Had to take my fur ball to the emergency (St. Charles) at like 4:30 am on a Saturday, due to UTI…read morewhich she was already on meds for primary vet (Giller, which is already on there yelp) they kept her til 11:00 am drained her bladder. They TRIED, TRIED to put a catheter, so they ended poking hole in here bladder to drain. When I picked her up, her vaginal area was swollen so bad, she was in so much pain!!! Told me that she had stones and one was block! (Well how long were you trying to torture her) She already had an appointment on Monday for surgery. I brought her home, made her comfortable as possible. Sunday morning came, I had to bring her again (almost $1900.00 bucks) They kept her til 11:00 pm another ($640.00). Drugged her up to make it to Monday morning (that didn't last....3 hrs only) So got her to her appointment on Monday. They took xrays (perfectly clear shots) and blood work....she didn't have a stone blocked AT ALL, she had kidney and liver failure due to lung cancer!!!! Even thou St. Charles Vet took xrays (ONLY HALF HER BODY) and blood work they couldn't see an underlying issue! I had to put my baby down for all these miss diagnosis. She was tortured basically. The sad part is that they won't take accountabilty after numerous calls I have made to them, blaming everyone else. They just took the money and see ya later. Now St. Charles got the xrays and say she didn't have cancer! Yeah right I saw the xray. I will never bring another pet to St. Charles Vet or Giller Animal Hospital ever agian. VCA will be first recommended. The thing is I ain't no vet, I had to take their word and man was I wrong. I miss my dog. All they said was "sorry for your loss"

They sold the practice to some corporation and prices went way up. There are no emergency doctors…read morethere after midnight. We have to wait till regular office hours at 8 AM.

I was looking for information on how to help a stray cat that has been coming to my house for more…read morethan a month. The staff member who helped me was very compassionate, kind, and knowledgeable. It was extremely difficult, trying to make a decision whether to step in to help the cat or whether to leave him roaming the neighborhood. I felt that I was given lots of reassurance and options to consider.

I cannot say enough wonderful things about DuPage County Animal Shelter and the amazing staff who…read morework there. From the moment I walked in, I felt so welcomed and cared for. Everyone at the shelter is kind, compassionate, and truly dedicated to making sure both pets and people are happy. A very special thank you to Dee, who was an absolute blessing. She was so patient, helpful, and understanding...answering every question I had with such care. She went above and beyond by making arrangements with the vet for my two kittens, and I never once felt rushed or overlooked. I adopted two beautiful kittens, and knowing they came from a place filled with so much love and support gives me such peace of mind. It is very clear that everyone at this shelter is passionate about helping animals find safe, happy homes, and about supporting families after adoption as well. I am so grateful for all the services they provide and for the genuine kindness of the staff. Thank you, Dee, Dr. Kristen and thank you DuPage County Animal Shelter, for helping me with my two precious "kids" and for the care you continue to give.

I am completely devastated. I relied on these people after finding a sweet little stray cat and now…read moremy cat is dead. We advised them he was not eating they should have given him something. I feel like he died a horrible death and all because my husband chose to go here instead of my vet. I have been crying for days. We brought Charlie here to get spayed then he was not doing well . Refusing to eat. We called them and they advised to try a syringe with baby food we did that and still not helping. That night he through up worms so we brought him in and they gave him more poison without nourishing him. His poor body could not handle it and he died on my husbands lap after taking his last breath. I will never forgive myself For the poor choices I made and I will never bring a pet here again. Use your own judgement but be cautious!!!

I dropped off an orphan bird today after spending the past ten or so days caring for it myself. He…read morewas nearly ready to be on his own but, disturbingly, didn't seem to know how to "bird." ...and then he stopped eating. Yikes! Echoing the other review...I made some quick calls to various sanctuaries and found only one that was available, friendly and helpful. As an aside...why is it so often that people who SO love animals are so prickly with actual human beings?? Unlike other sanctuaries, FVWC didn't "maybe we'll take it" me or scold me for caring for a bird. It was a bit of a trek for me to get there but I felt confident in going that what had been a huge investment of time for me to bring the bird this far, would be well continued by the staff here. They told me that after a brief period of observation, they'd house him in an outside cage with other birds to acclimate to the outdoors and learn from other birds. Then he'd be released into beautiful rural Elburn. Yea! I was happy that they took so such detailed notes of his journey thus far. While there I also was able to observe their staff and a few of the beasties in their care... A fawn having its healing leg rebandaged for the day and a turkey wandering around the house. lol Lotsa love for the animals there and bonus...humane treatment of the humans! :-D

I encourage everyone who is seeking a pet to enrich their lives please adopt from HELP. We…read more adopted our latest pet son in March from Sharon. What a great guy McCoy is. He accepted us quickly and loves our 6 year old golden retriever. He has even softened our senior cat thru his love, pests and great personality. McCoy is a very loving and it is a joy to be a part of his world. The foster parents do a wonderful WONDERFUL job of helping kitties mature. McCoy loves his belly rubs; follows you around, and, absolutely loves to play fetch. He is better at fetch then the dog. He is a real talker so we are brushing up on our Catonian so we can converse. McCoy brings a smile to our faces multiple times a day. Thank you Sharon and HELP for our little gem. I hope that when you are considering a new fur baby addition, you adopt from HELP and also when possible, donate to the cause.

