The Go-To company for HVAC and Plumbing. Outdoor compressor went out (just had replaced by Sears…read moretwo years ago--obviously bad install). Ben's came out immediately, ordered a new system, and installed quickly. Good advice on new system, saves tremendously on electricity bill. Had a new faucet installed from Home Depot (HD) two weeks ago. Returned from trip to leaky pipes, and instead of water running from faucet, it waterfalls beneath sink. Contacted HD to address issue, said company contracted (LiveGreen Plumbing, LGP) do not provide emergency or weekend service, even in case of emergency. LGP was supposed to call 7:30 am today. Did not call by 8:30 am. Recontacted Mgr at HD (Joe), said would contact LGP and call back. No call. Contacted Ben's to see if they provided Plumbing--YEAH--what luck. Had technician out in no time, diagnosed problem, fixed, and was on their way. Paid only low service. Dealt with HD. Ben's is a honest company, which is RARE in the home service industry.

My parents needed a new system. They called Ben and he installed the new system and from day one,…read moreit has always been a problem. My father is 69 and takes care of my 62 year old mom that has Alzheimer's so he doesn't need any added stress. I have called Mr. Ben several times and explained the situation and nothing has changed. A couple of times the technicians come out and check and tell the same LIE! My parents have had to deal with countless 90+ degree weather this season and this is beyond ridiculous. What do you do when the system is faulty? How many times will we have to call Mr. Ben to correct what he installed?

Excellent company! Powerworks guys where responsive and professional…read more I would certainly use them again!

I contacted Power Works to address an electrical issue after having used the company previously…read more The owner told me he had no availability that week but would check his schedule for the end of the week and get back to me. He asked me to text him my address, which I did. After not hearing from him by the end of the day, I followed up the next day to ask whether he had found any availability. I still received no response, so I contacted another electrical company and was able to schedule an appointment for the following day. I was very disappointed by the lack of responsiveness and follow-through. I found this behavior to be very unprofessional.

I have been a customer of Grove for almost ten years. I have had the maintenance package as well as…read morepurchased my new water heater from them. There have never been any issues, so there was no doubt in my mind that when my HVAC unit died, I would go to them to get a new one. It started well with the sales team, and the installation team showed up right on time. Then everything started going south. I only have a tiny condo, 1200 square feet, so they gave me a time frame of 4-8 hours. At hour 10, they finally gave in and left the job 98% done. The head technician was visibly and very vocally annoyed the entire day. As they were finishing up, the other technician broke off the tube to my humidifier, and the head technician's frustration took over. They informed me that they had contacted the office, and Grove would be reaching out to arrange for someone to come and ensure the humidifier was fixed and a new tube was installed. This was on Monday; by Friday, I had not heard from Grove, so I called to inquire. While I was on the phone with them, I received a text stating they needed to schedule someone to come out and finish the job (in so many words). It was odd that I was on the phone for this issue when, all of a sudden, I got a text to schedule, but I just brushed it off as a coincidence. They gave me a time frame for the following Monday from 12-4 pm. It was my ignorance that I thought, "Hey, they didn't finish the job. I am sure they will put me close to the front of the line since it was their issue not finishing the initial job." Well, I was wrong. The technician arrived at 3:45 and assessed the necessary work, only to realize he didn't have PVC glue and would have to return to the shop to pick some up. This added another 30-40 minutes waiting around for him to come back with glue to finish the job. Now, Grove called me to schedule a pre-inspection before the county came out for the final inspection. This was when it became apparent that this company had no respect for its customer's time. They scheduled the next appointment from 12-4 pm. At 3:35, I received a test from the technician stating they would be here in 50-60 minutes, which is approximately an hour late. I had plans and rescheduled. I was not pleased to have 4 hours of my time wasted, but things happened. I got rescheduled and had to take the day off of work for the appointment. Once again, a 12-4 pm appointment. Once again, around 3:30, the office texted me that the technician was running late and that they would let me know once they had an exact time frame. I called to get clarity on the issue and realized I am now at their mercy. The office called back less than five minutes later to inform me that the pre-inspection was completed on the same day my humidifier was fixed. Overall, I had to miss work and waited over 8 hours for nothing. I would never recommend this company to anyone. There are apparent issues with the managerial staff who runs appointments and customer service. The lack of communication amongst themselves and the lack of basic customer service was extremely disappointing. With the numerous companies available, I look forward to taking my business elsewhere.

