Jay B. is a very experienced expert tradesman who knows his business. He made recommendations that…read moreno one else did. Definitely the best pricing. Exceptional customer service. We have used this company in 2 residences. Our family members have called on this company for several different basement issues. Every time, the outcome is the same. Excellent work plan. Great work. Timely. Outstanding communication. Friendly employees, who are respectful of the property and treat it like it was their own. Great clean up. Lifetime warranty. And no more basement issues!​ Very highly recommend.

I would highly recommend this company for any basement waterproofing needs. Gary provided a clear…read moreand thorough analysis of our issue and offered several different options. On the day of installation, Chris and team arrived on time and went straight to work, finishing the job on a timely basis. We are pleased with the result so far.

The whole team at Basement Masters did a great job on two projects to waterproof our basement and…read moreboth turned out great! The first one was a major project where they had to dig to the foundation and waterproof the whole side along with installing a sump pump. They knocked it out with ease and they beat the national chain's pricing by a wide margin. The second job wasnt that small of an issue but they still completed it in one day. Highly recommend Basement Masters!

after much searching, I found Basement Masters. So happy I did. Long story, short...I have a…read more French drain in my basement that appears to have a leak. System has lifetime warranty, but the company who installed it many years ago suggested I have a plumber and a foundation specialist check it out before they come. If not there their issue under the warranty, there's a hefty charge. I contacted Randall, the owner of Basement Masters, who came out promptly, looked at old system, discussed concerns with warranty coverage I might encounter, and found no foundation cracks. He kindly offered to have me call him after the old company comes out to assess the issue. All done for no charge. You'll not do business with a more honest, reliable company. I highly recommend Basement Masters and Randall ,

NV waterproofing and Foundation Repai did an amazing job!!!…read moreFor a project nobody looks forward to they made it painless and dare I say enjoyable with such an amazing crew!! Miguel was incredible with organizing everything! And the entire crew was beyond kind and respectful and worked so hard!! Miguel, Alex, Cristian , Jose Gonzales, and Rafael did an excellent job!! Roberto , and Isiah, and Brian all checked in during project!! The whole project was completed in 4 days which was incredible timing!! I would definitely recommend this crew and company for any unfortunate foundation repairs!! Thank you for working so hard guys!!

Service and repair did not meet expectations. Clear expectations were not set and it is u…read morebelievable to me that leaving a finished product (see picture) is acceptable.

Excellent diagnosis of the problem and actions to remedy it! Fine and comfortable service, quick…read morecleanup and appropriate charge!

Neighbor was having his 2 car garage floor redone. I had been putting off having my one car done as…read morebuilt in 1947 and had some major cracks. Brad came up and looked at it and we agreed to do only the half that was cracked. They had it torn out and prepped same day. Poured the next day. Price was excellent and workmanship was wonderful. They even patched some walls that were a little suspect. I highly recommend this group! Thanks

If you're waiting for a consultation with Deska Waterproofing, stick with it--they are worth the…read morewait. David evaluated our property in July after we had received several conflicting advice and heavy sales pitches from other providers. Unlike the rest, David focused on finding the right solution rather than making a quick sale. He gave us proactive steps to take immediately and clear indicators of when we might need further work done. I thoroughly appreciated his expertise and transparency, and Deska will be our first choice for any future waterproofing work.

Outstanding process done professionally. The entire structural repair project to our house was…read morewell organized, clearly explained, and promptly executed to our satisfaction. We especially appreciate Jose and his hardworking crew for their careful and neat work. There is no doubt we would choose them again if needed.

