My sister and I both adopted cats from this Petsmart location and had a great experience! The employee helping us was awesome throughout the process. My husband and I had stopped by to look at their cats, not expecting to fall in love with a couple of them the way we did. So much so that we ended coming back the next day with my sister and we each ended up adopting a cat. We adopted a little firepoint Siamese kitten and my sister got a friendly orange tabby cat. They gave us a coupon book that was very useful for everything my husband and I bought for our little kitty. Saved a bunch of money and we can still utilize some of the coupons for a free vet exam and pet grooming. Will definitely be shopping from this Petsmart for our kitties needs! read more

PetSmart Dog Training - Pet Training Near Me - Murfreesboro, Tennessee

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I don't know why I even tried bringing my dog here. Book an appointment for just bath n spa time. Show up for my appointment but the girl I booked with not even there. Having to wait for her to showed to work just doesn't justify that you need my services. If you can't show up on time then. I don't need to give you any business. Overall they said it would take a couple of hours anyways for a bath which I don't understand why bath time need 2-3 hrs. So ended up canceling my appointment. read more

PetSmart Dog Training - Pet Training Near Me - Murfreesboro, Tennessee

First time getting our golden doodle groomed. Shonda did an amazing job with a very anxiety ridden girl. The whole staff was very nice and very informative. read more

PetSmart Dog Training - Pet Training Near Me - Murfreesboro, Tennessee

We recently got a new puppy and have found PetSmart has great selections for food, treats, toys, and accessories at a reasonable price. If you sign up for the free Treats Rewards, you get points for each dollar spent which accumulate towards coupons/money back. It's a pretty good deal! This store is a little more run down than some of the other locations i've been to (granted, it is older). The carts looked a little gross upon entry. The last two times we have been at this location the staff is hostile. The cashiers always seem overworked and rude. The second we walked up to the register, all the man said was "phone number?" with a sigh, as he slung out items into bags. We ask to bypass the pen and he reached over the counter annoued to push the button for us. He was rude and dismissive both times we have visited. That being said, we'll be back for the pup stuff! read more

Petsmart is where we take our Sweet Toby. He goes to get groomed here every few months. I just realized I've never done a review on here. When credit is due, give it. First this is the best place to get any dog groomed. We love it and I will continue to go here till one of two things happen, we don't have our sweet guy no more God forbid, or Taylor stops working here. Taylor is fantastic and we truly love the work she does. Take a look at our 28 pound Pomeranian. Yes, you read right. He is what is considered a throw back. Before the Pom was tiny teacups this is what they looked like before Queen Victoria changed them forever. Anyway, we are truly blessed after many disappointing businesses who claim to have good groom service only to find out it wasn't the case. We've been coming here for I say 3 years, maybe 4. Value is great too. We go all out for our Sweet Guy so Furminator is what we choose. read more

PetSmart Dog Training - After the Grooming at Petsmart! Very Happy with his haircut and groom service. - Pet Training Near Me - Murfreesboro, Tennessee

Petsmart Grooming...highly recommend!! Thank you Anna for taking such great care of my Yorkie!! We were just passing through, visiting some friends. Our dog needed to be groomed. Anna did a wonderful job. read more

PetSmart Dog Training - Finn, our Yorkie - Pet Training Near Me - Murfreesboro, Tennessee

Took my 7 month old 7lb dog in for his very first haircut, the girl cutting his hair cut half his hair then called us stating he was "too aggressive" and put it in their computer system so no one else will deal with him. He is just a tiny puppy and of course he is scared being he has never done this before. How about hiring people that are actually good with animals. One of the employees even advised us to try the smyrna location because they are better at handling them but now he blacklisted and they wont even attempt it Wish zero stars was an option read more

Clean and well stocked especially with prescription food . Staff vey friendly and helpful

Anna groomed my very nervous lab mix and did a phenomenal job! Great bath and haircut , especially she had some matted areas around her bottom read more

PetSmart Dog Training - Ellie - Pet Training Near Me - Murfreesboro, Tennessee

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Shonda in the grooming salon always does a fantastic job on my Goldendoodle, Omie! She's the best groomer that I've worked with.

Horrible grooming experience.. will never bring her there again. One of the groomers appeared to be laughing at my reaction to the horrible haircut they gave. read more

Can't believe I haven't reviewed Petsmart yet, so here we go! I've never used their grooming or vet services, so I can't speak on that, but I do shop here regularly. Several years ago I put one of my dogs through their puppy training classes and it was very useful. The staff is always friendly and the store is always clean. They have a wide selection of foods, toys, treats, leashes, etc. They also have a rewards program, which I love. read more

Tonight was our last time ever going to this location. We've been there at least five times and every time is horrible. Spent 30 minutes waiting for somebody to help us get a fish and then we gave up and didn't get anything. We did have to buy some aquarium filters but when we check out the cashier wouldn't say a word to us. He's an older guy who we've dealt with before and he is so rude every single time. read more

