Fins Up is hands down the best saltwater aquarium store and service team I've ever worked with…read more Their prices are more than fair often better than what you'll find online and they back it up with an incredible depth of knowledge about saltwater systems, corals, and fish care. What really stands out is their customer service. The staff takes the time to explain everything, from equipment recommendations to proper tank maintenance, so you feel confident and supported. Their tank service is top-notch as well professional, reliable, and it always leaves my setup looking healthier and running smoother than before. Whether you're a beginner starting your first reef tank or an experienced aquarist looking for quality livestock and expert help, Fins Up is the place to go. I wouldn't trust my tank with anyone else.

Ryan and his family just opened up this gem of a reef and fish store and I speak highly enough of…read moreit. They carry most of the brands us hobbyists know and love, as well as brands that are comparable in quality, but lesser known and lower priced. The prices on coral and livestock are really good. So much so, that I drive from north Thornton, passing at least 5 closer fish stores, to their store to get what I need. Ryan runs an amazing service program as well and he helped me turn my tank around in 2 months when I thought it would take at least a year. I'm telling everyone I know about their store because the service, products and attention to detail are second to none!

The staff was very good and extremely knowledgeable! Definitely your go to for all your reef needread more

What a great place .. wonderful folks working here , clear prices and info for viewers to see …read more.. Great great and I mean great prices for hobbyist to enjoy Highly recommend...

I placed an online order because they had freshwater eels for sale I have had aquariums for 60…read moreyears The eel was $19 To make the $60 dollars of packing and shipping worthwhile I placed a $300 order including some live bearers As is standard I ordered 3 to ensure 1 male and 2 females On the check out page there was a place for shipping notes routing insurance was added to the invoice with no option to remove it and no link to be able to read the insurance info so my assumption was this was added so that the shipper could replace dead fish They called me before shipping because one of the fish I ordered had Ich So we spent an hour on the phone deciding on a substitution The packaging seemed good when I first opened it as I unpacked the fish I noticed the eel had been packed in a bag that was the same length as the eel and it was dead Eels are fickle Any stress and they die to pack an eel for shipment with no wiggle room was bad and he died Other bags had leaked and barely had enough water to cover the fish I had to open the leaking bags and combine fish from two bags into one so there would be more water for acclimation Then I noticed that they had sent all females for all the live bearing fish Something that a professional should know not to do And it was apparent that the pictures online had been color enhanced because the actual fish received did not have the intense coloring displayed in their pics Had they been honest about what the fish actually look like my order would have been completely different if I had known they were going to unload all females I would not have ordered them because they look like ditch minnows I spoke to a manager and told him about all things listed but mainly because the one fish that prompted a $300 order was dead due to either sick stock or improper packaging and the shop bears the responsibility The manager said I should have specified the sexes of the fish but there was no place on the fish page to choose the sexes even though there was a drop down menu to select size and to choose quantity the only place I saw where notes could be typed was in shipping instructions Besides these are supposed to be professionals When I pressed the manager on this he admitted that when people buy in the store they are asked what sex they want the fish to be I was on the phone for an hour with the guy to make a substitution for a sick fish and that was plenty of time to ask that simple question They also informed me that I would have to pay shipping and packaging again for them to replace the eel with no guarantee it will arrive alive. when I asked about the insurance they had forced me to buy they told me that I would have to contact the insurance carrier and file a claim and even then they probably wouldn't cover the shipping I told them that they should be the one to do all that is necessary to replace the dead eel that died in transit because that is what customer service is Shipping is the responsibility of the shipper I honestly thought the forced insurance on the checkout was so the shipper could cover these kinds of issues Especially since there was no link to review the terms and conditions of the policy And there was no place to unselect the insurance The manager could not explain to me why there was a forced insurance purchase if it didn't cover dead fish their online ordering is a scam They deceive with color enhanced pics, unload excess female fish by not having a place to select the sex, they force you to buy insurance that has no benefit to you if the fish arrive dead, and they deflect blame When I sent an email detailing all this, the owner replied and said that their policy stands I have scoured the website and I cannot find any information that tells the online ordering customers that they will not honor replacing dead fish even if they perform poor packaging or send dead or dying stock They kept telling me they were a small store and couldn't afford to absorb replacement costs for dead fish. Then don't sell online!!!! Or actually purchase insurance to cover replacements including shipping Out of curiosity I went to the post office and the UPS store near my house and asked them the overnight shipping cost for the box they sent with water in all the bags and it was half what they charged for shipping costs Keep in mind they charged $15 for all the packaging material DON'T ORDER FROM THIS STORE Shop at your local store this company is a scam by using bait and switch tactics with pics, offloading undesirable female live bearers, poorly packaging the fish, forcing the purchase of useless insurance, and deflecting blame back onto the customer I asked how this would be if I paid the $60 shipping and packaging for the eel to be replaced and it also arrived dead they had no answer They may be nice in person but they have no problem cheating online customers

