BEWARE
As a small business owner, I hate to write this review because I am sympathetic to the challenges of operating a business. However, people need to know that Kantor & Co. is doing very bad business.
After getting a great cut from Eileen Kantor at Kantor & Company, I turned to her to salvage a California-sun-and-surf-blond color gone horribly wrong. Good quality color is essential for my online body care health and wellness business, which requires I be camera ready, so I was desperate to fix the monochromatic dust flour mess I had received at another salon.
Eileen Kantor presented Tyler Boleyn to me as a genius color specialist. The 6-1/2-hour, $600-dollar fix was not actually a fix. It certainly wasn't the Julia Roberts-blond I'd provided as guidance (see photo). Disappointed and much poorer, I took their suggestion that I wait a few months to fix it in order to avoid overly-processing my hair.
I waited 4 months and returned last week for a back-to-back color with Tyler and cut with Eileen- even after Kantor rescheduled me 4 times!, I was ready to do the final fix I had waited patiently for. I was surprised to find out last minute that my color was not, in fact, with Tyler (who was inexplicably unable to do my hair) but rather with Kelly, a new stylist who Eileen assured me was a master colorist with over twenty years of experience. Being an open minded customer because of owning my own business, I decided to trust Eileen. A big mistake.
I show up at 7am (a God awful time for a mother of two young children) to meet Kelly and show her my Julia Roberts aspiration photo - the same I showed Tyler, and begged for help. The state of her own hair should probably have tipped me off, but Eileen reassured me, Kelly was exceptional even affirming me during the four hour process!!!!! (Eileen ended up having to cancel my haircut that was supposed to follow- even though I had waited 2 months and was rescheduled many times for this service also).
The Result.... No exaggeration, I looked like Elvira (see photos). When I asked to see Eileen, she suggested that maybe there were mixed messages about what I wanted. Really?!?!? The same Julia Roberts photo showed to all of her stylists? Elvira vs Julia Roberts- come on.
Not only is it terrible form to cast the customer in the wrong, it is especially wrong when the customer has paid tons of money to your company and remained loyal despite failed services- giving second and third chances for you to perform and make things right.
Even though Eileen was more sympathetic and accommodating in a private conversation before I left (she offered to do my missed cut and find a fix for the horrendous color, booking me early the next day), two hours later I received an email that read: "This email is to let you know that after some consideration and meeting with the team, I feel that we are not a good fit for you. We wish you luck on your hair journey. We have canceled your haircut appointment tomorrow."
I was shocked! This experience calls into question not only the ability and talent of Eileen but also the integrity/ability of each stylist on her "team"- they do all work closely together and consult on each others work. Why didn't one single stylist on the "team" think "Dear god we can't let her leave looking like that?". The "team" all thought it was my problem? I was the one who was not a good fit for their salon?!
I was confused? As a business owner, how could Eileen let me walk out of her Salon with hair that obviously, and not at all subjectively, looked this bad? Did she have no conscience about how her salon and reputation would be reflected? Did she even care?
Kantor & Co butchered my hair, accused me of being a poor communicator and unable to discern good hair from bad, and then dumped me. Bad service, bad form, bad business. Fortunately, I found an incredible salon in Denver, Hazel and Harley's, with Brittany- a true genius colorist, who worked magic, reversing the damage of two bad colors (Kantor being by far the worst) in 1 session and got me back to filming the next day.
BEWARE- only go to this salon if you're looking to spend exorbitant amounts of money for untalented stylists & unprofessional salon services or if you just want a Halloween costume! read more