Very professional service. Good communication and pricing. Definitely my go-to mechanic in…read moreFrederick.

Highest quality around! I absolutely LOVE this repair shop! Zach and his team are honest, ethical,…read moreand fair, and completely transparent on problems, pricing, and recommendations. They quickly diagnosed a check engine light problem, flushed and serviced the A/C system, and replaced the front brakes, all in 2+ hours. Love this local business. I'll never go anywhere else!

I can't say enough how pleased I am with the service provided by East Side Auto Service. Recently…read moreexperienced an issue with my vehicle late on a Friday afternoon. Despite being booked for the following week, Wade allowed me to drop the vehicle off on Sunday evening and by Wednesday had completed the repair of a complex issue. Have been using East Side for over 15 years; they enjoy my complete confidence and trust. Would not consider using anyone else!

I was having a hard time getting a straight diagnosis of a recall on a Ford I was driving. Wade and…read moreEast Side Auto shot me straight and explained everything clearly without an ounce of condescension. I felt well taken care of and would recommend this place to anyone. I ended up buying a new car and when it has any issues East Side will be my first call. Thank you to all of them for running a great shop!

Took care of some emergency needs on my SUV without an appointment. Great service and reasonable…read moreprices. No upselling. Great crew working here.

Incredible service, fair pricing. These guys don't have the best communication because the manager…read moreruns the desk and works in the shop-- but he sure does work nonstop and takes great pleasure in providing solid service. I believe gets things done as quick as possible. I hope they are able to have someone at the desk to make things more seemless and to keep customers more informed through the course of the repair, but I like everything else I see.

Jim made the MD State Safety Inspection for an old car very easy. He described, with knowledge,…read morewhat it took for it to pass and offered very honest options. Would absolutely recommend for any type of service. A really great experience.

More parking space because everything went well, except for the fact that they didn't have enough…read moreroom to park my car and to park the car long enough to get the parts that might be necessary to repair my car

This review is for the service branch/dept. Fantastic experience/Excellent service! I purchased a…read morelift kit and running board/steps for my Toyota Tundra. They did an excellent job. Service was excellent. The job took a few days and since I was out of town (nearly 2 hr drive each way), they provided a loaner vehicle at no cost. The price was competitive, and there is a warrantee and 500 mile follow-up service visit also. I will be a repeat customer and I hope they have as much business as they want. Honesty and quality work is so refreshing (I've had the opposite experience and it's not fun!)

I purchased a Wranger from Krietz Customs from out of state and the experience was great. Delivery…read morewas reasonably priced and fast. Everything played out as Dylan & Wes promised. The Jeep's condition arrived just like the pictures & video showed. They even detailed it before shipping to me. I'm very happy with this purchase. Krietz Customs is a trustworthy dealer.

used to be great with great pricing and just old school honest. now, not so much and they always…read morefind something that requires another fee. not my shop anymore

I have been taking my vehicles to them for the last 3 years. Excellent communication. Accurate…read moreestimates. Good Honest and friendly people. If you have to leave a message they get back to you quickly. I would give 6 stars.

10/10, highly recommend. Ameer (the manager) and his team go above and beyond to answer questions…read moreand make sure you feel confident in the work being done. The pricing is worth the level of assurance I received, especially with the warranty and follow-up. I needed my vehicle turned around quickly, and they accommodated my timeline without cutting corners. What stood out most was that I never felt pressured at any point. Instead, they went out of their way in a respectful and professional manner to earn my business. As someone who usually wants a second opinion, I appreciated how they clearly explained what needed to be done, why, and showed proof of the work. They delivered exactly what I needed and got my vehicle back to me on time. I'll gladly continue to bring my business here moving forward.

I came to Car Doctor for a simple oil change, and this was my first time visiting -- I was honestly…read morevery impressed. The staff was incredibly attentive, honest, and welcoming from the start. Even though it's a smaller shop, they have a comfortable waiting area with free coffee, snacks, and water, which was a really nice touch. They took care of my oil change and filter without an appointment and finished in less than an hour and a half. What really stood out to me was their honesty and generosity -- they even told me my next oil change would be free, which I've never experienced before. I've been to dealerships and many other auto service places around the Washington area over the past 20 years, and I can truly say this level of service is rare. This was my first visit, but based on this experience, they've earned my five stars. I'll definitely be coming back and highly recommend them!

Awesome! Very helpful! Always makes sure my car is fixed and in good condition when I leaveread more

From the owner: Juan's Auto specializes on delivering great and affordable automotive services.read more

Shop seems to pick and choose what they want to do, and seems to not want to do any simple…read moreservices. I've been turned away three times already. Having been a service manager myself for 2 independent shops and a dealer, I understand what might be justifications to decline a service. None of my visits were out of the ordinary. I understand time is money, but turning away customers is just not right. The most recent visit, was to have a TPMS sensor swapped from one wheel to another (brand new wheel and sensor). I had visited the ship the previous day, and was told it could be done. I even made the effort to take the wheels off the car, so not to take up a lift. Not to mention I scheduled time out of my day , only to be T old work won't be done bc rubber seals on the stem can get damaged. I did inform that the sensor is new, but no luck. TPMS sensors can be removed and reinstalled with no problem, especially when new. I'm just guessing the job wasn't worth their time. But wasting my time was apparently ok. AutoStream website shows a plethora of services thats provided which just doesn't seem to be the case.

I was quoted $1,600 for a full rear brake job, including the brake cylinders. That price…read moreimmediately felt way too high, so I asked for an itemized breakdown. I was told they don't like to print or email estimates and prefer to review it in person or on the phone -- which was strange to me, and now I see why. My friend, who is a service advisor and works at a shop that uses the same exact labor rate system with the same hourly cost, stepped in and called the shop on my behalf to question the charges. After that conversation, the quote suddenly dropped to $1,000 -- a $600 decrease. But when I asked about the price, I was told that $1,600 was standard and correct. To be clear, I don't believe this was an honest mistake. Any experienced service advisor, especially one that has made a career of this, would immediately recognize that $1,600 for a basic rear brake and cylinder job is drastically off. This truly felt like more than just a miscalculation. It felt like a clear attempt to take advantage of a customer who may not have known better. I ultimately had the full rear brake job and cylinders completed elsewhere -- with shop-supplied parts -- for $530. That's nearly one-third of the original quote, over $1k less spent on the same job. The discrepancy was from overlapping labor -- meaning they were billing separately for two services (brakes and cylinders) that are done together at the same time. Although I was told the service advisor didn't understand the overlapping labor/the mechanics had to explain this "mix up," and it was a mistake on the systems behalf which made both of the jobs labor costs mutually exclusive, any seasoned service advisor would have seen this quote as an astronomical price and immediately would have known something was not right. Bottom line: If I didn't have someone knowledgeable in my corner, I would've paid $1k more than necessary. Always get multiple quotes from different shops. Ask for the breakdown in writing. Yeah, yeah, kinda I was trying to look for like If you're not familiar with car repair pricing, bring someone who is. SMH