I wasn't going to write a review after my experience, but then I saw the other reviews about terrible customer service. Also, Kelly's instagram posted their response to a 1 star review and when I saw it, I thought the review sounded quite like what I experienced.
I was seated at a 2 person table after ordering a sandwich and a latte. I had my laptop out to answer some work emails as I had seen handfuls of other people sitting with their laptops out doing work too. Some people were even taking calls. So, I hopped on a zoom for work thinking nothing of it.
A few minutes into my call, the male waiter came over to me and got my attention by waving his hand. I muted myself on zoom and took my airpods out. He said, "Please feel free to say no, but do you mind moving to the barstools so I can push your table with another table to seat a family of 4?" I had no problem with this and said, "Sure, I'll be done with this work call in 10 minutes and then I'll move." He thanked me and left. There was nothing he said that indicated that I was being forced to move or that it was time sensitive. Not only 2 minutes later did he come back and proceeded to move the tables into one table while I was on my call! This interrupted my call and shifted my belongings. The family of 4 then came and stood next to me (staring and arms crossed) while I was on my call. At this point, I was very confused and taken back since the couch area across the room was completely open and since I had kindly told him I needed 10 minutes.
The owner's husband then came over and waved his hand behind my laptop to get my attention and motioned to me to take my airpod out. He asked if I was on a call to which I responded, "Yes, I'm on a work call and I'm almost done". Not even another 2 minutes later did he come back and interrupted me a 4th time to tell me I needed to leave because of the 90 minute dining limit. He spoke aggressively and demeaning. I was so surprised because I had ordered lunch and a latte and got water and there were other diners that were there much longer than I had been (I was there from about 10:45 to 12:30 at that point). Other diners were on their laptops and phones when I sat down earlier and not once did I see the owner's tell them they had to leave. I was interrupted rudely and the owner's husband was extremely inconsiderate (I was on a work call which I had voiced 4 times!!!)
My call ended and I packed my things and left immediately and I have not been back since. I was extremely angry with how I (a loyal paying customer who had went to Kelly's multiple times that week) had been treated. I voiced my opinions about their rude service to friends and family and they had told me their awful experiences as well ranging from the owner's husband being cold and rude to them and him being extremely impatient while taking your order.
Kelly's has the potential to be an amazing coffee shop and bakery in POK. But, after reading other reviews of the bad experiences, I unfortunately think they might be sabotaging their own business with their lack of care for customers and their experience. I suggest Kelly's pushes their ego aside (which was on display when they posted the 1 star review on their instagram and defensively responded to comments that agreed with the review) and gets down to fixing these issues! read more