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    Critters

    4.1 (36 reviews)
    Open 11:00 am - 7:00 pm
    Updated 1 month ago

    Services - Critters

    Pet adoption

    Bath and groom only

    Full grooming

    1 More Service

    Pet haircut

    Critters Photos

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    Recommended Reviews - Critters

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    I passed by Critters so many times since the day I moved into St. Charles in 2001. But one day, in 2008, on my way to the vacuum store, there was a sign outside Critters with "German Shepherd Puppies." Never was in the store, so I decided to stop in. And in the back of the store, there were two GSD puppies, one male and one female. I was in the market for a new pup, and had gone to several different GSD breeders in the area, but the little girl just stayed in my mind. I brought my Doberman to meet her, & it was big sister vs little sister. I adopted the little girl, and quite frankly, after several experiences with purebred breeders, I was not surprised by the lack of willingness Czarina's breeder to even communicate with me. Czarina did not come from a puppy mill, but she came from a backyard breeder, and she was separated prior to 8 weeks. Compared to my purebred West German line Shepherd, Czarina was not quite breed standard. But she more than made up for that up in her love and loyalty to me over the next 12 yrs of her life. She never left my side. Dogs know when we rescue them. Her temperament was superb, her instincts extremely trustworthy. I could take her anywhere. So for that, I'll give Critters 4-stars in that they at least had a breeder who had some knowledge of the breed.

    the night i went home with jax
    Sara M.

    Critters is awesome! I'm sad I don't live closer because they were wonderful to adopt from. I got a 3 year old rescue boston terrier from them about 3 weeks ago now. I called the store because I lived so far away that I wanted to make sure they would still adopt to me, even if I showed up 5 minutes before they closed. they were so accommodating and said, "of course!" apparently, others came in during that hour showing an interest in my jax but they were kind enough to unofficially hold on any adoption until i drove out. diana was the girl who helped us and she was beyond great. she helped me pick out everything i could possibly need and was really understanding that i knew NOTHING about dog ownership. i know that diana took great care of jax while he was in the store's care and she genuinely continues cares about his health & hapiness. we have kept in touch so i can send her pictures and updates on my doggy dude. i am so happy she was the one who took care of jax & helped me upon adoption. diana helped me to feel confident in my decision to go home with jax and i couldn't not be happier with my choice! thank you critters &diana!

    The newest member in my family: Olive.
    Annaliza T.

    This store has everything you need to care for your pet. They also have many fascinating animals available for adoption. Turtles, kittens, bunnies, birds, puppies, of course, and more. I knew that if I were to ever get a dog, I was going to go straight to Critters. They are genuine and their mission is a good one. The owners are a family and they work hard to save the animals from high kill shelters and treat them to maintain the animals health. The people working there stand by them. The people that have adopted from them before stand by them. That includes me. There was a beautiful little border collie mix puppy that was up for adoption. The employees working there are very polite. One of them took the puppy out to me so I could play with her. The puppy was friendly, playful, sweet, and healthy. Let's not forget lovable. So lovable that I decided to adopt her that day. Like i said, the employees are very polite. They are also very helpful and understanding. The one that helped me gave me great advice on how to care for my new puppy and told me what I would need. I went home with the newest member of my family with a full heart and everything she needed. I recommend going to Critters Pet Shop to anyone looking to get a new pet or new supplies for their pet. I guarantee your experience there will be a pleasant one.

    Sarah V.

    After losing our puppy to parvo and making the bad decision to adopt from a "breeder", we were devastated. I did so much research looking for the right place to adopt a puppy because I knew my heart would continue to be broken unless we found a new one. After hours and hours of research, I found Critters. We drove straight there and found our newest addition, Rosie. They were a little incorrect on the type of breed she is (I ended up getting a DNA test because I was curious). But, she is the sweetest, most gentle puppy I have ever met. The staff was great, we put a down payment on her and picked her up the next day. She is honestly the best dog I've ever had and am thankful to have found Critters.

    Newest addition, 2 male ratties, a little shy still since they're quite young

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    2 days ago

    Great shop and rescue. Lupe knows everything there is to know about snakes! Awesome support for my first-time snake owner daughter.

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    8 years ago

    We adopted our kitten and puppy here. We had a really great experience with this place. They truly look out for what's best for the animals.

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    Ask the Community - Critters

    Review Highlights - Critters

    Also, round up your amount due and donate to help with the costs of them rescuing dogs and cats from high kill shelters.

    Mentioned in 4 reviews

    Read more highlights

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    Yuppie Puppy shaved our cat bald without our permission during a routine cat grooming appointment…read more Upon calling to discuss the issue and lack of communication, the groomer suggested that they made clear that our pet would be shaved bald and that this has full approval. This is inaccurate. I was told "He has some matting and will need to cut a little shorter to take that off." This sounds a lot like de-matting. What this did not indicate was a full body shave down to the skin, even across areas with no sign of matting whatsoever. The result was a lazy shave, since it's easier to just do a buzz cut than to actually handle or groom an animal. See before and after photos below to form your own judgement. For clarity, I will note that I fully see the validity of complaints from previous reviewers. The etiquette after an incident is sorely lacking. It seems that management spends most of their time online picking fights with their reviewers rather than ensuring the wellbeing of pets under their watch. Just saw the dog who had his ear cut off during grooming, so I guess we got off lucky with a bad shave and an attitude! Update: Be warned - the owner's note below is false. My husband wrote this review. Why would my husband write this review if he was fully aware of what was being done to the cat? There was simply not enough clear communication, and we've seen other reviewers posting about the same issue. Just scroll through and look.

    Critters - petstore - Updated May 2026

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