I had a very unpleasant experience at Kauai Cycles. I had previously sold Jason (the owner) a bike for $300 with the understanding I could either use it as a trade-in or take cash later. When I returned for the cash, he suddenly mentioned a 20% "search fee" that had never been disclosed. I politely asked to see where this policy was written, and he became defensive and aggressive. Instead of explaining, he told me I could take $240 or leave. When I questioned it further, he tore up the check and told me to get out and never come back. I was shocked. This aggressive behavior was unprofessional and completely unnecessary. I would not recommend doing business here. read more

Great staff! I was entertained right away once I entered the shop. Went there to purchase a jersey as a souvenir. They didn't have my size because their supplies hasn't arrived yet but one of the guys helped me find the jersey online and I was able to purchase it when I got back to Cali. read more

Kauai Cycle - Aloha! - Bike Rentals Near Me - Kapaa, Hawaii

Helped me out dearly with some advice on where to ride my gravel bike nearby. They sell this awesome map that tells you which roads are narrow / wide shoulder, how dangerous they are and which are paved / dirt. Definitely gave me the info I needed to go out and ride. Wish they had jerseys in stock I would have bought one. read more

Excellent experience! Tracey was very pleasant she carefully explained the trail, the app and even shared her favorite stops. The bikes were well maintained and high quality. You will need to bring a backpack to carry your water and essentials as the bikes do not have baskets. The storefront is at the start of the trail and you get the full experience! We did the four hour package and took our time exploring. Highly recommended taking time to explore. read more

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These guys used to be good, but... I brought my bike in for a flat tire and the Sales rep convinced me to let him shorten the chain. Big mistake! Before I brought it in: no problems with the chain. After he shortened it, I can't even ride the bike up the hill to my house without the chain coming off half a dozen times. So I took the bike back in, to get the damage they'd done *undone* and Jason - the owner - informed me that my bike is "simply no good anymore", they can't fix it, that it was sheer coincidence that the chain stopped working the same day they "fixed" it, and that I need to buy a new bike (presumably from him). I don't know in what world a business breaks a customer's property and then refuses to fix the damage. And in what world they add insult to injury by throwing you out of their shop for daring to request that they repair it. But that's not a world that I want to live in, so I have to warn everybody about this place: if it ain't broke, don't let them "fix" it. And sorry you're so stressed Jason, but there was really no need to take it out on me. It might be time to retire & let somebody who cares take over. Your attitude towards Customer Service was summed up perfectly when I told you that your treatment of me was going to lead to a bad review, and you whiplashed "like I give a sh*t!" There's a reason most of your recent reviews are bad... read more

This place would have gotten 5 stars if I hadn't seen a rental place that was $10 cheaper (but who knows, maybe the bikes at the other place were crap) and if my bike had a little bell. The staff were friendly and knowledgeable. They do repairs at this location as well as rent bikes (4 hour or the whole day). The store closed at 4 so we only had about 3 1/2 hours with our bikes but that was enough for me to get a decent cardio workout and a TAN! Just stick to the bike path and if you have time you can go down to one of the beaches along the way. You can't go wrong for $10 per bike on a nice day. It was a great experience. I would recommend it to anyone. They take card too! The bathroom, um, well, you should just use the bathroom at your hotel or in the big blue ocean. It was like a mechanics shop restroom. Not filthy but it was in what seemed to be the storage space and it had no door (there was a door to the storage room). read more

Kauai Cycle - First little bridge on the path - Bike Rentals Near Me - Kapaa, Hawaii

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Nice Specialized mountain bikes with full suspension or hard tail for rent here. Clearly better for mountain bike renting than beach cruisers but we had fun anyways. As most other cycle shops have better cruisers but this spot has the mountain biking and higher end adventure bikes. Good to know for getting into trails out here. read more

Kauai Cycle - The beach cruiser rental- $10 for 4 hours , almost half the price but... - Bike Rentals Near Me - Kapaa, Hawaii

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Flat out refused to repair my eBike flat tire stating they don't work on eBikes! I fixed it myself! It was simple. With all the eBikes today I would think they would be more accomodating. read more

