If I could select zero stars I would. Karplus isthe worst. Absolutely shady scammer used car lot and underhanded sales tactics. Do NOT go there! We drove 3 hours to see a car advertised at a specific price, only to have Karplus try to slip in an extra $1500for required Lojack GPS. What a load of BS. We left pretty peeved at them. Total scammers. You've been warned! read more

Elizabeth and Juan took really good care of us. Great service!!! We purchased a truck and met all our expectations, thank you so much Elizabeth and Juan for your help and excellent service! read more

I had an excellent conversation with Gustavo in regards to my deep interest to one of their cars. He was very personable and attentive, as he asked a lot of great questions, in order to find the best fit for my needs and strict budget. I, unfortunately, found another car which was priced fairly, the exact color I wanted and most importantly, it was nearest to my location here in San Diego. Thanks for the hard work, Gustavo. Ask for Gustavo, peeps! Hes the Man! read more

Good experience at KarPlus Salesmen Juan showed us truck we we're looking for and took us on a test drive Mr Hooman in finance was very helpful in explaining paper work and options Highly recommend karplus read more

Thank you to Eli salesperson in Karplus warehouse in San Fernando he was very good to us. He help us with the purchase of our truck.

Got a good deal. Worked with Orlando and Joel. Excellent staff and even better deal. Make sure you get the warranty and gap. Very easy positive experience. read more

Good service, good prices. Make sure to have all your paperwork in order if you're using a loan from your own bank. read more

Thank you to Mr Chaves for helping getting a Company Van hes very professional, polite and very helpful throughout the process. I highly recommend. read more

Karplus Warehouse - Used Car Dealers Near Me - Pacoima, California

I don't even know where to start. I got my 2016 3 series bmw at the end of June 2021 (last day of June) literally 10 months ago. I went in to trade in my 2011 Infiniti. The day AFTER IN THE MORNING I got my car STOLEN. I went to the market and I was in there for 8 mins I know that because I was in a hurry and I kept checking the time and this *might* not have anything to do with them but when I got my car they added theft protection and honestly that didn't help at all. Luckily, the police did find my car the day after. When I got my car back my car contracts were missing, and one check that I had there for emergencies, and my other personal stuff. The first month (basically July) both of my front tires were bad, they went flat one morning out of the blue and I also needed to get an oil change because my car was telling me that it needed an oil change. 2 months after fixing my tires (November 2021) I heard my muffler start making weird noises and it was embarrassing because it was pretty loud. And not only that my brakes started making noise too so obviously I had to fix that. And again 2 MONTHS later after my muffler started going bad, Mid January my alternator went bad and I had to replace it..... mind you it's a bmw, these parts are not cheap. Now it's April 6th, 2022 (3 months later after fixing my alternator and muffler) I need new back tires and my mechanic is Also saying that I need a sensor and belt. I got a battery malfunction warning too(this also happened before I got my alternator replaced). This is just the maintenance ^^^ Now the customer service: When I would call them, they would put me on hold for the longest time and when they did answer they would tell me that Lon wasn't there and I would have to call another time (this still happens) which I understand but sometimes it would be simple questions that they could answer. When I finally got the chance to talk to Lon I asked for my contract and maintenance report that they do before selling a car and I requested this stuff a while ago and I still haven't received them through email and yes I gave them my email. I ended up just calling my loan lenders and my insurance and they provided me with what I needed that same day. When I would tell Lon about my car maintenance he told me to go to SHELDON AUTO CARE but I ended up not going because there was a lot of bad reviews stating that they did poor work and they scammed their customers so I was not going to risk it. There was this one time I called karplus to ask if they can send me a cancellation form for my express 5 portfolio insurance because it was basically worthless and he said that I would have to go in and sign the contract there at the dealer but I moved so I was far and I had told him that. Instead I called portfolio insurance and they sent me the cancellation form through email while I was on the phone with them, it could all be so easy and they make it seem impossible. It's just very stressful. I haven't received my maintenance report til this day, I even called Sheldon auto care where they did the maintenance report and they haven't sent it to me either. I was 22 when I bought my car and I just turned 23, and I am a student and I also work, so yes I am having a hard time. I know I signed up to own a bmw but it's been less than a year and if they really did the maintenance report and checked that the car was okay to sell before selling it I would not be going through a lot of maintenance repairs or hard times in general with my car. I love my car which is why I haven't given up on it but deep down I regret going to KARPLUS WAREHOUSE, PLEASE DO NOT WASTE YOUR TIME HERE. You will regret it forever, literally. I would understand if I had to fix my car after a year or 8 months after getting my car but it started the first month I got my car :(. I seriously want to sue them they should not be open for business. I know I'm not the only one hating karplus. I wish I just sold my Infiniti and bought a new car instead of a used car that has maintenance issues, I'm sure they were happy to get rid of this car. This is my experience with them. read more

