From the beginning (free estimate) to the end (work completion), KELBIE Home Improvement has been easy to work with, timely and responsive. After providing me an assessment of my roof, Mike even gave me information for other roofing companies to compare, in case I don't go with his company. Everything was explained upfront and listed in the contract so there were no surprises when the work was being done. Any time I needed something or had a question, the response time was within minutes. The use of electronic documents speeded up the process and I have a copy of everything for my own records. When the work was scheduled, the arrival time was between 7-8am. I was pleasantly surprised they arrived at 7 on the dot. Usually, companies arrive toward the end of the scheduled time so the customer has to wait. Lastly, I appreciated the people who I dealt with: Mike, both his sons, Nestor and his son. They were all courteous and professional. I would definitely use this company again in the future. read more

I waited till the last minute to hire someone to come and shovel my 12 inches of ice and snow. They showed up at the end of their day and worked in the dark to get the job done. When they left, they had forgotten to do the driver side of my car. I texted about it and they immediately came back and fixed the problem without complaint. After such a long day, I could fully understand making such a mistake. They were courteous, prompt, and under the circumstances reasonable. The snow was a bear. Would use them again. read more

Update: added a star because I received a voicemail and text within 20 minutes of posting this review; Kelbie expressed willingness to repair the roof coating, I declined in favor of finding another roofer Original review: Poor customer service; roof has holes less than six months after work was performed Called about a leak from a small secondary roof/landing on an old rowhouse. Mr. Kelbie convinced me just to reseal the roof and fasten the existing gutter to a new piece of vinyl fascia. Work was completed within a reasonable amount of time (especially considering it was close to Christmas). Within six months the sealant was bubbling and cracking in many places. Called to see if it was under warranty. Received a text from Sean within a few days asking for pictures. I sent them, he texted that he received them. Sean said he'd call me to schedule someone to come out. Four days later he still had not called, so I texted for an update. He replied he would have someone out "this week." He then did not respond to texts for a week, but finally said he was out of town and would call the following day to schedule something. He then stopped responding to all texts. I chose Kelbie in large part because of the great customer service other reviewers noted. I never experienced even adequate customer service. And my roof still looks terrible and has holes. read more

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so fast, very easy to work with, and good pricing. Needed help fast for a home inspection at a home purchase and Mike was great to work with, he answered our questions and got a quote to us asap. Would recommend! read more

Had an extremely bad leak in my roof, talked to several roofers for quotes and even had one out to patch our roof. A couple days later we got more rain and the patch proved ineffective. When I talked to Mike he was extremely responsive and got me a detailed quote at a competitive price very quickly. While we were waiting for permits to clear he had someone out to patch my roof which actually held until they were able to complete the full replacement. Once the permit cleared he had a team out the next day. Took two days to do the replacement and Nestor who led the team was very communicative and clear the whole time, he answered all my questions, got the roof installed, and cleaned all mess. He even drove out to Baltimore to get the color shingle we wanted! We have had MAJOR rain and hail since the replacement and NO issues, extremely happy with the work. Highly recommend Kelbie Roofing. read more

