Kelly is awesome! I had a tree stump in San Jose he quoted removing that ended up being way more involved than originally thought. He didn't complain one bit. Instead, he transformed into the Terminator and became the essence of "man concours nature" and gave that stump the business for a couple hours straight! Dude was honest, experienced and hard working. highly recommend! read more

This is a difficult review. Many months ago I hired Kelley's Stump Removal to trim trees/bushes, remove bushes in the front and back yard, and pull root balls (1 - 2 ft radius) from a Cypress hedge and other shrubs. What should have been a one-day job dragged into three separate visits, where I had to take time off of work and not get paid, and I ended up doing quality control myself. Day one, the crew of two showed up on time and did a nice job trimming my birch tree. But they cleared the inside part of my front yard smoothed the dirt, and left by 2:30 -- nowhere near finished, despite being told it would be done that day with a full crew. Kelley later blamed light rain for the delay, which contradicted what Carlos (his crew lead) had told me, and didn't match the fact that my neighbors' crew worked all day in the same drizzle. They came back the following Tuesday. I found stumps still sitting just 6 inches under the soil -- not the 18-24 inches we'd agreed on -- and sent photos with a measuring tape to prove it. Kelley apologized and promised to fix it. When they returned, Carlos cut through a water pipe, right next to the water main, which should've been obvious that they needed to be careful. Kelley came to repair it. When I asked them not to backfill that hole until I could confirm it wasn't leaking, Kelley got visibly angry and accused me of not trusting him -- in front of his own crew, whom he also berated. It seemed logical to wait & not cause further damage trying to locate it if it still needed repair. They damaged a second water line and simply declared it "not a working line" without ever turning the water on to check. Despite my asking them to wait, three holes were backfilled before I could inspect them. I ended up shoveling out 12 stumps along the front sidewalk myself -- and got a blister doing it. Kelley eventually came back with a pickax to finish that section, but only after arguing that those stumps were from junipers, not the plants originally removed, as if that changed what we'd agreed to....to remove everything. A large rosemary bush and stumps along the fence line were still left behind even after they called the job "done." There was a lot of haggling by Kelley about the difference between roots and a root ball and what was left behind throughout the process. The job did eventually get finished, but only because I stayed on top of every detail, checked their work repeatedly, and pushed back when they cut corners. Kelley was unprofessional and thin-skinned about being held to the agreement, Carlos avoided accountability at every turn, and the crew was treated poorly by their own boss. A landscaper working next door told me Kelley's crew has a bad reputation in the area -- I believe it. On top of everything, they were overpriced for the level of service delivered. Kelley made a point of his faith, but you wouldn't know it from how this job was handled. I would not recommend this company. read more

Kelly's Stump Removal - Large part of root ball still visable. - Tree Services Near Me - Sunnyvale, California

They did a great repeat performance. Or backyard got new patio so the existing trees some rework. One had to be removed and they did like it had never existed. The rest need to be rebalanced and opened up. Even the ones without leaves look so much better. My wife loves the fact that they leave the space cleaner than before they started. read more

I have been using Kelly's for years doing yearly maintenance pruning on my trees. He does a wonderful job! They are always so good about cleaning up all debris and staying within the budget I set. Office staff is the best! Lovely people to work with. I highly recommend them. read more

A sewed the phone or called back quickly every time I called. We're able to get crew to my house in a couple days. They were on time, fast, did great job removing the stump, and clean was good. They have electronic payment options. read more

They did an amazing job cutting my overgrown tree. I would say definitely better than expected. My neighbor recommended them to me, and I am very happy with the results! High quality and great value, certainly a rare find! read more