Had a wonderful experience and I found the perfect car they worked with my situation and made it happen! Thanks so much Orlando!l, Aj , and Joel all made it happen with the horrible credit situation I was in . MOST RECOMMENDED !! I promise you won't regret it they put me in a sweet ride read more

Karplus Warehouse - Used Car Dealers Near Me - Pacoima, California

Highly recommended when buying used cars. Elizabeth & Joel are very accommodating Filipino sales agent. They will answers all your questions and assists what you want .My husband and I got 1 SUV infinity and Mercedes Benz. read more

Update on this company. After all we've been through they agreed to refund our money and cancel the deal after they find out they couldn't get the car back. My son took off work to make the long drive and get his money back. They gave him two cards for his time and told him they're $100 dollars each. He finds out their only $50 each and to top it off the check bounced at THEIR bank. The manager Alan Khalani is the rudest customer service person I've ever met. He just said there's no way, have your son call me and hung up. What is up with this scandalous company? Never seen anything like it and I worked in customer service for over forty years. Their biggest concern is getting these Yelp reviews deleted, not helping a customer. I can't say it enough, never buy anything from this company. Waiting for a return call from the District Attorney. I guess we gotta go there. Uhg. read more

Had a great experience with Karplus! My family has been coming to Karplus for their vehicles and recommended me here. Honestly, I never had a car shopping experience like this--as soon as I got on the lot, Joel greeted me and it was smooth sailing from there. I let him know what I was looking for and he was very attentive and patient with me. We looked through everything that fit my preference and even test drove some of the vehicles and once I found the car I wanted, we filled out all the paperwork with the manager, Orlando. Orlando was very flexible with the options available to him and a very down-to-earth guy. He worked with the bank as best as he could and get me the price and monthly payment I was looking to stay within. From there, I signed all my paperwork with Allen. Allen was very quick with processing the paperwork, but he was even more informative and more and answered all questions I had about certain terms and stipulations on the contract. Because of his willingness to share his knowledge and patience with my questions, I didn't feel rushed at all and was more than comfortable knowing I was in good hands. I came in wanting a BMW convertible and left with a MUCH better-looking; better-conditioned; better-priced; and newer-yeared Audi convertible with a clean title; awesome mileage; and nice carfax report. Joel, Orlando, and Allen: Thanks a ton for your help in getting me a much better car than I originally intended. I'll definitely be sending more of the fam your way! read more

Worst dealership to buy a car from! I recently bought a bmw from this place I don't even have a month with it yet. A week later after I bought it the brakes and rotors don't even work and the engine is overheating, this place is no good stay away they charge so many fees also just so the car won't even be in good condition. read more

Bought a 2015 Mercedes Sprinter here and couldn't be happier. Gus was my salesman and he stuck with me through the entire process. I got a great deal and he has texted me since. He is a great person and I will buy from him in the future. I took it to my personal mechanic and he went through the entire van. Yes, I had to get some maintenance done but the $ I spent was far less than the $ I saved. Mine was a buy back too, so I had my reservations. My mechanic, who works on my 911 Porsche said it was perfect and I got a smoking deal. So ask for Gus and you will not be disappointed, good salesman but an even better man. read more

By far the worst dealer I been to, they're racist and not professional. They are over staffed they don't sell any cars because they suck! Close and start a collection agency maybe you will find success . I really feel bad for you guys. read more