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Overall, very disappointed in the overall experience with the Kelbie team. They were very unprofessional, unorganized, and eventually started harassing both myself and my pregnant wife in front of our 14 month old child. I have text threads and phone calls that convey legitimate harassment by the Kelby team who overall were unpleasant to work with. Details below. Finishing the Project/Harassment The Kelbie team said the project would take 1-2 days, when they slapped us with a change order they said 2-3 days, and days 4, 5, & 6 were dragged out because they would send one person to clean without notice. The Kelbie team came to pick the final things up without notice while I was not home, and immediately demanded payment despite me not being home to verify project completion or communicating to me a time to which we could mutually agree on the project completion. They then asked me to verify completion at 10 PM on a Saturday night and pay the final invoice immediately, and started harassing me. Sean was having a bit of a temper tantrum, would yell at me without letting me ask questions, and even went as far as saying "While you were out tonight I sent guys to your house to remove shingles so good luck if it rains tonight b/c your house is going to flood." The next morning I identified issues the Kelbie team agreed would require their attention, and they still demanded the final payment before continuing the services. Despite the contract saying the project needed to be completed and a warranty delivered, they demanded the final payment before continuing. Recommendation for finishing a project. Check your downspouts and gutters. Ours were clogged with nails by their team! Poor Finance Practices While I appreciated the various options they provide to pay for the project, I was blown away at how Mike Kelbie mishandled client finances. When referring to payment by check, he was quick to send an unsolicited picture of another client's check as an example for me to replicate without any thought to the fact that he shared personally identifiable information of his clients confidential information including full name, spouse name, mailing address, banking number, and routing number. DO NOT GIVE THIS COMPANY YOUR CHECK. They may forward it to other clients. Further, for the final payment Mike consistently sent me the wrong number. I finally had to detail out what was paid vs. what was owed, and he seemingly didn't know how to use his own invoicing software and accounting for payments made that do and do not incur a fee, and how that should impact both his top and bottom line. Poor Communicators There was no project management or owner that was introduced to me, so I never knew who the right point of contact was. For a project that was worth $18K for "2-3 days" (project all in took 6 days), I would expect there to be a single person in charge. The owner, Mike Kelbie, would send me texts repetitively with no context or description of the pictures, he sent his sons to my front door to try to explain things, meanwhile their business partner Sean (who was seemingly the most competent) was trying to provide me good customer service and details remotely. It was confusing and to this day I still don't know who was in charge. There was zero communication in advance of the project about what to expect, how to prepare, etc. There team showed up a day earlier than initially agreed to, and they would not let us know when they were coming (often would say 7:00-7:30, but show up at 9:30-10:00 or even 12:30 one day). At the project conclusion they didn't even tell us when they would come so we could mutually agree it was done (it wasn't). Misleading - Perhaps I was naive to assume the bill would be as presented on face value. After taking off all the previous shingles, they were quick to point out problems that they "commonly see" on roofs of our age and sent us a change order that increased the total contract value by 200%+. The change order had no justification, details of time/materials, etc. and I had to repetitively ask for these things to better understand the scope of the problem. When I suggested to the owner that more details at the time of the estimate of "common things we see when we take the shingles off on homes of your age" would have been appreciated in advance of the project, he reprimanded me saying "I shouldn't tell him how to run his business". Again, I was just trying to provide customer feedback on how being forthright would go a long way. On a separate note, there were no details provided in advance of the project. I wish they would have given me a heads up to clear out the attic/crawl space and lay down tarps to avoid the debris from falling into items we have in storage. They did eventually clean it which I appreciated. Scheduling - After signing the contract and providing them with a deposit, I had to reach out on multiple occasions to get updates on timing. read more

These folks did a great job with a silicone roof coating. Offered to fix interior plaster damage and paint needed from prior roof leaks and fix gutter leaks for no additional charge. Extremely fast with quote and completion of the work. All done in about a week and a half. I am very happy with responsiveness, quality of work and price. Well done. read more

My experience with Nestor was lovely - he was polite, friendly, and very thorough in explaining what he thought could be the problem with our home. Nestor did not, however, provide quote for the water test he performed nor did I agree to any amount let alone $750 prior to the test being done. Thus, I had questions about the invoice and quote I received, which led to a conversation with Mike. Mike YELLED at me, basically accused me of stealing from him, refused to let me speak, and was all around unpleasant. What started off as a hopeful and pleasant experience with this company ended in me being absolutely flabbergasted at the hostility and lack of professionalism from the person who seems to be the owner. I'm not saying you have to be a people person to fix houses and everyone has bad days, but Mike's behavior was out of line. read more

Well! They're booked but I don't see how when they have no appointments for working people. They want you to take a full day off of work to wait on a roofing company!!! They don't do a 30 minute on their way call! This is very interesting that a company doesn't accommodate working people. Let me see the BBB rating, etc By the way no after 3 pm appointments! read more

