I was incorrectly sold a fish. So I started my fish hobby journey about a year ago. I currently…read morehave a 60 gallon community tank with dwarf neon tetras, Congo tetras, Cory's, BNP, petricola, khulis and a few Amano shrimp. Unfortunately I trusted the advice given to me by Jacob and I purchased a flower horn blue polar parrot hybrid juvenile. When I got home and did some more research I realized how unfit my tank is for this type of fish. It has already began eating the fins off of my long fin Cory's and it is also going after the Khuli loaches. I now have to rush around and try to find a different home for this fish. Extremely disappointed. I would not recommend going here unless you know what you are looking for and you know not to take their advice cause they are only trying to sell you fish you don't need can't provide for. I feel extremely taken advantage of.

My wife found this place online and im sure gald we visited. Went there after having multiple…read morenegative experiences at a big box store. We browsed around for a bit before finding cute, affordable fish. Cherry Barbs and Bleeding Heart Tetras. I was hesitant to ask questions after being scolded by and shunned by a different store but the guy there was very helpful, informative and inclusive. I didn't feel like I was being preached to. We left with 5 fish and some bacteria stuff. 6 days later and they still seem happy and healthy. We will be going back in the future. Good selection that ranges between cheap fish and very expensive creatures, friendly staff and convenient location. Highly recommend.

Josh is very knowledgeable and provides great customer service. great pricing on corals, fish, and…read moreall things you need to maintain your tank.

Great healthy selection of corals and fish, clear pricing displays and spotless tanks…read more Excellent selection

Great staff very informative nice selection staff was very helpful I highly recommend this placeread more

Always amazing service at this family owned business! Will always be first stop for saltwater fish…read moreand aquarium needs.

We live one intersection from Aquatic Dog and go there every 1-2 weeks for everything we need to…read morekeep our daughter's many pets happy and healthy. It's a very well run family business and they do an amazing job picking their employees. They have a huge amount of items available in their space and it is organized and clean. Their puppies are adorable and seem quite well cared for. Sadie is wonderful and taught us everything we needed to know to take care of the Pacman frog we bought from them last month. They have reasonable prices, easy parking, and I honestly can't find a single negative thing to say about any of our many interactions with them.

I am convinced these people are aware that they are getting puppies from a puppy meal wherever…read moretheir breeder is out of state. We've bought two puppies from them about 15 years apart and both of them had serious medical issues. Most recently we had to put down within 10 months of getting her. The person that was talked to at the store had no empathy that dog had died and said well that happens sometimes. you're required to sign a one year guarantee that if the pet passes away within that time, you may be entitled to a refund. That form right there seems wrong of itself Despite the puppy having a genetic disorder, no one has zero empathy that your pet just died no matter how old it is. When you get defensive right off the bat about having to sign a piece of paperwork, you know you're doing something wrong. I hope the pain of guilt you felt when we told you that Chloe died sticks with you for the rest of forever. They said they were not going to change any of their practices and have been doing the same thing for over 50 years. This is extremely concerning to me and will be reported to the local Humane Society the Better Business Bureau and anyone else we can think of in order to stop puppies from being sold at this location. Whatever your reply is business owner you can't stop us now. Enjoy looking at the puppy that you is no longer with us.

Great company great people! Purchased 4 beautiful Amazon Puffers arrived healthy and perfect…read more Packed perfect and given excellent acclimating instructions. Very caring, helpful and professional owners, hope to do business again.-Alex Giovanelli, Long Island, NY

I placed an online order because they had freshwater eels for sale I have had aquariums for 60…read moreyears The eel was $19 To make the $60 dollars of packing and shipping worthwhile I placed a $300 order including some live bearers As is standard I ordered 3 to ensure 1 male and 2 females On the check out page there was a place for shipping notes routing insurance was added to the invoice with no option to remove it and no link to be able to read the insurance info so my assumption was this was added so that the shipper could replace dead fish They called me before shipping because one of the fish I ordered had Ich So we spent an hour on the phone deciding on a substitution The packaging seemed good when I first opened it as I unpacked the fish I noticed the eel had been packed in a bag that was the same length as the eel and it was dead Eels are fickle Any stress and they die to pack an eel for shipment with no wiggle room was bad and he died Other bags had leaked and barely had enough water to cover the fish I had to open the leaking bags and combine fish from two bags into one so there would be more water for acclimation Then I noticed that they had sent all females for all the live bearing fish Something that a professional should know not to do And it was apparent that the pictures online had been color enhanced because the actual fish received did not have the intense coloring displayed in their pics Had they been honest about what the fish actually look like my order would have been completely different if I had known they were going to unload all females I would not have ordered them because they look like ditch minnows I spoke to a manager and told him about all things listed but mainly because the one fish that prompted a $300 order was dead due to either sick stock or improper packaging and the shop bears the responsibility The manager said I should have specified the sexes of the fish but there was no place on the fish page to choose the sexes even though there was a drop down menu to select size and to choose quantity the only place I saw where notes could be typed was in shipping instructions Besides these are supposed to be professionals When I pressed the manager on this he admitted that when people buy in the store they are asked what sex they want the fish to be I was on the phone for an hour with the guy to make a substitution for a sick fish and that was plenty of time to ask that simple question They also informed me that I would have to pay shipping and packaging again for them to replace the eel with no guarantee it will arrive alive. when I asked about the insurance they had forced me to buy they told me that I would have to contact the insurance carrier and file a claim and even then they probably wouldn't cover the shipping I told them that they should be the one to do all that is necessary to replace the dead eel that died in transit because that is what customer service is Shipping is the responsibility of the shipper I honestly thought the forced insurance on the checkout was so the shipper could cover these kinds of issues Especially since there was no link to review the terms and conditions of the policy And there was no place to unselect the insurance The manager could not explain to me why there was a forced insurance purchase if it didn't cover dead fish their online ordering is a scam They deceive with color enhanced pics, unload excess female fish by not having a place to select the sex, they force you to buy insurance that has no benefit to you if the fish arrive dead, and they deflect blame When I sent an email detailing all this, the owner replied and said that their policy stands I have scoured the website and I cannot find any information that tells the online ordering customers that they will not honor replacing dead fish even if they perform poor packaging or send dead or dying stock They kept telling me they were a small store and couldn't afford to absorb replacement costs for dead fish. Then don't sell online!!!! Or actually purchase insurance to cover replacements including shipping Out of curiosity I went to the post office and the UPS store near my house and asked them the overnight shipping cost for the box they sent with water in all the bags and it was half what they charged for shipping costs Keep in mind they charged $15 for all the packaging material DON'T ORDER FROM THIS STORE Shop at your local store this company is a scam by using bait and switch tactics with pics, offloading undesirable female live bearers, poorly packaging the fish, forcing the purchase of useless insurance, and deflecting blame back onto the customer I asked how this would be if I paid the $60 shipping and packaging for the eel to be replaced and it also arrived dead they had no answer They may be nice in person but they have no problem cheating online customers