It's easy to give a company a good review right after they finish a job. I think you learn a lot…read moremore about a company when you call them 12 years later with a problem. Triad Basement Waterproofing originally did work at our Gaithersburg home about 12 years ago. Recently, we discovered that the drain from that original system had clogged and our sump pump had also stopped working. I reached out to Triad and was honestly impressed with how quickly they responded. Within about 12 hours I had heard back from them, and Justin was at our house the following day. He replaced the bad sump pump and made sure everything was working properly. He then returned on Monday to replace the clogged drain. Justin was fantastic. What really stood out was his attention to detail. He was extremely thorough, took pride in what he was doing, and cleaned everything up so well that the area was spotless when he left. But the biggest reason I'm writing this review is that Triad stood behind basement waterproofing work they had done more than a decade ago. There was no runaround and no trying to avoid responsibility. They simply took care of the problem. After 12 years, that kind of service says a lot about a company. I wouldn't hesitate to recommend Triad to anyone looking for basement waterproofing or sump pump work in the Gaithersburg area.

Triad Basement Waterproofing recently installed a Basement Relief System to address water pressure…read moreand flooding beneath my basement floor and behind walls during heavy rains. Mike DeGirolamo - the owner - during his assessment provided step-by-step explanation of what needed to be done to address this issue. He was very thorough and clear in his explanations. He did not try to 'upsell' or include items that were not necessary. Prior to work starting a timeline was provided. Timeline detailed team arriving over the course of 3 days and what to expect during this time. The Triad team - Michael, Justin and Roberto - arrived as scheduled on their assigned days. Before starting work for that day they again went over every detail of what they would be doing. Master plumber Justin Dorrier was amazing in his handling of the plumbing side of this process. His attention to detail and explanations clearly showed his professionalism and knowledge as a master plumber. I did much research and obtained multiple estimates from about 5-6 different waterproofing companies before selecting Triad. Triad was by far the company I was most impressed with. I highly recoommend Triad Basement and Waterproofing if you have any waterproofing needs. They are all (Mike, Tracey, Michael, Justin and Roberto) true professionals at what they do and were a pleasure to work with --- I wish I could give them 10 stars! Thank-you Triad Team!

Fantastic job waterproofing our basement! Chris, Brian, and Chris (three different people) went the…read moreextra mile to provide a good design, quality workmanship, and customer satisfaction. Wish I had hired them sooner! Highly recommended!

I wish we had never heard of this company. The install of the french drains and sump pump went…read morehorribly. They promised they would not break through asbestos tiles, but instead carefully lift them. They blasted right through the asbestos tiles requiring us to talk to a remediation company and do a safety clean up (though they insisted that wasn't necessary when we complained and accused us of trying to bleed them for unnecessary expenses -- we had not even asked them for a dime, and they were the ones who broke an explicit promise to us). They left open gaps in the cement after covering the french drain that we had to have addressed after they left (after confirming with this company that they would not accuse us of voiding the warranty if we did) and totally destroyed the efficacy of our radon mitigation sytem, which they said nothing to us about when inspecting the site to provide their workplan and estimate before the install. They claimed not to see it, but the radon system has bright red labels all over it and was in plain sight for both the inspection and while the guys were doing the work. Ray Charles would have seen it. So, we've had to pay more to address that. Insult to injury, our security system picked up one of their guys looking through our stuff in the basement, and when we complained about that, the owner made implicit threats about how we would ruin a relationship in which we may need them to come make repairs to our system in the future if we told anyone about it. As others have mentioned, he also offered us $100 to not post bad reviews. We didn't take the money, but others might, so careful on relying on reviews for this company. Spare yourselves. Go with someone else.

They replaced my sump pump battery, updated, cleaned, and flushed my system very quickly and…read moreefficiently. The new battery looks also, and because of the way they explained everything, I have a better understanding of my system and how to maintain it. Raul and Cornelio were wonderful, and very pleasant.

Received 4 quotes they wanted me to do work that was not needed. Huge waste of time and said I had…read morea week to make a decision

They did a great job on the sump pump in my basement. The price was fair and the work was done…read moreeffectively. They cleaned up any mess that resulted. Keep in mind, you will need a second company lined up to fix your basement once the work is done.

Very knowledgeable, very high integrity. Definitely the best waterproofing company I have come in…read moretouch with!