I found out that as a standard practice, Kellam Mechanical staff will hang up on you when you have a complaint. Kellam Mechanical double billed me on a plumbing job which should have been an easy fix. I told the plumber, who said he called and had it fixed. He also told me not to call so that it would not affect my credit card, or words to that affect. It was not fixed so I called the next week. Someone hung up on me and I did not appreciate that. I finally talked to a manager who said they fixed the double billing including the "membership" that apparently was also double billed. I did not request or authorize any "membership" and told him that. Apparently the plumber was feeling generous with my credit card. There was not even a line item for that "membership." It was hidden in the repair to the best of my knowledge. I got refunded for the membership that I did not ask for and at that point I asked that my credit card information be removed from their billing system. Sad that it escalated to that point but in the process of calling back and confirming that the cards had been removed, Kellam Mechanical staff hung up on me two more times. Furthermore, Kellam Mechanical claimed that I signed and paid for a "membership" at the initial appointment. Again, I was not told of, nor did I approve of any "membership" with Kellam Mechanical. And of all the times they hung up on me, why didn't they mention that when I called? If they had asked me at the initial appointment I would have said "no." They can paint it however they want but that was an unapproved addition. Regarding another review, I find it odd that the president (owner) spends time countering the customer on situations where this would not happen if that owner spent more time training staff not to be so rude and unethical. It simply shows that this behavior will continue to happen to customers. Staff will continue to hang up on customers if there is an issue, and some may be signed up for a "membership" that they do not know about. It doesn't matter how they snuck that charge on me but the bottom line is I found out about that "membership" when it got double charged with the maintenance charge. If what the owner is claiming is true, that would mean that I got double charged on the initial appointment and then got double charged on the day that they replaced the pipes. I don't think that is true, I believe I got double charged on both items on the same day. Again, I only found out about the charge because of an error on Kellam Mechanical's part. On a sidebar, if you are dealing with a sketchy company and will no longer use them, have your information removed in case their website gets compromised. Other than that I am very disappointed with that company because I used to be a long time customer with their HVAC department. Hanging up on customers who are having issues with their services tells a lot about any company. Additionally, reading the replies by "Owner" (of Kellam Mechanical) to some of the negative reviews tells a story about how Kellam Mechanical operates. Be warned that I have seen posted on a few reviews that Kellam Mechanical has changed ownership. At this point, as a former customer, I would recommend staying away from that company. I tried to send an email to the president of Kellam Mechanical but it did not go through. I now believe it is because of the ownership change since I got an auto reply from the server saying that the email may not exist. read more

I signed up for the yearly maintenance service, the technician finally showed after 2 cancelled appointments, after taking my systems apart, the tech stated that the systems looked good but recommended a new capacitor, i authorized the job, 2 days later my compressor just happened to sieze up after their repair, they were quick to point out that it couldnt have been their work. I ordered a new system and it was installed, 4 months later the new unit completely froze over and my electric bill was almost a thousand dollars. Thinking that a reputable company would come out and fix their system expecially since i am a priority customer with a service agreement, i made an appointment online for monday morning, monday afternoon i asked for an update and was told the tech would contact me, an hour later the appointment was moved to tuesday without any input. this company obviously is just a front to sell new systems and has no intentions of servicing their installed products read more

Kitchen faucet needed to be replaced. I bought the faucet and Kellum Mechanical replaced it for me with no issues. The gentleman that did the faucet was courteous and easy to talk to. read more

MORGAN, a technician with 20+ years of experience is excellent. My parents have a hot water/oil boiler for heat. He is one of the few in this area that can service this equipment. Morgan is thorough, knowledgeable, and excellent at his trade. He has knowledge that others simply do not. As a matter of fact, he has been requested after another technician has come out to fix what wasn't fixed. We have utilized Kellam Mechanical for years. Morgan has been consistently excellent. Our experience since the sell of the company with the call center and prompt response is not a 5 star rating. It is my hope that the new organization will measure up to the Kellam Mechanical of the past. Our loyalty is mostly to MORGAN, the technician. We request him every time! read more

