Kent Moore cabinets were installed in my condo, and I am so happy with them. I am so happy that I went for quality installation.

We custom built our home and had Kentmore cabinets installed. Since moving in, we've had ongoing issues with the kitchen cabinets only. A representative came out and told us we simply needed to open and close the drawers more to "lubricate" the sliders. We followed that advice, but one drawer in particular has only gotten worse over the past 6 years and still does not open or close properly. When I recently called about the issue, I was told the cabinets were out of warranty, which I already understood. I was also told someone would call me back, but I never received a response. We were never informed that even small amounts of water on the white painted cabinets could quickly cause the paint to warp. During an inspection, the technicians mentioned that the stained cabinets are more durable than the painted ones. As a result, our 6-year-old cabinets already look closer to 15 years old due to normal daily cooking and use. What disappoints me most is not just the drawer malfunction, but the lack of support or solutions from Kentmore beyond simply stating that the warranty has expired. read more

No reply to my email questions/concerns I submitted to Kent Moore Cabinets. I guess I'll have to find another way to address my cabinet panel/paint issues. read more

Kent Moore Cabinets - Kitchen & Bath Near Me - Houston, Texas

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Not the Quality We Expected from Kent Moore Summary: We've built four homes, and this is the first time we've had so many issues with cabinetry quality and installation. Review: We're in the process of building a new home with Drees, and Kent Moore Cabinets is handling all the cabinetry and floating shelves. They promote high standards--tight tolerances, thorough inspections, durable construction, and so on. That all sounded great going in. While I know that only the builder is legally responsible for the work in a project like this, I think it's important to share our experience with Kent Moore's products and installation. And while it's totally normal to run into some issues during construction, what we've seen here has gone well beyond that. - Wood-Paneled Kitchen Hood: The hood that was installed was the wrong size, and it also had visible brad nails between panels and seams that were already separating. We're waiting on a replacement and hoping it lives up to the standard we were shown. - Drawer Glides: A good number of the drawer glides (many soft-close) either don't work well or were installed misaligned. One drawer was completely stuck and needed multiple visits to get open. After checking out the Kent Moore glides on display at the Drees Design Center, the ones we got just don't seem to be the same. I was told Kent Moore handled the install, so I'm not sure why the glides are different. It's possible they're all substandard. That's a bigger issue than just final adjustments. - Pull-Out Shelves and Cabinets: This was one of the more frustrating parts. Instead of sealed hardwood with dovetail joinery, we got softwood boxes that were nailed and glued together. Some of the corner joints don't line up. The shelves don't glide well, and some were installed on a slant. The pull-out garbage cabinet is hard to open, and the utensil pull-out base cabinet feels unsteady when extended, like it's not anchored properly. Our builder confirmed that the pull-out shelves we received aren't up to Kent Moore's usual standard, and replacements are being made. If those aren't right either, we'll likely ask for a refund and replace them ourselves. - Floating Shelves and Alignment: One floating shelf is visibly warped--almost an inch thicker on one side than the other. Others were installed crooked. I don't know if that's on the fabrication side or the install, but it should've been caught. Honestly, I have no idea if a level was even used. The quality here was so off that we're seriously considering asking for a refund and hiring someone local to rebuild them. - Kitchen Cabinets: Some upper cabinets are visibly tilted and there is some separation from the wall. I'm unsure whether it's an install or fabrication issue or both. It's also possible the drywall they were installed on had an issue. If so, the Kent Moore installer should have notified the builder and not continued installation. Also, cabinet doors are askew--as expected before final adjustments--but some are so far off that we noticed fabrication issues adjustments won't fix. I appreciate that the pull-out shelves are being replaced by Kent Moore. But it's disappointing that so many obvious problems made it through inspection. Kent Moore talks a lot about quality control, but none of that seemed to happen here. I get it, stuff happens during a build. But we've never had this many problems with cabinetry in any other home. At a minimum, someone should've tested that drawers opened and shelves weren't crooked. And if something showed up broken or misaligned, they should've flagged it and not installed it. I don't understand why Kent Moore would install something that doesn't meet their own standards and is obviously flawed. At this point, I don't just feel let down as a homeowner--I feel like Kent Moore let down Drees (our builder). Builders count on their subs to get things right, and in this case, that didn't happen. I hope this review helps Kent Moore tighten up their process, because the way things went here just doesn't reflect the quality they promise. For now, I remain disappointed. read more

