I dealt with a sale representative who goes by the name of Hossam Elshafei a real crook and…read moreextremely incompetent person. This man has no place in this industry. I will be filing a lawsuit with teh Supreme Court of Laws of Vancouver. BC against him and the Mazda Signature this coming week and will highlight the disgraced saga, I have experienced with this Charlatan regarding the a defectous car that I leased from them. If I could give to this company and the crooked Sales person one thousand star under ZERO, I would not hesitate even one iota of a secund.

Horrific experience at Signature Mazda Richmond. From sales, service, follow up and overall…read moreexperience, this was the worst I've ever had. Spending money and receiving this kind of experience is a terrible feeling and I wouldn't want anyone to experience what I did. Avoid this dealership, go anywhere else.

First off the bat - this is not meant as a braggadocious, look at me, I'm so special type of piece…read more Strictly sharing my experience buying an SUV. Besides your Porsche might be my Pinto & vice versa. I've been driving SUVs since about 2012. I just love the size, height & look. I've never desired to go back to a 'regular' car. Ha! Finding a new SUV was both challenging & a thrill. I sourced info from three very good friends who love cars & know their s*@t when it comes to everything vehicles. I finally settled on the VW Atlas. German engineering here we go. Fahrvergnügen! It is a robust & steller looking SUV in my humble opinion. My biggest SUV so far. The interior features are endless, sound system on point, touch screen superb, panoramic roof = I can see the stars, massage chairs = yikes hope I don't fall asleep while driving! Outside - the body is a solid 10! Stunning headlights, solid grill, R badge on display, VW logo lights up, 21" wheels, 269HP/Turbo & the curvature lines on the body = beautiful! Price = if I told yaa, I'd have to off yaa! Some of the other SUVs I looked at were the - Nissan Pathfinder, Toyota Grand Highlander, Mazda CX90. Atlas Cross Sport, Lexus, Acura MDX A Spec & the Audi Q8. I test drove a few of these SUVs & none of them captured me into liking them quite like - the VW Atlas 2025 did. Its got all the bells & whistles & then some! To make this dream come true, not only did I sell a kidney but a big toe as well. It's dayum expensive! Excellent customer service provided by salesman Caleb Penno & manager John, Kelly in Finance & Andy in Service! I never felt pushed or forced into buying it as I was very clear on what I wanted & expected. BTW, if you're thinking of getting the electric ID 4, get in here ASAP - they were literally flying off the shelves!!! My new VW goes, beep, beep ... vrooooooooommm!

Without a work order the anti theft system was disabled by Clarkdale…read more As a result the insurance probably will go up. I was told that the computer program for my Volkswagen was not available anymore. I want my money back and be reimbursed for the missing anti theft system. Since the "repair" the corresponding light in the dash is permanently lit now. In a nutshell: The billed work was never done and the work done wasn't authorized by me and carried out by a non Volkswagen authorized contractor. The results after the "repair" was that the new key I paid about 700 dollars for wasn't really needed because the old original key is now working perfectly fine. In the past 25 years myself and my family has bought 5 cars here That tradition can come to an end soon.

Since posting the issue, glad to report that senior management took quick action and the problem…read morehad been resolved. Saves us the hassle having to look for other dealers..

Kelvin the salesman was pretty good, but 'sales manager' Reza was so condescending and rude, we…read moreleft. Kelvin called to ask us to come back. We agreed to come back, but only if Reza wouldnt be there. Made the deal on a used Toyota. One of the dash compartment doors was broken, so Kelvin said he would order the part and call us. He did not! Would not recommend this place! Apologies to Kelvin, he did contact my son about the part. I wasn't aware. Very glad to hear that Reza is gone.

I had the most seamless experience purchasing a vehicle at Jim Pattison Toyota Downtown, thanks to…read moreour salesman, Milad Sojoodi. We came in with a fairly tight timeline and we needed to find a functional, reliable SUV that felt safe. From our research and previous experiences, we knew that most of the Toyota models I was interested in typically had to be ordered well in advance, so we arrived hoping for the best. When we got to the dealership, all the salespeople were busy, but Milad immediately stepped up. Even before he was available to help us, he was incredibly attentive, offering us water or coffee while we waited. Ultimately, he was the one who helped us find and seal the deal on my car. What makes the experience even more impressive is that Milad had only joined Toyota a few days before we met him, bringing with him great experience and knowledge that allowed him to offer us thoughtful advice. He patiently walked us through the differences between models and guided us through the entire purchasing process, making sure he listened carefully to my needs and directed us toward a vehicle that would fulfill them. At every step, Milad was kind, patient, honest, transparent, and genuinely dedicated to helping us find the right vehicle, not just to make a sale. Luckily for us, there was a Toyota RAV4 hybrid CLEon the floor that another customer had ordered months earlier but was ultimately unable to complete the purchase. It happened to be available for immediate sale, and within about three hours, we had finalized the entire deal. The rest of the team was also wonderful and supportive. Milad's colleagues took the time to explain the vehicle's features, and the finance and insurance teams went above and beyond to get everything completed that same day, they even stayed later for us and for what I'm deeply grateful. Thanks to Milad and the entire team, I drove away that day with essentially the perfect SUV for me: safe, reliable, practical, and at a reasonable price. What could have been a stressful experience, especially given our limited timeframe, ended up being remarkably easy, enjoyable, and even fun. I couldn't be happier with the experience, and I would wholeheartedly recommend Milad and the entire team at Jim Pattison Toyota Downtown Vancouver.

Came here to check out the 2025 Rav 4 model. All new cars is on the 2nd floor. The sales person was…read morevery helpful and he explained to me the difference between PHEV and Hybrid. He also let me know the car style would change in 2026. I guess I will wait for 2026 model out to take a look at it. I have seen the picture of the 2026.

I have been dealing with company of cars for years. And my experience with Chris Hicks is…read moreexceptional. He treat me with full of respect and kindness. He is always there if you need help. I never meet with someone as kind and helpful like Chris Hicks. No matter how difficult the person to deal with like my husband Chris patient is unbelievable. Never get tired of dealing with us and still serve us with full compassion. I know your big heart goes a long way. Saying thank you to you is not enough.

Just sold my car to Company of Cars and the service was excellent. A Big Thanks to Jerry Chen for…read moregoing above and beyond!

Beautiful dealership. All the staff is helpful and professional. They went the extra mile to help…read moreme find a vehicle and followed up after to make sure I was happy. I had to wait for new plates and they provided myself and my kids coffee and hot chocolate in their waiting area. Highly recommend.

Everyone is friendly here Clean facility,not as huge display…read morecompared to my previous dealer but still good. Shout out to Keith Loung the guy who help me when im buying my Pathfinder Platinum. Today I went back to get and installed my dash cam... Waiting can be fun there's McDo accross the facility and in the service waiting area there's lots of seats,free hot drinks and water,washroom is clean. In every service appointment car wash is complimentary.(pressure washing is better though) Lets go for Nissan!!

The service department had a worst service attitude ever. I'm changing my service after 7 years!!!…read moreThey do not know how to keep long term royalties clients.

Service was helpful till Service manager did not take the responsibility, litriraly said he…read moredoesn't not give xxxx about workmanship done on my car while other branches had to redo the same things but I had to pay for expenses,neither dilwari and Audi Canada takes responsibility.

they have idiot mechanic who even don't know how to close wheels back i have a new car after my 1st…read moreservice there is vibration coming from wheels and they said book again and wait for 1 week this is stupid not satisfied

My entire purchase experience was fantastic! Tracey took care of everything, the delivery of my…read morenew Mazda was perfect and all the numbers were exactly right. Could not have had a better experience.