We had a tree stump in our backyard that was in a bit of a tricky spot - surrounded by three sides by a retaining wall and on the fourth by a mound of dirt with ground cover on it. We tried getting estimates from four or five companies about removing it. Most of them took a look at the location of the stump and said they didn't have the tools for the job. One promised to remove it but never scheduled a date for the work (despite repeated contact from us). Finally, we just gave up for a few months before starting the search process again and expanding our search radius a bit more this time around. One of the companies we came across was Kelly's. They had pretty good reviews so we reached out to them for an on-site inspection and quote for the stump removal job. Mr. Kelly himself showed up on the day of the inspection, right on time. He took a look at the site of the stump and gave me a couple of options for the work. I verbally agreed to one of the options and he agreed to have his office send me a formal quote later that day. Then he started asking me about what we wanted to do with the space once the stump was removed. When I mentioned replanting, he offered to do that as well (as part of a separate job, of course) and went into detail on his tree selection process and roughly how much it would cost. Normally I'm turned off by upsells but this definitely didn't feel like one. It felt a lot more like a mutually beneficial deal and I appreciated the owner of the business himself taking time to give lots of little details about the do's and don'ts of tree selection and planting. Still, I'd never had Kelly's Stump Removal do any work for us before so I agreed to just the removal for the moment. As promised, a few hours later, I got an email quote for the job, clearly explaining the work that would be done. On the day of the stump removal the crew and Mr. Kelly showed up, again right on time. I offered to help the move our trash cans out of the way and they very emphatically but politely told me that anything that needed moving, they'd take care of it themselves and make sure everything's back in it's place when they were done. Mr. Kelly let me know he'd got the crew started on the work and left. The crew worked diligently and kept to themselves. I noticed they'd setup a wooden board vertically to make sure no chips from the stump grinding flew towards the house. About an hour into the job I went out to take a look. They were still grinding down the stump patiently and chips were all over our patio and even some furniture, except in the direction of our house, thanks the the barrier they'd setup. Another hour or so later, they were done with the grinding. One of the crew asked me what we wanted to do with the hard bark grindings. I asked if they could put them in our green waste cart and he readily agreed. A few minutes later those grindings were gone and the crew had brought a blower in to clean up the patio. A few more minutes later, our patio and furniture looked exactly like it did before the crew had shown up for work. The stump was ground down and, upon my request, the crew showed me how deep they'd ground it down (about 2 feet, which is what was promised). I wrote out a check, gave the guys some cold water, and soon enough they were gone. Very professional and very meticulous work. We'll definitely be contacting Kelly's Stump Removal again when it's time for us to plant our new tree. Highly recommended! read more

For over the twenty years I have been very impressed with the services I have received from Kelly's Stump Removal. Several months ago following a wind storm, a tree fell and blocked my driveway and preventing me from having access to our only car. Within 1 hour after requesting help, their team arrived and soon all was cleared quickly and professionally. Kelly charged a very fair amount for the service, despite the fact it was an emergency situation and I was not in a position to obtain competitive bids. I strongly recommend Kelly's Stump Removal as being honest, professional and being a good neighbor. Eric Starr read more

Solid FIVE STARS based on having them quote and complete two separate multi-task all-day jobs to our high satisfaction. We cross-quoted those jobs with two other tree services. Kelly's was the lowest quote. Kelly's price is great. I'm so impressed with Kelly himself who came out to quote the jobs and ensure both jobs were done at five star level of service. Note we observed there is a business relationship between The Tree Team and Kelly's Stump Removal, so above positive review applies to both as both were involved in the jobs we had done. We strongly recommend Kelly's and also The Tree Team read more

Kelly and his team did a great job *really* grinding out an existing stump that another vendor had done half-way, and then planted two new trees for us. They did a spectacular job, and the new trees are doing great! Couldn't be happier. read more

Kelly's Stump Removal - Kelly's crew setting in our new trees. - Tree Services Near Me - Sunnyvale, California

See all

Kelly personally came out and did the quote and as well as on job day, and was the only one out of the 3 providers I shopped for that mentioned how the stumps may be over water and gas lines. They got PG&E to come out and mark the gas line and Kelly did a pre-grind dig to get a feel of the gas line depth and exact location. They also patiently heard my various concerns and laid down plywood and used a smaller machine for the stump by the AstroTurf so the fake grass would not be too pressured by the machine weight. Quick in and out, got the job done well! If there is anything to nitpick, it would be scheduling took about 3 days to get back to me, but other than that color me impressed! It was not even a large job, just 2 stumps. read more

Kelly's Stump Removal - End result of a 5ft stump grind, before dirt removal. - Tree Services Near Me - Sunnyvale, California

