Keefe's gave us the highest estimate for changing out my home ac system. I had several companies come out and bid on changing out the ac system. I called Keefe's back to see if they could give me a better price but they said no. I had been a customer of Keefe's for years. I already had received prices on the same units that they were quoting me on which were a lot lower than their awfully high quote. Costs to advertise the business must be added into their ac work estimates. Do your due diligence before using them for anything!!! read more

I've had four experiences with this company as explained below. In the winter of 2019 I had an over temperature switch go out in the heating unit. It was replaced by the technician and the unit was put back into service. He also sold me a maintenance contract, which although being a bit pricey, I thought it would be better to be proactive rather than reactive. During the 2020 summer maintenance, the repairman was not as thorough. He did not blow out my condensate lines although I asked him to do so. Even worse, he suggested I replace my condensing unit starting capacitor. It was still working but barely out of the rated capacitance tolerance so, again, I thought it best to let him do it. The job was 10 minutes as it only has two terminals. The cost for a 10 minute repair and a $15 part was a $300 change order to the already paid for maintenance contract. During the winter 2020 maintenance there were no surprises. It was noted that they could install some unnecessary valves (again very, very high cost) in my condensate drain lines, but being an engineer and familiar with HVAC units I declined. Two weeks after the maintenance (report stated unit was in good working order) and a year after the first repair, the same switch they fixed went out again. At this point, I have family with a pregnant tenant leasing the property from me. The husband lets me know the unit is out so I call on Keefes. Keefes stated the filters haven't been changed (I change them personally every three months on a schedule) and that my heating coil has burned up (that can happen but was not the case). They then tell me that I need a new unit (it's 8 years old). I said, I probably don't, and I ask them to check the previous repair they made. They said it was unrelated. I asked them to leave and I called Rob's AC for a second opinion. Rob's pointed out that the switch they have previously repaired failed (open terminal; poor craftsmanship from the first visit). I was also charged an additional $80 by Keefes for this visit. With that said, I will never do business with them again. Look elsewhere. read more

I retruned home in 2010,I was having problems with my a/c and heating equipment.I called Keefe's, a tech came out he told me my units were used although I paid for new equipment I had a feeling something was wrong. I had the old a/c and heating products removed. I've enjoyed my a/c and heating since 2013. The tech tried to give me a window unit to keep us cool but, due to the fact I had slider windows I couldn't use that kind of unit. When ever I hear someone saying they're looking for a good a/c company I recommend Keefe's. Sincerely, Gwen B. read more

My mother's brand new heater wouldn't turn on the week of March 10th. She placed a call to Keefe's and a technician by the name of Nigil G. serviced her unit. Thankfully it was only a fuse. However, a week later the unit went out again. She called to have them come out, but they wanted to charge her again. So we hired another company. Apparently the fuse that was replaced by Nigil was installed INCORRECTLY! So $157. 10 went down the drain! Now after leaving a message for a supervisor or manager no one is calling back. read more

DO NOT PICK THIS COMPANY!!!!!!!Scheduled an appointment on Monday for Saturday. Saturday comes no one showed up. Receptionist called said the tech was backed up with a job. We would be first on Sunday. Sunday comes , receptionist calls again at 5:22pm and says that someone is still scheduled to come out. Now it's 8pm, no one has showed up. No one has called. I've been waiting two days now for someone to show up. Company couldn't provide a window for service because the company has no idea if and when a tech will be available. I don't normally leave reviews, but if this saves someone waiting in Louisiana heat it is worth it. I WARN YOU AGAIN: DO NOT PICK THIS COMPANY!!!! read more