Wide selection of salt water CORAL, SALTWATER FISH, and supplies. Owner took time to answer my…read morequestions. Several large tanks cover the showroom floor. Organized well. Highly recommended!

Long time reefer and recently moved here. Needed to find my "home" store. Went to multiple stores…read morein the area. Many were awesome, but Chris absolutely nailed the reef shop experience. I was treated with respect, kindness, and fairness. Great looking fish and coral! Now that I'm set up I'll be coming back frequently! First fish in the tank were from ReefKoi!

I can't say enough good things about this fish store and the incredible people who work there. When…read moremy tank unexpectedly sprang a leak, I was completely overwhelmed and stressed. It felt like everything was happening at once -- and I truly needed guidance, reassurance, and kindness in that moment. Love was absolutely amazing. Not only knowledgeable, but genuinely compassionate and patient. I never once felt rushed or dismissed -- just supported. Rumi also went above and beyond, answering my emails almost instantly and making sure I had the information I needed right away. That level of responsiveness made all the difference during a stressful situation. What could have been a total disaster turned into a reminder that there are still businesses that truly care about their customers. Their kindness, expertise, and willingness to help meant more to me than I can express. If you're looking for a fish store that treats you like family and stands by you when things go wrong, this is the place. I'm incredibly grateful. They've also given me piece of mind for my future vacations

Terrible customer service. The small girl that works there is condescending and knows nothing…read moreabout customer service. Exchanging a fish there is like getting interrogated and presents a poor customer service when I am the one that needs to make a second drive there only to be disrespected. Never going back.

Julie, is awesome. Very knowledgeable, great selection of fish and supplies…read more Julie has a great selection of Chiclids

I really love this store. The fish are healthy, & the lady running the shop has a wealth of…read moreinformation that she freely gives as she shows you her fish. You can tell she loves the fish and wants them to do well with whoever they go home with. I was mostly focused on getting some fancy goldfish. Orandas, Ranchu, Ryukins, some of the more extreme body shapes. She had plenty and I purchased 4. It's been 2 months of beautiful & happy fish. I worked in the aquarium & fish business 30 years back for most of my 20's. I had always wanted a shop of my own. But the overhead cost of caring for, feeding and housing before you ever sell a fish make this a difficult business to survive in. But, its the only way to assure your selling healthy fish. So, when I find a shop like this, I support that shop, and I spend my money there. So, the shops like this, that sell the happy healthy fish, and give you the info needed to keep them that way, are able to continue to do so for years.

Reisa, Joel and Alexa have been fantastic, knowledgeable, helpful and a pleasure to learn from and…read morework with. My wife and I have been amateur Aquarist for years with Koi ponds and Freshwater aquariums. We were cycling another aquarium for Cychlids and went to Keepin It Reef, best decision we have made in years. In the end Reisa asked if we really wanted Cychlids, because our desire and discussion was really better suited for a change to Saltwater. Reisa and Joel patiently walked us through the pros and cons and that afternoon we had drained our aquarium and we were cycling Saltwater. We visited several times for free water checks and to pick their brains as we "patiently " waited for the tank to cycle. Well today is my wife's birthday and we visited again with hopes that our tank had cycled to a point where it was safe to introduce the first fish. Reisa, Joel and Alexa confirmed that the tank was there and we are so excited to welcome our first pair of Clownfish. If you are looking for a well stocked store with a knowledgeable team that have the patience of a Kindergarten teacher, but the expertise of a professor...then look no more. Keepin It Reef is that Aquarist gold mine.

Friendly and knowledgeable staff! They have an incredible selection of corals and gear.read more

From the moment I walked into this store I knew this was a well run, well thought out business…read more The family that owns this store is warm, friendly, willing to chat and answer a million questions from a reef rookie like me. They focus on coral, but have some fish and inverts that are healthy. I bought two black ice clowns a couple of months ago and they are crushing it.... Healthy, active and growing. They run very cool Friday auction live on Twitch.com with a great community of folks that are friendly and generous. 5 stars+ from Reefpilot56!

A big thank you to Biggslagoon family helping out on a tight spot.... Great service thanks againread more