Top notch service and my family's go to call whenever we have an emergency or question for over 10…read moreyears. They have always been competitively priced and honest up front with expected costs. The job has been done right the first time, every time. I would never hesitate to reach out to them for heating or cooling needs in the DMV!

AC was blowing warm air so I had scheduled an assessment by another AC repair company early in the…read moremorning. They had sent someone who quickly took a look at our unit and then proceeded to advise us that we were low on refrigerant and advised us to replace the unit. They did briefly mention that we could do a leak search, but it would cost what was essentially over $700 to run a leak check. We ended up deferring and wanted a second opinion. Our friend highly recommended Dalin and I ended up calling in the afternoon. The team was able to fit me in last minute and come by at the end of the day to take a look at our AC unit. He did a thorough check of the unit and let us know that we were low on refrigerant and confirm that there was a leak somewhere. Unfortunately, due to the size of the leak, he couldn't pinpoint the location. At this point he offered genuine advice on what we could do and at no point pressured us in making a decision. He actually advised us that, since the leak was so small, it would be more cost effective to top the refrigerant level than to go through and replace the unit, but he did offer proper warning that it wasn't a guarantee fix. After talking it out a bit, we decided to go through with his suggestion, that way, we could take more time in the following years to replace the unit on our timeline versus making a rushed decision now. Dalin was fast, friendly, no pressure, professional, and offered great rates for his services (actually cheaper than some of the larger and more marketed services in the area). When we do need to replace our unit, we will be calling him again!

First time I contacted this company, they came out and fixed my furnace the same day. They were…read morepunctual, professional and informative. Second time I had them come out because my AC was freezing over and wasn't cooling the house. I paid the guy $375 for cleaning the outside unit and for coming out, but it was still hot in the house. After spending a few hours trying to figure it out, they said the problem was that different parts of the system were not compatible. They recommended replacing the whole HVAC system including the heater ($6500) or at least the coils ($2000). I got a second opinion and found out that the coils were very dirty and needed to be cleaned. My husband watched a YouTube video and did it himself. The AC works fine now.

My AC went out on a hot day last week and Pentagon Air came out there and fixed it so much faster…read morethan i even hoped for. The prices are good and the tech was both personable and knowledgeable. It felt good having someone come by to fix a potential major issue that made me feel at ease. Also I can't state enough how convenient their hours are. They open early and respond quickly so I'm glad I found a place I can rely on.

Technician Sanchez Jones arrived on time he had communicated to us. Sanchez was very knowledgeable…read moreabout A/C unit malfunction and quickly made repair and had unit back up and running. This goes along ways in my book, due to temps being over 100 degrees. I fully recommend Sanchez Jones of Tru Tech Heating and Cooling. 5 stars in my book.

I normally do not write reviews, but my recent experience with this company was unprofessional,…read moremisleading, and deeply disappointing and I feel obligated to warn other homeowners, especially those using American Home Shield. I also plan to post this review in as many places as I can to warn other customers. A young Black male technician (around 5'10-5'11, with a beard) came to my home in Bowie, Maryland to diagnose an airflow issue with my furnace and ductwork. I was present the entire time, asked questions, and watched every step he performed. From the moment he arrived, he seemed rushed and eager to get to his next job, which already raised concerns about whether he intended to fully diagnose the issue. He removed the furnace panel, adjusted internal components, and stated that my airflow had been set to "low," which he then changed to "high." Despite this, the airflow in multiple vents did not improve. He told me that he would submit a work order for a further duct inspection involving a camera, something that is absolutely necessary for my situation. However, when I checked my American Home Shield portal a week later, the job had been marked completed, even though no additional work was performed. I contacted the company directly and the receptionist stated they do not put in work orders and she doesn't know why the tech told me this. She said I must reach to the home warranty company. When I contacted my warranty company, I learned that the technician documented something completely false: he wrote that there were no dampers or airflow controls present, and therefore my warranty would not cover additional work. This was untrue and directly contradicted what he physically adjusted in front of me. It is extremely concerning that the technician not only failed to perform the required diagnosis but also submitted inaccurate information that would negatively impact my claim. In addition to the inaccurate notes, his behavior in my home was unprofessional. He made flirty comments and attempted to be overly personable in a way that felt inappropriate and distracting. Looking back, it seems like an attempt to rush through the service without doing legitimate diagnostic work, assuming I would not question him. That is unacceptable. I should not have to spend my time appealing a work order that was both incomplete and falsely reported. I have no reason to lie about HVAC work performed in my own home. My only goal is to get a functioning heating system, and instead, I am dealing with dishonesty and wasted time. My warranty company is now in the process of reviewing the technician's report and may send a second contractor because of these discrepancies. The fact that I even have to seek a second opinion speaks volumes about the lack of integrity in the work I received. If the owner reads this: please pay close attention to this technician. His behavior and dishonesty can destroy a company's reputation. Homeowners depend on accurate diagnostics and honest reporting, especially when working through warranty companies where we do not get to choose who is assigned to us. I hope this review helps other customers make informed decisions. I also hope the company takes corrective action, because experiences like this are exactly why people lose trust in service providers. I will now record my entire interaction with any service providers coming to my home to perform any work.