Don't waste your time this company they will use your need for Repair against you! Warning, if you are in a pinch get off this AC company and keep looking. Keefe's I have used a couple times and at first they seemed reliable but then they went into a bizarre sales pitch to convince me to get a year "contract". I stupidly took them up on this expensive offer and don't really hear from them again even when I brought it up to another tech for my other unit. On that unit we are told that we need a new condenser costing nearly 5k, and lucky us we can finance it (oddly at a much higher credit limit). That 5k unit clearly didn't fix it (oops) so they say they have to redo some pipe, add 2k suddenly to that loan. This happens at the beginning of the pandemic where I ask no less than four times to do the servicing for the other unit since we are paying $6000 to have a new unit installed on the other side. They refused, now here we are in the heat of the summer and no income and it stops working due to not being serviced, perfect, I have a service "contract". We call and they say that they can get a tech there for $80 and the lady on the phone groaned and says the because we pay for the service plan we can have him come at $79. $79 we get a whole one dollar discount for the 400+ dollar plan they don't even uphold. Then the lady on the phone tells us that she will have him come immediately, next Monday, in the heat of summer Not to mention it is broken down because it was not serviced back in March when they were in our house. We are currently Unemployed due to the pandemic and now buying a window unit so our renter has some relief for $500. I am also contacting our lawyer over this. They do not honor their contracts. Avoid!! read more

I called these guys in April. They were really responsive and someone came out pretty quickly. He took a look at my AC and said he had enough info to put together a quote to replace it. Then, I was ghosted. Fast forward a month and a half later, about 4 phone calls from me trying to get the quote, and a final call today - the guy never put the quote together and had nothing to offer me except a new tech visiting at an inconvenient time. Sorry Keefe's, you had your chance but I will be taking my business elsewhere from now on. read more

Never received the quote to replace my ac unit. Salesman came out August 2. After not receiving it August 13, I followed up. I was told it would be emailed to my husband -- nothing received. I called yesterday, and was told it would be emailed -- nothing received. When I called today, I was told the quote had not been entered in the system and another salesman would have to come out to look at the system to give me a quote. Why wasn't I told that when I called Monday?! read more

DO NOT USE!! They tried to take advantage of an 82 yr widow! They told her the repair was going to be 1300.00 to fix and said it wouldn't last or 15000.00 for a new one. THEY LIED. It was the capacitator A 12.00 part. read more

DO NOT HIRE THIS COMPANY!!! They lie and use scare tactics to sell new systems! They obviously do not properly train their technicians. The service tech did not correctly install my capacitor and over charged me. The service tech said my furnace was leaking gas and my air conditioner was leaking oil. Thankfully I got a second opinion! read more

Called Keefe's for a new whole house A/C system quote. Elden arrived in front of my house at the appointment time, which was my only indicator that he was from Keefe's, as he had no company logo on the vehicle, he had no keefe's logo on his clothing, no keefe's logo on his clipboard and when I asked for a business card "he was out". He briefly looked over my existing system and asked me what kind of system I wanted. I asked him what was the best one, he replied with the first of many sarcasms "the one installed correctly". He would not answer a direct question about what I needed as far as tonnage, return air placement, vent placement. He said that would all be figured out by algorithms. He then spent about 30 minutes bragging about how great THE $24,000 A/C system was that he put in his house and shared a few other of his useless life wisdoms. At this point I still do not know if he works for Keefe's or is some kind of scam artist. After playing games with me for 45 minutes he says, just tell him how much I want to spend and he will put together a system for that price....What a Horrible expierence. Never received a follow call, or email or letter. read more

Don't waste your time with this company. They do not stand for their product and services. Do not by any means try to get their maintenance plan either. It's a scam. If you cancel it, before it was a year then you will be charge for the entire year regardless. There are more a/c and heating company you can trust out there. Do not use Keefe's Heating and A/C. Trust me, I was misled. read more

I'm still waiting for Mark, Tori (Tory?) or Jeremy to return my many phone messages I've left for them. My MAIN CONCERN is the RETURN of my Deposit of $2,000 personal check that I gave to Jeremy early September 2021 for the installation and sale of our Briggs & Stratton 20 KW Generator. Since October I had been texting their Sales Rep, Jeremy, asking about our installation. He knew that I have the funds and NO LENDER will be involved. Neither Mark nor Tori would return my calls. I received a phone call from a third party, a different electric company, and was told that they were handed this business by Mark from Keefe's. No explanation was given. I AM STILL WAITING FOR THE RETURN OF MY CHECK FOR $2,000. I DON'T RECOMMEND KEEFE'S! I do recommend that you get SEVERAL bids and select the one you want. I'm hoping that I won't have to drag my legal team into this matter. If I can give a less than One Star Review, I would do it. These people have left me out to dry, without the courtesy of an explanation or a phone call. I have received NO COMMUNICATION from them, and that includes their Management, Office Staff and Sales Rep. read more