I have used kellam for over 10 years they were always responsive, on time and professional . So... I schedule a routine summer maintenance take 4 hours off work when they call and say they have too many emergency calls and not enough techs. I reschedule a couple weeks later and guess what? Yep they canceled again. This is what happens when big companies buy out small businesses. They don't care about taking care of the customer just how much they can rip us off. After reading numerous reviews here and on google doesn't look like they we will be around too long. it's a shame for the former owners to watch thier homegrown company go down the shitter. My advice do not use the new version of Kellam. They are horrible! read more

We were with this company for years and were signed up for their maintenance program with no issues until November of 2024. One of the newer technicians said we had a leak in our evaporator coil on one of our units. Even showed me a video of it. I had a bad feeling about this particular technician and how he behaved. Very un-Kellam. I'm glad I decided to cancel our maintenance contract. It is still cooling with no issues whatsoever. I'm glad I didn't fall for the pressure tactic. Very sad. They used to be such a great company. We will be looking for another AC company. read more

We lost power 3 days ago, when Dominion had power restored our power was not full power, things were flickering. Dominion came out and said it was an electrical issue..the outside box needed to be replaced. The tech arrived very nice explained what needed to be done. We have been 2 days with no heat power or water by this time..he did not have a part he needed he would return on Tuesday. Meanwhile we needed to pay a deposit, all fair..except that day they took out the deposit twice from our checking account. The next day he returns but another part arose he didnt have and had ro leave, that's fine. No response from our phone calls to resolve the billing issue so we called again and rhe General Manager said he would take several days ro refund the mistake...not happy... but the tech a very nice young man completed the job and power was turned on..our boiler did not..we had been sold a whole house policy so the tech said we will get someone out here..no one was available to work on a boiler that night but we would be receiving a text for an appt on the next day. HOURS PASS.. @ 9:30PM we called the appt desk and were told no appt is scheduled... upon further conversation oh by the way we do not work on oil burner. So day 3 STILL NO HEAT and no one was coming we have been charged twice sold a whole house contract (non refundable) and its oh well.... DO NOT use Kellam Mechanical​ read more

Called & set up appointment to check AC. 1st day called day before stating they were overbooked. Rescheduled. 2 weeks later. 2nd appointment text AM saying to many apps can't come. Twice. I guess they don't need my business or they pick & choose who they want to give service. Go some where else read more

this place used to be ok not sure what happened but simple basic stuff like communication and courtesy is lacking along with getting the work done! usually it's one or the other but this time Kellam took it all! Do better next time please and get rid of your call# options 1,2&3 since you all only answer #1!! read more

Contacted Kellam Mechanical for a wiring problem with my air handler and furnace. Set an appointment for the next day. I was contacted by the technician, John Holdcroft, and gave him a brief synopsis of the problem. He showed up for an inspection and a quote for repairs. He was extremely professional and showed me the problem and what he needed to do to fix the problem. He had the necessary parts on his truck and did the repairs. The repairs were completed quickly and the area was cleaned up. The value was as I expected. If all of the technicians at Kellam Mechanical are as professional and expert as John there should be no where else in Virginia Beach to go for electrical repairs. read more

As a "Preferred Partner" I scheduled the free HVAC inspection/ evaluation after replacing a major component for the HVAC unit this past summer. After rearranging my schedule, the morning of service I was sent a text explaining to me I would need to reschedule because they had important customer issues that needed to be addressed. I called and rescheduled for later that same week. They gifted me one additional year of the " preferred partner" program for my inconvenience. That Friday, day of rescheduled service I rearranged my scheduled once again to accommodate the service techs. After waiting from 8am until12 noon, with no call or text I called their office well after the time window. When I explained the issue to the lady in the office her reply was " Awwww!" Now several weeks have passed and I haven't heard a word about my issue. Lesson learned, find a company that I can rely on upholding their service contracts. Kellam will no longer receive my business. There are many GOOD choices in Virginia Beach. read more

Job to be done: routine HVAC maintenance. I just received a SECOND cancellation from this company for a routine HVAC maintenance check. I originally called to schedule this in early May and was given an appointment for the third week of June. This was the first red flag. It usually took only a couple of weeks to get an appointment with this company. The day before I was scheduled I received a call to reschedule because there were so many emergency calls to be taken care of. I was reschleduled for today, July 9, 2025. I just received a text letting me know I needed to reschedule AGAIN. I just called and spoke to someone who has now given me an appointment for August 1st. The person was very, helpful and understanding but that does not relieve my concerns about this company. She also had my annual maintenance contract refunded and I will be given the contract at no cost. This doesn't help if they don't have anyone to respond to calls. From reading reviews and talking with her it is very obvious that, since this company was sold, it has gone completely down hill. Technicians have quit and they do not have enough techs to do meet the demand. I have reluctantly accepted the new appointment but it is pretty clear I am going to be finding a new HVAC and heating company. After five years of great service when it was owned by Kellen, this company is headed for "out of business". read more