I used petSmart to dip my dog for fleas the other day. She somehow had a few fleas on her even though I treat her, I thought everything was ok after bringing her home, but we still had an issue even after bombing the place 3 times and treating her again. read more

I'm tired of this happening. I have a senior dog with hip issues and their "policy" doesn't allow him to have his nails clipped lying down. I told them he cannot stand in that table and they try to do it anyway, and they said he was "thrashing" to get off the table because he was in pain. It's A 50/50 chance on whether they can clip his nails and they cannot deduct the price of a nail trim because it's "included" in the price. Very frustrating and discriminatory policy for senior or dogs with disabilities. read more

We bought a guinea pig from them and not even 24 hours later it died. It was sick and died. They told me it was normal behavior for a guinea pig to not eat or drink. read more

#1 place to go for all your doggies needs! My little baby was very nervous going in but the groomer was so good she came out looking beautiful and relaxed. read more

Always does a great job on my dogs grooming, and I enjoy picking her up and seeing my cutie again. It's also a nice pet shop.

You're all wasting company time and money with that Shonda lady. She refused service to a good friend of mine just because it didn't fit with her schedule????? That's highly unprofessional and uncalled for. I'd have written this review a few weeks ago when it happened but I just now found out about it. You're in the real world fool, do your damn job, Shonda or however the hell you spell it. Lazy read more

I will never take my dog here again. I set an appointment for 9am for a bath and a nail trim, and they estimated that it would take 2 hours. It ended up taking 4 hours, my dog spent nearly the entire time in a kennel in the back, and when I got her back, she was still wet and some of her nails were barely clipped. It cost 37$--huge waste of money. This was the Murfreesboro, TN location. read more

I have been taking my two dogs in for grooming and they do a great job , they never looked as good as they do , the staff are very nice and welcoming read more

Unhappy. I took my dog to get groomed by Brooke and she did an awful job. She didn't bother trimming my bogs butt there are random clumps of hair that doesn't look like it was cut. Under her eyes were still very pink. I'd give her 1 star! I rate this 3 stars because savannah always does a great job! She trims her butt hairs for starters and never gives my dog back with pink under her eyes. Highly recommend savannah!!!! read more

The store itself is pricey, although you can find good deals on sale sometimes and they do have a GREAT selection. NEVER use the grooming! Some of the groomers are OK, but I have seen groomers mistreat dogs right there in front of customers. They are forever losing appointments, and the check-in area is so small that you cannot fit more than one person with their dog at a time. read more

Staff restocking & working check out lines were extremely rude directly to customers as well as in unsuccessful private conversations.

When checking out, I paid cash and the cashier didn't give me change and then quickly speed walking away leaving a long line of customers for the other cashier. And to boot, the consultant bagging fish told me at least nine of their tanks have ick. Also lots of dead fish left floating around various tanks. Extremely negative experience considering I've been coming to this location for about a year, and seeing how far downhill management has let this locating slide is upsetting to say the least. read more

Update on PetSmart. My sweet pup ended up with a small cut causing his ear to bleed. The stylist took him to the vet office in store to make sure it'd be ok. He was fine, but I wasn't. We've since switched to another place. The last time I visited PetSmart the styling area put up a film on the viewing window so you can't see your pet or what the stylist is doing. read more

Brought my labradoodle in to get a bath and service was sub par. when I get my dog back I expect everything that was promised to me after I pay. You get a little report card for you dog and while I was waiting in line to pay I noticed a section in there regarding dogs anal glands with an option of "yes, no, or N/A" and it was marked n/a. When I booked the bath, I assumed that was part of the package since the website clearly lists whats included in with the bath: Oxygen-infused bath with shampoo & blow dry 15-minute brushing Nail trim Ear cleaning, hair removal & flushing (if needed) Scissoring feet & pad shaving Sanitary trim Anal gland cleaning We asked about this after we paid and were told "we only do it if you request it." If its part of a package I wouldn't think I have to ask for it still. They made it right though and took my dog back and expressed the glands before we left. But when we get home I notice her feet have not been scissored, her paw pads have not been shaved and I also noticed her sanitary area has not been trimmed. We don't live close, we are about 30 mins out from this Petsmart so its incredibly inconvenient to go back just to have this fixed. When I pick her up I expect to get what I pay for and its frustrating when that doesn't happen. I'm not sure we will be back again. read more

We adopted a rescue beardie about 7 years ago. He passed away last year. My wife has been wanting to get me a new one, so we went to Petsmart. We spent nearly $200.00 in food new tank and dragon. We noticed after a few weeks she was not eating as well. In a two week period after that she has expired. We were feeding her properly caring for her properly. Petsmart sold us a sick beardi! I will never shop with them again! The money is a huge disappointment but I'm far more upset about the poor dragon. read more

What a great staff! I took my baby to see Dr. Kohler for her check up and shots. She is such a wonderful and caring person. She takes her time and even comes out to talk about everything. Her assistant Danielle was great too! I will never go anywhere else. Thank you for all you do and keeping my Sadie healthy read more

The staff here recognize me as a regular, which means a lot to me. It means the staff are attentive, involved, and always helpful. Over the past months I've been trying to resocialize my Aussie to people so I can show him. The trainer was happy to oblige when I asked for her to greet him, even digging up treats. A certain male worker has previously asked me how many dogs I really do have, because I came into the store with three dogs, but only one was mine... and he noticed! I go almost every weekend and the store is well stocked. Staff smile at you if you're training your dog, and love to pet dogs. My only issue would be that PetSmart employees should really help people properly size prong collars, and I'm still u sure about the quality of the grooming. read more

I paid for TopDog Plus and none of it was done on my dog. His ears weren't cleaned out either. I won't be back.