Will never deal with this business again! Our office had them come out last year and they signed us up for a maintenance plan. I called yesterday and asked if they could come out to check on a problem we were having in one of the rooms, and a nice lady who had to keep putting me on hold to talk to her manager, told me that we owed them $400+ dollars because our maintenance plan was cancelled for no-payment. Turns out the card they were using was stolen so another card was issued. No one called (they said they did, but no one did), emailed or even sent notification of any kind that our contract was being cancelled. We had no idea and had even just spent over $11,000 with them at the owner's condo because we had what we still thought was a good relationship with them. I told them we would pay the amount we owed for the monthly rates, but they wanted to charge for discounts they had previously given. Even though we wanted to remain in a service plan. (Oh, and they never came out for the 6 month maintenance so it isn't like they did anything at all during the year. We had other work going on so we didn't realize they hadn't come out.) The girl I spoke with yesterday wouldn't let me speak to a manager. So a manager was supposed to call me back and never did. This morning when I called back to speak with a manager I was given the run around and the receptionist said well it says you already talked to a manager. I told her no, I spoke with a lady that kept putting me on hold while she went to speak to her manager. I spent at least 20 minutes on hold yesterday and got nothing accomplished. So basically we are going with another company. We don't like their business practices and the way they treat their customers. read more

They came to give us an estimate on a new AC unit , he left and said he would email us a couple different options with estimates and we haven't heard anything and it's been 3 weeks!!! read more

The initial technician, Nathan, that came out, on time, was great. Took pictures of everything to show us the problem and explained it well. My wife and I decided to get a while new system based on what was wrong. HOWEVER, the next guy that came out to give us prices was just like a used car salesman, but we decided on a system. First, the had the wrong address on the financing contract. Second, called Keefe's about the address issue and was told it would be fixed and read off the correct address to me while I was on the phone. Then was told a guy was going to come out to measure my house, between 5 and 6, this was @ 2:30pm. Called @ 6:30pm, and of course get an answering service. I was told they would get in touch with the "on-call" guy and get back to me. I have yet to receive a call back and it's 7:45pm. I know no one is coming out this late and probably not Sunday either, so how can I possibly be scheduled for installation on Monday?!? I'll deal with a hot house for a couple days, because I'm not signing the contract and getting someone else to do the work. The only reason I'm even giving one star is because the first guy was very thorough. read more

Excellent customer service from the appointment setup to the tech (Chris) that came to service my unit. Super informational through every step. Felt very involved through the process. They will definitely be my next call if needed. read more

Stay away from this company. They are extremely over priced and their A/C techs are not knowledgable at all. Wanted to charge me around $900.00 for freon and a general maintenance service on my unit. After charging me a diagnostics fee I told them to get lost. My A/C tech came the following Monday and did the same work for around $200.00. STAY AWAY AT ALL COST!! read more

We love Keefe's, and especially our Service Technician, John! We live in an old, rustic home on the bayou in Slidell, with an ancient AC/Heat system. Keefe's has been keeping our system running (sometimes with a noticeable "limp") for years, and always seems to manage to save us dollars! They are prompt and courteous, and offer good advice. Currently in the process of updating our home, we are completely comfortable with the suggestions that John has made for our new system. Can't say enough nice things! read more

I called because my AC kept freezing over. Keefe sent a tech, who then AGREED my unit probably had a leak, charged me their assessment fee, which I paid. Only then did their tech inform me that he will not work on my unit because of some liability issue? What a scam. read more

Rock Solid Fast service with a technician more interested in making sure we got what was best as opposed to selling us everything under the sun. It ended up we needed a new air conditioning unit , so we got one that looks like it will save us on the energy bill. During the install they were on time and very neat. It took two days so they cleaned up both days and it looked like they'd never been here...in a good way. You can't go wrong with KEEFE'S! read more

