If it weren't for the amazing staff here, 3 stars would be reaching. The rewards system is the…read moreworst I've ever experienced. At the end of the month, any points you have are immediately redeemed and if you don't use them by the 1st, they expire. This seems so greedy and I think this business should value repeat customers better. I've been going to this location for over 2 years and have only been consistently coming --even after moving further away--because of the welcoming, friendly environment the employees give. I don't think I'll be making the trip any longer considering all my points and money are going to waste. This business does do price matching, which is great, but after spending thousands of dollars here, I think I deserve to save $20 of points to be able to use it on my $100 bag of dog food.

I was so upset with the SO CALLED groomer that was grooming a DARK brown medium size dog around…read more4:00 pm Mother's Day! POS GROOMER YOU KNOW WHO YOU ARE & SHAME ON YOU!!! Shame on every employee in the store! I went to find out what was making this fur baby so distressed!!! I saw you....the lady in the back of grooming station with short shoulder length brown hair. While I went to find management, I came back to the back of the store and you were gone. You need to be fired! I will see what can be done about her-this will not be forgotten & I only hope the person who took in their fur baby sees this .......SO SAD Let's see if this listed cause I give you NO stars

Prompt hands on service. Very nice and helpful. Well organized space. And a nice variety of…read moreproducts.

The people here at this pet store are always so helpful and friendly, we have been coming here for…read morea few years and always provide great service. Our pets have allergies & can only have specific diets, the staff here helped me find & special order a ready made frozen diet for both my cat & dog so that I don't always have to make it myself. They offer a really wide variety of other pet foods, treats & pet supplies.

They had my dog for a week their employee offered to do some training. I picked up my dog 4/28/2024…read moreand my dog was emaciated, dehydrated. The business had him in the back and in a dog crate . He beat his head on the crate , and now his whole face is nothing but scabs. Pictures below. Take my word for it, he looked like a stray that had been wandering the streets. I cried all the way home. When confronted the owner blamed me. Gas lighting at its best. They were trusted... lesson learned. I text everyday and called checking on him.

Everyone is so kind and helpful. They have everything you could possibly need. The best pet store…read morewe have ever been to!

I take my dogs here to get groomed. All of the staff knows my dogs by name, and the cashier even…read morecleaned up my dog's poo once when I asked for a poo bag. We usually see Mary they get groomed, and my dogs love her. They come out looking and smelling clean with nicely trimmed nails. The staff is friendly and genuinely loves animals!

We like this store. Got a large breed puppy about a month ago and the staff was very helpful for us…read moreto pick some things out for her. Each time we've been they are very friendly. Will return over and over again.

Tell the truth over a little angels . I bought a Little one on a Friday and paid for him and told…read morethe people I was going out of town that weekend and she told me to go to the PetLand in Murfreesboro on Monday he would be there ,Washed his paws cut and his eyes trimmed he had hair in them. Well I told her we would be there around 11am ..And we was and where was our paid Angel still in Madsion. The people there told us they have no clue what had happen that they would have him there on Tuesday ,Well my Husband told the lady no we paid for him on Friday and told the people we would be there at 11 am on Monday and here we are ,She started saying we will deliver him to your home. My Husband told the lady NO HE NEEDS TO BE HERE IN 1 HOUR .I will tell everyone what PetLand done we paid cash for him on Friday ..AND WE GET A FREE COM TO SAY HOW SORRY THEY WAS. THIS PLACE IS SO WRONG AND DONT HAVE THEIR POP TOGETHER

I would give a zero star if I could, we paid 4500 $ for a dog that was supposed to be healthy. We…read moretook our pup to our vet the day after picking her up and did a fecal test (which the warranty will not pay for even if positive) and it came back positive for giardia. We have been fighting the giardia for over a month with multiple fecal tests and multiple rounds of medicines, that will not be covered by the "warranty" and don't hold your breath for the warranty people to call or email back. We could have saved $1500 by going directly to a breeder, but fell in love with her at the store. With all that said, always buy from an actual breeder you can verify and trust. We took a chance with a pet store and it was a mistake. However, our new little pup is not a mistake! It's not her fault and we will love her and take care of her no matter what!

My sister and I both adopted cats from this Petsmart location and had a great experience! The…read moreemployee helping us was awesome throughout the process. My husband and I had stopped by to look at their cats, not expecting to fall in love with a couple of them the way we did. So much so that we ended coming back the next day with my sister and we each ended up adopting a cat. We adopted a little firepoint Siamese kitten and my sister got a friendly orange tabby cat. They gave us a coupon book that was very useful for everything my husband and I bought for our little kitty. Saved a bunch of money and we can still utilize some of the coupons for a free vet exam and pet grooming. Will definitely be shopping from this Petsmart for our kitties needs!

I don't know why I even tried bringing my dog here. Book an appointment for just bath n spa time…read more Show up for my appointment but the girl I booked with not even there. Having to wait for her to showed to work just doesn't justify that you need my services. If you can't show up on time then. I don't need to give you any business. Overall they said it would take a couple of hours anyways for a bath which I don't understand why bath time need 2-3 hrs. So ended up canceling my appointment.

Always excellent customer service from cashiers and manager! They have great sales on toys- my boy…read moreis destructive- and frequently offer discounts on treats as well. This is one of my favorite Petco locations!

My wife and I went in today with our 5-month-old kitten to take advantage of the free Vetco…read morewellness exam. Upon arrival the vet tech (Lizbeth V) took the weight of our kitten and asked a series of questions. These questions were routine: pet name, breed, color, age, and if the kitten was spayed. A photo of our kitten was also taken. All questions were answered and she then asked if we had any concerns outside of a basic examination. After we answered no, she then advised that in the event that our kitten is sick they are not a full pet hospital and if there is anything wrong with her, they cannot prescribe medications. We assured her, our kitten is not sick, she is up to date on her vaccines and there are not health concerns. She thanked us and said, "let me tell the doctor so she can see what she wants to do." She came back to us quickly to reiterate that this was just a basic examination and if there was anything wrong with our kitten they could only do so much. We reminded her that there are no health concerns. She then stated the doctor did not think the visit was necessary because there are limited slots and this was just a basic exam. (We had an appointment at 10am). Frustrated we walked out of the door and decided that this was a waste of our time, and we wanted to get the name of the doctor. (Dr. Amanda Picking) We came back in and asked the vet tech why there was an assumption that we brought in a sick kitten. Her answer was "We see it a lot where people come in because they see the word 'free' and assume this is where they should bring sick pets." "This is what the doctor is used to, and we see it a lot, some people cannot afford to take their pet to the vet, and they bring them here because they saw the word free." Per the Petco website, "Vetco Total care offers a free initial wellness exam for new clients at participating full-service hospital locations inside Petco." Key details include eligibility: First-time clients at vetco total care only" Services covers a comprehensive checkup (eyes, ears, teeth, skin, heart, lungs). The objective was a vetco wellness exam and NOTHING was done because according to Lisbeth V and Dr. Amanda Picking our visit was unnecessary due to limited slots. (Although we had an appointment) Ultimately, I believe we were racially profiled. We specifically said our kitten is healthy, eating normal, active and showing no signs of illness which was written on the subjective of the receipt we were sent via email. This was completely unacceptable someone should be held accountable. We will never attempt to become a customer at Petco again.