painful process…read more The car I was interested in still needed some work but they allowed me to come in and test drive and were very pushy that I should buy the car. When I asked if I could put down a payment to reserve the car with the hopes they would fix it that week I was told they would just sell it to someone else. Ended up taking 5 days to get the car back during repairs. Was never offered a rental car or any alternative local mechanics. Asked my sales person if there was anything they could do and was told to talk to the mechanic and that the boss would call me. Never got a call. Had to drive 2 hours with a friend to pick the car up since I'm not local which was frustrating. Overall not a great buying experience would not recommend buying anything here that's not fully ready to drive off the lot. That being said they did do the repairs and the car seems to be running well. Will come and update this review in 8 months or so with how the car is doing.