I had used Keefe's a few times for service. They got the job done, but the service tech should have told me how much the R-22 freon would cost before recharging my system. (I've been dealing with a leaky coil for a few years. This year the cost jumped significantly - $400 to $750 for the same amount of R-22. Had I known I was going to be allowing $750 to leak into the atmosphere, I would have said "time for a new system.") The freon that they put into my system in May 2018 only lasted two months. I decided it was time to get a new system when it was apparent the freon was gone and the blower motor broke. When did it break? During this bad heat wave July 2018! I requested that a "Comfort Specialist" come discuss options for a new system. Nelson was sent out that very next day. He looked over everything and provided me one option - quoted me their lowest SEER system, and padded with the need for new electrical. (I say that as the contractor I hired said the existing wiring was fine because the new unit would not be drawing as much power as the system I currently have.) What I resented was that it appeared that the Comfort Consultant made an assumption I would go with what ever would be lowest cost option - 14 SEER, single speed AC unit, etc.. Big problem was that he did not provide options after I asked for them! I found him quite condescending, too. Did not stop to truly respond to my questions, just went on with what appeared to be a canned presentation. I had been researching SEER ratings, single stage vs two stage vs variable speed AC units, etc. Did I mention I'm a single woman? A competitor came the next day. Looked at everything. Asked him about the need for upgraded wiring. He did not consider it necessary. Worked up three different proposals. I went with the 17 SEER, two stage AC unit. (Of course all of the quotes I received also included the gas furnace with blower and the coils.). Bottom line, I'm spending a more money, but getting a more efficient system. The contractor also brought over two window units and installed them to cool my home until they come next week to install my new system. (The company I hired told me, without asking, they would bring ACs to cool the house until they install the new system. The "Comfort Specialist" did not offer. I did ask him if they, too, would provide window units if I went with them and I got a mumbled "sure".) read more

Wasn't very impressed with the replacement of my inside unit, half the house stays hot when the air is on and cold when the heater is on. I should not have to pay another $700 for them to fix something that they should have done when they replaced my inside unit. read more

I have a contract with Keefe's to maintain my two air-conditioning units. They do an amazing job keeping them running. Today one of the units that is 20 years old developed a problem and John Boeck came to repair it. He not only repaired the broken unit quickly but in addition he explained our choices with clarity. John was incredibly pleasant and clearly was very good at his job. The management at Keefe must be doing an outstanding job at recruiting, training and retaining their people. I recommend Keefe strongly. read more

Beware! This company just quoted us a repair price of $6250 to repair/replace our HVAC unit in our condo. We had it looked at by another company and they said all it needed was cleaning of condenser with a hose and had a clogged drain line. Repair very inexpensive. read more

We have used Keefe's for our family homes & businesses. They are always on top of it as soon as we call with an issue.....Issues that have nothing to do with their service, but service from past companies. Everyone that has come out has been professional and knowledgeable Recommend 100% read more

My mother called Keefe's AC Heating and Electrical to have her AC unit service due to it started running hot On July 30 2018 Keefe's was scheduled to come to my mother's house for 11 am to service her AC unit The service tach John B showed up 10 minutes late He inspected her AC unit and informed her that she needed a new AC unit and the cost is $8,000.00 Because her AC unit is unrepairable The service tach John B took advantage of my elderly mother He put a portable AC unit in her window and told her he was going to give her a call to set up an appointment to install her new AC unit My mother paid the service tach John B $88.00 for his lies and $500.00 for the downpayment on the new AC unit My mother called me and told me that she have to purchase a new AC unit and it cost$8,000.00 I told her to CANCEL that work order I called another company They came 30 after Keefe's service tach John B left and they inspected her AC unit and changed out the compressor and my mother's AC unit was working again My mother called Keefe's back and spoke with the receptionist Brianne M to telling her AC unit was working again and the service tach John B lied to her and they can come to pick up the portable AC unit Brianne M and the others staff members Selena P Monica R and Karie G started giving my mother the running around stating that there's no manager in the office someone will call you back and she's still waiting On August 01 2018 I called Keefe's I spoke with Karie G I told her about my mother's situation and I was told the manager was not in the office and someone will return my call Keefe's AC Heating and Electrical located at 2233 Lafayette Avenue in Harvey La is a BIG RIP-OFF and they take advantage of poor elderly people especially the elderly woman great job John B the service tach Brianne M Selena P Monica R and Karie G for being apart of the BIG RIP-OFF TEAM This company doesn't deserve any stars but you have to pick one to post your review read more