After the recent passing of my beloved dog, I made the decision to find another companion. I found…read morethe most adorable pup who was fostered through H.E.L.P. (Home for Endangered and Lost Pets). I filled out my application and submitted. I was immediately contacted by Erica via email and then again the next day by phone call. During this phone call Erica was quite frazzled, stressed, and stated she's "tired of people, she does this and has a family and job too". She seemed overwhelmed and not happy being a volunteer with so many animals. She proceeded to ask me questions that actually where already on my application, but I happily answered. She called my vet to verify the status of my current dog. There was a mix up in vaccination records, his vaccinations were done somewhere else, so the vet had no record. I was able to clear that up, or at least I was led to believe I cleared it up by Erica. However, while I was being honest, open, and doing what needed to be done to adopt, which entailed a quick vet visit, Erica was not so honest. She had accepted another application, at the same time she was working with me, still leading me to believe this pup would be mine. She didn't disclose this to me at anytime, even though we had numerous texts back and forth. My vet visit was scheduled for 1:00 pm. Erica was informed of this at 8:30 am, and responded with "keep me posted". An hour later I'm told there's another applicant and more texts back and forth. As I'm going to vet appointment, I received another text from Erica coldly stating "Sorry she's adopted you'll find another dog". So, in a matter of 3 hours, the pup I was supposed adopt was adopted by someone else!!?? I will find another dog, but not with this place. Erica has definitely given adopting a rescue a bad reputation.

I did not like this place at all. I have a great vet in Belvidere but I wanted something closer…read more But I am definitely going back to my vet in Belvidere. I brought my male 10 yr old cat because of his chin acne. I thought it was parasites so I had blood work done and I also brought in a fecal sample. That was 6/20. Over a week later and I still do not know either result. The vet talked very quietly and I couldn't hear her which pissed me off. She also talked directly to my daughter instead of me. It's my cat! I was there for 40 minutes. My bill was $500!!! Outrageous! The blood work was $193. I knew that but $500? I was furious by the time I got out of there. I asked her for some medicine to take home and she refused. I had to buy some on Chewy. And the end result...his chin didn't look better. Don't go here. This place is expensive and the service is horrible.

They euthanized my cat with a needle through her heart and didn't sedate her first, on top of that…read moretheir receptionist laughed at me crying over my deceased pet. I am forever traumatized due to my experience

B and C Kennels will always hold a special place in my heart. I purchased my two fur babies from…read morethere. Everyone is incredibly nice and friendly. The owners were knowledgeable and since I was a first time pet owner, I received a much needed orientation on what to expect. I've had both of my girls for two years and they're in perfect health. My vet even complimented them for making sure the girls had the required vaccinations upon purchase. My only regret is I don't have space for more fur babies! I highly recommend B and C Kennels.

I am sharing my firsthand experience to help future buyers make an informed decision…read more I purchased my dog from this kennel on April 27, 2024. At the time of purchase, I was told I was receiving a healthy puppy. Within a few months, in September 2024, my dog began limping intermittently without any known injury. After veterinary evaluation, he was later diagnosed with luxating patella, which multiple veterinarians explained is a genetic orthopedic condition. This diagnosis was confirmed through examinations and X rays, and the condition has progressed from Grade 1-2 to Grade 3-4 despite his young age. Since adoption, I have spent over $10,000 on veterinary care related to this condition. This health issue was not disclosed to me prior to purchase, and I would have made a different decision had I been aware of the risk. In addition to the medical concerns, my dog has exhibited ongoing fear based behaviors since coming home, including anxiety and difficulty with handling, which required professional training support. When I raised concerns and shared veterinary documentation, I did not receive a resolution that addressed the medical issues. My experience left me feeling that important health risks were not adequately communicated prior to sale. I strongly encourage prospective buyers to ask detailed questions, request written proof of health testing, and carefully consider all information before purchasing.

I adopted Lucy a known as Celeste the copier girl this past Wednesday 10/4/23 , Lucy is amazing! I…read morecouldn't be happier with our new baby. I highly recommend going there. Lucy quickly adopted to her new home and is now playing with her new toys

We got out dig Chanel from here, she was a rescued. She came either all her shots as a baby and…read morehad her all her life. We trained her for a year, she was amazing. Now for Thanksgiving we are taking care of a dog for the holidays and we can't wait to help out. Beautiful team of people to work with, they love their dogs and cats and it shows.

Adopted a rescued pug from Lynn, she was wonderful with information on how to feed and treat…read more dogs both affordable and naturally. The adoption fee include vet check dental cleaning and spaying. My little girl is a true pleasure and this rescue is trustworthy and ideal. Kudos for how it should be, friendly , loving and honest!

The woman who runs the organization is a bit of a pain to work with and will lie to you and tell…read moreyou a dog was adopted when it wasn't. Obviously she lacks the professionalism to just be honest and explain why she doesn't think people are good fits to be dog parents. (although leaving a dog home for 3 hours seems a bit ridiculous of a reason to turn down a dog adoption.) Paws Chicago is a MUCH better organization to support and adopt a dog from!