Julie, is awesome. Very knowledgeable, great selection of fish and supplies…read more Julie has a great selection of Chiclids

I really love this store. The fish are healthy, & the lady running the shop has a wealth of…read moreinformation that she freely gives as she shows you her fish. You can tell she loves the fish and wants them to do well with whoever they go home with. I was mostly focused on getting some fancy goldfish. Orandas, Ranchu, Ryukins, some of the more extreme body shapes. She had plenty and I purchased 4. It's been 2 months of beautiful & happy fish. I worked in the aquarium & fish business 30 years back for most of my 20's. I had always wanted a shop of my own. But the overhead cost of caring for, feeding and housing before you ever sell a fish make this a difficult business to survive in. But, its the only way to assure your selling healthy fish. So, when I find a shop like this, I support that shop, and I spend my money there. So, the shops like this, that sell the happy healthy fish, and give you the info needed to keep them that way, are able to continue to do so for years.

So friendly and I love shopping local! Fish tanks are clean, animals and birds appear well cared…read morefor. If I were a pet in a pet store - I would pick pet world.

Bought some fish from here incredible, also bought a hamster he's so friendly and all the animals…read moreare well cared for and from now on this will be the store I shop at for my animals!

Reisa, Joel and Alexa have been fantastic, knowledgeable, helpful and a pleasure to learn from and…read morework with. My wife and I have been amateur Aquarist for years with Koi ponds and Freshwater aquariums. We were cycling another aquarium for Cychlids and went to Keepin It Reef, best decision we have made in years. In the end Reisa asked if we really wanted Cychlids, because our desire and discussion was really better suited for a change to Saltwater. Reisa and Joel patiently walked us through the pros and cons and that afternoon we had drained our aquarium and we were cycling Saltwater. We visited several times for free water checks and to pick their brains as we "patiently " waited for the tank to cycle. Well today is my wife's birthday and we visited again with hopes that our tank had cycled to a point where it was safe to introduce the first fish. Reisa, Joel and Alexa confirmed that the tank was there and we are so excited to welcome our first pair of Clownfish. If you are looking for a well stocked store with a knowledgeable team that have the patience of a Kindergarten teacher, but the expertise of a professor...then look no more. Keepin It Reef is that Aquarist gold mine.

Friendly and knowledgeable staff! They have an incredible selection of corals and gear.read more

I can't say enough good things about this fish store and the incredible people who work there. When…read moremy tank unexpectedly sprang a leak, I was completely overwhelmed and stressed. It felt like everything was happening at once -- and I truly needed guidance, reassurance, and kindness in that moment. Love was absolutely amazing. Not only knowledgeable, but genuinely compassionate and patient. I never once felt rushed or dismissed -- just supported. Rumi also went above and beyond, answering my emails almost instantly and making sure I had the information I needed right away. That level of responsiveness made all the difference during a stressful situation. What could have been a total disaster turned into a reminder that there are still businesses that truly care about their customers. Their kindness, expertise, and willingness to help meant more to me than I can express. If you're looking for a fish store that treats you like family and stands by you when things go wrong, this is the place. I'm incredibly grateful. They've also given me piece of mind for my future vacations

Terrible customer service. The small girl that works there is condescending and knows nothing…read moreabout customer service. Exchanging a fish there is like getting interrogated and presents a poor customer service when I am the one that needs to make a second drive there only to be disrespected. Never going back.

We have had Reef Encounters take care of our fish tank in our business lobby for quite a few years…read morenow. The owner and the people that work with him are wonderful! They take great care and pride in cleaning and maintaining our fish tank and fish. I would recommend them to anyone who was inquiring about fish tanks and/or fish. The fish they supply are healthy and friendly and have become a hit to our patients and family members. We have had a few of the fish for many years now. Wonderful business!

From the owner: At Reef Encounters, we offer a wide variety of aquarium services. We are almost always able to…read moreaccommodate our clients needs without jeopardizing the health of the animals, which is our primary commitment. We can work with you and your builder or contractor to create a built-in aquarium that is as custom as you want or set you up with something made ahead of time that can be placed anywhere in your home of business. Call us today for more information.

Kingfish is great. I was in a bind and they stepped up and helped me big time. Fair prices and…read morehonest, friendly staff. Thank you kingfish for a job well done!!