I give them two stars because they showed up. Salesman was a nice guy with some knowledge. However, his quotes for Lennox good, better, and best complete systems tear out and install (2.5 and 3.0 ton) were almost to the penny TWICE the price of Trane, American Standard, Rheem. All other quotes were supplied by what I consider to be reputable, established companies in the area (I've lived in St Tammany 40+ years) and every one of them inspected both of my systems before quotes. Keefe's wanted to charge $88.00 to send a technician out to inspect and quote both systems. I refused as nobody else charges for quotes of complete systems. The salesman was no charge, so I said send him out. He did look (not inspect) at them. I told him in the beginning all I want is to pull out old and install complete new systems. He quoted via email later and prices were over the top. So, I called the sales rep and asked if he made a mistake on his quote regarding $26K to $36K prices and he assured me that the numbers were correct. My advice is to not waste your time. These guys are WAY out of line with prices. read more

Keefe's technicians are awesome! They have helped me troubleshoot over the phone to save me a service call and even walked me trough a simple capacitor replacement saving me $150. My experience with this company has been nothing but positive. I run a service company and know the challenges they face servicing customers in a bad situation. They are fist class. I recommend them to everyone and felt this Yelp review was worth sharing. Don't waste time and money calling anyone else. Call Keefe's. (I think that is what their commercials say). read more

Called Keefe's because their commercials say for fast relief call them - NOT! Our A/C was not putting out air so first the tech said it was the filter. That didn't help. Then he said it needed to be cleaned. That didn't work either. A day and $250 later we're still without cold air. Called company back to let them know and they said tech would call us back - STILL WAITING! Tech seemed like he was grasping at straws until something worked. read more

Total run around. We had been hiring Keefe's for the past 15 years for A/C work at our house. When we had to replace the system, Keefe's handled the installation. Not sure what changed, but we are sorely disappointed in Keefe's services at this time. We have spent a month trying to get duct work replaced and have had visits by 3 different technicians, who arrive, look at the issue (which we explained thoroughly and in detail when making the appointments on the phone), only to tell us they are not equipped to do the work and that another appointment needs to be made. We call and make a new appointment, then have to follow up to make sure a tech actually comes, only to have a dud appointment. WE HAVE HAD THREE SITE VISITS. We still don't have estimates, or work completed. read more

I called this company and was put on hold for over 10 minutes, then was hung up on. I called back, asked to speak with a manager or owner and the woman rudely told me they weren't available, wouldn't tell me their names and didn't even ask what I needed. What lousy customer service. read more

I had an experience similar to what Jeff R. described in his review. The sales tech came out, spent about 3-4 minutes looking at the existing unit, and then told me they do specialized testing to determine exactly what a new installation should be in our home before he could give me a quote. The catch, we'd have to commit to using them or shell out $800 for said test. Since I wasn't jumping at the opportunity to enlist their services right then and there, he said something along the lines of "we have plenty of business, so we're all good if you don't hire us". This is tantamount to going to an auto dealership and having the saleman tell you that you have to commit to buying a car from him before he even shows you any inventory or pricing. If you agree to those terms, you'll have to buy your way out of that commitment if you don't like what you see. I'm disappointed I wasted time calling them instead of another contractor to get a valid quote. read more

DON'T TRUST THIS COMPANY OR IT'S EMPLOYEES! I had a contract with Keefe's until I had a problem. They did not come until days later and then they did not honor their contract. Keefe's wanted to charge me again for work they guaranteed. When I hired a competitor to do the work, I found out that Keefe's not only over-charged me for work that was not done but their work had to be redone. Management was not willing to address my concerns! WHAT A RIPOFF! read more

Keefe's is a great company. Trustworthy and reliable. They show up on time, explain everything throughly and answer all questions in a way you can understand. Dana has been to my house multiple times and is very professional and friendly every time. Never felt as though I was being taken advantage of and goes the extra mile to make sure everything is working properly. Would recommend to anyone. Accommodate to make a quick appointment when it's convenient for you. Thanks Keefe's !! read more

Whole house backup generator install, great service from estimate to startup. Always got a quick, courteous follow up call from Kacie on scheduling and Rodney on maintencance, and patient answers to any questions I had. They have there own electricians and gas technicians for install, startup, and maintenance--don't use subcontractors like competitor estimates I received, which is another advantage of Keefe's. Very reassuring to experience a company who is so thorough and backs up thier work 110%++. read more