This is my first negative review. After picking up my bike yesterday I just feel gross. Customer service is so awful. I'm giving two stars because there is a guy that works there that SHOULD be in charge to human interactions, he was kind and personable. And my bike is mostly working. They had my (grandfather's) vintage road bike for a few weeks. Called to say it's done so I drive over from another corner of the island. When I get there a man with no people skills struggles to find my ticket order amongst their outdated paper system. Once my bike is presented I notice they had re-wrapped my bars without my go-ahead and charged me for it. If they ruined what I had on there, why should I be charged for this? After paying close to $200 I take it for a spin- the breaks feel great and it's shifting beautifully, partially. When I go to use the left shifter the chain skips along and won't catch. I go back in the shop and the bad customer service guy fiddles with it, ultimately telling me if I want them to try to get it working it's going to be $45 but might not work bc my bike is so old. I'm bummed because this was not communicated before I drove 40 minutes but want my bike working so I agree and drive away. 5 min later I realize I'm not wanting to go back there so I pick up my bike and go to take off the front tire to load it - and find that the original vintage tire release has been BROKEN so I can't even take off the tire. I go back in, now probably obviously frustrated and point out what they had done. No apologies and the guy says they have nothing, not even a nut that they can provide in its place. I'm not going back. read more

20 year resident of Kauai and I have always received fabulous service here...multiple overhauls and rebuilds, lots of wheels built, and very fair pricing on lots of high-quality in stock on shelf parts and cycling gear. can always cannot always turn things around overnight, but they try their best to be helpful as possible. Evan read more

Excellent and friendly service. Stopped by day before and was given advice when best time - followed and worked out perfectly. Equipment maintained and functioned well. read more

Horrible customer service . Price online is half off what they try and charge in person. Called to say was walking to site 10 min away and I got there they said oops we rented them. Warning go to nice guys down at Hele on Kauai bikes down the street !!! read more

September 27 2023: Just walked over to Kauai Cycle to find a sign in the window announcing they are no longer renting bicycles, directing hopeful renters to the other businesses in the area. read more

The best bike store on island. Friendly and helpful staff made sure I got exactly the bike I needed from their great selection of quality bikes. Kauai cycle stands behind their products and offers follow up service on new bikes. Not cheap by a long shot but you get what you pay for. read more

Kauai cycle was even open on Christmas Day and delivered a beautiful, tuned road bike for me. Will definitely be back!

Great rental on some specialized road bikes. We brought spd shoes and they put on some clips for us. Very helpful to discuss best routes etc. super good rental rates. Road up to lighthouse. read more

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The Crew at Kauai Cycle was working hard when I arrived, They stopped and greeted my kindly and took my bike for repairing a flat tire. I was embarrassed that there were spiders on the bike but they gently wiped them off and placed them in the yard! Before working on my tire! I was surprised when they told me that it would just take 20 minutes to repair. I took my dog for a quick walk and when we returned the tire was replaced and ready to go! They gave me good suggestions on bike storage in order to keep the spiders and rust at bay! I felt they were fast efficient and friendly! I would recommend this business read more

Sam here at Kauai Cycle was so helpful and kind. He gave us great advice and went the extra mile when my travel pal discovered she had left her phone back at one of the shelters on the bike path. He kept calling her phone and a Good Samaritan picked up, he had found her phone and returned it to the shop! Thanks Sam! read more

Friendly and fast service! Convenient location. Most importantly they had what I needed! Bicycles are selling like spam musubis!!

Professional, knowledgeable staff. Efficient scheduling for repair, or service. Excellent service, reasonable pricing. I thought I needed new tires. Kauai Cycle inspected my tires and said they still had 80% tread. I needed a new tube. They changed out both tubes and lubed my chain for under $20 and was ready within an hour. I never missed a day on the trail! Mahalo boys! read more

Its likely that Kauai Cycle is a fine bike shop, but I intened to rent a road bike for them based on their web site and a returned email inquiry from the shop. When I arrived I noticed a sign on the door saying that they do not rent bikes anymore. What?! A huge disappointment for me. Why didn't they update their web site? To me this is inexcusable lack of customer care. read more

Gruff, slow and inflexible service. Road bikes are older and of mediocre quality. I will not be doing business with them again. I first called looking for a road bike to rent for the week. I was told they might have one? OK, so I ask him to go check for me please. He has one left but refused to hold it for me while I drive 30 minutes to go pick it up. Then on return I hit unexpected construction traffic and was at risk of missing my flight. I asked if I could leave the bike locked up somewhere and pay extra for them to pick it up. Nope, they would have charged me $600 for the bike instead of working out something with me. By chance I went into Outfitters Kauai and was pleasantly surprised at their kind attitude, great service and nice bikes. Would highly recommend them over Kauai cycle. read more