Grove installed a new AC and Heating unit for me some time ago. I also purchased an air filtration…read moresystem and a whole home humidifier, which has never worked. The techs who have looked at it have cleaned a valve for a pipe coming off the hot water heater, but that didn't solve the problem. The next time they came out, they replaced the valve and told me the unit was getting water; however, I still have to run separate humidifiers in various rooms because the system does not work. That system has not worked since the day they installed it. So I called today and asked them to send a tech out to attempt to fix it yet again and I was told that I would have to pay a $124 diagnostic fee and even if they performed repairs, I would still have to pay that fee; it would not be included in the total cost like most reputable, customer service oriented companies do. Thus this review. I paid darn good money for that system and it has never worked. I have no idea why and apparently, they don't know either, even though they installed it. So, I used to think their customer service was good; however, being polite is only part of good customer service: standing by your work is the essence of quality customer service. So Grove is apparently one of those companies that install a system that's designed to bleed you dry after the warranty expires. Buyer beware, right? -I will file a complaint with the BBB and post numerous negative reviews elsewhere. Perhaps that will get their attention. Should they make good on their work, I will revise my review.

"half of life is just showing up..."…read more It was easy to schedule Gentle Care Property Maintenance & Repair to take care of some urgent plumbing repairs at my home. They were very responsive to our Yelp messages and follow-up questions. Unfortunately, when the time of our appointment arrived, they were nowhere to be found. I had shifted around my entire work schedule to be able to be home and was left scrambling to find another handyman on short notice. I understand things happen but I would have expected at least a call to let me know they wouldn't be coming and to reschedule my appointment. I am unlikely to return to this business based on my experience but if you choose to use this service you may want to call and confirm your appointment.

I foolishly blew a fuse trying to replace my own thermostat. Devvon responded to my request for a…read morequote immediately, gave a fair price, and was able to come at a time that worked for me. He also resolved the issue quickly without making me feel like a total idiot. Super friendly, great service.

Jimmy and his son from Marking Construction came to assess my property for the insurance company…read more He took a lot of pictures but gave very little detail and said the estimate would be ready in 48 hours. Instead, it took five days and was only sent to the claims adjuster, not me, and I was told to follow up with them. Poor communication and lack of transparency made this a frustrating experience.

Great crew of polite licensed professionals! They have reasonable prices and have always been on…read moretime when called for emg service repairs and water-proofing. I would recommend them to anyone looking for plumbing work!

They consistently over promise and under deliver. Edwin is a nice guy, but I've had enough with…read moretheir lack of dependability, inability to follow through on tasks, and lack of attention to detail. I've used EMS general contractors for several projects, and won't ever be using them again.

Again EMS has always done a wonderful job. My mother's kitchen makeover is fabulous. They worked…read morewith us every step of the way to make sure we could get everything we wanted. Family owned company no third parties. Deal directly with them.

Very knowledgeable. My service consist of cleaning my fire…read moreplace and lighting the plot of my fireplace. They also cleaned up behind themselves. I would definitely use them again.

Our fireplace had not been used in well over 30 years. Mr Mack came and did an inspection, gave me…read morea very reasonable price on relining the flue, and the very next day was here with a crew working on it. This is a family owned business so Mr Mack, his son and even his grandson were all here working. Mr Mack regularly took pictures of the work being done and walked me through all the repairs as they were doing them. They were all extremely respectful of the house - the work area was spotless when they were finished. Very friendly and I'm really happy with all work they did. I highly recommend.

Good day, this company was referred to me a few years ago (2021) by my oil provider. I'm telling…read moreyou, if you're looking for a dependable, knowledgeable, customer service-oriented company -- search NO MORE! They have been here for me during cold late nights and early sunny days. Keeping me up to date on my tune ups and annual service agreements; important elements of home ownership. I greatly appreciate them SO much. Most Sincerely, -- Denise

My AC went down in the thick of the heatwave in MD. I called was able to get same day service…read moreafter calling several other companies throughout the week and they kept postponing service to another day after another day. I got lucky by a random referral from my vet and found SF Jones. My technicians were Matt and Isiah who were fantastic! It was over 90 degrees in my house at the time and they had already been working in far more heat than that. They were beyond friendly and professional AND were able to get my unit back up and running. My house went from 93 degrees to a very comfortable 70 degrees within 24hrs. They were also able to diagnose what I had assumed that I would need a unit replacement sooner than later...I will for sure be using them for this as well. I HIGHTLY recommend them :)