My A/C was not cooling properly of course in June when you need it the most and after getting home from work. My pets were in hot air inside most of the afternoon and the temps were 90 outside and inside was 80. I had the A/C set for 72 and it was reading 80!! I called Keefe's Air Conditioning and Heating after hours immediately and they could have had come that evening/night but it always COSTS more AFTER HOURS or on WEEKENDS so I waited for the next day to have them come out and check the unit. A/C repair can be costly so I was willing to wait it out. It happened to have rained so it cooled things off a tiny tad. Keefe's has a secretary service after hours that answers, then they take a message to have someone from the company call who is on-call. The person on-call with Keefe's called me right away and was nice as can be over the phone. His name is Gracion W., Field Service person. He scheduled me down for a appointment in the morning. He was willing to come out after hours but I knew it cost more so he scheduled a appointment in the morning for me. Jasmine H., Office Staff person with Keefe's called me in the morning and scheduled someone to come out that morning. Chris D. was the Field Service person that came out. He was awesome from the time he greeted me at the door, during the visit and gave me some helpful advise and taught me a few things on the A/C. He was professional and nice during and after fixing my A/C issue. I gave him 2 water bottles because it was soo hot and he had to go in the attic. I mentioned to him with his skills and teaching method, he could teach a class. Thankfully my A/C just needed to be drained and blown out. From the time I made the call to the appointment and the actual end of the appointment, every person that handled the appointment and service were completely nice and professional. Jasmine called me throughout the appointment time, to when someone was coming to my door to after the visit ended. She was so nice and clear sounding on the phone. Shout out to Gracion W., Jasmine H. and Chris D. I'd highly recommend them. Thai Nguyen used to work there and he is awesome too. It also helped me to have a yearly maintenance plan in which I get a small discount on appointment service and parts. A/C is running cool to cold now and hopefully will the rest of the summer. You can count on Keefe's Air Conditioning & Heating to come out when you need them to. They are reliable, nice and professional. FYI - Always compare prices and get at least 3 estimates from 3 different companies and see how well informed staff & sales people are and on how they treat you when purchasing a new A/C & Heating unit or anything you buy that is a big purchase. Do your own research as well. The more knowledge and research you have can go a long way. read more

If you have a problem with your AC during these hot summer months and you needed like now, this is going to be the routine, first you call, to an answering machine, then when they call you back they tell you it will in the next couple of days or so. Save yourself all this hustle and call Keefe's, they went all out, I told her I needed like now otherwise I keep on calling people, told me this is the last place you are going to call and told me they will be there in the afternoon, not exactly when but assured they will be there, called ahead to let you know that someone was on the way, the technician shows up, puts some booties over his work boots before he enters your house, a definitive touch of a first class operation, lacking a part he calls the office and it's delivered to him and while he waits he jury rigs the AC so the house starts cooling, the part is here, problem ac solved. So professional that I signed up for their yearly maintenance. He even checked to make sure the ac was under warranty and saved me some money. Definitely 5-star service from the person that answers your call to the serviceman. Thanks read more

I called. They came. I paid the 88 dollar house call fee. Then I was told I had a leak and I would need to pay the 212 dollar fee to FIND the leak...THEN I would be told how much it would COST to actually fix the leak but it could vary. I immediately felt I was being taken for a ride as we say.... I paid the guy the 88 dollar fee, gave him my birth date and DL number for the check i wrote...then he told me HE HAD TO VERIFY THE INFORMATION as if I were not being honest. I complied. The technician they sent was very nice but I did tell him I would be telling all my family, friends, coworkers, etc.. to STAY AWAY FROM THIS COMPANY.............. read more

I will NEVER use them again nor would I recommend them to anyone!!! We had to have our whole unit replaced which was right at $8000. They had to take down the attic stairs to get the new unit in. Once the job was "finished" they asked my husband if he could put the stairs back in. He told them no and asked if they would. After reinstalling the attic stairs, they left dirt all over the floor below and on my living room floor leading outside. I spoke with a rep at the office and she said "They weren't supposed to take the stairs down. They should have stopped the job and called out a contractor, so they did you a favor!" I have had problems with my thermostat since the installation of the new unit and they wanted to charge me $85 just to come out and that didn't go towards any labor. I wish I could go back 1 1/2 yrs and NOT use them!!!!! read more