They're not the same. Sold now FH Fur Kellam. I feel bad for the technicians because management is terrible. They don't communicate to the customer and quality of training isn't there. Waiting over 6 weeks now for a repair on a 3 year old system because the problem was misdiagnosed.. Will see where this goes.. read more

Needed to get the air conditioner fixed. They made an the same day, then called to say that they couldn't make it. Then scheduled me for the next day and called to say they couldn't fulfill the appointment. I explained how important it was to get it fixed as we had company and they assured me they would be there the next day. Then they canceled for the next day. Please do not use. They will just continue to waste your time. . The woman on the phone who cancels is very rude also read more

Got up to ac running but by late morning not so much. Called before Noon was told one customer ahead of you. It has now been over 5 hours--no response. called again was told we will pass it to the tech team. Should have called more than one HVAC company and gone with whoever got here first. We have been with this company a long time, purchased our present system from them FIVE years ago--the entire thing and have a "service contract"--which doesn't mean you still don't pay for service calls--today were told a $100 minimum. look I get that it is that time of year but seriously if you can't come let us know and we will call another company Getting pretty stuffy for us old folks one with allergies and one with asthma. read more

I have this company many years but noticed that their services quickly went down the drain! Communication is awful and a lot of good technicians moved on or work for another company. Every technician I talked to were only wit's Kellam either 3 months or 6 months. Some just finished training. A technician named Gilberto acted more like a used car salesman rather than a technician. Did not do a comprehensive maintenance but rather focused on selling me a high priced fix for an issue. Left a message to the manager a week ago but not received a return call. Bottom line, i canceled my maintenance agreement and won't recommend this company to anyone. read more

At first it was great, but the day of appointment went bad fast. Appointment was for after 12:00 At 3:09 tech said he was on his way. At 4:39 I called and was told he would contact me. Never got any call back all day. At 5:16 I called back, still no help. at 6:08 I canceled with them. Too unreliable for me. I could have waited someplace else in A/C but they kept saying tech was coming. I can't trust them anytmore. Going with another company. It happens. Just poor communication on their part. read more

I had an issue with a product this company installed, but they worked with me to make things right. DJ was a huge help, and I would recommend them to others and appreciated their professionalism read more

It always starts with a leak - I had a leak coming from my ceiling in the first floor, just a slight drip occasionally. Kellam came out next day first thing in the morning, quickly diagnosed the issue (my dryer vent was clogged, causing condensation) and got right to work fixing it. A few weeks later, they came out for annual AC Maintenance (they offer a great membership service that in addition to other things, gives you two tune ups on your HVAC system a year), and found that my water heater was 23 years old, furnace 17 years old, and my fiberglass duct work was full of holes and mold. They gave me reasonable quotes on all of it and offered financing - I didn't use it, but nice to know they have the option - then gave me time to decide. I went ahead with all of the work, and the guys came out the day after I signed the contract. They replaced all my duct work, the water heater, and furnace in a single day! I was quite impressed with the speed and efficiency. I can feel a difference in my HVAC now - the vents are blowing much harder and the house is cooling down quicker - and my water heats up much faster now. Highly recommended - they are fast, professional, and reasonably priced. The fact that they do it all - HVAC, Electrical, Plumbing - has convinced me that I have found my go-to contractors for work. read more

We have used Kellam for almost 15 years for a variety of services. Annually, they service our Generac generator and we have trusted them implicitly. This time, however, their service man changed the battery and, in doing so, apparently damaged the generator. The status light was green when he got there and when he came up to tell us it no longer would switch on automatically, the status light was red. He said he had checked on Google and couldn't figure out how to get it back operating properly and handed us a bill for $650.00. Kellam's answer to my call for help was to send me an estimate for $1750.00 for the repair. I won't use them again and suggest you don't either. read more

