Prompt hands on service. Very nice and helpful. Well organized space. And a nice variety of…read moreproducts.

The people here at this pet store are always so helpful and friendly, we have been coming here for…read morea few years and always provide great service. Our pets have allergies & can only have specific diets, the staff here helped me find & special order a ready made frozen diet for both my cat & dog so that I don't always have to make it myself. They offer a really wide variety of other pet foods, treats & pet supplies.

Worst customer service! The employees stand behind the register and when someone walks in the…read morestore, nobody greets you. They just continue their conversation. Nobody's walks around asking if you have questions. I walked up to the counter and the employees were too busy talking to acknowledge me. I had to say excuse me to get their attention and then the woman had an attitude the entire time. I will never visit this pet store again. Needless to say we chose not to purchase an animal here and went elsewhere

They had my dog for a week their employee offered to do some training. I picked up my dog 4/28/2024…read moreand my dog was emaciated, dehydrated. The business had him in the back and in a dog crate . He beat his head on the crate , and now his whole face is nothing but scabs. Pictures below. Take my word for it, he looked like a stray that had been wandering the streets. I cried all the way home. When confronted the owner blamed me. Gas lighting at its best. They were trusted... lesson learned. I text everyday and called checking on him.

I take my dogs here to get groomed. All of the staff knows my dogs by name, and the cashier even…read morecleaned up my dog's poo once when I asked for a poo bag. We usually see Mary they get groomed, and my dogs love her. They come out looking and smelling clean with nicely trimmed nails. The staff is friendly and genuinely loves animals!

We like this store. Got a large breed puppy about a month ago and the staff was very helpful for us…read moreto pick some things out for her. Each time we've been they are very friendly. Will return over and over again.

Tell the truth over a little angels . I bought a Little one on a Friday and paid for him and told…read morethe people I was going out of town that weekend and she told me to go to the PetLand in Murfreesboro on Monday he would be there ,Washed his paws cut and his eyes trimmed he had hair in them. Well I told her we would be there around 11am ..And we was and where was our paid Angel still in Madsion. The people there told us they have no clue what had happen that they would have him there on Tuesday ,Well my Husband told the lady no we paid for him on Friday and told the people we would be there at 11 am on Monday and here we are ,She started saying we will deliver him to your home. My Husband told the lady NO HE NEEDS TO BE HERE IN 1 HOUR .I will tell everyone what PetLand done we paid cash for him on Friday ..AND WE GET A FREE COM TO SAY HOW SORRY THEY WAS. THIS PLACE IS SO WRONG AND DONT HAVE THEIR POP TOGETHER

I would give a zero star if I could, we paid 4500 $ for a dog that was supposed to be healthy. We…read moretook our pup to our vet the day after picking her up and did a fecal test (which the warranty will not pay for even if positive) and it came back positive for giardia. We have been fighting the giardia for over a month with multiple fecal tests and multiple rounds of medicines, that will not be covered by the "warranty" and don't hold your breath for the warranty people to call or email back. We could have saved $1500 by going directly to a breeder, but fell in love with her at the store. With all that said, always buy from an actual breeder you can verify and trust. We took a chance with a pet store and it was a mistake. However, our new little pup is not a mistake! It's not her fault and we will love her and take care of her no matter what!

It is not well labeled but I did go there to find a sweet bird feeder and the proper seed. And I'm…read moregetting juvenile cardinals and I can see through my kitchen window as it has suction cups and is transparent lucite.

My sister and I both adopted cats from this Petsmart location and had a great experience! The…read moreemployee helping us was awesome throughout the process. My husband and I had stopped by to look at their cats, not expecting to fall in love with a couple of them the way we did. So much so that we ended coming back the next day with my sister and we each ended up adopting a cat. We adopted a little firepoint Siamese kitten and my sister got a friendly orange tabby cat. They gave us a coupon book that was very useful for everything my husband and I bought for our little kitty. Saved a bunch of money and we can still utilize some of the coupons for a free vet exam and pet grooming. Will definitely be shopping from this Petsmart for our kitties needs!