Had to bring my car to Paddock to do allot of needed engine repairs. Even though it wasn't cheep,…read moreit was well worth every penny. The diagnosis and repairs were done at an amazing speed (put my last mechanic to shame), but to top the cake Aubrey Putnam, the customer care manager at Paddock was very nice and helpful and definitly knew what she was talking about, making it very clear and understandable what needed to be done. She was very good at her job. My hat is off to her and the mechanic that helped me and got my Caddy back to working order again. Give Aubery a raise!

Avoid this predatory service department. They use NYS Inspections as extortion.Eight months ago,…read morethey told me my brake pads were at 3mm and quoted $746. I went home, measured them myself at 6mm (double what they claimed), but elected to replace all pads and rotors myself anyway.I returned recently for a routine oil change and NYS Inspection. They intentionally failed my inspection under a generic "Service Brake System" code, verbally claiming my pads were down to 4mm and demand $996 (a 25% increase from their last quote) to fix it. I pulled the wheels at home and measured the pads myself--they are at 8mm.They are actively falsifying safety component measurements to trap customers on a 15-day rejection clock and force thousand-dollar repairs. I have already passed inspection at an honest, independent shop and have submitted a formal fraud complaint and timeline to the NYS DMV Consumer Services Unit. Do not trust them. Thanks for the response. One rotor has some surface rust, which is subjective and open to opinion. What is not subjective are the actual brake measurements. Your report stated that my front pads had 70% wear and the rear pads had 50% wear, and you "cautioned" them. Those measurements were inaccurate and misleading. I already replaced the brakes once based on your previous false measurements, and after inspecting them myself, the reported wear percentages do not reflect the actual condition of the brakes. I would also like to emphasize the 33% price increase for a front rotor pad replacement because you had the leverage of pulling my sticker. So maybe a participation trophy should be awarded for partially telling the truth

Financed a vehicle back in April purchased a warranty thank god because ever since I've had the…read morevehicle there has been multiple issues first I took it there no problem the had to fix the muffler and a leak then there was a issue with the timing chain again took it there no problem they fixed it even gave me money to get a rental then the timing chain went out a second time as well as a fuel pump issue again took it there They supposedly fixed it get my car back 3 days later check engine turns on and car is not drivable they suggest I take it to another repair shop who sent me multiple pictures as well as problems with the vehicle the fuel pump has to be replaced again they are even saying their is a leak in the oil Which looks like it has been a issue since before I got the keys the motor may now be damaged and there is damage with the exhaust that has been rotten and never replaced now I'm getting told they don't want to deal with me or my vehicle they are having bad luck with it the vehicle they sold to me i would never suggest this place to anyone they act like they are nice Induviuals and obviously out to rob ppl I even relayed to them him I'm pregnant and need a safe car have never felt more unsafe so now I'm stuck making payments on a vehicle I can't drive do not come here

This place SUCKS !!!!! Talked to an Abraham got everything together to purchase a 4X4 F150 off his…read morelot. Set up an appointment to take care of paper work and the purchase. It was set for 10 am this morning. I had a 45 minute drive to the place. To get there and Abraham acted like he forgot and then quoted that he has no idea what truck I was talking about. One of his co workers asked me if I came for the F250 ? I said no, I was here for the F150 he had no idea what truck I was talking about. So they are either baiting and switching or they are just terrible at what they do. Hope people read this and refuse to do business with these a**holes. They have a terrible business attitude.

If you are eager to lose time, money and self-respect for your hard-working money…read more Please come to E-Z Auto Sales! It is there where you will find sales representatives who will be happy to dedicate themselves to making sure your Time will go first. Then your money goes next. Lastly, a repossession of your car. Yes, the bonus repossession! When you can no longer afford your Car Note and your Repair Note. What? You didn't know you have 2 notes to pay when you deal with E-Z Auto loan sales? The bootleg Auto Repair insurance they offer will only pay for a blown up engine (you just better make sure you've done nothing to cause that engine to blow up) or transmission that internally, falls apart. (the transmission literally has to be torn up inside, you pay for everything else for the transmission.) Stay away from these scam Artists if you value your time and your money.