In the heat of a DC summer, the only thing you want out of a HVAC service technician is speed and…read moreefficiency. Being just one day without your air conditioning can be devastating in the middle of July. So when I had an issue with my HVAC this past week, I was glad that Riley & Heat technicians were able to come out so quickly and do what turned out to be a really simple repair (clogged condensation pipe that led to an overflow). Within 30 mins of coming in, my mind was put at ease and the problem was fixed. And most importantly, the A/C was on again.

This is a bucket shop company that does not answer their phones or show up for appointments that…read morethey pre-charge for

My experience with this family-owned business was great. When our furnace went out, I called them…read moreone evening. Mr. Biddle went all the way up to the factory outlet himself and came back to install it for us the very next day. For me, Mr. Biddle exemplifies the perfect balance between cost and quality: he will tell you if you don't really need something done, but he will also require that any work done be done with factory products under warranty. Here are the highlights: * His first response to me was to give me some suggestions on things I could try in order to avoid having any work done. * He provided the estimated cost (actually the exact cost) over the phone after knowing exactly which model he was dealing with. * He got the part and came back as quickly as possible, getting the job done in about half a day. * Although I had a relatively expensive problem, I felt I got the best deal for the quality of work done. He definitely cares more about the quality of his work than just turning a buck as quickly as possible.

I called them three times during an home emergency and they assured me that they will come the same…read moreday, but never showed up.

Great service! Great prices! I had them come out for an annual checkup on my A/C system and also…read moreto check on a somewhat noisy compressor. They checked everything over for a *very* reasonable price, and Bob was very clear about what could be done but wasn't worth the expense. I couldn't recommend them more highly. Robb in the office was also very helpful and professional. I should add that I original contacted the installer of my system, AirTron, but they wanted 4 times as much for just the checkup, and they needed to book me two months out rather than the two weeks I got from Sweet Spot. They also insisted that due to how busy they were, they needed to send a checkup technician separate from the technician who can do repairs. Not only does that sound fishy, but if they checkup technician isn't qualified to evaluate possible repairs, then he can't adequately do his job for checkups, can he?? Wow. Don't get ripped off by AirTron - go to Sweet Spot instead!

Want to find an honest fair HVAC company? Stop looking and just use Sweet Spot. Robb is awesome,…read morefriendly, knows his stuff and is fair. When I had my service contract and they would come out, it was never "Oh look I found something wrong". It was usually "Everything looks great, see you in 6 months". When something was wrong, they explained it and gave me a fair price to fix it.

I wanted to jump on with an update quickly! I'm not sure…read morewhat happened with the other people who posted negative marks about customer service after the unit was installed. We have had exceptional follow up from the team. We had a little hiccup with one of our three units installed. We called this morning and they were out right away to correct the error. All I can say is the integrity of the company and team truly has made our day! Thank you to Freddy who I'm pretty sure has been here every day this week to get us up and running and the wedding construction back on track today! I wanted to add the integrity of the company has given us great trust they will stick with us to ensure we are all good to go for wedding day and beyond! Thanks all! Definite hire from us in the future.

This serves as a follow up to my review dated on May 22, 2025 entitled "Nice is not "nice"…read moreanymore". I received a letter I received a follow up letter from Commonwealth of Virginia department of professional and occupational regulation. The letter states that no longer has a viable license at present and as a result, they can no longer proceed with my complaint. That is unfortunate. It is important to note that Nice Heating And Air was recently acquired by Michael Bonsby HVAC, Plumbing and Electrical located in Gaithersburg Maryland. During the acquisition process, I have been immediately deluged with repeated calls following up on providing future maintenance services, not acknowledging or responding to my complaint regarding service delivery. I was informed by three neighbors and friends who had cozy maintenance plans with Nice that they no longer provided various paid services for them, and thus their maintenance plans were ended. The referrals mentioned they took it in stride, by the lack of communication, no longer enroll in the new corporate maintenance programs of any HVAC company. Lesson learned.

Hello: My name is…read moreAdam Gates, and I would like to thank Service Technician Mr. Richard for coming out to inspect my air conditioning unit. Mr. Richard was beyond professional and very easy to talk to, as he explained the circumstances regarding my A/C unit. I recommend Mr. Richard to anyone who may have A/C issues. Thank you to Mega Services for everything. I look forward having Mega Service perform future inspections. Thank you, Mega Services!

What a pleasant surprise! Not knowing Mega Services or Feng, he came to my desperate call to fix my…read moreA/C with a POOR covid heart condition, almost 70 with one night's notice on July 4th. In a nutshell: Feng is a stellar HVAC professional. Not only did he fit me in on a busy holiday, he answered my call out of 3 others I made first...and didn't know him at all. I did know I began feeling sick from the thick air but as promised he arrived next day... quickly found the issue with the A/C, gave a very fair price and then he showed off his ability and smarts by diagnosing and fixing the issue to get my cool air on. I highly recommend Feng not only because he was knowledgeable about other Q's I had but because many HVAC services try to take advantage or get the most out of a situation. Feng, showed he not only cared about the integrity of his work...( I wonder even if he may have started earlier in his busy schedule to fit me in, as my health was on the line after 2 days of hot humidity..). but he showed he cares about the customer. A value sorely missing in our society in many of the home services business today. So Thank You Feng for not only for great work, at a fair price (And on a holiday) but ALSO for CARING about the customer. In my case, you coming so quickly and with such grace of the situation of me feeling sick...and remedying it-- I will certainly call on you again. Much gratitude for helping someone who really needed it. Caren