From the owner: Aquarium Supplies and Service Design of Aquariums for Home…read moreor Office Salt Water Freshwater Reef Systems All other Pet Supplies with service accounts get Free Delivery

Used to love this place till the owner defended their creepy employee that internet stalked my…read moreroommate half his age. :|

Poor customer service and suspect return policy…read more I bought a number of items for my son to convert is lizard environment into bioactive. One of those items was a UV light that we ended up not needing. When I went to return it they told me they don't give cash refunds. The light is unused and unopened. The employee pointed to a paper taped to the counter stating that policy. The problem is that when I purchased the dirt, hides and insects, he brought everything to the counter and set it all on top of that notice. So I didn't see it. Nor would I have had the opportunity to see it as nothing placed there went into a bag. When I pointed that out he said it's written in the receipt. Which is also suspect as at that point the transaction is already complete and I had no opportunity to consider their policy at that point. I don't need $100 is store credit. And it's poor business practice to place your refund policy in one place, directly where it will be covered and unseen when checking out. If your goal is to compete and run a viable business how can you continue to lack a reasonable return policy on unused and unopened items?

Great company great people! Purchased 4 beautiful Amazon Puffers arrived healthy and perfect…read more Packed perfect and given excellent acclimating instructions. Very caring, helpful and professional owners, hope to do business again.-Alex Giovanelli, Long Island, NY

I placed an online order because they had freshwater eels for sale I have had aquariums for 60…read moreyears The eel was $19 To make the $60 dollars of packing and shipping worthwhile I placed a $300 order including some live bearers As is standard I ordered 3 to ensure 1 male and 2 females On the check out page there was a place for shipping notes routing insurance was added to the invoice with no option to remove it and no link to be able to read the insurance info so my assumption was this was added so that the shipper could replace dead fish They called me before shipping because one of the fish I ordered had Ich So we spent an hour on the phone deciding on a substitution The packaging seemed good when I first opened it as I unpacked the fish I noticed the eel had been packed in a bag that was the same length as the eel and it was dead Eels are fickle Any stress and they die to pack an eel for shipment with no wiggle room was bad and he died Other bags had leaked and barely had enough water to cover the fish I had to open the leaking bags and combine fish from two bags into one so there would be more water for acclimation Then I noticed that they had sent all females for all the live bearing fish Something that a professional should know not to do And it was apparent that the pictures online had been color enhanced because the actual fish received did not have the intense coloring displayed in their pics Had they been honest about what the fish actually look like my order would have been completely different if I had known they were going to unload all females I would not have ordered them because they look like ditch minnows I spoke to a manager and told him about all things listed but mainly because the one fish that prompted a $300 order was dead due to either sick stock or improper packaging and the shop bears the responsibility The manager said I should have specified the sexes of the fish but there was no place on the fish page to choose the sexes even though there was a drop down menu to select size and to choose quantity the only place I saw where notes could be typed was in shipping instructions Besides these are supposed to be professionals When I pressed the manager on this he admitted that when people buy in the store they are asked what sex they want the fish to be I was on the phone for an hour with the guy to make a substitution for a sick fish and that was plenty of time to ask that simple question They also informed me that I would have to pay shipping and packaging again for them to replace the eel with no guarantee it will arrive alive. when I asked about the insurance they had forced me to buy they told me that I would have to contact the insurance carrier and file a claim and even then they probably wouldn't cover the shipping I told them that they should be the one to do all that is necessary to replace the dead eel that died in transit because that is what customer service is Shipping is the responsibility of the shipper I honestly thought the forced insurance on the checkout was so the shipper could cover these kinds of issues Especially since there was no link to review the terms and conditions of the policy And there was no place to unselect the insurance The manager could not explain to me why there was a forced insurance purchase if it didn't cover dead fish their online ordering is a scam They deceive with color enhanced pics, unload excess female fish by not having a place to select the sex, they force you to buy insurance that has no benefit to you if the fish arrive dead, and they deflect blame When I sent an email detailing all this, the owner replied and said that their policy stands I have scoured the website and I cannot find any information that tells the online ordering customers that they will not honor replacing dead fish even if they perform poor packaging or send dead or dying stock They kept telling me they were a small store and couldn't afford to absorb replacement costs for dead fish. Then don't sell online!!!! Or actually purchase insurance to cover replacements including shipping Out of curiosity I went to the post office and the UPS store near my house and asked them the overnight shipping cost for the box they sent with water in all the bags and it was half what they charged for shipping costs Keep in mind they charged $15 for all the packaging material DON'T ORDER FROM THIS STORE Shop at your local store this company is a scam by using bait and switch tactics with pics, offloading undesirable female live bearers, poorly packaging the fish, forcing the purchase of useless insurance, and deflecting blame back onto the customer I asked how this would be if I paid the $60 shipping and packaging for the eel to be replaced and it also arrived dead they had no answer They may be nice in person but they have no problem cheating online customers