I needed a new hvac and furnace so I knew just who to call since I had just gotten one done at a different home. Kellam Mechanical is a great company because they do great work!!! I'd like to commend Morgan B. for his expertise, patience and professionalism! He worked with me and gave me what I asked for. My tenants rave about this company too because they saw the work being done and the great results of the new system. read more

John and Kyle both electricians were at my residence today. The project envolved running a new circuit to supply a new oven! The project was completed efficiently and correctly in the time quoted! Kellem is a most reputable firm with well qualified and professional employees! The price was fair and the work was well done! I'm always ready to "Tell em Kellem" You won't be disappointed read more

Called at 7a.m., again at 11a.m. both times, promised a call back, never heard a word, Atomic Plumbing was there within 1hr

I'm never writing a review before but today I have to been this company for 4 or 5 years to help me maintain. Any time they come to maintenance they are charging me very expensive. Yesterday they come to fix the Hvac they told me to reply 2 new systems bester than repair is cost $4,200.00 or more I don't Agree with them I call another company to help me it cost less then $1,000.00. Kellem Hvac is bad service company I never seen. Bad service please see pictures under how much they are charging. read more

Kellam - This is service charge for repair - Electricians Near Me - Virginia Beach, Virginia

I was once a loyal Kellam Mechanical customer, but that has ended. We purchased a tankless water heater 2 years ago and were told that if we had the plumbing maintenance agreement, Kellam would come out once a year to check our plumbing, including the water heater. With the water heater, they would check it out and flush the system. We had them come 2 weeks ago (they were 2 hours late) and informed us that it would cost $630 to flush the system! When questioned about this, the tech said that management changed the inclusion of the flushing and a letter was sent last summer to advise the customers. We did not receive any letter regarding this change so we were caught off guard. Then we were advise a part needed replaced (another $458) and the tech would return in 5 days. No one came - no one called. The service is good, but it is costly. They have become unreliable and are no longer the company they were two years ago. I've heard that the company was purchased and the new owners are running it into the ground. read more

Today was our first experience with Kellam Mechanical after we decided to switch from our previous HVAC maintenance company. The difference in performance, professionalism and customer service was just remarkable and speaks volumes for the value of having Kellam Mechanical as our HVAC service provider. I am so glad we found your company and I want to commend the fantastic work done by Morgan . On time, thorough and dedicated totally to serving us , your newest Kellam Mechanical customer! V/r David read more

We purchased our dual zone HVAC system with Kellam and purchased the annual maintenance plan. It has been several years since and I was noticing what I believed to be the system running too often and too long. Kellam sent two technicians at separate times, for two professional opinions, and was able to monitor my system remotely for verification. I did not have to pay extra for the visits. My concern was their concern and I appreciate their customer appreciation and attention to detail and to my satisfaction. read more

I'm writing this review due to the fact Kellam went above and beyond to help my elderly parents. Sadly my parents have fallen victim to numerous scams and hard-sell marketing by certain companies. Morgan is the best, honest, thorough, and incredibly knowledgeable about his trade. He was able to identify the problem quickly and give us a fair market quote to get the repair done so I could get my parent's AC back up and running. I would highly recommend Kellam but make sure to ask for Morgan he is a great human that will get the job done. read more

Our AC stopped working after the heatwave. We had used Kellam years before a couple times so they were our first thought. Monday we called and they set up an appt for the same day. They cancelled last minute and said bc they had emergencies. Um weren't we calling for an emergency service too?? So we called back and they set us up for an appt for today (Wednesday). They cancelled again last minute this morning. What a terrible business practice. Why on earth would you schedule two appointments that you KNOW you will not make? Just be honest and say no one can come out until next week or whatever. It's hot af outside and if we knew no one was going to show up today we could've had someone else come by. I suspect they bailed on us twice bc we did not sign up for their "maintenance" plan years ago. So we were never going to be a priority. We will never call them again. Look elsewhere for sure. read more

I had Kellam Mechanical replace all my duct work under my Condo Unit. There were 9 runs and after 30+ years and living off the marsh the vermin and moisture left us no choice but to replace. I went through 5 vendors for pricing. 2 came out and said they techs were too big to do the job. 3 came out and provided quotes. Kellam had by far the best customer service and pricing. The technicians were professional and very efficient. They kept me up to date on their progress. The end result of their work was that I have never had so much air flow in my house. read more