This seemed like a solid bike shop. They got the recommendation from our concierge over the more local joint, so I was willing to make the drive. Their selection of bikes (both road and mountain) for rent was also much greater and more available, so that's what won me. I ride a 54cm Fuji Easton road bike at home, and they matched me (nicely!) with a Specialized Allez 54cm. Their road bikes all come with Armadillo tires: trust me, you'll need these, due to roadside debris. They also give you a tool pouch with spare tube, spoons, and hand pump for any roadside fixes. Notably, they lent me SPD clips (I had brought mine with me, but foolishly left them at the hotel). So once I got back, I could just clip in with my shoes, and off I went. Only problem with my bike was that my seat kept slipping down just about 1-2 inches over the course of a ride. Just subtle enough to be obnoxious, and lose pedaling power. My husband initially rented a mountain bike (Rockhopper base model), but exhausted the mountain biking within three days. Note to mountain bikers: unless you want to do the Powerline Trail (which is dozens of miles long) in either sections or one go, there seems to be a limitation of MTB destination. The roads here are, shall we say, undeveloped for serious cycling. To be honest, and to no fault of the bike shop, the lack of bicycle infrastructure is disappointing. While I am the kind who goes out on all roads and in all weather (and believe me, both wind and rain presented challenges here), it's mildly crappy when there is 0.5 inches of shoulder with erratic drivers who aren't seemingly used to cyclists. While a local may have a different opinion, and someone at the shop may say otherwise, this is just my perception as a California visitor (so you can take it with a grain of salt). Overall, the bikes seem well maintained. No blowouts, no flats, nice to get the fix-it kits, and especially nice to get the clip pedals free of charge. I think they also rent helmets; I didn't partake as I brought all my gear. They do sell Kauai bike maps, which might interest especially mountain bikers: there seemed to be tons of fire roads (not so much single track) to do, and these were fairly detailed. The staff was friendly and knowledgeable and helpful. I would definitely recommend this place to someone who was looking to rent bikes, especially if you want more somewhat serious bikes (i.e. road or mountain) vs. just beach cruisers. Those places seem a dime a dozen, although they rent those, too. read more

Great spot, friendly service and very affordable. Bikes are in good condition and ride smoothly. There's a bike trail about a quarter of mile away that provides amazing beach views. read more

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These guys were great on Wednesday when I bought my bike and accessories. Today that all changed. The lock I bought was broken. Instead of just swapping it out, they told me I had to purchase a new lock at 10 percent off. When I looked hesitant, they said since I just bought a bike, I could get 20 percent off. Well...my husband was going to take a second look at a bike he saw, but due to this lack of commitment to customer satisfaction, they will not be getting a second 700 dollar sale from us. Over a 30 dollar faulty lock!? Bad business men. Really not good. They implied the lock must have been dropped. I've had it 3 days. Just opened the packaging this morning. Possibly dropped on your concrete floor before I bought it? Or bad manufacturing to begin with? Basically, they implied I broke it. 740 dollars including a faulty lock. They couldn't just cover that? I'm sure they made that much and more on the sale. I'm all for making a decent profit. We live here. We would have purchased again. It's not like I was looking for a hand out at any time. I just expected a lock to last longer than 3 days! I hope the bike stays together and they stand by their year of free service. Maybe I should get in writing exactly what will be covered in that "service". read more

We rented bikes for about two hours to take a ride up and down the bike path along the beach. The bikes were very reasonable ($10 each for a basic, three-speed bike, which is more than sufficient for the path). The person behind the counter sized us for helmets and adjusted the seats for us, and gave us good suggestions for where to ride and the distance. From the store, it's about 50 feet to the start of the bike path, and then it's a beautiful 5-mile ride along the beach. We had an aggressive wind in our faces going up, which is also the more uphill part of the ride, so we got a good workout on the way up, and the ride back was easy, wind at our backs, downhill, and a lot of fun. Other bikers, walkers, and runners on the path were incredibly friendly and courteous. It was a great way to spend the afternoon. read more

We walked in without any prior reservations and were outfitted with bikes perfect for myself, my husband and our two kids. One of the highlights of our trips so far was the bike ride and enjoying these bikes. The guys at Kauai Cycle were so friendly and helpful. My kids want to return again ASAP! Great price for 4 bikes 4 hours (helmets are free). read more

Josh was very helpful. Changed my electric bike tire. Got the bike back the same day. Answered all my questions. Would definitely recommend this place to anyone looking to have their bike fixed or even purchase a bike from them as I'm sure the customer service is excellent. read more

We were looking at bike rentals and decided on Kauai Cycle as they were the closest. The staff was super friendly and rented us 2 bikes for $10 a piece for 4 hours which was more than enough time to bike the Kapaa trail and back. It was great weather riding out but it started dumping rain on the way back so our bike ride was only 2 hours. We could have stopped and hung out at the beaches along the way or took in the scenery more often. The trail is about 5 miles out and 5 miles back for a total of 10 miles. The bikes could have been in better condition as the bikes from coconuts that we saw along the trail, but they are also more expensive. If you are looking for an inexpensive bike rental with friendly staff, this is the place to go! read more

