I came to see if there was new fishes that I could add to my aquarium.I came and surprisedly there…read morewas no wait at all for service like before.She came and I told her what wanted and she did great helping me.The only issue is that some the fishes that I wanted was under observation.Its was all good.They didn't want to sell fishes that was infected.

I am very happy to have found Kaitlin and her crew. My 3yr old shihtzu wasn't "traumatized" at all…read moreby her new groomer. After being delayed in traffic, she was able to adjust our appt and finish on a timely basis. This great experience was soured by the unprofessional cashier trainee (Edwin). I just could not believe how he disrespected his wahine training associate, in front of me. I'm hoping this young man will work on his manners, respect for others, and transistion into adulthood successfully.

Very friendly and knowledgeable staff. The owner Shelly is very helpful…read morein helping me choosing the perfect Discus for my 120 gallon fish tank.

Met one of the owners she was super nice! Answered alot of my questions. I like that they deal…read moremainly with Discus and they even had home made frozen beef heart food mix. Will be coming back here for more Discus!

Damien and James were attentive and knowledgable about the health and care of the aquarium…read morefiltration and aquatic fish. Very much needed in our community and happy to see them again for my service.

Damien is extremely knowledgeable. He has a pleasing personality and cares deeply about the Fish…read moreworld. I trust him with all my tanks. I can recommend his services.

What a nice store. Great friendly clerk, and loves the in-house pets. We miss our puppy. Had to…read morecome in get our darling a little something.

I've been coming here about eight years for everything my dogs and cat need. They prefer Natural…read moreBalance foods, and this store has better prices than Amazon--and you get a discount for buying by the case! Spacious aisles, excellent selection of products, and the store is always clean and cool. The staff are always ready to help, and it seems like staff turnover is non-existent, because the same workers have been here since I've been coming. It's nice to have staff that are familiar to me and my pets' needs. I also love that they don't sell pets in an effort to encourage adoption. I don't get why others left negative reviews, because what they described is nothing like what I've witnessed. I will keep coming here.

Got the goods and the customer service plus they are open on Saturday. Always hit what I need.read more

We bought are first fish here and called him fatso! HaHa!!! If it you need fishing supplies,cum…read morehere.MAHALO...

I went in here to talk about the benefits of high protein canine nutrition. It is always such a…read morepleasure speaking with pet store owner/operators that are passionate about pets and are thoroughly versed on dog needs and training. They are also experts on active, performance, working and bully breeds! Healthy dogs do best on high protein! Cheers!

Family owned business on the westside and they make you feel like family. I been here since they…read morefirst opened and been coming here ever since for raw supplies. Sometimes I'll call their company phone and ask them for advice, (First time I ever dealt with my female dog being hapai) and they have gone as far as giving me their personal number so I can text pictures of a problem or a question I had. Not even my vet does that lol They always give good advice and the advice always centers around what is best for my pet and I love that. On top of that, the shop is always well stocked and clean. All the animals in the shop look happy and well taken cared of. I know I'm yappin' lol but really really hands down, Customer service always top notch. I always find what I need for my pets and an added bonus is they dont make me feel dumb when I have 10 million questions about better care for my pets (I'm learning) lol Mahalo Westside Pet Supply

I want to update my review since it's been a while. Ty is an honest, hardworking individual who is…read morethe best at his craft. He is very patient and always solution oriented. I've called him on several occasions in a panic and he's always able to offer a solution over the phone or come to my house to fix the problem in a very timely matter. He's reliable and trustworthy. He doesn't try to overcharge you or suggest superfluous services. But rest assured, he is very good at his job. He should be your 1st call if you need help with your fish pond, waterfall, or any aquatics service.

Did not actual visit but called to see if he had what I needed (water conditioner and aquatic soil)…read moreand the man who answered, Ty?, referred me to Petco for what I needed since I'm in Kāne'ohe . He was very nice and full of Aloha generosity!

We had a small little outside "pond" (aka large pot) that needed a major remodel. It smelled so bad…read moreand the guppies just completely took over. Tyson (the owner and our savior) came over and helped save us and our "pond". It was such an eye sore and basically smelled like a swamp. Now it's nice and clean. Definitely not an eye sore anymore and is actually relaxing to just look at. They just opened their retail shop in Pearl City Industrial Park. These guys are professionals! They know all about freshwater and salt water tanks and ponds. They'll work with you for your perfect set up and have so many options available. Their retail space is just open Saturday/Sunday. We got to see Tyson again and he taught my son about some of the fish they had available. Now we might be getting a salt water tank!! Thank you New School Aquatics!!

The team in New School Aquatics are going to make an enormous positive impact in our next…read moregeneration and feature generations of marine and freshwater hobbyists. Tyson and his team are always knowledgeable and professional when it comes to dealing with every aspect to becoming a successful Aquarist. A one stop shop and not to mention they are all super friendly.

Dean and Lorenzo was awesome from start to finish with my pondless water feature…read more I would give him 10 stars if there was a rating. Highly recommend them if you're looking for a water feature or koi pond.

Dean is awesome, he was such a help with my pond and can't thank him enough for his insight and…read moreknowledge. He also educated me about the care of my pond and the fish. I sought a lot of advise from others and he seemed to be right inline with the best advise I was given and made the most sense. I wish nothing but blessings to him, his family and business. I hope everyone else finds him as helpful as I found him.

Big improvement. Girl working the department, looks like she is doing a fantastic job. Fishes are…read morereasonably priced.

I love the groomers at Petco. I actually like everyone that works there. The employees are Super…read morefriendly and helpful. We've been going since Jax has four months old. They did make some changes a few years ago, For the better and I'm so happy with the services. They're super caring and loving to my Jax. And I like their care program, it's $20 a month. You get a 10% percentage off of all your shopping, you get cash back credit each month For your shopping, which pays for the monthly fee. And you get discounts of grooming and bags of food and after number of grooming and bags of food, you get a free one. So if you're not using vital care, you might wanna look that up. Also price matching!! if you price match Pet Co prices on the mainland, you can save up to $30-$3 per item. Someone showed me how to do it several years ago. It's best to look it up before you get into the store. Because sometimes the store Internet takes a long time to read.