I called Kellam concerning a drip/leak within the heating portion of my hvac. Two technicians came and diagnosed the problem and charged $115. They said they'd get back to me and/or I should call back in a week. I called a week later. They said my unit was not under warranty and the part was out of stock. I have called back once a week for a month now and they say a manager will call to let me know what's going on. No call yet. Now I have called requesting my diagnosis fee back. What a racket. Not sure if they don't want my business or is that how they make money by diagnosing problems and moving on to preferred jobs. I have since hired another company and they said my unit is under warranty and ordered the part and should be here in a week. Others I've called would diagnose the problem for $69 and $89. Again, Kellam charged me $115 to diagnose and then disappeared. I will never think of using Kellam again! When telling neighbors my problems with Kellam they all say yes they are way too expensive. If you want to be disappointed call Kellam. Kellam please credit my $115 back to me. read more

Fantastic service. Heat went out over the holidays and these folks showed up, replaced the old unit and had us up and running in no time. Crew was professional, prompt and friendly. Highly recommend this company. read more

My review is based on the initial consultation, which is also what prompted me to have several more consultations with different companies and deduce that Kellam makes me feel like I wasted my money and time. I was going to be spending thousands of dollars, so I really put the time in to make sure I liked the company. The tech arrived to evaluate my issues and help figure out what exactly is wrong with my AC unit. The tech wiped the label of the outdoor unit, gave me what he thought were the issues (verified different from the other companies), and threw one solution my way. For them to further look for a leak inside the home, it was going to be an extra 200+ dollars, and they did not even confirm if the leak was outside (the other companies did). Comparatively, the other companies sat down with me, took their time looking inside and outside with the same initial consultation (all included with initial price), and gave me multiple options, some of which included modern tech and a maintenence plan. Perhaps Kellam would have done great work, but to get to that point would have cost me hundreds more than other companies. I did end up settling with another company that had the basic human interaction that Kellam lacked. I really wouldn't suggest this one since I've gotten really incredible initial experiences and far more options from other companies and am very happy with the one I chose. read more

Kellam was dispatched at short notice to replace a transformer in my HVAC. The system was installed 5 years ago by Kellam, so the warranty covered the part ($25-45) but not the labor. The technician, showed up and I gave him the details. Already knowing it was likely the 24V AC transformer, I flipped the breakers off and on as he tested the transformer with a Fluke. Bad transformer. Within 30 minutes from entering the front door to walking our, he was done. Knew it would be quick as I already knew the transformer was bad and I had already taken the panels off the air handler for the tech. So I had a bit of sticker shock when he came back in from his vehicle with the invoice for the cost of $353.71. Labor of $264.71, Diagnostic of 89.00. The 180 seconds he spent confirming the transformer was bad, diagnostic charge of $89.00 I was OK with. I knew the diagnostic cost ahead of time. However, the cost of labor ($264.71) for maybe 20 minutes work, I was appalled. Essentially I paid $792.00 an hour for this easy service call. The next day I spoke with a nice lady at the Kellam office, and after a brief hold she told me that the fees are accessed by the job task, not the time spent. So, to sum up my experience...Quick response to a down HVAC which was much appreciated. Extremely inflated cost for a simple repair for a warranted system. This would likely cause me not to use their services in the future. Edit - Inspected the work that the technician did...not pleased. The transformer was mounted horizontally, with one of the two supplied screws. The other screw was laying loosely on the bottom of the cabinet next to the transformer. He probably could not reach behind the transformer to the other mounting point and thought, why bother. The way the transformer was mounted, it was laying contacting the wet insulation at the bottom of the cabinet, which would surely destroy it over time...if not create a fire hazard. Transformers typically do not like to to bathe during operation. Drilling an addition hole and mounting the transformer vertically, properly, would have been what the tech should have done. Edit - 9-23-2022 Review edited after Sarah K, Kellam Mechanical (KM) Business Manager posted response. Although it may be KM protocol to give an estimate before work is performed, I absolutely did not get one from the technician (Smitty) before repair, or I would not have been surprised by the cost. Common sense would suggest that...but thank you Sarah for implying that I lied. If I knew the cost I would have ordered the $26 transformer from Amazon, ran my portable AC unit and installed the transformer a day or two later. As I mentioned in my initial review, I called KM office the next day and was told job specific service tasks are a flat rate, not by time on job. I blame myself for not asking for an estimate, I should have known better. However, the rest of the response from KM seems to be a rationalization in support of poor workmanship, and that is unacceptable. The technician knowingly installed a transformer improperly, with one sheet metal screw and directly on a water saturated insulated surface. Yes, the bottom of an air handler does get wet sometimes...if you understand condensation and gravity. Additionally, there was a buildup of water on the bottom of the cabinet due to a dirty A coil, which was very likely the reason the transformer went bad in the first place. As a 20-year Navy electrician (retired), I knew this before I even made the call to Kellam, just had no way to immediately get the part. But the fact that KM business manager rationalized the techs actions is more appalling than the questionable work performed, or the price tag. Nonetheless, most of my remarks about Kellam were not negative. I was impressed with the response time as I wrote in my review. And despite Smitty being a friendly and experienced technician, he did a poor job installing the transformer, and he knows it. And yes, George Vote, KM operations manager did reach out to me to make it right, but I had already cleaned the A coil and remounted the transformer properly, so I had no reason to have anybody come back out. I do appreciate him offering to send out a tech and make things right. I know this is probably not the normal for KM, but every now and then when you don't do things right, own it, don't defend it. read more