I spent a lot of time researching used cars for my son's first car all over Southern California. I was diligent about knowing what kind of car we wanted down to the last 2 or 3 models and the price range. I also know the I could get very competitive financing from my own bank. Since I did that I found 2 cars on the Karplus lot that matched my criteria and called ahead. I was connected with Mike and made an appointment. I texted on My way to be sure we were set. I filled out their credit application online ahead of time. I was clear that I had no interest in spending hours at the dealer during covid. When I arrived 30 mins later, Mike had left for their other location and George was my new guy. He greeted me with 'oh you are the person who wants a cheap car'! ($15K) It was 102 degrees that day and we had to wait outside for him to find the cars I was there for, move others around, and pull them up. 30 mins later... After the test drives we chose our car. We were turned over to finance and the manager who were awful. They insulted me with a quote for 10% financing. I already applied and they knew my credit rating is 880! They assured me I could switch to my own bank with 48 hrs if they couldn't meet it (3.6%) They got my deposit. ..... I could go on but let me say this. They do tell you up front that they have a Lo-jack installed that is extra. They don't tell you about the joke of the scratch resistant handles and the embedded 'code' in the window glass both of which are a joke. These three things add over $2000 to the price and then the price is not any better than what you will get elsewhere. What they say you will save from the Lo-jack (saves me $5 on my insurance per 6 mos! They are not honest and wait until they have your non retractable check (which they stamp all over every piece of paper) to reveal all the worthless add ons. Lastly- we were there for over 3 hours. The car was not ready when we finally had the paperwork done, it was still waiting for wash! The salesman never said goodbye, good luck, thanks or anything on the way out. I would never recommend this place. read more

After reading online reviews I'm more certain that I Dodged a bullet with this one. Save yourself the time because their online prices differ from actual price at lot. They gave me the runaround about how the car I was looking at was in the process of being sold when It was obvious they just didn't want to let go of the car for the cheaper price. Not mad I guess business is business. read more

The worst customer service ever I came over here specially to see a car that advertise in car guru when I cam they start to tell me a story that the car in the other lot on top of that Alex the manager tried to sell me upfront GPS system that supposed to cost me $2000 I don't trust this people be careful read more

We went back for the full tank of gas that was promised. Lon, one of the finance managers, gladly took care of the situation with no questions asked. Another thumbs up for their customer service. read more

This dealership is horrible. They do not help you at all ! Their knowledge varies. Don't come here

I've bought two cars here and my family has also bought a handful of cars in the past. Customer service SUCKS. You'd think after being a loyal customer for years you'd get better service. They value nothing except for the money you bring to their business. I've been having car issues, and wanted to know what the warranty on my car was due to misplaced paperwork. Nicholas, the receptionist, or who knows what his job title is because he was no help. He then transferred me to someone who would be of "better help" I was on hold for 45minutes. I called back and Nicholas picks up again and informs me the workers who could be of assistance are currently with customers. If HE KNEW this before hand why bother transferring me knowing they won't pick up?! He then had the audacity to ask if I'd like to be placed on hold once again, ARE YOU KIDDING ME?! I lost it and asked him if he'd please take my number down and have someone call me back. It's been two days and I still haven't heard back. Do yourself a favor and take your money elsewhere! read more

411 this was a horrible experience. Unprofessional staff. When I say unorganized I mean it was all over the place. Anti-theft fees are true. tried to give them the benefit of the doubt, but they turned out to be crooked. came in to look at a car for $12,822 price came out to $20,160 not including the $1,200 down.. y'all tell me if that sounds like a deal? def NOT coming here again read more

Do yourself a favor, read the yelp reviews and give them a call and ask about a vehicle, they will tell you the price you see is the price you get, THEN ask them about the anti theft (scam) they will say "come on in and we can talk about that" I cant tell you how much that is over the phone. Glad I gave a call before wasting my time. read more

Eli hooked me up!! Great deal! Great place to do business. The manager, OG, was awesome!!