I come here ALL the time, the staff is so friendly and helpful! plus there's always a huge…read moreassortment of both freshwater and saltwater fish. i've been coming here for 2 years now and have never had a bad experience. i recommend this store highly!!! one thing (in my opinion) that really sets aqua imports apart from the other fish stores nearby is they take the time to update their website to show what they have in stock, as well as always having labels with pricing & fish breed on their tanks. i don't see this often, especially for the quantity aqua has, it's very impressive.

Kingfish is great. I was in a bind and they stepped up and helped me big time. Fair prices and…read morehonest, friendly staff. Thank you kingfish for a job well done!!

From the owner: Aquarium Supplies and Service Design of Aquariums for Home…read moreor Office Salt Water Freshwater Reef Systems All other Pet Supplies with service accounts get Free Delivery

We have had Reef Encounters take care of our fish tank in our business lobby for quite a few years…read morenow. The owner and the people that work with him are wonderful! They take great care and pride in cleaning and maintaining our fish tank and fish. I would recommend them to anyone who was inquiring about fish tanks and/or fish. The fish they supply are healthy and friendly and have become a hit to our patients and family members. We have had a few of the fish for many years now. Wonderful business!

From the owner: At Reef Encounters, we offer a wide variety of aquarium services. We are almost always able to…read moreaccommodate our clients needs without jeopardizing the health of the animals, which is our primary commitment. We can work with you and your builder or contractor to create a built-in aquarium that is as custom as you want or set you up with something made ahead of time that can be placed anywhere in your home of business. Call us today for more information.

I stopped in this pet shop today and really enjoyed the vibe. Clearly this is owned and operated by…read morea pet lover. It's very clean and has all sort of food and treat options for digs and cats. What I really liked was the vast choices and quantities of frozen raw food. A food type I feed my dogs as often as possible. The staff were exceptionally nice and the shop dog made me smile. She was very friendly and super interested in what I was buying. I left with a few new toys and some fish skins my dogs absolutely love. I don't live especially close to this business but if I did, I'd sure stop in to shop the raw foods. The only reason this isn't a five star review is the prices. I felt they were a tad high and designed to cater to affluent "all natural" types and that really is my tribe.

I cannot say enough great things about Hero's!! I take my dog Calvin every Saturday (sometimes more…read morewhen he convinces me lol) and it's the highlight of our week! Everyone who works there is so friendly and greets us (well most importantly Calvin!) by name and with enthusiasm! Megan, Julia, Nicolette, Finn and Rowan all make Calvin feel like the most special, best boy in the world. Which he most definitely is so it is very nice of them to recognize!! They are also so knowledgeable and we have made great discoveries there. I trust that anything they carry is of the utmost quality and safety for my fur baby, and that gives me a lot of peace of mind. They are diligent in their research and quality checks. I love that they have so many local and small brands. They have a great education wall and such a great variety of products! Calvin always gets lots of treats in addition to all the love and they partner with other local businesses. So grateful that we discovered Hero's!

