I fear I may have been gaslit into thinking I had a great service, only to see the final result,…read moredisappointed.
While the economy is turning to shit, the only thing at least giving me some type of self care is getting pedicures and MAYBE a manicure. However, Milano just disappointed me in ways I didn't think could. Especially for a chain salon.
I'm simple. I don't need designs. So if you're going to offer $30 simple pedicures and $25 manicures, I pray and hope it's still decent enough for me to come back.
Not enough people speak up when it comes to getting a service done, but I did.
I had Tina doing my pedicure. What I thought was wonderful, actually turned out to be terrible. It's like the before and during process were just fine, except when it came to the final product, she literally left streaks on my toes. I understand it was a Classic Pedicure, but that still doesn't excuse a shoddy job. For a $30 pedicure, I could go back to my regular nail tech and there won't be any streaks.
Yvonne did my manicure. And after she had told me she was done, I look at my hands and realized she also left streaks on my fingers. Not enough coating. Or too much coating. She had to do my finger 3 times. She had to wipe away, paint 3 times, give it 3 coats and still, for some reason, it still smudged. The coating was just too thick. She even had to tell me that she had to do it 3 times. If it was done right the first time, she wouldn't have to tell me she had to do it more than once. Like hello? She was also on her phone talking. Multitasking. Look, I get it, but damn. Unprofessional. AirPods while talking the phone, and painting my nails.
She even sprayed my toes and hands for a faster drying process and it still ends up smudged.
I'm disappointed that even for $30 pedicure and a $25 manicure, I would at least get a decent service. Not a, "you get what you pay for" service. I should've know better.
My fingers still smell like polish. The vigorous handwashing is coming.
Pictures speak for themselves, even after speaking up.
UPDATE: 4/20/2026
I called back, as they response asked politely to directly call back. While the person in charge for the day, answered. She stated that any classic service does not have any warranty. So she offered 15% a future service. I politely decline because, 15% is nothing compared to the end result I paid for. And second, it's good to know that my claim of "you get what you pay for" still stands. As you can't even get a "warranty" to fix your nails even though the tech did a bad job.
There's no point is trying to have self care, even at the lowest price point, because you literally will get what you pay for. $30 for classic with bare minimum results.