Update: DO NOT BUY THERE for two days my car WON'T START or even unlock the door it broke down!! And they waited two days to pick it up because they want me to drop everything and deal with my car while I'm at work. Then they pick up my car and no word on the status I call and all managers THE NEXT DAY and they are off no one knows what's going on there!! Comical and extremely inconvenient. Does anyone know the lemon laws? Cuz they sold me a broke down car. I'm done being mad. I WISH I NEVER BOUGHT FROM THERE!!!!!!!!!! read more

Great experience with this dealership. It was quick and easy to negotiate and complete purchase of car. Will definitely be doing business here again. Armen and AJ were great to work with. read more

I bought a car here back in 2013, since then it's been nothing but problems. Bought it for close to 14k, I have put 10k into just to keep it alive. The car doesn't even currently work now - I have to replace the engine. I even paid/pay extra each month for the warranty from here and when the car broke down they saw that I went 2 - 5 miles over the warranty coverage and they wouldn't accept the claim. And even though the warranty is useless - I still get charged. The maker of my car needs to take responsibility but another dealership should not be claiming their cars work wonderfully if they don't. Yesterday I stopped by here again just to see if the quality was any better and my mom and I sat in at least 7-12 cars and they each smelled like weed, musky smell and had trash in them like empty monster cans and sodas. This place is ridiculously priced, dirty and sleezy. Save yourself the headaches and go somewhere more qualified, don't fall for the pictures online or their finance department. I'm not even a Yelp person but wanted to warn others so they don't go through what I did. Good luck car shoppers. read more

Don't waist your time! They don't care about their customers at all! Made appointment the day before. Called the morning of the day of the appointment again to verify that the 2 specific cars I was interested in are available at this location. Drove one hour for my noon appointment. When we arrived none of the cars were on the lot. Told me that the cars were moved to another location. Drove to that location to find out that one car was sold in the morning and the other car was being test driven right now by another customer who made that appointment less than an hour ago. Bottom line, terrible management and all they care about is to make a quick sale . Very unprofessional. The manager "A J" responded, after telling him that their managment is terrible, with a sarcastic "Thank you". What business books 2 test drives for the same vehicle at the same time? We should have had priority to the car , we should have been told that one car was sold and we should have been told the right location!!! And to top it all you get a sarcastic comment on the way out. Thought we are driving home with a new car, instead wasted 3+ hours. Don't trust what they tell you on the phone. read more

If You are looking to get ripped off and pay way too much for your vehicle then this is the place for you. Sure, they advertise in print the lowest price around. However, that is very deceitful. They are playing a ruse. I saw an advertisement for a 2016 Chevy Colorado 4 door truck with 41k miles for $20,999. By far the best deal I saw in my research. (blue book is 22,900) So I went to look and drive the truck. Very nice truck. The sales guys Juan and Eleazar are awesome and very helpful. Once I went in to work on the deal I met the Financial Manager Aman. That is when the deception began. He insisted that we need to pay an extra $1,650 for theft protection. Along with dealer fees, tax and licensing the final price was 25,917. There was also a listing on the Carfax report about electrical servicing, so we made arrangements for me to come back in the morning to pick up the truck and take it to my mechanic to have them look at it. I would then comeback sign the paper work. After going home I did some research about the window etching and location device and found out that this is a scam. I could get the same etching on my windshield myself for about $50. They called me bright and early the next morning wanting to close the deal. They wanted to know when I was coming in. At that point I asked Aman if we could go over the numbers again. I asked him if the etching was optional because I did not want it. He insisted that it was mandatory. I reminded him that they were not financing me and that my credit union did not require a locator installed, He then went on to say that if I did not want the etching and locator that the price of the truck would be $24,917 plus tax and licensing. I that point I lost it and asked what kind of scam they were running. I said to him I am willing to purchase the truck as advertised for $20,999 plus tax and license which comes out to about $24,200. and he said he could not do that. So I walked away from the deal. I hope is that by reading this review, you will go in with your eyes open and are able to get a fair deal from an honest company. Good Luck. read more

I was referred to by a friend and and never would imagined there were a lot of options in financing with competitive pricing and great customer service. Stop by and see Eleazar Chavez and the Karplus team. Amazing deals and employees . Will always come here for my car needs. read more

Karplus Warehouse - Can't believe the selection of cars they have. - Used Car Dealers Near Me - Pacoima, California

Joel, Alex, David and Allen K were very helpful. They did their best to accommodate me for everything. Very friendly and no hard selling. Highly Recommended for their Top Notch Service! Answered all my questions and helped me throughout the process. Thank you so much! read more

First time here. & we were treated very well!! Appreciated all the help we got!!! From Jonathan being super awesome answering all our questions about the car to keeping us company while all the paper work got worked out. First time car Buyer and they worked w us through everything. Alan K was externally patient w us making sure we got taken care of w our purchase. Thanks guys for making my experience a pleasant one :)! read more