Pet City receives its puppies from puppy mills in Missouri! Please do not help support the cruel…read morepuppy mill business by buying puppies at these stores in Aurora and Colorado Springs. Puppy mill dogs are bred repeatedly in small wire enclosures that deform their limbs and they never receive vet care. Common health problems of breeding dogs include blindness, rotting jaws, burns on legs from living in their own urine and filth and any number of infections. These dogs are never allowed outside and receive no human interaction. These are the parents of the dogs you buy in Pet City pet stores! When they are too old or sick to breed they are often taken outback and shot. As for the puppies that wind up in pet stores, they live the first 8 weeks of their life in the same disgusting cage that their mom lives in and then are taken away at 8 weeks (at least 4 weeks earlier than recommended by vets). They are then shipped by the hundreds to puppy stores around the country and are sold to unsuspecting consumers who usually end up with sick puppies and piles of vet bills. The only way to stop puppy mill operation is to stop the demand for their puppies. Instead of Pet City check out puppy stores that adopt rescue animals or go to your local shelter!

Went in to visit with a dog after calling ahead. After visiting, found out the dog was a whopping…read more$800! Asked if they did any senior discounts and the owner/manager brushed the question off suggesting if I didn't have the money I should look at cheaper pets. Otherwise, go elsewhere where he was sure the pets would cost more. Zero customer service ability and zero respect. Filthy conditions, obviously sick animals and about 15 kids messing with the animals without supervision make this a place I would never buy a pet from! Stay far far away.

A wonderful find!! Helpful, knowledgeable, and friendly. Their recommended food for my…read morelabradoodle is working great. No more intestinal issues! Great variety of snacks, chews, collars, leashes and toys. Support this wonderful family business!

High quality safe foods and treats. Owner is very active in the animal adoptions arena. Very…read morecharitable. Wonderful foods u cant find elsewhere.

Friendly staff and a scheduling system that keeps you up to date…read more Everyone was super pleasant and genuine concern for my timid English cream golden We were pleased with the quality of the results .Dog has not looked that pretty in forever. I initially thought the bill was wrong as it was too low! Will definitely be back If they provide you with the same service give them a nice tip. They earned it

honestly... the negligence that is portrayed at this store is sad... all of the animals seem in a…read moredepressive state... and it's always a few and if not all of the fish tanks that are "down"because of ick... I mean I understand the process of the ick process but it seems like evemary single time I come in there all the tanks are down... the customer service has gotten worse since my last visit... the only "happy" one would be the young girl that I always see at the cash register, she's always holding up for the store.. other than that super quiet about what's actually going on and no one has an answer for why their fish tanks are always down... makes me sad that no one really "cares" about the animals and their exhibits... it's more a less a zoo nowadays whenever I walk in there and the animals try to tell ya. hope they can figure it out.

I called in today and spoke with the owner about our pump not working. Jon asked many great…read morequestions and tried to help troubleshoot over the phone. When that didn't work, he came out and took a look. It was a quick fix that I should have checked myself - tripped circuit breaker. Jon then also talked me through maintenance and what to keep an eye on going forward. Super nice guy. He would not let me pay him for coming out. I will for sure call him in the future if I ever need any pond/waterfall service. I highly recommend!

I made an appointment with these guys and they were out a few days later. I hired them to remove…read morethe fish from my pond, drain it and power wash. They came, he told me he would do a partial wash and not remove the fish and return at a later date to do another partial. Still charged me full price but I figured he would be back in a few weeks and was okay with this. After many phone calls and voicemails nothing. He even answered the phone once and told me he had a house alarm going off and would call me right back, still nothing. Moral of the story is they are dishonest, perhaps their work is amazing but at the end of the day they took my money without finishing the job and I can even get a phone call from them. Not cool