Pet Supplies might appear to be a small store, BUT it is packed with amazing isles of Pet Goodies…read moreand SELF DOGGY WASH STATION, with Ample room. Pretty Eyes, (my service dog) and I have been to several Pet Supply stores and my preference thus far is Wheat Ridge, off of Wadsworth. Immediately we are greeted with smiles and how can we help. BATH PLEASE for my dog, to be clear. They hand us a bucket, ask if we prefer 3 towels, OH YES! Fortunately we have our own brushes, for all too many other patrons have taken off with what was offered for years. No Problem and off we go. Pretty Eyes is READY to get CLEANED with special shampoos and conditioners. The on duty gentleman scurried towards the back to clean the plethora of previous customers, while stating, they have been inundated with Doggy Washes this day. NO Problem for a few moment wait. I unleash my Service dog and open the gate, she is off to her favorite side, jumps in and waits. I must mention, the water hose is "Very Durable" a bit stiff in operating, although they are generous in offering aprons, expect to get a bit wet and be prepare in managing the volume first before starting the wash including your choices of shampoo/conditioners. Yet, the choices are wonderful, from Oatmeal shampoo to shampoo/conditioner in same bottle and more! Ready to towel off! They do have a LONG hose for drying, it is a pitched sound, your dog may or may not care for, HAVE YOUR TOWELS READY! This is a fun time, and NO RUSH. Their set up "A Bucket" for all the fur no longer needed, a place to toss your wet towels and leave your bucket or return the bucket to the front desk. GREAT SERVICE. There is also an extra pricing if you choose; either $14.00 per visit or if one pays up front $40.00/each bath will cost $8.00 Have fun!

The young man that helped was friendly and polite it was nice to have him carry the dog food to…read morethe counter and to the car, the cashier was pleasant and thanked me for coming in

We stumbled upon Pet Wants while in the shopping area and while we couldn't go on vacation without…read morebringing our girls back a little something as well. One of the first things I noticed in there was a display of "Dog Beer". I just thought it was hilarious so I asked about it and turns out there are good things in it for the dog so we decided to pick one out to bring back for our girls to be able to share a beer with Ben. While talking with the shop employee we learned about a lot of the different treats they have for dogs and how there are so many health benefits for them from things you wouldn't think of so we also decided to get some chicken and duck feet for them, along with something else that I can't remember the name of but he was most helpful. He also let us know that they will be opening a shop in Tampa soon, it will be in South Tampa and I keep checking the website but hasn't opened just yet but I am excited to become a customer of theirs once they are!

I have been a customer of Pet Wants for about four years now. I met Jess Green at a Pet Expo. She…read morehad a cute booth and was very knowledgeable of her product. At the time I had two dachshunds, one with a sensitive tummy. I wanted to find something that they could both eat. I also expressed that they both were constant paw lickers. I read that it could be due to an ingredient in their food. Jess gave me a free sample and the girls LOVED it. After trying multiple expensive Vet recommended brands that my pups did not love, I knew that we had to give it a try. Within weeks they both gradually stoped excessively licking their paws and their coats were noticeably more shiny. I felt good knowing they were eating fresh nutritious food. We were shocked at the results and extremely happy! The ordering process is easy and getting set up online was a breeze. After receiving a few orders at work my coworkers had questions. Jess was happy to speak with them and give them a sample as well. Now multiple of us order from her and we couldn't be happier. My vet recommended we switch my girls to a senior brand. When I showed her the ingredients in the Pet Wants senior kibble she was impressed. The Customer Service I receive from Jess is always above and beyond. She truly cares about you and your pets needs. Two years ago, one of my girls gained her angel wings. When I cut my order in half and told Jess the heart breaking news, she honored my girl on her page and gave me a thoughtful memorial piece. Jess feels like family. My sweet pup loves the food and Pet Wants delivers for free. What more could you want?!