Won't ever do business with them again. High payments, which got higher over time even with me…read morepaying early. They changed payment systems which caused them to charge me and extra $120 on a payment with no notice. When calling them, they charged me the wrong amount and then told me it was declined (it went through in my bank) and then a week later they told me half of it went through and I'm still expected to pay the extra $120 FOR NO REASON. Bad business and I was going to go to them for another car too since I only have three months left on my payments

I would highly recommend anyone looking for a used car to come to Paul Herman. Was looking for my…read morefirst used car about a year ago, went to multiple other sellers in the area with no luck. From the start Paul was very laid back, and had no issue with us looking underneath the cars to see the condition of the frame. No high pressure environment, he met us where we were and left us to look around and see for ourselves the condition of the cars. He was very easy to work with throughout the whole process, and the pricing of the car I ended up buying was very fair. A year later, the car just passed inspection with no major repairs. Since buying, I topped up the coolant, changed the wipers, filled up the tires a few times, and took it for an oil change - that's it, for the whole year. Incredibly happy I found Paul Herman and ended up buying from there!

This place totally Sucks. Don't buy nothing there, Lemons, that's all they sell is lemons, my…read morefriend bought struck there, 23 days later he got it, due to, they had to fix a problem in the motor, now they told him he only had 8 days left on the warranty , 2 weeks later his oil pan needs replaced, it was leaking, air conditioner needed to be flushed, They sell shit vehicles, there fast to take your money tho

The crew made me feel welcome and the service was great. All…read moreparts were as promised. Highly recommend the business. Ps drove from Canada for these parts.

Been Dealing with Tony at BAW for over 20 years…read more They generally never have the parts i need, but when they do hes always given me the best prices, and stands behind them.. Id imagine he wont be around much longer, but while hes here i love stopping down and grabbing parts for customers cars and odds n ends for my projects..

Went to showroom to look at what was listed as a muscle car on web site, it was not there and was…read moretreated rudely. This place is typical used car salesmen sleeze

If I could leave 0 stars I would. I bought a car online from this dealership, was told it was in…read moreperfect road worthy condition. I had the car delivered to me a month ago, and it still has not moved from my driveway. They sold me a car that has 4 dry rotted tires, over 10 years old each, no working reverse lights, a major electrical issue that the power seats and climate control don't work. The new battery I had installed does not hold a charge. The alternator winds too high and is not seated correctly, the fuse box gets upwards of 220 degrees. I won't run it because I am afraid of a fire starting. The list goes on and on. I had the car towed to a specialist (more $ out of my pocket) to check it out. They raised all the same concerns I had and said it is not safe in its current condition and will need upwards of $5k, probably more to fix all the issues. They even took my sales tax money, saying they had a third party registering my car. Well, the car is not safe for the roads, so it can't be registered, but they have my sales tax money still. It would never pass inspection. I was looking for a weekend driver to take to car shows and I got a total lemon! This dealership refuses to do anything, stating "I have buyers remorse!!!!!!" Are you kidding me? I was looking for this style car for over three years. I wasn't looking for a car that needs tons of work or I would not have bought it. Now I am forced to get a NY Attorney, get the NY Attorney General as well as the NY DMV involved. I did hire a third party to check out the car. He apparently doesn't know a lot about these sports cars, because he seemed to just look at cosmetics, not electrical or reverse lights or dry rotted tires (I could go on). I will be looking at this company next. Yes, the car looks nice, but OMG, what a mechanical, electrical mess!! A lot of my wasted time on this. I just wanted my money back, but now since it looks like this dealership doesn't care, I will be looking for a lot more than just that. Yes, I have learned my lesson. Due to this awful experience, I will never make a large purchase like this online again. Stay away from this dealership. It seems they don't care too much about the online customer. Writing this to hopefully help anybody thinking of buying online from these rip off professional's.

We just bought a truck from Duncan Motor Car. Chris was great to work with. He always answered us…read moreright away and went out of his way to have the vehicle ready very quick. The interior of the truck was already very nice, but Chris had it cleaned for delivery, it looked great and exceeded our expectations. This was one of our easiest vehicle purchases and we are incredibly happy with the truck.

Buyers beware -- serious misrepresentation…read more I bought a 1989 Ford Bronco from Duncan Motor Sales through Bring a Trailer. It was advertised as rust-free and road-ready but arrived with severe hidden rust, frame corrosion, and nonfunctional 4×4 and electrical systems. After multiple emails and texts, I received no real response or resolution. I've since filed a complaint with the New York Attorney General's Office. Do your research before buying -- my experience shows this dealer cannot be trusted to represent vehicles honestly.