I would give them ZERO stars if possible. I got a full kitchen from Kent Moore 15 years ago in Houston that still works and looks amazing. I decided to use them in Rockport to redo our kitchen and the entire job is more than terrible. I am needing to completely tear it down and redo it. The paint in chipping on many of the doors and 1/2 of the drawers have fallen off. I can't believe it's the same company and it wasn't cheap. I am very disappointed and wouldn't recommend this company to anyone. DO NOT USE THEM! read more

Very poor customer service. The repairman they sent to my house told me this would require replacement parts, and I would need to call sales. It was hard to get them to return my calls, but eventually they told me they are only doing large orders for new homes. So, I have to find someone else to repair the cabinets they installed. read more

I would be very leery. Not easy to work with. Cabinets were not level and it was like pulling teeth to get them to fix the issue.

Terrible company! Our cabinet trash drawer has broken 3 times in 1 year! They obviously do not know how to design a drawer! Our builder chose Kent Moore, so we didn't have a choice. I wish they would have read all these terrible reviews! They also show up for appointments without calling, even though I specifically request a curtsey call ahead of time! On guy even apologized and said he would call next time, WHICH HE DIDN'T! If you have a choice, STAY AWAY!!! read more

Customer service. They tried to fix trash cabinet broke again in 2 months. Can't get anyone to commit and come look. Sitterle my builder is next to contact. read more

I wish I could give a 0 stars review - Noe B was so arrogant and disinterested in any form of customer service it was almost comical. I walked in to pick out my cabinets after the snow apocalypse - sent by my general contractor - and not only was he too busy to even do a minor amount of interaction - he never once while standing in a cabinet showroom, asked me about what I was looking for or what I had in mind or showed me cabinets or asked to see pics of the kitchen. I was obviously interrupting something more important. And when I had the cabinets drawing sent to me and asked a question - he stated, 'well, you just don't know how to read drawings'... really? I guess that would be true since I am in medicine but, who says that? I wish I could attach a picture of the number of issues that had to be addressed after the installation... just terrible work. The one highlight was Brian the young man that fixed all the problems that were found, great guy, very customer oriented. Unfortunately, extremely overworked. Evidently the only capable person they have... it is June 2022 and I am still addressing problems. I cannot in any way recommend KM - I have communicated with my general contractor and told him this was my ONLY issue with his coordination of my repairs. read more

Kent Moore Cabinets - Kitchen & Bath Near Me - Houston, Texas

I was greeted past my gate from Chris, on his way to an appointment at my neighbors house. I was outside at the time, and looked up and saw Chris driving around my gate, into my grass to get to "his appointment" I walked to the end of my driveway and asked if I could help him, he said he was going to his "appointment" I stated, I was not his appointment however I was more concerned with why he took it upon himself to drive around my latched gate- through my yard. I asked him to fix my ruts that he did and that I wouldn't press trespassing charges, even the officer told him I could have pressed charges had I wanted to. If you don't have enough respect to stop at a closed gate, then why would you have the respect to do a great job on a remodel project you were hired out for? I have attempted to communicate with Chris via text regarding this remedy, his final answer is "the builder that hired me will be in contact with you" ... which hasn't happened yet, either. But at the end of the day, it's Chris' responsibility to repair my yard, not anyone elses. So even before you get to a product - make sure your sales rep has enough respect for your own yard much less inside of your home. Over 2 weeks to solidify a $125 repair that still hasn't been spoke of. Shame on you Chris. read more

Terrible customer service, just rude. Called to inquire about a full kitchen remodel. They said to come on in, so I made the 45 minute drive to look at the showroom and discuss design options. Upon arrival I was curtly told by the receptionist that I could look around but that she did not have anyone that could discuss the remodel. Did not offer to schedule an appointment or ask one of several people clearly working in the showroom if they could chat for a few minutes. Guess I shouldn't be surprised with a big box option. Will be taking our business elsewhere. Also, none of their cabinet doors in the showroom include a soft close function and the drawers, while soft close, were creaky and loud. Much better craftmanship is available in cabinets. Thumbs down. read more

family owned business, Texas local, great customer service, beautiful products, super responsive, pricey but not horrendous for custom cabinetry and they stand by their product read more