Absolutely Horrible - STAY AWAY! While I'm not a trained psychiatrist and cannot come up with a clinical diagnosis, Jason the owner of Kauai Cycle seems to be highly emotionally unstable. Here's what happened: my wife and I rented two bikes for a whole day. At about 8 miles from the shop's location my wife had a flat tire in the late afternoon. We were not given any repair kits. We immediately called the shop for help. We were told that this is our problem, but if the bikes are not back before 6pm then we'd be charged extra. Not knowing what to do, I left my wife alone with the bike with the flat tire and I peddled back to the store to return my bike. Again, at the store I was told that the flat tire is my problem. Also, I was pointed out to the fine print in the contract, which does really say that I'm responsible for returning the bikes on time no matter what. After arguing for a while "what I possibly could do at this point?", Jason had the audacity to yell at me and call me a "Troublemaker". For better bikes, cheaper prices, and an owner who is not apparently insane you might go to :) BRIGGS IN LIHUE :). read more

If you are a serious roadie, this is your only option on the island for decent Bike and Service. I've rented from them for several years to climb up Waimea Canyon, and they've never disappointed. Friendly service, good route advice, and a day's rental is good for 24 hours. My go-to shop on Kauai. read more

This place has poor customer service. They also have very uncomfortable seats on their bikes for rental.

This is a great bike shop. Friendly and knowledgeable staff. I've been riding everyday close to 20 miles and have periodically needed some repair work, they fitted me in several times in spite of how crazy busy they've been since the pandemic. I bought my last bike here and getting ready for another fairly soon, needless to say, they've earned my business and I highly recommend this shop. read more

So our bob's stroller had a flat, and since that is our only means of transportation for long distances with the little pea, I started to freak out. Well, no need to fret since of course there was a bike shop near the natural food market (papayas) and yay we had 10 minutes to spare before they closed. The bike techs were super nice, had a spare and found the offending thorn which probably accounted for the replacement tube we put on about a month ago. They also retreaded the lining so that wouldn't cause more flats either. Phew! Crisis averted.. less than a meal at the local taco bar and we are back walking and pushing a stroller up the Na Pali coast! read more

The only good thing to say about this business is that one of the employees told me where I could go to get my bike fixed by a experienced mechanic. read more

A huge thumbs up for Kauai Cycle because of the quality of the bike, friendliness and helpfulness of the staff and the very reasonable rental rates. I would not hesitate to rent from them again and plan to do so for any trip to the island I feel like riding. I rented a road bike which turned out to be a Specialized Allez. The bike was in great mechanical condition although it did have a few cosmetic blemishes but nothing really big. They also use heavy duty tires because of all of the road crap and glass on the roads. The bike also came with a flat fix-it kit under the seat and a lock - no extra charge. I was also offered a helmet but since I brought my own I declined. When I called from the mainland I mentioned that I had a neck injury and that I would need the handle bars as upright as possible. They told me that they would try to work with me as best they could to make the bike comfortable. I was worried but brought my own stem extenders and raised stem to the island. The mechanic spent about 15 minutes with the bike and my stems and was able to raise the handle bars enough for me to be comfortable. He also changed out the pedals for my own that I brought. The specific reason for renting the bike was to ride in the Pedal to the Meadow bike race which is up Waimea Canyon. Kauai Cycle was a sponsor of the race and the 2 mechanics were happy to tell me about the ride and were very encouraging. They also invited me to the group ride the following day. read more

2 3-speed beach cruisers for $20; plenty of time to ride to the end of the trail and back, with a stop for shaved ice :)

My wife and I were on our honeymoon and we were tired of the beach after a week, so we decided to rent a tandem bike and ride up and down the coast. The shop was really helpful and the pricing was really reasonable. We'd definitely use them again. read more

Shop owner had trouble resolving repeated tube failures all after less than five miles of bike path riding. Tried a new tube twice, added a liner and a new tube on the third occasion and switched to a super tube for the fourth. That failed at five miles. Finally they decided the valve hole was a bit rough. One might think they'd stand behind their work, but no, full price and labor. I'm regretting buying my wife a new bike from them and a keiki trailer as well. I mistook their enthusiasm for competence, and their smiles for fair customer service. As I left the owner boasted that all tubes can blow out after just a few miles. Fortunately my other three bikes were safely a few blocks away and their old tubes didn't hear. read more

I'm an avid road and mountain biker- after 10 days here, my experience is that you should reset our expectations wh Kauai- the MTB trails seem really short and not-connected so the ROI isn't good for little 1-4 mile single tracks and for road biking- very few trails or bike lanes, and bike lanes, trails and even roads randomly end out in the middle of nowhere, leaving you stranded on a highway or middle of a farm where you need to turn around. read more