I asked Jessica at Murfreesboro tn location to cut all but inch of both dogs. She left 2 to 3 inches. I asked her to cut all facial hair off. Not only left it but looks like she attempted one side and then stopped. Hair all uneven. Neither dog smelled nor looked like they had been bathed. Im so disappointed. 110$ for a job i literally could have done myself. I will never take my dogs here again read more

Do not take your pets here. I called them to make a grooming appointment for my puppy. Get there on time just for the front desk girl tell me she didn't have an appt with my name and they didn't have spots left. Wasted 20 min driving for nothing. Very unprofessional. read more

The grooming was an absolutely nightmare and the employees in there are horrendous! I got there 5 minutes early for my pups appt. they were rude and told me they weren't ready and to go walk around. I did. 10 minutes later I get a phone call from them saying I'm missing my appt. I said no you told me to walk around, I'll be there in a second. I get there and they still weren't ready. 30 minutes later after the actual appt. time they take my puppy back. I go to pick her up and her nails are so sharp and jagged, they only trimmed her butt and peepee area (when I asked if they trimmed the entire body and said yes before the appt. but after when I brought up that she didn't looked trimmed they said that I'd have to make an additional appt. for that), and her feet pads were choppy and still had hair coming through. To make a long story longer, I had to file her nails, trim her feet pads, and also trim her body myself. I'll never go back. The employees lie to get business and they did a horrible job. Do yourself a favor and go anywhere else! read more

If you use the grooming services at this PetSmart be careful. We called to ask for a groomer that had experience with grooming Rough Coat Collies and was told although they didn't see many of that breed they would make our appointment with their most experienced groomer. When we picked our dog up much of her coat had been cut off which is not what you do when grooming this type of collie. I guess their most experienced groomer has never even received training on how to groom the breed. Needless to say we will Never take our dog to PetSmart again for grooming. read more

The worst service I've ever had regarding dog grooming. We made an appointment and took him in, they shave about 1/4 of this small dog's body and said they couldn't finish because he "moved too much." Unbelievable. Still charged us too! read more

My best friend and I just relocated here from Hawaii, and brought our three dogs with us. When we went into the PetSmart in Murfreesboro, and went into the grooming room. A lady asked us if we had an appointment, and we stated that we read online that walk ins were welcome. She stated that they were very busy, and that they would not have time to trim nails on three small dogs today. Then, if not adding insult to Injury, the lady got smart with us, and ask if we had proof of rabies vaccinations (which I had with me). We explained that we had documents, and she again said that they were too busy with grooming to trims nails today. Being a Department Manager for a large company in Smyrna, I knew for a fact that this lady should not be talking to us this way, and decided to speak to the store manager. He was super nice, and apologized several times, and explained that the grooming jobs should have been placed on the side while our walk in nail trims were completed! Great device to the acting store manager! Great customer service. Those grooming ladies need to be promoted to customers! They should not be working with the public! Horrible first impression! We will never visit that store again! read more

Today I used the grooming service located in PetSmart. I have a mid-size furbaby that loves people. I was late to my appointment at 1230p by 20-25 minutes. If they had asked me to reschedule due to my being late, I would have. My Furbaby was to have shampoo and nail grinding with pads sanded. At 430pm I called bc I was told two hours. I spoke with a young lady who advised me that she was being shampooed and should be done in 30ish minutes. She was picked up about an hour later. Once we got home I noticed that she did not smell clean, nails and pads looked the same as they did before I took her. I have used this groomer 3x. The first time was wonderful!! Pricey, but we got good service. The second time, nails looked untouched but she was clean and smelled really good. This time, I am just so very disappointed. I rated one star based on today's experience. read more

I gave it one star, because there isn't a no star option or negative star option. I've always thought these guys were robotic, but it was confirmed when I had the displeasure of speaking with one of the stone cold, heartless or rusty heart workers. "They" (used to hide the gender) need to attend the Children Mannerism & Etiquette Coaching Classes, since it didn't stay with them. To the person I spoke with, I wish you on you and maybe, just maybe, you will see the darkness you are and change. read more

Groomers scalped my fluffy dog. My family doesn't like how he looks, it's like he's not even our dog. Poor dog is naked just in time for the cold weather. I'm so mad at myself for going to a chain store. read more