I first came to Karplus with good energy and really stoked to purchase a car. When we first arrived nobody came to ask us if we need anything until probably a little after 8 minutes (I was still in good spirits) but, I did kind of feel like "why hasn't anyone asked us if we need help with anything?" Then Joel came up to us, and began our purchase process. I looked at a couple hondas, and I chose the one I could afford. A 2018 Honda Civic, we test drove it and he had to jumpstart it because the battery was no good. He told me he would put in a brand new one and he didn't. But, we'll get there. We then went to see if I was qualified for the purchase and I was so, we moved forward, paper work, etc. It was finally time to drive off the lot, I was so happy at this point in time. Five days later, I drop something off at my friends house and YOU GUESSED IT, my battery died. I called AAA to replace it because when I called Karplus; NOBODY WAS AVAILABLE TO SPEAK TO ME AND EXPLAIN TO ME WHY MY BATTERY DIED IF THEY JUST REPLACED IT. Not Amir (the finance guy), Joel or ELIZABETH (the salespeople) not even the manager Orlando. Those of which asked me to leave a yelp review for their so called "amazing" service. I was disappointed but not surprised, dealers are normally legal con artist. They get one star for the sale but, the service, the issues post purchase is awful!! I am so dissatisfied with this dealer and their staff. They also added some cheap extended warranty that covers nothing! Just extra cost. If you're in desperate need of a car like I was, go somewhere else, Karplus isn't worth it. I posted the photos of my battery that wasn't even put in correctly. The AAA employee was so helpful and explained to me how the battery hadn't been changed in a year!! They literally lied to my face. 1/10 do not recommend. read more

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We spoke to this dealership about a certain car and since living 5 hours away asked to run my credit and application before I drove down to the dealership. They agreed and told me what my " down payment" would have to be and we agreed. We travel 5 hours to get there to do another application and get told we would need more than double the down payment. Basically quoted me a false down payment after reassuring me that things were already approved just to waste my time. Left disappointed and lied to. read more

Checked out a car here. Been to many dealerships but never seen on before that adds a "vehicle locator" to all their cars and tacks on $2000 to the quoted cost. read more

Just got a 2017 Hyundai Sonata Hybrid at Kars Plus. The staff (AJ and Anthony) were great and really informative. I felt like I got the best price for the car I really wanted. I am normally wary of car lots..but they changed my opinion. read more

I tried to ask for the requirements to finance so I can bring my papers and everything that they required (ID, social, bank info and ect) this sales person guy was rude. He was so persistent for me to do a walk-in. I don't want to go to a dealer that doesn't tell me at least what to bring. I was trying to finance a car here. Not worth it specially after reading the bad reviews they have. Hahha no way I'll ever buy from them. You lack customer service and it was a salesperson that spoke to me on the phone. I don't need an apology from someone who doesn't give a shit honestly. read more

I called and they said they had the car I was looking at online. I told them I was on my way.They called when I was 9 minutes away and wanted to know how far out I was. I arrived in 8 minutes and they said they just sold the car. I don't believe they even had the car. They get you there and try to sell you something more expensive. The people are rude and disrespectful. DON'T GO THERE!!! read more

We came in for a car that they had on their website only to come in and they didn't have it. They went from having no clue of its existence to it not being ready for sale since it was going through inspection to it had problems and that's why it was so cheap and is back in service (when asking them to match price on a same year vehicle on the lot which was marked up a lot more than the one we came in for). Great way to justify how your prices are all over the place. Forget about pulling into their lot, it is a clusterf***. Good luck figuring out where customer parking is. Pulled up to a bunch of guys sitting under a tent looking like they don't want to be bothered. One of them did help but you still got that feeling like they didn't really want your business. Apparently the guy helping us ditched another couple he was already helping to eat outside instead. We saw that couple sitting in the office patiently waiting. When we talked about numbers on a different car, I gave him a price and he said he'd check with manager. He never even bothered coming back out and ditched us, sending some poor guy instead who had no idea what was going on.. I should've read reviews before we came here because we would've walked out with a car had we been treated better. We were ready to buy something immediately thats how dumb this place is. read more