See all

Updates on June 26. After my negative review on Yelp, Kelly reached out to us immediately and worked with us to resolve this. He charged us a minimal fee to correct the bad stump and I gave him two more stumps to grind on the same day since I know running a business during this pandemic is very challenging and I appreciate he came back to resolve the issue. --- We used Kelly's Stump Removal to remove three stumps and had really bad experience. First they broke the pipe and hided it with the mulch that they thought we would never discovered. I took a photo of the guy trying to repair the pipe, and when I asked, is some wrong, he said "nothing" and hided it with the stump grindings. So, when my water sprinkler was on the next morning, the water pipe was bursting. Luckily it was a simple repair with some glue from Home Depot. Second, we discovered last week that not only the broken pipe issue but they left a quarter of the stumps under the wood chips. Since that discovery, I have contacted their office and called/texted Kelly's Stump Removal to show them the photo but got no response. Full of regrets to use this company and they don't stand behind their work. The only one positive feedback is the lady who picked up the phone has a nice voice and she booked you right away to get the ball rolling. Don't get tricks. read more

Kelly's Stump Removal - This is what a bad stump job looks like in case you have never seen one by Kelly's stump removal. - Tree Services Near Me - Sunnyvale, California

See all

Kelly responded and worked quickly. I told him it would be ok if he backed his large machinery onto my lawn which would certainly destroy some shrubs and lawn area. However, he talked me out of this course of action and he unloaded a smaller piece of equipment and knocked out the stump in less than 30 minutes. In all honesty, it may have been quicker but I was too fascinated by the skill in which he worked the machinery and eliminated an eyesore that had been there for a few years. I had concerns about the window nearby but he put up those boards and voilà! On a scale of 1 (Poor) - 10 (Excellent) Professional: 10 Polite: 10 Informative: 10 Courteous: 10 Responsive: 10 I seriously can't talk up my experience with Kelly enough. He was a Godsend. read more

See all

Kelly is very thorough in his bids and his instructions to the crew. They put in a 2 foot deep root barrier along my fence line to block feeder roots from a tree 30' away. He even checked with my arborist to confirm this was safe for the trees. The crew showed up in masks, and wore them the whole time. Chris asked for input any time he had a question, and did a neat and tidy job. read more

Kelly was great to work with. He and his crew know what they are doing. They not only removed a stump from a tricky location, but went above and beyond getting a aggregate cement pad (weighing hundreds if pounds) out of the way and then re-positioning it so a fence could be built the next day. The work was done quickly and professionally at a very fair price. I would recommend him highly. (He also does tree trimming. I haven't used this service yet, but after meeting and working with him, I would definitely use him again when needed.) read more

These guys are AWESOME! I would hire them again in a heartbeat. For starters, my husband and I found ourselves in a crunch for time. We needed 3 trees completely removed from our backyard. We had Kelly out to give us an estimate. We explained our situation. He was great. He re-organized his crew so that they could continue on with their schedule and accommodate us at the same time. His crew is also great! They showed up on time, did a thorough job, cleaned up after themselves and were very nice (that part's very important to me. I don't like dealing with jerks - but sometimes you have to.) We will definitely hire them again for future jobs! read more

Kelly came out himself to bid the job, walked me through what was needed gave me an estimate on the spot. The office followed up and scheduled the crew earlier than planned due to a cancellation. Kelly's crew came out and worked in the rain to tackle a difficult job with multiple stumps in a planter against our deck. All had to be done with the handheld grinder. They worked carefully to not damage the deck or planter and even kept debris out of our pool. Everything was done in a professional manner and the site was left neat and tidy. Would highly recommend Kelly's Stump Removal. read more

See all

Kelly was awesome! He came in the second day after we called for a quote. The price was very reasonable. He and his crew were very friendly, professional and easy to talk to. With his help, the eyesores we had were finally gone! Can't be happier about it! read more

We had a very small job and they did great. Fair price. Responsive.

I had a small tree and a stump that I wanted removed. I received a quote that was very affordable. I scheduled the service a few days after and they showed up on time and completed the job in a timely manner. I would highly recommend this company. read more

They were a couple of hours late showing up due to trouble at another job, but they removed the pine tree and plumb tree. I'd use them again. read more

See all

Kelly & his team are an absolute breath of fresh air to the industry. They are so helpful, knowledgeable & friendly. We have them service our personal homes for annual trimmings, as well as when our clients need regular or special tree trimmings, or advice from an arborist. We trust them inherently & their prices are very reasonable. read more