Kent Moore builds nominal quality bath and kitchen cabinets for home builders. I visited the showroom on April 25, 2014 not knowing that the salesroom was by appointment only. The pleasant receptionist told me I could look around anyway, and I filled out a sales form with the assurance that someone would call me back. Three business days later when I still had not heard from them, I called back. The same pleasant receptionist told me that John was supposed to call me, but he was out that day. Over a week later my phone still has not rung. These aren't superior, artisan-crafted cabinets. Standard drawers in the showroom were stapled, not dovetailed, and some of them still had rough edges that would give someone a splinter. One even still had sawdust in it. The drawer-slide hardware and some other similar pieces of hardware were cheap, poor quality. They rubbed terribly, and it was obvious that they won't stand up to any kind of wear and tear over the years. I was hoping to talk to someone because I thought they might be able to upgrade the drawer slides on request, and I'd be willing to pay more for dovetailed drawers. Kent Moore doesn't want your business, and if my experience is an indicator, they don't deserve it either! read more

Basically Kent Moore is a builder of kitchen cabinets for track home builders in Texas. If you try to go an buy some cabinets from them on your own they will take your name and number for a sales person to call you, but no one ever will call you back. Our builder put these cabinets in our home and they were ok. Not near the quality of cabinets available at Lowes or Home Depot. The service after the sale is not existent, so if your builder puts these cabinets in your new home make 100% sure they are 100% perfect because once you close Kent Moore cabinets could care less about you or the cabinets in your house. God forbid a couple of years later you need to buy a replacement door, or trim, due to some unforeseen damage. This was my case and I called the Houston office, who then sent me to the Conroe office. The person there who I spoke to acted like I was asking for a set free kitchen cabinets when I explained to her some trim on our cabinets was damaged in a floor remodel and I need to "buy" some replacement trim. She said she would have to take my name and number and a sales rep would call me. Of course no call came. This was the same experience I had when we were shopping cabinets to buy for a home re-model. Unfortunately if you use a track home builder you won't have a choice in the cabinets, but like I said earlier make sure they are 100% because once you buy them they are yours. read more

One day I said I need a new kitchen and next thing you know Kent Moore Cabinets made it happen. They were quick and painless. I know that other kitchen remodeling experiences can your worst nightmare. I have Classic Chestnut with Ebony Glaze cabinets and they look amazing! read more

I don't know how KM stays in business. We built a new custom home. The builder uses KM. The quality of the cabinets and colors that you see in the show room is NOT what is actually delivered and installed. We have been in our house for a year. The warranty work is worse than the cheap inferior quality that was originally installed. There does not appear to be a quality control check before the product leaves the manufacturing site or after installation, so it arrives damaged or the spec's are not what was ordered. They used subcontractors for installation. So some of it was amateurish. Damaged the already flimsy quality in the process. It is not cheap. We could have had a master cabinet maker build us quality all wood boxes and doors for much cheaper. We trusted the builder. We are not yet done and waiting on the 4th replacement of one of our cabinets because they keep shipping damaged product and expect us to accept it. The sides have nails or screws sticking out, the stain is not evenly absorbed, the joints are splitting, the veneer and trim is dented and scratched, the doors are warped ... Huge disappointment. If you are building a home insist on NOT using KM. Other home owners' builders in our neighborhood also used KM. They do consistently poor quality and installation. If I had to do this over, I would NOT use them. read more

I have waited my whole life for KENT MOORE cabinets and told my family that one day I would have them in my home. We recently built a home with Coventry Homes in Houston and I finally got my KENT MOORE cabinets. The wine room had too many wine slots so I asked the KENT MOORE staff to please remove one section of the cabinets and replace the wine slots with a cabinet door and room for storage instead of wine bottles. The sales rep came out and gave us a bid to remove the slots for wine and also to add some trim to my kitchen cabinets. We waiting MANY weeks for the trim to arrive but I thought the wait would be worth it. The installer came out, put the trim up and then proceeded to the wine area to remove the wine slots. He found that the slots would not easy slide out so he took a saw, hammer and several power tools to try and remove and then told us that he would need to go back to the "shop" and find out how to remove them. We then get a call from our sales rep who tells us that we asked for more than the quote/bid was and that he would have to get with a supervisor to resolve. THEN CRICKETS...he left us with shards of our cabinet and no response to phone calls or emails....just left us with a mess! I finally had to hire a cabinet maker to come in and repair the mess. This was what my $900 paid for....about 12 feet of trim and a shattered cabinet. I am so disappointed in the KENT MOORE cabinets that I had waiting my life to enjoy. read more

Bought a new house with there cabinets and wanted to add matching. It's ten cabinets so not small order. Their service is terrible in San antonio. Over 3 weeks to get them to respond with a quote even thou I sent them the exact measurements. Gave us a delivery date 2 weeks out . Now we're told the salesman can't give it a date and it's now 2 weeks out. If you're not a Builder go elsewhere read more