I had a leak on my flat roof. I've had it repaired over the years, but it continued to leak. I was frustrated that the fixes were not working and dreaded the idea of having to replace my entire roof. I researched and called several companies, and I appreciate that Mr. Kelbie did not try to sway or pressure me one-way or another. Mr. Kelbie was very responsive, informative, and gave me several options to repair my flat roof. His quotes were reasonable and had the best warranty. Plus, his company specialized on flat roofs. The job was completed quickly, which I appreciate because it was supposed to rain the next day, and they sent me several pics of my new roof. I will definitely use them again for future roof projects. read more

Mike and his team were able to come to the house very quickly to do an inspection. Work started the next day which was great. Appreciated receiving pictures of the before and after to help me understand the work that needed to be completed and the finished project. read more

I searched for hours for a company that offered emergency services for flat roof tops to repair a leak. After 9 calls, 5 of which did not work of flat roof tops and 2 that did not return my calls, enter Mr. Kilbie. They came out within hours of our call to inspect the roof and provide a reasonable quote to repair my roof. Hired them the spot. Both Mr. Kilbie and his son were polite, informative, understanding, and responsive! They completely the job quickly, which I certainly appreciated as it was supposed to rain the next day. What I appreciated most was that they offered me options and didn't try to sway me to a higher-priced project. I am extremely thankful for their service and will definitely use them for future roofing projects. read more

We had a flat roof leak in Baltimore and got a recommendation from the next door neighbor to use Kelbie. Kelbie responded quickly and we had the repair done within a week including a new pyramid skylight and interior plaster repairs. Everything was done professionally with minimal cleanup afterwards. read more

These guys were great. Emailed to ask if they could come check out my roof problem. They got back to me in 10-15 minutes then were there at my shop the next day. Thanks!! read more

Soooo I was laying in bed watching tv and soon heard a thumping noise. I thought it was hail hitting my skylight (its been that kind of day). Then noticed no... it's water coming from my sky light that I just had installed about 4 months ago SMH. I was so upset. I instantly started googling licenced roofers in the area. I noticed Mike had good reviews. So I took a chance and happy that I did. Mike called me within an hour on Saturday night. His guys showed up Sunday morning. As the estimate took place the guys discovered the skylight was not installed properly and there were other soon to come issues on my roof. Mike explained to me the issues over the phone and sent lots of pictures. His knowledge and information about my roof were very helpful. As a result, my husband and I decided to move forwarded that same day to repair the skylight. I was able to, sign a contract through docusign and he sent me an invoice all through email (very easy). His prices are reasonable for a professional/licensed roofer. Due to my experience we are planning to use Kelbie's services sometime this summer for a bigger job. Thanks read more

Just had my roof repaired by Kelbie. The company responded very quickly to my request for an estimate and arrived on time to do the work. They worked quickly and neatly. I was impressed when one of the workers asked to come into the house to measure the area that was leaking inside to ensure he was working on the corresponding area on the roof - and he took off his shoes before entering. I recommend their services! read more

Mike and his team did a great job of diagnosing a leak around a problematic chimney, and addressed it for me. Very satisfied!

Diagnosed and repaired an intermittent roof leak. Also, roof had no maintenance of any kind for more than 10 years. Offered options for that situation. Advised on repointing chimney and coordinated roof work with chimney repointing which was done separately. Also advised on corrective action for 2 two additional roof drainage problems. Coordination over a three week period was excellent. Pleasantly surprised with use of texting and responsiveness. I highly recommend Mike Kelbie for roofing and home repair needs. read more

I have used Kelbie Home Improvement for 3 years now. Mike is very responsive and always gets back to me immediately. On Saturday - 6/3/2017 they came out and installed the Shurflo gutter system and cleaned my gutters. They were in and out in less that 3 hrs. His crew always shows up on time and takes pictures so I can see what exactly they are doing. I will use a Kelbie Home Improvement again for other services. read more