Very professional, safe, quick service. They came within 48 hours to remove 3 large stumps and the job was done in a few hours with heavy machinery. Highly recommended. read more

I had two tree stumps that started to have termite droppings, searched Yelp found Kelly's Stump Removal, Called Kelly answered the phone, Sent him pictures and he gave me an estimate. I agreed with in 2 hours he has a crew at my house ! Nice people good work and price read more

Kelly and team were pro style with assessment, scheduling and getting the job done in a way that understands the different trees and makes sure to cater to their health. read more

(another "better late than never" entry) 6/17/2011 - We'd been wanting to get rid of some yucky landscaping on the side of our house - (UGLY juniper bush, and 2 small tree-like bushes, as well as 3 existing, 7" diameter stumps)...my wife called Kelly Stump Removal, the 1st crew came out that afternoon to give an oral quote, and, ON A HANDSHAKE AGREEMENT for that VERY reasonable price, the 2nd crew took out the stumps, the bush, and the 2 small tree-like bushes, and were DONE within 20 minutes (cleanup and all) ... read more

Kelly was quick to come out and give me a quote. The price was very reasonable, and his worker did a fast, efficient and very professional job at removing 2 stumps on a steep hillside. I highly recommend their services!!!! read more

Kelly is terrific! He's very responsive (called back right away) and was able to get the work done within four days of when I called. My job was tricky because access to the yard was very limited and once in the garden there were many plantings that couldn't be disturbed. They did a PERFECT job of tarping the garden, moving patio furniture around, removing the two stumps, hauling out dirt, cleaning the work site -- it was pristine as if nothing had been disturbed. Then I noticed one more stump and beading with sweat he was happy to get that one too. He also noticed that a tree needed trimming (the branches were brushing the roof) and it's an HOA so I let them know. I cannot say enough good about Kelly and his team and would hire them again in a flash. He's very personable as well. Highly recommended. read more

Kelly, from Kelly's Stump Removal, came out yesterday to remove a tree stump from a flower bed in my backyard. The tree had been removed years earlier (there had been a problem), and supposedly the stump had been removed at that time. But over the years, a stem with leaves from that old tree kept popping up in that same border/flower bed. Kelly came out yesterday, with a helper, and removed the stump. I was stunned to see how much of a (large) tree stump the earlier workers had missed when removing the tree -- and supposedly, the stump -- from that border. Kelly and his helper were quick, efficient, friendly, and did a great job! The stump is now gone, and I can happily just tend to the flowers in that border. Thank you, Kelly and Company! read more

I looked around for a stump removal service and Kelly's was the first one to answer. I was impressed by the friendliness of the receptionist and later Kelly on the phone. I felt the quote was fair and favorably reasonable. I was also impressed by how fast Kelly made an appt for a guy to come do the service. So one of his crewman came over and grinded down the stump. I returned in the evening that day to discover that his crew guy inadvertently hit a sprinkler pipe and destroyed one of the sprinkler heads. I called Kelly about this. He seemed a tad bit defensive at first. Implying that I didn't proactively make it known to him I had a sprinkler system on my lawn. However he quickly and willingly told me he would come over the next day (Saturday) to see the problem. Kelly came over in person the next day and fixed the situation. He was very friendly and pleasant to talk to. I can see that he really wanted to make sure that everything was fixed and working to my satisfaction. He replaced the sprinkler head and glued in a new pipe to replace the one that broke. Kelly did all this without any kind of drama or resistance about who was liable or who could've been at fault for the mishap. I was very happy and impressed with that. Overall I had an outstanding experience with Kelly and services. It's comforting to know that there are still honest businesses out there that really care about the customer and their satisfaction. I appreciated Kelly making the effort to come back the next day on a Saturday to remedy the problem. I read the other review here about Kelly being "wild and hyper", but I feel he's just passionate about his work. At least that's the impression I got when conversing with him. I would use Kelly again and refer him to others as well. I would perhaps recommend that you flesh out and be thorough with all the details of your situation to avoid any mishaps. read more