Kellam - Electricians Near Me - Virginia Beach, Virginia

One word-Morgan!! Great service and great knowledge of what you truly need(& don't) There's no pressure with Morgan and he's ready with suggestions at all times. He has helped us save money and time. Kellam Mechanical is the best HVAC contractor in the area and so thankful for Morgan too! read more

Our AC went out on us and an emergency call was responded to 2 hours later. We had a follow up the next day which gave us cool air and a repair the next day. All of the people we worked with and spoke to were kind and helpful, we could tell they genuinely didn't want us suffering in this heat! The gentleman we worked with today, Shawn, was so personable and kept us up to date each step of the way, showing us pictures, videos, and parts that had gone bad. We will be customers from now on! read more

I had a routine maintenance appointment for my heating and cooling system last week and the representative Gage was the gentleman that came out for my appointment. Kellam has been doing maintenance for my home for a few years now and have always done a great job but my most recent experience with Gage was Outstanding and I want to give a special shoutout for that. Let me start by saying I was hesitant about letting anyone in my home so this appointment has been put off for a couple of months. Gage called at my appointment time and advised he was running a little behind and offered to keep or reschedule the appointment. I decided to keep it since it's been put off already. When he arrived about 20 mins after we spoke, he rang my doorbell, when I answered he smile introduced himself and open a Rule#1 red floor mat on my porch and put on plastic shoe booties over his shoes than asked if he could enter my home. He had on gloves and a mask. Part of my system is in my closet in my bedroom and asked permission to go up my stairs and into my room. I could go on but you get the drift. He was polite and professional never missing a beat with advising what he was doing next and was out of my home in 20 mins. Kellam you need more technicians like Gage he was Superb! He should Train others to provide Top Notch customer service-especially during COVID times! read more

Kellam Mechanical has taken care of our HVAC needs for several years. We love the service they provide. Other family members have become customers based on our recommendations. Prior to signing an annual contract, they had done a few projects for us. Each time they were responsive, pleasant to work with, educational and professional. The craftsmanship of the technicians is top notch. We have had the same technician conduct our bi-annual inspection for a few years now. Having owned a couple homes in the past this is an experience that is truly unique. We recommend them. read more

Richard B responded to our request for an A/C issue and not only did he respond quickly, he was fantastic!! He was professional, friendly, and informative. We were so impressed with his service and recommendations I gladly signed up for regular maintenance. It was late at night on a hot July night, and he was sharp and courteous and even showed us several tips to maintain and care for our system to save on bills. I won't use another company and Richard is our guy! We will need some additional work done coming up and he will be who we request. Many places will do the same job, but none will give you the service and satisfaction of Kellam! Thank you Richard and to the rest of your team, thank you for taking care of my family and our home. read more

Our AC was not working properly and Kellam provided same day service. The technician that came out was very polite and thorough. He kept me posted on everything as he searched for the problem. This is not the first time we have used Kellam Mechanical and like every time before they get the job done! They have replaced parts on our AC with reasonable charges and always get our older unit working again. Kellam is a reliable and honest business and I would not use anyone else! read more