I could not be happier with Kelly's, emailed them on Friday, they called back to confirm and the next morning Kelly called to be at my house at 11am, at 10:55am Kelly show up at my door quoted us a more than reasonable price to remove all 12 Yucca Palm stumps in front and backyard, the smallest stump was a foot dia the biggest was 4feet dia. Kelly gave me a lifetime guaranteed for no regrowth, I gave him the ok to start on the spot and his crews showed up 30mins. later One of his crew Thomas spotted another stump that was hidden away and took cared it as well. we left the house for 3.5 hours and when we returned all the stumps were gone. Kelly stop by later that evening to collect and he walked around the front and back to inspect and hosed down my walls and fences, where his crews had missed. the big jobs are expected but it is always those little details that counts... read more

See all

I give Kelly's Stump Removal a 10 +++ all the way around starting from the wonderful sweet and accommodating secretary to the excellent job taking out our stump. it was a challenge because it was pushing on our fence, right next to the water line and cement and the electrical was two feet away. everything was perfectly done and you could never tell they did any work around the area. read more

Amazingly quick and courteous. I enjoyed getting to know Kelly and his employee, Gil. They are fine people and trustworthy. After their fine work, our tree stump is gone and lots of mulch to go around all over our garden. Yay! read more

I called 6 company's to get an estimate for a stump removal, and Kelly's was the only one to come out. After I got the estimate I had questions and spoke to Deni in the office. She told me I will call you back and I have heard that story from other contractors before but after she got all the information she in fact called back apologizing for taking so long. After we booked the date and time I was called with updates on their ETA. I have not seen that much customer service in a long time. I will recommend Kelly's to every one I come across. Great Job Kelly's! read more

From start to finish Kelly's handled the job professionally.  Within a few days after my call to the office, Kelly himself came out to estimate the job,and the following week his crew ground the stumps.  The estimate was reasonably priced, the workers polite and efficient and the work was done as promised.   The workers left the job site clean.  I wish all contractors were as easy to work with as Kelly and his crew! read more

We have hired Kelly's stump removal several time in the past for trimming from fruit trees to oak trees. They also helped us to clean weeds, ivys, etc. on the hillside. They are very professional and always completed jobs nice and clean. So we started to have them come back for new jobs. They have good knowledge about trees and can give you suggestions about what need to trim and what can do it later time. read more

I started calling them in June to remove two large shrubs in my front yard and grind the stumps. They finally gave me a quote after about a month, I signed the quote and sent it back right away, but they didn't show up until the very end of August. My landscaper then came in to demo a few smaller shrubs and found more roots and stumps that had been hidden under them. So I called them back. Someone said they would come give me another quote. A few weeks went by and I didn't get an email, so I called back. Turned out that order never got filed so they put in a new one. Another two weeks went by. I called again. They apologized no one had come by and that Kelly would be before the end of the week. Okay, great. So Kelly came out and said within the week the job would be done and I agreed. No one showed up. Then I got an email with a quote. So I confirmed and sent it back. Still no one showed up. I called Kelly directly and he gave me a date he promised it would be done by. Still, no one showed up. I called one last time and politely said I would be canceling my work order and calling someone else if they didn't come finish the job, as I have a new fence going in that is on hold until this job is done. Later that morning someone showed up and did finish the job and I paid him. However, all the work I had paid my landscaper to do to fix our drainage and grading in the front was now ruined as the stump grinding remains, large chunks of wood, and dirt were left in heaps in my front yard. So now either I have to pay to have the grading redone, or I have to go out and redo it myself. Supposedly mine was a simple job, which is why they kept pushing off my work order...but if it's so simple, why did it take 7 months from start to finish of trying to work with them? Editing to add: I believe this review to be fair and honest. In regards to the second half of my project, I spoke to at least five employees between October and December, each time informing them of the growing issues. As someone who has worked in customer service, I feel the correct response from a company would have been to note the account and expedite the work order so as to remedy the situation. Instead it was "rolled over" continuously (as one employee stated to me) until I firmly asked for them to please come or I'd cancel the work order. I do feel the staff knew of the situation and yet miscommunication, or something else, continued to happen so as poor customer service was delivered. Unfortunately, we are not able to go back in time and remedy this situation but I certainly hope changes are made for the future. read more

Kelly's Tree Service never disappoints! We are a repeat Customer. Reasonable quotes, top quality service.

The entire service engagement was exceptional. Stting with the initial phone call, estimate and completion of the work. The job turned out very well and I would use them again in the future - read more

They did exactly what we needed them to do in less than 24 hours. Reasonable prices and great service. Highly recommend this company if you need a stump removed. read more